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The Ritz-Carlton, Chengdu

761 reviews
#1 of 2,790 Hotels in Chengdu
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Traveller (639)
Room & Suite (180)
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Overview
  • Excellent89%
  • Very good8%
  • Average1%
  • Poor1%
  • Terrible1%
Travellers talk about
“the club lounge”(53 reviews)
“flair bar”(14 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Offers from The Ritz-Carlton, Chengdu
Special Offer: Book Now & Earn More
Hotel packages
Contact Info
Name/address in local language
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Reviews (761)Write a Review
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All reviewsthe club loungeflair barguest recognitionladies and gentlemenchief conciergenespresso machinethe general managerchinese restaurantbest hotel i have ever stayedlittle touchesbeautiful hoteltianfu squarestar servicewe've stayedwalk in closetroom upgradehigh tech
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1 - 5 of 424 reviews
Reviewed 4 days ago

Spent 4 days in Chengdu with parents during Spring Festival. The hotel upgraded my reservation to the premier suite after knowing that I was with my family and my father's birthday was coming. The Club lounge, SPA as well as the room service staffs were...More

Thank Aubrey_Yang
Reviewed 5 days ago

We came with expectations, and then they fell short. The pool was being cleaned, and although the hotel offered a car service to take us to another hotel, by the time you pack up the kids and the stuff, it wasn't worth it. The club...More

Thank Erin K
Response from Vito R, General Manager at The Ritz-Carlton, ChengduResponded 3 days ago

Dear Erin K, May I firstly thank you for staying with us and taking your valuable time for sharing your experience. I am very sorry to learn that your stay was less than satisfactory, please accept my sincere apology for the inconvenience created to you....More

Reviewed 1 week ago via mobile

We really enjoyed our stay at the Ritz Carleton. My son really enjoyed the Kidz Club and all the fun activities. Cassie and Habe were very attentive to the kids and it was a lot of fun. My son really enjoyed the games and refreshments....More

Thank krokster
Response from Vito R, General Manager at The Ritz-Carlton, ChengduResponded 5 days ago

Dear krokster, Thank you so much for write such nice review about our hotel, and I am thrilled to read that you and your son appreciate our Ritz Club. Most of all I am pleased to hear that my team was friendly and provided genuine...More

Reviewed 1 week ago

We chose a package which included 2 nights accommodation, with breakfast, airport pick up and 2 panda tickets. The transfer from the airport was on time and seamless. The hotel upgraded us to a suite. The hotel had a sim card available to purchase, plus...More

Thank JanMinnie
Response from Vito R, General Manager at The Ritz-Carlton, ChengduResponded 5 days ago

Dear JanMinnie, Thank you for taking the time to write a review about our hotel. . We really appreciate it and I will make sure to share it to the team. We are delighted our Ladies and Gentlemen took really good care of you. Thanks...More

Reviewed 1 week ago

Our first trip in Chengdu will remain a happy memory. We carefully choose the hotel because of its good reputation and now we know that it was best choice. The room was marvelous and the staff did a wonderful job. We had very warm time...More

Thank maiko m
Response from Vito R, General Manager at The Ritz-Carlton, ChengduResponded 5 days ago

Dear maiko m, Thank you for taking the time to write a review about our hotel. I am delighted to read that you have had a memorable experience at The Ritz-Carlton, Chengdu. Most importantly I am very thankful to you on your kind words for...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Hotel Amenities
Room Service
Banquet Room
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Bar/Lounge
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 201 - US$ 446 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Chengdu
#1 Spa Hotel in Chengdu
#50 Best Value Hotel in Chengdu
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$ 201 - US$ 446 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Chengdu
#1 Spa Hotel in Chengdu
#50 Best Value Hotel in Chengdu
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (639)
Room & Suite (180)
Dining (53)
Pool & Beach (12)
Business Centre & Event Rooms (9)
Family and Play Areas (6)
Questions & Answers
Ask a question
ryannmcneil
24 August 2017|
AnswerShow all 10 answers
Response from Acepelli | Reviewed this property |
A taxi is very affordable.
0
Votes
hong1231
25 June 2016|
AnswerShow all 6 answers
Response from Colin R | Reviewed this property |
You can pay for the other child. I would simply ask the concierge for 1 more complimentary breakfast for the child since they won;t eat much. Tell them that I sent you.
1
Vote
Vito R
23 September 2015|
Answer
Response from TravelExpertMA | Reviewed this property |
I posted the review long ago. Lesli Gordon The Travel Collaborative/Tzell Cambridge MA 02138
0
Votes
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12
Room Tips
"Sorry guys on this occasion no tips, as all was great"
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"Consider booking through American Express's FHR which included breakfast, an upgrade, $100 credit, and..."
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"From what I have seen they are all fantastic."
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"Get a high floor amazing views"
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