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Kempinski Hotel Chengdu

708 reviews
#36 of 2,780 Hotels in Chengdu
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Traveller (87)
Room & Suite (48)
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Overview
  • Excellent31%
  • Very good54%
  • Average12%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
Offers from Kempinski Hotel Chengdu
Special Price: Kempinski Winter Breaks
Hotel deals
Contact Info
Name/address in local language
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (708)Write a Review
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All reviewspaulaner restaurantgerman beermicro brewerystaff struggled with englishhotel location is perfectnice beer gardensolid hotelbusiness tripdelightful staythe ground floorbreakfast buffetthe air conditioningwithin walking distancemodern bathroomfood and beveragebit datedmain restaurant
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1 - 5 of 149 reviews
Reviewed 5 December 2017

The room was very dark, there is no ceiling light in room; poor sound proof, I was on the 17th floor and woke up by the traffic noise in the morning. Good free WiFi, OK breakfast, good service; a German beer restaurant in the lobby...More

Thank BrianC1969
Response from Michael H, Director of Rooms Division at Kempinski Hotel ChengduResponded 6 December 2017

Dear Guest, Thank you very much for taking the time to give us your opinion about your recent stay at our hotel. First of all I would like to apologize for the shortcomings during your stay. With regards to the facilities please be informed that...More

Hotel's Favourite
Reviewed 15 July 2017 via mobile

I have been at Kempinski Hotel in Chengdu for few days, and I liked it. The Hotel is beautiful, very cleaned. The breakfast room is incredible, it gives you the chance to taste different varities of food, the quality is excellent. The rooms are beautiful...More

Thank GiuliaMalavasi
Response from Raimond W, General Manager at Kempinski Hotel ChengduResponded 17 July 2017

Dear guest, It is our pleasure receiving your feedback and we appreciate you taking the time sharing your impressions with us.We are excited that you enjoyed our services and restaurants. We already shared your feedback with the team. Should your travel plans bring you back...More

Reviewed 15 November 2017 via mobile

This hotel was like heaven sent..after 8 days Tour Chengdu-Daocheng-Yading....spacious clean room...smells so refreshing...5 stars rating...fantastic modern bathroom...international breakfast buffet that was also heavenly...amazingly waiter/waitresses converse in fluent English language👏🏻👏🏻👏🏻👍🏻👍🏻More

Thank YL G
Response from Michael H, Director of Rooms Division at Kempinski Hotel ChengduResponded 21 November 2017

Dear guest, It is our pleasure receiving your feedback and we appreciate you taking the time sharing your impressions with us.We are excited that you enjoyed our services and restaurants. We already shared your feedback with the team. Should your travel plans bring you back...More

Reviewed 21 September 2017

We spent 5 nights here and had a wedding ceremony on Stern Terrace. Right from when we arrived the service was exceptional. The room was nicely decorated and very spacious. The only issue we had was the air conditioning not working very well but they...More

Review collected in partnership with this hotel
1  Thank Jody G
Response from Raimond W, General Manager at Kempinski Hotel ChengduResponded 22 September 2017

Dear Mrs. Gread, Thank you very much for taking the time to give us valued feedback about your recent stay at our hotel. First of all we would like to apologize for the unsatisfactory air condition system in your room. In this regard please be...More

Reviewed 19 July 2017

OK, it is a mixed feeling when writing this review. My overall rate is 3. First of all, the room was tired and when I say tired I mean everything should be renovated. Facilities were out of date and apparently lacked maintenance. Breakfast has never...More

Thank UrbanReality
Response from Raimond W, General Manager at Kempinski Hotel ChengduResponded 20 July 2017

Dear Guest, Thank you very much for taking the time to give us your opinion about your recent stay at our hotel. First of all I would like to apologize for the shortcomings during your stay. We will review our processes and will schedule training...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Breakfast included
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$ 89 - US$ 133 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Spa Hotel in Chengdu
#12 Luxury Hotel in Chengdu
#17 Business Hotel in Chengdu
#39 Best Value Hotel in Chengdu
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 89 - US$ 133 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Spa Hotel in Chengdu
#12 Luxury Hotel in Chengdu
#17 Business Hotel in Chengdu
#39 Best Value Hotel in Chengdu
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (87)
Room & Suite (48)
Dining (27)
Pool & Beach (4)
Hotel & Grounds (130)
Family and Play Areas (8)
Business Centre & Event Rooms (7)
Bathroom (6)
Questions & Answers
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Room Tips
"We had the Deluxe Suite for our first 4 nights which I highly recommend, on our return on our way back to the..."
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"Get a higher floor views are great."
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"The executive room very good."
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"Corner suites are spacious with a Kitchen and are very quiet"
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