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Sheraton Chengdu Lido Hotel

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Traveller (330)
Room & Suite (111)
Dining (41)
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About
  • Excellent28%
  • Very good51%
  • Average16%
  • Poor3%
  • Terrible2%
Certificate of Excellence
Located in the city center, Sheraton Chengdu Lido Hotel enjoys a great location which near to Tianfu Square. Locating in the junctions of metro line 1 and line 4, only 2-minute walk to the Luo Ma Shi metro station and only one stop to Kuan Zhai Xiang Zi Alleys. It’s very convenient for business trip and leisure travel. Total 387 well-designed guest rooms and suites which equipped with individual controlled centralized air-conditioning and High Speed Internet Access. Smoking, non-smoking and disable rooms to meet your different requirements. Club Lounge on 35F provides Happy Hour and local delicacy. With 3 F&B outlets, Nova Café provides all-day dining and global buffet on Friday and Saturday nights, Chinese restaurant Celestial Court offers traditional Sichuan and Cantonese cuisine. Fontana Bar is your good choice for a wonderful afternoon tea and business appointment. More than 1000 square meters banquet site, can meet different meeting and banquet needs.
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Property amenities
Pool
Business Centre with Internet Access
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Wheelchair Access
Bar/Lounge
Free High Speed Internet (WiFi)
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Smoking rooms available
Minibar
Good to know
HOTEL STYLE
Classic
Centrally Located
HOTEL CLASS
Reviews (910)
Filter reviews
251 results
Traveller rating
61
107
65
12
6
Traveller type
Time of year
LanguageEnglish
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61
107
65
12
6
Show reviews that mention
All reviews biz trip tianfu square club lounge star hotel walking distance flat screen tv central location subway station main restaurant air conditioner nice stay sichuan opera shopping mall spg concierge china english
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1 - 5 of 251 reviews
Reviewed 1 week ago

This disappointing experience is not from the service from hotel floor but more from their back-end team who supports the operations. I booked for the stay way back in September from their main website. This trip was not for me but for my guest who...More

Thank ysseo220
Response from Destination754714, 公关经理 at Sheraton Chengdu Lido HotelResponded 6 days ago

Dear guest, thank you for choosing Sheraton Chengdu Lido Hotel. Your comment is very important for us. About you mentioned service response has been sent to related department, we will adjust later.I'm sorry to bring you an unhappy experience. We will be more efforts to...More

Reviewed 1 week ago

It was our third visit to the city and we chose to stayed at Sheraton again (last trip stayed at Renaissance) based on our past experience and good value offered by the hotel. We did not disappoint with our choice. Got upgraded to a bigger...More

Thank chongkc13
Response from Destination754714, 公关经理 at Sheraton Chengdu Lido HotelResponded 1 week ago

Dear guest,thank you very much for choosing to stay with us and share your opinions online. We really appreciate you taking time to post such positive comments. It is our pleasure to hear that your stay with us was pleasant overall, your satisfaction is our...More

Reviewed 2 weeks ago

First time that we travel in China,the language is the most important so the staff here are very good english and very helpful especially at the concierge counter "Mr. Joe Peng" he very helpful and friendly for the tourist like us. And also the staff...More

Thank Patcharin R
Response from SherantonCD, 公关经理 at Sheraton Chengdu Lido HotelResponded 2 weeks ago

Dear guest,thank you very much for choosing to stay with us and share your opinions online. We really appreciate you taking time to post such positive comments. It is our pleasure to hear that your stay with us was pleasant overall, your satisfaction is our...More

Reviewed 2 weeks ago via mobile

The first failure was a 45 minute wait to check-in for no apparent reason other than inept management. Waiting in line as at an airport is not the right greeting at a supposed 5 star hotel. We had dinner at the hotel restaurant on the...More

Thank nick b
Response from SherantonCD, 公关经理 at Sheraton Chengdu Lido HotelResponded 2 weeks ago

Dear guest, thnak you for choosing to stay in Sheraton Chengdu Lido Hotel. Your comment is very important for us. About you mentioned service response has been sent to related department, we will adjust immediately. I'm sorry to bring you an unhappy experience. We will...More

Reviewed 2 weeks ago

Much like many reviews mention, the rooms need serious attention and updating. Our room reeked of cigarette smoke and was decorated like it was 20+ years old. There are glaring staff deficiencies too. My wife is platinum premier and we weren't given an upgrade or...More

Thank durkdye81
Response from SherantonCD, 公关经理 at Sheraton Chengdu Lido HotelResponded 2 weeks ago

Dear guest, Your comment is very important for us. About you mentioned service response has been sent to related department, we will adjust immediately. I'm sorry to bring you an unhappy experience. We will be more efforts to provide more quality services, thank you again...More

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Questions & Answers
Ask a question
durkdye81
27 September 2018|
AnswerShow all 3 answers
Response from Daniel L | Reviewed this property |
I was going to attach a link, TA rules won't allow, just google sheraton chengdu lido, they have a website of their own, choose the contact tab, and there's a place where you can send them an email.
0
Votes
SAMAID
5 June 2018|
Answer
Response from Candice C | Reviewed this property |
The only email I have is reservation.chengdu
0
Votes
lucynadin
7 July 2017|
Answer
Response from P T | Reviewed this property |
Better you contact the hotel directly
1
Vote
Room Tips
"higher floor for Club level is benefit"
91patcharinr
2 weeks ago
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"If you have a child travelling with you ask for a large room to take an extra bed"
EvelynneG
22 Jul 2018
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"you can exchange money to the reception. Easier than to go to bank for exchange"
57darwina
22 Jun 2018
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"If you must stay here, make sure to ask for the side that is not next to the night club."
395candicec
24 Mar 2018
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PRICE RANGE
US$ 78 - US$ 118 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
成都天府丽都酒店成都天府丽都成都天府丽都喜来登sheraton chengduchengdu sheraton
LOCATION
ChinaSichuanChengdu
NUMBER OF ROOMS
387
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