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Somerset Emerald City Suzhou

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Traveller (43)
Room & Suite (17)
Dining (2)
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Overview
  • Excellent58%
  • Very good32%
  • Average6%
  • Poor3%
  • Terrible1%
Travellers talk about
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Suites
4 Star Hotel
All hotel details
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Reviews (116)
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All reviewsshopping mallkitchen and washing machineapartment hotelprovided dailylong term staybus stopenjoyed my stayplace to staybusiness tripwalking distancedistrictsndsupermarketdryerchinataxisubway
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11 - 15 of 58 reviews
Reviewed 21 August 2017

Good location but the facility need to do upgrade, the hot water seems take to long for shower, and the internet too slow, hard to communicate with the staff regarding the language, restaurant space small if you go with group it will not convenient

Review collected in partnership with this hotel
Thank yabespauluskiliss
Response from Jacky Z, Manager at Somerset Emerald City SuzhouResponded 24 August 2017

Dear yabespauluskiliss, Thanks for your stay with us and suggestions shared. It's a pity that we do not give you good experience. We will improve our service to satisfy our guests and hope to meet you next time. Thanks a lot!

Reviewed 3 July 2017

Good service apartment in SND many shop and restaurant nearby. Apartment is clean and well equipped. If you need apartment in SND is a good choice for long stays as you have kitchen and washing machine.More

Review collected in partnership with this hotel
Thank Octavio T
Response from Jacky Z, Manager at Somerset Emerald City SuzhouResponded 20 July 2017

Dear Octavio T, Thanks a lot for your kind comments for Somerset Emerald City Suzhou and appreciate for your recommendation. Somerset is one of the brand from Ascott, which is one of the biggest service apartment supply. With the strict brand standard, such as kitchen...More

Reviewed 26 May 2017 via mobile

Hi. I spent a whole week in this Hotel and I highly reccomend it. The location is quite good and very near by taxi of the main train station and subway. Although the Hotel could csre a bit more the cleaning of the carpets in...More

Thank Martin B
Response from Jacky Z, Manager at Somerset Emerald City SuzhouResponded 8 June 2017

Dear Martin B, We are appreciated that you had a good stay in our service apartment. And we always prepare a confortable room for our guests, as a home away their home. As you said, Somerset Emerald City Suzhou is located in Emerald City, the...More

Reviewed 14 May 2017 via mobile

I and a colleague had a three night stay while on business in Suzhou. Arrived expecting a hotel but found that it was in fact serviced apartments. No bar which is probably not a bad thing although a cold beer was available at reception. Property...More

1  Thank Grant B
Response from Jacky Z, Manager at Somerset Emerald City SuzhouResponded 15 May 2017

Thanks a lot for staying with us for three nights and appreciated for your kind comments on our staff. And the most important is that you were enjoying living in our service apartment. Somerset is a brand of Ascott Group, which is the biggest service...More

Reviewed 24 April 2017

I have never been treated any better then at this Hotel. The people here will go far out of their way to make you comfortable. I have been coming here for 9 years and they are always the same. friendly and just like family.More

Thank donaldrogers18
Response from Jacky Z, Manager at Somerset Emerald City SuzhouResponded 1 May 2017

Dear Donald, Thanks a lot for your stay with us. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. 9 years is not a short time, I think we could be with you longer and you...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Dry Cleaning
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast included
Meeting Rooms
Concierge
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$ 63 - US$ 88 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Business Hotel in Suzhou
#25 Luxury Hotel in Suzhou
#69 Best Value Hotel in Suzhou
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$ 63 - US$ 88 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Business Hotel in Suzhou
#25 Luxury Hotel in Suzhou
#69 Best Value Hotel in Suzhou
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (43)
Room & Suite (17)
Dining (2)
Questions & Answers
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Room Tips
"Mattress is very firm (the way I like it). If you like a soft mattress ask for a pillow top)"
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"Wonderful if you have bath salt to enjoy and get relax."
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"Clean Room and very spacious. It exceeded my expectation."
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"Ask for Premier room with extra $ for mountain view!"
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