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Four Points by Sheraton Suzhou

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Four Points by Sheraton Suzhou
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164 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Suzhou
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Showing 82: English reviews
Shanghai
Reviewed 22 August 2014 via mobile

Stayed here many times and this time was upgraded to a very nice lake view suite room on high floor... I like the location ..which is quiet and not as crowded like those hotels in New District and the old town. Easy access to old town , SIP and highway to Shanghai. The pool also great...the size is bigger than...

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Helpful?
Thank Hendrapangawira
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services and give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back!

Kuala Lumpur
Reviewed 22 August 2014

The service was poor and it was clear that the hotel was drastically under staff. The breakfast buffet almost ran out of food, as the guests were all clamouring for whatever scraps of food leftover before going about their program for the day. Disappointing. However, the rooms were great as it was well equipped.

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Helpful?
Thank tony12cu
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services and give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back!

Reviewed 20 July 2014

I stayed there for three weeks and very satisfied with people here; clean hotel for business people, wide variety of food for breakfast and beautiful lake.It is very good place for walking or riding bikes here. It is safe for me to walk late at night. Will come back next month and happy to see people here again. BTW, I...

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Helpful?
Thank Chau N
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services. We'll strive to be more considerate and attentive service to welcome you back!

Norwich, United Kingdom
Reviewed 17 July 2014

A nice, clean, comfortable hotel with decent proximity to the science city developments (for those of us on business). Usual problems of such hotels - anonymous decor and grossly overpriced drinks at the bar. Rooms are large and well appointed and service excellent. Some of our party had trouble getting their credit cards approved though (hint: take AmEx - worked...

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Helpful?
Thank Maroc365
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back!

Beaufort, South Carolina
Reviewed 7 July 2014

The room was excellent.I cannot describe the view because it was raining and foggy at the time of my stay. The bedding is excellent.I think for me that the best part is the climate control actually works here. I have stayed in 5 stars in China where this is often not the case. Additionally, coming into a room with 4...

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1Thank TianjinKennedy
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services and give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back!

Aventura, Florida
Reviewed 18 June 2014

Checking in was fast and easy. They can talk good English . Room was satisfactory but too small. Just enough room for the bed.We were in executive floor.Breakfast buffet was not great, but ok. Dinner buffet too much pork this, not enough vegeterian or Islam food. Service is ok but not as good as Sheraton Hotel. I been many Sheraton...

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1Thank Mdo1942
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services and give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back!

Shanghai, China
Reviewed 14 June 2014 via mobile

Stayed in suite 905 for 2 nights. Pros: Staff speaks better English than even some of the Sheraton staff in China's other cities, and are friendly to our kuds. Concierge spoke great English to help recommended where to go to fit our plans for the day. The view from our room is very nice. Walking around the back of the...

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Helpful?
Thank Farida P
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services and give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back!

Hong Kong
Reviewed 27 May 2014

A year ago, this was a more tranquil place. Now, there is construction all around. The location is still great for the higher education town and SIP, but there are few services in the area. There is a batch of local restaurants just across the road - Hunan, Sichuan, Suzhou styles - but not much else, except Dushu Lake. The...

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Helpful?
Thank TempleofPeace
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for staying our hotel again and gave us thess good suggestions. We'll pass the information and imrpove our service to welcome you back.

Auckland Region, New Zealand
Reviewed 20 May 2014

The only reason you would stay in this particular area of Suzhou is for business, and this hotel serves the needs of business travellers well. A large, modern & clean hotel with friendly, efficient staff who speak good English. I was upgraded to a corner room which was spacious & comfortable. WIFI was slow but free so no complaints. Breakfast...

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Helpful?
Thank Peter C
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services and give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back!

Chicago, Illinois
Reviewed 17 May 2014

This hotel is wonderful for the location. The staff is very friendly, especially when I arrived after midnight after a delayed flight to PVG and then long drive to Suzhou. In addition, the rooms are very nice, the hotel is clean and there is a restaurant/bar in the hotel which is nice as there is not much nearby. If you...

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Helpful?
Thank Shelliu
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services and give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Four Points by Sheraton Suzhou located next to the Moon Bay, Dushu Lake in Suzhou Industrial Park, the hotel is within 15 minutes drive to downtown and is surrounded by a lot of shopping, entertainment, and dining options. It takes only 20 minutes to the train station and from there it takes another 20 minutes to arrive in Shanghai by high-speed train. ... more   less 

Additional Information about Four Points by Sheraton Suzhou

Address: No.8 Moon Bay Road, Dushu Lake, Industrial Park, Suzhou 215123, China
Region: China > Jiangsu > Suzhou
Price Range: ₹ 6,004 - ₹ 8,804 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Suzhou 4*
Number of rooms: 283
Reservation Options:
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Hotel Style:
#7 Spa Hotel in Suzhou
#16 Business Hotel in Suzhou
#17 Luxury Hotel in Suzhou
#27 Best Value Hotel in Suzhou
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Suzhou staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Suzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a lake view room.”
 of 5 bubbles Geogeneric, 3 Nov 2016 | Read review
“Lake side view is recommended.”
 of 5 bubbles RonBiggles, 9 Sep 2016 | Read review
“lucky dip you possibly will not get what you ask for”
 of 5 bubbles Australia1962, 7 Aug 2016 | Read review
“Lake view, maybe rate may be slightly higher”
 of 5 bubbles r61771, 16 Mar 2016 | Read review
“Rooms with lake view are quiet although the walls are thin. Rooms at the side or front can be noisy due to building works going on.”
 of 5 bubbles Mickey1964, 29 Feb 2016 | Read review
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