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Pan Pacific Suzhou

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Traveller (697)
Room & Suite (154)
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Overview
  • Excellent50%
  • Very good39%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“free access”(17 reviews)
“rabbit warren”(5 reviews)
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AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,126)
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Traveller rating
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124
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All reviewsfree accessitalian restaurantrabbit warrenhotel guestsgarden wingoutdoor pooltraditional architecturebeautiful gardena bit confusingbeautiful hotelthird floorclub roomancient cityscenic areaold stylesheraton hotelroom key
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11 - 15 of 384 reviews
Reviewed 9 April 2018

Special thanks to the many delightful young staff members. Anissa added a touch of home speaking English and French. The Chinese team at the front desk is always full of smiles and helpfulness. Jack, Karen, Anna and others. I prefer a view of the garden...More

Thank Martin K
Response from Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific SuzhouResponded 4 weeks ago

Thank you very much for staying with us again and for taking the time to write down your valued comment. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. Pan...More

Reviewed 1 April 2018

coming for many years, the local style of the hotel, directly neighbour to garden and closely located to city centrecakes it as an attractive location to explore the city. large and comfortable club rooms recommended. Italian restaurant in pan pacific club building part was recently...More

2  Thank andreaslX281CW
Response from Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific SuzhouResponded 4 weeks ago

Thank you very much for staying with us again and for taking the time to write down your valued comment. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. Pan...More

Reviewed 24 March 2018 via mobile

I'm back again. Hotel and beautiful even when there is snow. Staff is always friendly. I was impressed by the restaurant staff and breakfast ladies Anissa and Nicole. Anyway I recommend it to everyone. Great hotel to rest and take a walk in historic gardenMore

Thank krassi2006
Response from Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific SuzhouResponded 26 March 2018

Dear Valued Guest, Thank you very much for staying with us again and for taking the time to write down your valued comment. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an...More

Reviewed 19 March 2018 via mobile

I lived in the Pan Pacific from Sept. 2017 to Jan. 2018, and I loved this hotel. I had a great room with two balconies, two bedrooms, and 2.5 baths. Also a small kitchen, living room, and dining room. The bar makes perfect cosmos, the...More

Thank Dingos8baby
Response from Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific SuzhouResponded 26 March 2018

Dear Valued Guest, Thank you very much for staying with us and for taking the time to write down your valued comment. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable...More

Reviewed 14 March 2018 via mobile

Went to multiple cities in China the past couple weeks, and stayed in many hotels.. but this was by far my favourite. The amenities are plentiful, the architecture is to die for, and the neighbourhood is full of restaurants and bakeries. Special shout out to...More

Thank bekhappy
Response from PPSuzhou, 公关经理 at Pan Pacific SuzhouResponded 19 March 2018

Warm greetings from Pan Pacific Suzhou. Thank you very much for staying with us and for taking the time to complete our guest satisfaction survey. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Children Activities (Kid / Family Friendly)
Dry Cleaning
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Spa
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$ 85 - US$ 160 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in Suzhou
#6 Romantic Hotel in Suzhou
#8 Business Hotel in Suzhou
#14 Luxury Hotel in Suzhou
#107 Best Value Hotel in Suzhou
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$ 85 - US$ 160 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in Suzhou
#6 Romantic Hotel in Suzhou
#8 Business Hotel in Suzhou
#14 Luxury Hotel in Suzhou
#107 Best Value Hotel in Suzhou
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (697)
Room & Suite (154)
Dining (38)
Pool & Beach (18)
Business Centre & Event Rooms (1)
Questions & Answers
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Sunsnowandwater
23 April 2018|
AnswerShow all 4 answers
Response from PPSuzhou | Property representative |
Yes. A swimming cap is requested when use both indoor and outdoor pools according to the policy of Suzhou Bureau of Hygiene. Thanks for your understanding and look forward to serving you soon.
0
Votes
priscilla878
2 September 2016|
AnswerShow all 6 answers
Response from PanPacificSZV | Property representative |
The hotel started operating in 1999 and became a Pan Pacific hotel in 2010. As Ham M suggests, if one is looking for a sleek, contemporary, glass & steel tall building, you would not choose our hotel. We were built with... More
1
Vote
Jim H
5 May 2016|
AnswerShow all 4 answers
Response from Harry P | Reviewed this property |
I don't know. I don't use it. I leave all that behind when I'm travelling. I travel to enjoy that experience.
0
Votes
Room Tips
"spend a couple of hours walking through the gardens and climbing the old city gates - the only ones of the..."
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"Upper floors and in the main hotel. The new wing is more expensive and somewhat exclusive...but not with the..."
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"2 breakfast possibilities. Go to the Japanese restaurant for more quiet & high end experience."
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"Pacific Club floor is quite, with self-serving cocktail bar and afternoon tea."
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