We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
02/07/2017 03/07/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Pan Pacific Suzhou

    No. 259 Xinshi Road, Gusu District, Suzhou 215007, China
    Hotel website
    Save
    Savings alert: 14% below average rate
    Best prices for your stay
    02/07/2017 03/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$ 96
          US$ 81
          Great Deal
          US$ 82
          US$ 82
          Traveller (589)
          Room & Suite (105)
          Dining (28)
          Hotel Soul Suzhou
          376 reviews
          #10 of 1,434 hotels in Suzhou
           
          Renaissance Suzhou Hotel
          692 reviews
          #1 of 1,434 hotels in Suzhou
           
          Shangri-La Hotel Suzhou
          781 reviews
          #3 of 1,434 hotels in Suzhou
           
          Garden Hotel (Daichengqiao Road)
          370 reviews
          #17 of 1,434 hotels in Suzhou
           
          Overview
          • Excellent46%
          • Very good42%
          • Average9%
          • Poor2%
          • Terrible1%
          Travellers talk about
          “free access” (15 reviews)
          “hotel guests” (17 reviews)
          “wings” (10 reviews)
          Free Wifi
          Free Parking
          Breakfast Buffet
          Air Conditioning
          Pool
          Non-Smoking Hotel
          Restaurant
          Room Service
          Suites
          Bar/Lounge
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Conference Facilities
          Dry Cleaning
          Babysitting
          4.5 Star Hotel
          All hotel details
          Offers from Pan Pacific Suzhou
          Offers & Announcements: Free Room Upgrade
          Hotel deals
          {"containerClass":null,"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel"},"scriptFlags":null}
          Hotel Soul Suzhou
          376 reviews
          #10 of 1,434 hotels in Suzhou
           
          Renaissance Suzhou Hotel
          692 reviews
          #1 of 1,434 hotels in Suzhou
           
          Shangri-La Hotel Suzhou
          781 reviews
          #3 of 1,434 hotels in Suzhou
           
          Garden Hotel (Daichengqiao Road)
          370 reviews
          #17 of 1,434 hotels in Suzhou
           
          Rooms
          2 Jul3 Jul
          |
          1 room, 2 adults, 0 children
          Standard Room

          Getting you more information on this room

          Free Cancellation
          Select
          Show Available Rooms
          Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 9 partner sites to see rooms from US$ 81.
          We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Suzhou hotels with availability
          Standard Room

          Getting you more information on this room

          Free Cancellation
          Select
          {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "6afc0dc77e54463781c6b446b752f66a", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":301759,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[33402284],"additionalContentIds":[],"pollCount":0,"checkin":{"day":2,"month":7,"year":2017},"checkout":{"day":3,"month":7,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":81,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"6afc0dc77e54463781c6b446b752f66a","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":96,"lowestMetaPrice":81,"additionalPartner":false,"highestMetaPriceDisplay":96,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":96,"lowestMetaPrice":81,"highestMetaPriceDisplay":96,"hotelName":"Pan Pacific Suzhou","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjZhZmMwZGM3N2U1NDQ2Mzc4MWM2YjQ0NmI3NTJmNjZhIiwiQUlLIjoiOWYyMDg5YjBlNDNhNGRhMjgyMGU4OTc5ODVkMmYxNzcifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "02/07/2017", "checkOut": "03/07/2017", "lowestPrice": "US$ 81", "hasDates": true, "hacComplete": false, "contentIdMappings": {"33402284":"BookingCom","53931508":"TravelocityEWS","78860791":"OrbitzEWS","34374569":"Hotwire","79413222":"CheapTicketsEWS","79878301":"AgodaIB","32684189":"Expedia","109205309":"HotelsCom2IB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"widget":{"name":"ibex_room_grid_hsx","moduleList":["handlers","tracking"],"template":"ibex_room_grid_hsx__widget","dust":{"sub_header":"ibex_room_grid_hsx__sub_header"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"divClasses":"prw_rup prw_ibex_room_grid_hsx"},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"widget":{"name":"ibex_mismatch_message","moduleList":["handler"],"template":"ibex_mismatch_message__widget","dust":{},"js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"divClasses":"prw_rup prw_ibex_mismatch_message"},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"widget":{"name":"ibex_room_grid_row_hsx","moduleList":[],"template":"ibex_room_grid_row_hsx__widget","dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"js":{},"divClasses":"prw_rup prw_ibex_room_grid_row_hsx"},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
          Write a Review
          Turn Your Opinions into Points!
          Turn your opinions into JPMiles
          Turn your opinions into PAYBACK Points
          *You can enroll in only one programme at a time to earn rewards for reviews.
          JPMiles / Payback Arrow
          JPMiles / PAYBACK
          50
          Reviews (985)
          Traveller rating
          Traveller type
          Time of year
          Language
          • More languages
          There are newer reviews for Pan Pacific Suzhou See the most recent reviews

          11 - 15 of 985 reviews

          Reviewed 8 May 2017

          This Pan Pacific Hotel Suzhou is very different than other Pan Pacific hotels as others are mostly trendy new building. Whereas this one is transformed from the historic preserved building which make it very unique. The only setback for this hotel is the air conditioning...More

          1  Thank Broson T
          Response from Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific SuzhouResponded 8 May 2017

          Dear Valued Guest, Thank you very much for staying with us and for taking the time to write down your valued comment. We have noted your comments regarding the air conditioning problem. Please accept our sincere apologize for any inconvenience caused. We would like to...More

          Reviewed 4 May 2017 via mobile

          We stayed 3 nights here for business trip. This is a 5 star hotel but we only paid about usd85 per night which is good deal. Maybe other hotels in Suzhou are also around this price. Hotel is nice and relaxing with huge garden. The...More

          Thank Beaniee
          Response from Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific SuzhouResponded 5 May 2017

          Dear Valued Guest, Thank you very much for staying with us and for taking the time to write down your valued comment. We have noted your comments regarding the check-in and check-out issue. Please accept our sincere apologize for any inconvenience caused. We would like...More

          Reviewed 3 May 2017

          I came to Suzhou primarily to see Tongli Town. However, due to the great location of this hotel, I also was able to see some of the garden throughout the city. The free admission to the connecting garden was a great benefit; this garden was...More

          Review collected in partnership with Pan Pacific Hotels Group
          Thank 144msg
          Response from Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific SuzhouResponded 4 May 2017

          Dear Valued Guest, Thank you very much for staying with us and for taking the time to write down your valued comment. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable...More

          Reviewed 30 April 2017 via mobile

          This is a nice hotel with good garden built surrounded but the service is terribly poor which surrenders all pros of this hotel. Staff is kind but lack of proper training of service. Nothing is important if not related to their own internet. Be aware...More

          Thank trav6809
          Response from Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific SuzhouResponded 2 May 2017

          Dear Valued Guest, Thank you very much for staying with us and for taking the time to write down your valued comment. We have noted your comments regarding the staff service. Please accept our sincere apologize for any inconvenience caused. We would like to assure...More

          Reviewed 29 April 2017 via mobile

          It is a very "Suzhou style" hotel. The hotel environment is very nice and quiet. The building is a little bit complicated. The best thing is the hotel connect with Panmen garden (盤門), and hotel guest can get in for free. The garden is very...More

          Thank MichooooT
          Response from Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific SuzhouResponded 2 May 2017

          Dear Valued Guest, Thank you very much for staying with us and for taking the time to write down your valued comment. We have noted your comments regarding the room lights and body lotion. Please accept our sincere apologize for any inconvenience caused. We would...More

          Hotel Soul Suzhou
          376 reviews
          #10 of 1,434 hotels in Suzhou
           
          Renaissance Suzhou Hotel
          692 reviews
          #1 of 1,434 hotels in Suzhou
           
          Shangri-La Hotel Suzhou
          781 reviews
          #3 of 1,434 hotels in Suzhou
           
          Garden Hotel (Daichengqiao Road)
          370 reviews
          #17 of 1,434 hotels in Suzhou
           
          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Fitness Centre with Gym / Workout Room
          • Room Service
          • Restaurant
          • Free Parking
          • Bar/Lounge
          • Spa
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Room Service
          • Free Parking
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Dry Cleaning
          • Banquet Room
          • Conference Facilities
          • Children Activities (Kid / Family Friendly)
          • Multilingual Staff
          • Babysitting
          • Room amenities
          • Air Conditioning
          • Refrigerator in room
          • Minibar
          • Things to do
          • Pool
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Bar/Lounge
          • Spa
          • Hot Tub
          Details
          • Price range
          • US$ 71 - US$ 147 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #3 Spa Hotel in Suzhou
          • #6 Romantic Hotel in Suzhou
          • #7 Luxury Hotel in Suzhou
          • #8 Business Hotel in Suzhou
          • #12 Best Value Hotel in Suzhou
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 480
          • Reservation Options
          • TripAdvisor is proud to partner with Pan Pacific Hotels Group, Hotels.com, Travelocity, Booking.com, Expedia, Agoda, Hotwire, TripOnline SA, Cancelon, Hotel.de, Priceline and HotelQuickly so you can book your Pan Pacific Suzhou reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • China >
          • Jiangsu >
          • Suzhou
          • Also Known As
          • Pan Pacific Suzhou Hotel Suzhou ,
          • Sheraton Suzhou Hotel
          Add Photo Photos
          Traveller (589)
          Room & Suite (105)
          Dining (28)
          Pool & Beach (16)
          Hotel & Grounds (423)
          Bathroom (32)
          Business Centre & Event Rooms (1)
          Nearby
          Scholars Hotel Suzhou Pan Men
          22 reviews
          .10 km away
           
          Dingsheng Hotel
          26 reviews
          .57 km away
           
          Zhi Yuan Hotel
          11 reviews
          .45 km away
           
          PACE hotel
          39 reviews
          .73 km away
           
          Nearby Restaurants
          Paradox French Restaurant and Wine Bar
          80 reviews
          1.48 km away
          The Bookworm
          66 reviews
          1.40 km away
          QingHua Restaurant
          8 reviews
          .23 km away
          Jane's Pub Bar
          22 reviews
          1.40 km away
          Nearby Attractions
          Suzhou Ancient Grand Canal
          337 reviews
          .51 km away
          Panmen Gate
          147 reviews
          .18 km away
          Cloud Rock Leaning Pagoda (Yunyan Ta)
          160 reviews
          .24 km away
          Canglang Pavilion (Blue Wave Pavilion)
          76 reviews
          .93 km away
          Questions & AnswersAsk a question
          priscilla878
          When was the hotel opened? Any refurbishement done since its opening?
          2 September 2016|
          Answer Show all 6 answers
          Response from PanPacificSZV | Property representative |
          The hotel started operating in 1999 and became a Pan Pacific hotel in 2010. As Ham M suggests, if one is looking for a sleek, contemporary, glass & steel tall building, you would not choose our hotel. We were built with... More
          1
          Vote
          Jim H
          Is there internet?
          5 May 2016|
          Answer Show all 4 answers
          Response from Harry P | Reviewed this property |
          I don't know. I don't use it. I leave all that behind when I'm travelling. I travel to enjoy that experience.
          0
          Votes
          RoninThailand
          Now we know there is an indoor pool, are there also steamroom and sauna please?
          26 October 2015|
          Answer Show all 5 answers
          Response from PanPacificSZV | Property representative |
          Sorry for the delayed response. This for the benefit of all others who enjoy a session in the steam room after my work out - both the men's and ladies' changing rooms have their own sauna and steam rooms. Enjoy!
          0
          Votes
          Room Tips
          "The room was advertised as a 5 star room. I expected the shower and bathtub to be a bit more extravagant."
          Read review
          "Request for room facing the PanMen Garden, high floor."
          Read review
          "Smokers need to request a room with balcony as all rooms are non-smoking"
          Read review
          "For the client of hotel is free the entrance to the beatyfull park in the back of hotel."
          Read review
          Is This Your TripAdvisor Listing?
          Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing