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Pan Pacific Suzhou

Agoda.comUS$ 84*
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#6 of 1,418 Hotels in Suzhou
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$ 119*
US$ 84*
US$ 88*
US$ 88*
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Pan Pacific Suzhou
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960 Reviews from our TripAdvisor Community

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Showing 308: English reviews
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Singapore, Singapore
Reviewed 1 week ago via mobile

Stayed in Suzhou for 2 nights... this is the place to be if you like tranquillity. We had the room upgraded (to include breakfast, tea) from Premier twin to Executive twin, facing the garden. It was excellent to wake up to birds singing in the morning. Think 2 nights in Suzhou is enough, one day to take a package tour...

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Helpful?
Thank Kimsong5
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Thank you very much for staying with us and for taking the time to write down your valued comment. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. Pan Pacific Hotels Group and all of us at Pan Pacific Suzhou take pride...

Singapore, Singapore
Reviewed 1 week ago

An homage to its rich history, the hotel facade is designed like a grand imperial palace, with chic mod-Oriental decor on the inside. The room that we stayed in was clean and spacious, and had a gorgeous view of the beautiful garden and pool. Breakfast buffet was delicious as well.

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Helpful?
Thank michmuses
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Thank you very much for staying with us and for taking the time to write down your valued comment. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. Pan Pacific Hotels Group and all of us at Pan Pacific Suzhou take pride...

Reviewed 2 weeks ago via mobile

The hotel exterior is very imposing and really resembles a palace , no wonder it has the Chinese name of Suzhou Palace in front of the Pan pacific Hotel . The hotel has a back gate leading to the Pan Mun Sight Seeing District. As a hotel guest , one can enter the area free of charge . This is...

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Helpful?
Thank kai sang alexan... w
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Thank you very much for staying with us and for taking the time to complete our guest satisfaction survey. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. Pan Pacific Hotels Group and all of us at Pan Pacific Suzhou take pride...

Calgary
Reviewed 2 weeks ago

We came to Suzhou not knowing how crowded it would be on a long weekend, another hotel advised they were sold out after we booked online but we were able to get a confirmed room here on their website. We stayed in the original building, it had an interesting layout (there was a doorway off the main hall that led...

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Helpful?
Thank hk718
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Thank you very much for staying with us and for taking the time to complete our guest satisfaction survey. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. Pan Pacific Hotels Group and all of us at Pan Pacific Suzhou take pride...

Peachland, Canada
Reviewed 2 weeks ago

We arrived too late at night to enjoy the gardens, they certainly looked spectacular from the windows! Rooms were perfectly appointed and our stay was great. The breakfast buffet was stunning in presentation, assortment and service.

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Helpful?
Thank Mozzarati
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Thank you very much for staying with us and for taking the time to complete our guest satisfaction survey. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. Pan Pacific Hotels Group and all of us at Pan Pacific Suzhou take pride...

Hong Kong
Reviewed 2 weeks ago

The basic design of room and the architectual design of the hotel are good. But the room inside has some worn out issues that greatly affect my overall impression of the hotel. One thing might bother people like me to have a room that I could control the temperature by myself is that the room was too hot for me....

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Helpful?
Thank tsangfp
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Thank you very much for staying with us and for taking the time to write your valuable comment. We have noted your comments regarding the room temperature, small flowing and whitish water, please accept our sincere apologize for any inconvenience caused. I would like to assure you that we have discussed your feedback with Heads of Department...

Toronto, Canada
Reviewed 4 weeks ago

2 weeks ago we stayed in this hotel.Its a very big and very clean hotel They have a super breakfast buffet which .includes western and chineseFood is very tasty.They had a dessert bar which include variety of ice cream.It had a nice a garden in the backyard.Dont miss the garden.We like this hotel very much.

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Helpful?
Thank arulsatch
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Thank you very much for staying with us and for taking the time to complete our guest satisfaction survey. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. Pan Pacific Hotels Group and all of us at Pan Pacific Suzhou take pride...

Seriate, Italy
Reviewed 4 weeks ago

I was in this hotel for business. It is a traditional chinese style hotel with a very beatyfull park . The rooms are very big and confotable, with salon, bedroom and bathroom. The envioroment is very fantastic and the special style of hotel is a pleasure. The breakfast is chianese, but there is also a corner for the internatial people....

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Helpful?
Thank AlessandroL483
Pan_Pacific_Suhzou, Guest Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Thank you very much for staying with us and for taking the time to complete our guest satisfaction survey. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. Pan Pacific Hotels Group and all of us at Pan Pacific Suzhou take pride...

London, United Kingdom
Reviewed 14 February 2017

The previous reviews do not give justice to the beautiful, serene hotel. Set in huge grounds, it was designed in 1988 by a female Hong Kong architect in sympathy with its surroundings. And it does just that, complementing the fabulous tranquil surrounding gardens which abut the old fortified walls of the city, still complete with portcullis. Its abounding with history,...

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Helpful?
2Thank Pamela M
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Thank you very much for staying with us and for taking the time to complete our guest satisfaction survey. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. Pan Pacific Hotels Group and all of us at Pan Pacific Suzhou take pride...

Reston, Virginia
Reviewed 6 February 2017

I have been traveling a lot to Suzhou and this one was one of my favorites... The hotel is very nice, nice park behind the hotel, several options for dining. A couple of yeas ago the "ownership" of the Italian restaurant changed, from Italian to Chinese....needless to say.... not good. I might come back for a day or two stay,...

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Helpful?
1Thank cmejlbo
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Thank you for taking the time to write to us about your recent experience. For the food you mentioned, we will ask Kitchen to enhance the quality and make adjustment and take corrective measures for overall improvement. We hope that you could treat this incident as an isolated one that would not reflect on our overall service...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
Pamper your senses at Pan Pacific Suzhou, a private paradise in the heart of a city steeped in Chinese artistry, culture and tradition.Indulge in the culture of this quaint charming city at a sanctuary that fuses the artistry of local architecture with contemporary luxury. Pan Pacific Suzhou offers modern-day conveniences, outstanding service and state-of-the-art amenities. Let us inspire your imagination and heighten your senses with a stay at our 5 star hotel.Flanked by a magnificent backdrop of traditional gardens, our luxury hotel is just a one-hour drive from Shanghai, close to Lake Taihu and Hanshan temple. Spend time exploring Suzhou, savour gourmet meals, tempt your senses at our spa, or experience enchantment in our silk boutique. Discover your own private paradise at the Pan Pacific Suzhou hotel, where tranquility reigns. ... more   less 

Additional Information about Pan Pacific Suzhou

Address: No. 259 Xinshi Road, Gusu District, Suzhou 215007, China
Region: China > Jiangsu > Suzhou
Price Range: ₹ 5,430 - ₹ 8,403 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pan Pacific Suzhou 4.5*
Number of rooms: 480
Reservation Options:
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Also Known As:
Pan Pacific Suzhou Hotel Suzhou
Sheraton Suzhou Hotel
Hotel Style:
#3 Spa Hotel in Suzhou
#6 Luxury Hotel in Suzhou
#6 Romantic Hotel in Suzhou
#7 Best Value Hotel in Suzhou
#8 Business Hotel in Suzhou
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Questions & Answers

Here's what travellers have asked, with answers from Pan Pacific Suzhou staff and other travellers.
8 questions
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Hong Kong, China
Queensland
11 months ago
Chonburi Province, Thailand
Brisbane Region, Australia
over a year ago
Qualicum Beach, Canada

See all questions (8)

Questions? Get answers from Pan Pacific Suzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Smokers need to request a room with balcony as all rooms are non-smoking”
  • pool are view from room balcony
  • view from room
  • bathroom 1
  • bathroom 2
  • room view 2
  • room view 1
tsangfp, 8 Apr 2017 | Read review
“For the client of hotel is free the entrance to the beatyfull park in the back of hotel.”
AlessandroL483, 29 Mar 2017 | Read review
“Garden view would be best. Visit during the week if possible. If you don't enjoy heat don't go in the height of summer.”
  • Gardens at rear of Pan Pacific
G826UBpamelam, 14 Feb 2017 | Read review
“Beautiful views from all rooms.”
SINFULiving, 10 Jan 2017 | Read review
“They have rooms facing the garden so ask for those and one must visit the back Panmen garden at least once.”
SCTAN2046, 4 Jan 2017 | Read review
5 of 5
Agoda.com
US$ 84* /night
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Booking.comUS$ 88
Hotels.comUS$ 88
TripAdvisorUS$ 88
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Prices are for 1 room, 2 adults
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