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Hotel Soul Suzhou

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Traveller (319)
Room & Suite (100)
Dining (20)
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Overview
  • Excellent54%
  • Very good35%
  • Average9%
  • Poor1%
  • Terrible1%
Travellers talk about
“free shuttle”(16 reviews)
“train station”(31 reviews)
“different theme”(6 reviews)
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (502)
There are newer reviews for Hotel Soul Suzhou
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Traveller rating
120
108
28
5
4
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120
108
28
5
4
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All reviewsfree shuttletrain stationdifferent themethe humble administrator's gardenwalking streethotel is locatedshuttle servicehotel cardbreakfast buffetnon smoking floorthe location is perfectchinese optionsincluded in the room ratemajor attractionsunique hotelhuge selectiontaxi driver
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71 - 75 of 265 reviews
Reviewed 9 November 2016

Stayed here with 2 other friends for 2 nights. The room was clean and reasonably spacious. Check in was hassle free. Service was good by China's standards where initiatives to help beyond their job descriptions are rare. I wouldn't say the service was excellent here...More

3  Thank Isaac T
Response from Angel C, General Manager at Hotel Soul SuzhouResponded 18 November 2016

Dear Isaac T, Thank you for taking the precious time to share your pleasant experience with us. We are very delighted to know that you had an overall comfortable stay. Your kind words about Edward, IT Manager is highly appreciated. Hotel Soul offers a new...More

Reviewed 1 November 2016

Hotel is conveniently located steps away from the main shopping and restaurant district. Concierge was also helpful with giving restaurant recommendations and making phone calls for us. There's also a free shuttle service to the Humble Administrator's Garden and the train station. Room was clean...More

Thank Grouchy_Panda
Response from Angel C, General Manager at Hotel Soul SuzhouResponded 18 November 2016

Dear Grouchy_Panda, Thank you for your precious time in sharing your perfect staying experience with us. We are very pleased to know that you had an overall pleasant stay. Your kind words of recognition on the room and service provided by the team is highly...More

Reviewed 30 October 2016

Arrived by Bullet train from Hangzhou and made our way to the pick up point. Instructions was a bit confusing. But we found the driver waiting with our names in front of the ticket office on the upper deck of the train station. It was...More

1  Thank leisure_traveller007
Response from Angel C, General Manager at Hotel Soul SuzhouResponded 18 November 2016

Dear leisure_traveller007, Thank you very much for taking the time to give us feedback. We truly regret learning of your disappointment during your recent stay. Your feedback is extremely important to us and allows us to review each service steps in detail with our respective...More

Reviewed 27 October 2016

Took the bullet train to Suzhou from Nanjing at the end of a working week. A work colleague and I booked the Hotel Soul for our one night get away. This hotel was perfect for our needs. Really close to everything including the train station....More

1  Thank John D
Response from Angel C, General Manager at Hotel Soul SuzhouResponded 18 November 2016

Dear John D, Thank you for your precious time in sharing your perfect staying experience with us. As a frequent traveler yourself, we are delighted that you are impressed to stay with us. Your kind words on the service and location are much appreciated which...More

Reviewed 24 October 2016

We stayed for three nights in Hotel Soul and what a great quirky hotel it was. Large rooms with big bathrooms, king size bed, fantastic breakfast, and great in house bar next door with long happy hour, Strongly recommend as it is a great location...More

1  Thank wayne v
Response from Angel C, General Manager at Hotel Soul SuzhouResponded 27 October 2016

Dear wayne v, Thank you very much for sharing your wonderful experience with us. Your compliments on our BAR SOUL and thematic decor are much appreciated. As a frequent traveler yourself, we are thrilled that you are impressed to stay with us. The elements of...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Room Service
Free Parking
Shuttle Bus Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Airport Transportation
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$ 59 - US$ 99 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Suzhou
#12 Luxury Hotel in Suzhou
#20 Business Hotel in Suzhou
#54 Best Value Hotel in Suzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$ 59 - US$ 99 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Suzhou
#12 Luxury Hotel in Suzhou
#20 Business Hotel in Suzhou
#54 Best Value Hotel in Suzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (319)
Room & Suite (100)
Dining (20)
Pool & Beach (4)
Family and Play Areas (2)
Questions & Answers
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zoeyi
14 April 2018|
AnswerShow all 2 answers
Response from Dave M | Reviewed this property |
Suzhou North station. Take a taxi. It is not far. I think about 30 RMB.
1
Vote
zoeyi
7 February 2018|
Answer
Response from O4686PXmonicad | Property representative |
Dear Ms. Zoeyi, Warmly greetings from Hotel Soul Suzhou, The family room is with one double bed(2m*2m) and one single bed(1.1m*2m), If you have any questions, please be free to contact with us, Thanks Best... More
1
Vote
mkrgarden
8 September 2017|
AnswerShow all 9 answers
Response from O4686PXmonicad | Property representative |
Dear Margaret, Warmly greetings from Hotel Soul Suzhou, thank you for choosing our hotel for your coming visit to Suzhou, Please don't worry, we can offer fluent English service, and also have free shuttle bus service from... More
0
Votes
Room Tips
"If you want non smoking, make sure you ask for it."
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"Ask for a room on one of the Non-Smoking floors"
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"The rooms facing the inner courtyard would be very quiet"
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"High floors and corner rooms"
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