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JW Marriott Hotel Zhengzhou

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Traveller (769)
Room & Suite (100)
Dining (93)
Overview
  • Excellent90%
  • Very good6%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
“executive lounge”(12 reviews)
“happy hour”(6 reviews)
“artificial lake”(3 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
All hotel details
Additional information
Offers from JW Marriott Hotel Zhengzhou
Special Offer: Member Rates
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Hotel deals
Offers from JW Marriott Hotel Zhengzhou
Special Offer: Member Rates
Hotel packages
Hotel deals
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (621)
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Traveller rating
121
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121
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12
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Show reviews that mention
All reviewsexecutive loungehappy hourartificial lakeexcellent hotelconvention centerlanguage abilityspeaking englishiconic buildingthe hotel sitsplatinum memberwide selectionstaff was very friendly and helpfulbusiness tripother hotelslounge staffrooms are spaciousroom service
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1 - 5 of 158 reviews
Reviewed 1 week ago via mobile

I stayed in the hotel for 5 nights. The service here is fantastic. When I come back to the room, I could see a weather reminder and a small gift on my bed. Selina Chen and Grace are two nice girls on 41 floor. They...More

2  Thank Guiting Y
Response from JWMarriottZZ, 总经理 at JW Marriott Hotel ZhengzhouResponded 1 week ago

Dear Guiting Y, Thank you for your lovely review, your comments are greatly appreciated. It is great to see that our associates were able to make your stay truly memorable. We pride ourselves on service standards and our team is always willing to please and...More

Reviewed 3 weeks ago

I was pleased with Very nice staff and friendly atmosphere.Particularly executive lounge managers Pam/Fanny Wang/Selina and Iris,Hathway. Any question I had was answered, and any need was fulfilled promptly. Concierge Supervisor Duke extremely polite and helpful( arranged my local trips smoothly). Other staff like Rebecca...More

2  Thank edward x
Response from JWMarriottZZ, 总经理 at JW Marriott Hotel ZhengzhouResponded 3 weeks ago

Dear Edward x, Thank you for your review. We are truly pleased that your recent stay was comfortable and relaxing. I am delighted your enjoyed our executive club lounge and your comments about our team are well received. The attention to detail and service attitude...More

Reviewed 3 weeks ago via mobile

When entering the executive lounge, I was a little disappointed with long time wait for room cleaning, as well as some occasional technical problems of elevators. Her smile, however, gave me a breath of fresh air instead. As a manager of JW executive lounge, she...More

1  Thank Zhuxin Y
Response from JWMarriottZZ, 总经理 at JW Marriott Hotel ZhengzhouResponded 3 weeks ago

Dear Zhuxin Y, Thank you for your comments. We are truly pleased to hear that your overall stay was enjoyable. Our associates are dedicated to ensuring all guests are satisfied. Your comments about Selina and the Executive Lounge team are very much appreciated. Your feedback...More

Reviewed 4 weeks ago via mobile

The room of the hotel very dusty & no clean. The carpet also got strong smell. This hotel no well maintained. Outside like nice but the moment u check into the room then u know how bad. I have being to many Marriott hotel but...More

Thank Weill2128
Response from JWMarriottZZ, 总经理 at JW Marriott Hotel ZhengzhouResponded 4 weeks ago

Dear Weill2128, Thank you for your review and comments. It is truly regrettable that we were unable to meet your expectations during your recent stay please accept our most sincere apologies. I would be grateful if you could reach out directly to me by contacting...More

Reviewed 4 July 2018

The single best hotel in Zhengzhou. I've stayed at this property for every single of my trips to Zhengzhou ever since 2015. It is the single best hotel in Zhengzhou and probably my most favourite Marriott/Starwood property. Every single staff were courteous, professional and accommodating,...More

1  Thank kl333333
Response from JWMarriottZZ, 总经理 at JW Marriott Hotel ZhengzhouResponded 6 July 2018

Dear kl333333, Thank you very much for your review. We are very pleased the team was able to look after you throughout your recent stay. Your comments about the service attitude of our associates and their willingness to accommodate your requests are well received. Our...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Internet
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$ 101 - US$ 172 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Zhengzhou
#1 Spa Hotel in Zhengzhou
#64 Best Value Hotel in Zhengzhou
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$ 101 - US$ 172 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Zhengzhou
#1 Spa Hotel in Zhengzhou
#64 Best Value Hotel in Zhengzhou
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (769)
Room & Suite (100)
Dining (93)
Pool & Beach (10)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
Ask a question
John L
2 April 2018|
Answer
Response from Malay P | Reviewed this property |
I am sorry I do not have that information
0
Votes
Nimchee
25 March 2018|
Answer
Response from Pasky34 | Reviewed this property |
I am sure they can do it..
0
Votes
Room Tips
"The higher rooms obviously have the best view, the lake is quite picturesque."
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"best views"
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"All rooms are from the 41st floor up, so noise is not an issue."
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"All rooms with great view"
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