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The room was small and looked old, decoration was old-fashioned and lighting was poor.
Worst thing is that the air-conditioner was not working on the day we checked in, when I called operator to check, a housekeeping staff was sent to my room and told...More
Response from Nancy2011, 公关经理 at Sofitel ZhengzhouResponded 25 April 2017
Firstly and mostly, please accept my apologies for such a delayed response to getting back to you. Thank you for taking the time to tell us about your experience at Sofitel Zhengzhou International. We are sorry that your experience did not meet your...More
i stayed 2 nights in this hotel. First of all , language barrier. In an international hotel like this, there should be basis knowledge of the English language, which is not the case. Second, smoking policy -- they just continue to smoke inside . The...More
1 Thank peter v
Response from Nancy2011, Resident Manager at Sofitel ZhengzhouResponded 2 March 2017
Thank you very much for taking the time to share your comments. We regret to read that you did not enjoy your stay with us.
I shared your valuable comments with our staffs and provide more service training, supervision and English classes to...More
Everything very well (room, breakfast, restaurant inside) but very old and unclean (almost out of order) swimming pool and old equipped Fitness Center. ...please invest more money and time to teach staff English. But all staff was friendly and custom-oriented.More
1 Thank Smalltalk1
Response from Nancy2011, 总经理 at Sofitel ZhengzhouResponded 17 February 2017
Dear Smalltalk1, thank you for taking the time to provide valuable insight for us and our future guests. Its heartening for our team to read the positive comments about the service commitment. Sofitels spirit of service “Cousu Main Service” simply directs all our ambassadors to...More
We stayed at the Sofitel for five days with our three children. The hotel is recently renovated with a very attractive lobby and dining area. We stayed in a suite and enjoyed the amenities and layout, although we did have a hard time achieving the...More
Response from Raymond F, General Manager at Sofitel ZhengzhouResponded 14 September 2016
Thankyou for taking the time to let others know about your time with us. Im really happy to hear of so many instances where our team stood up and went that extra mile for your family. Here we call it "Cousu Main", that...More
I'm currently at the hotel ..... for last 3 nights now.... (here for another 2 nights) Although I haven't had the opportunity to interact with Raymond The chef, but I can vouch by the service of the courteous hotel staff.
They managed to prepare a...More
Response from Raymond F, General Manager at Sofitel ZhengzhouResponded 29 August 2016
Bonjour Indian on a Roll(I know your name, but its not appropriate to list it on a public forum AK), thanks for meeting with me yesterday, even though it was only a quick handshake in the lobby. I apologise again I should have been more...More
US$ 72 - US$ 98 (Based on Average Rates for a Standard Room)
Star rating provided by Accor.
#7 Luxury Hotel in Zhengzhou
#9 Best Value Hotel in Zhengzhou
Non-Smoking Rooms ,
Number of rooms
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Railway Station / Provincial Government / Er'qi District / Jinshui Diistrict