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    Sofitel Zhengzhou

    No.115 Jinshui District, Zhengzhou 450003, China
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    5/3/2018 6/3/2018
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    US$ 86
    US$ 83
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    Traveller (136)
    Room & Suite (71)
    Dining (16)
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    Overview
    • Excellent34%
    • Very good52%
    • Average10%
    • Poor3%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Family Rooms
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Babysitting
    5.0 Star Hotel
    All hotel details
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    Rooms
    5 Mar6 Mar
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    1 room, 2 adults, 0 children
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    Reviews (392)
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    11 - 15 of 85 reviews

    Reviewed 20 April 2017 via mobile

    The room was small and looked old, decoration was old-fashioned and lighting was poor. Worst thing is that the air-conditioner was not working on the day we checked in, when I called operator to check, a housekeeping staff was sent to my room and told...More

    Thank jovic55
    Response from Nancy2011, 公关经理 at Sofitel ZhengzhouResponded 25 April 2017

    Bonjour jovic55 Firstly and mostly, please accept my apologies for such a delayed response to getting back to you. Thank you for taking the time to tell us about your experience at Sofitel Zhengzhou International. We are sorry that your experience did not meet your...More

    Reviewed 28 February 2017

    i stayed 2 nights in this hotel. First of all , language barrier. In an international hotel like this, there should be basis knowledge of the English language, which is not the case. Second, smoking policy -- they just continue to smoke inside . The...More

    1  Thank peter v
    Response from Nancy2011, Resident Manager at Sofitel ZhengzhouResponded 2 March 2017

    Dear Peter, Thank you very much for taking the time to share your comments. We regret to read that you did not enjoy your stay with us. I shared your valuable comments with our staffs and provide more service training, supervision and English classes to...More

    Reviewed 15 February 2017 via mobile

    Everything very well (room, breakfast, restaurant inside) but very old and unclean (almost out of order) swimming pool and old equipped Fitness Center. ...please invest more money and time to teach staff English. But all staff was friendly and custom-oriented.More

    1  Thank Smalltalk1
    Response from Nancy2011, 总经理 at Sofitel ZhengzhouResponded 17 February 2017

    Dear Smalltalk1, thank you for taking the time to provide valuable insight for us and our future guests. Its heartening for our team to read the positive comments about the service commitment. Sofitels spirit of service “Cousu Main Service” simply directs all our ambassadors to...More

    Reviewed 13 September 2016

    We stayed at the Sofitel for five days with our three children. The hotel is recently renovated with a very attractive lobby and dining area. We stayed in a suite and enjoyed the amenities and layout, although we did have a hard time achieving the...More

    Thank klhg32960
    Response from Raymond F, General Manager at Sofitel ZhengzhouResponded 14 September 2016

    Bonjour lkhg32960 Thankyou for taking the time to let others know about your time with us. Im really happy to hear of so many instances where our team stood up and went that extra mile for your family. Here we call it "Cousu Main", that...More

    Reviewed 27 August 2016 via mobile

    I'm currently at the hotel ..... for last 3 nights now.... (here for another 2 nights) Although I haven't had the opportunity to interact with Raymond The chef, but I can vouch by the service of the courteous hotel staff. They managed to prepare a...More

    Thank indian_on_a_roll
    Response from Raymond F, General Manager at Sofitel ZhengzhouResponded 29 August 2016

    Bonjour Indian on a Roll(I know your name, but its not appropriate to list it on a public forum AK), thanks for meeting with me yesterday, even though it was only a quick handshake in the lobby. I apologise again I should have been more...More

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    About
    Amenities
    • Top amenities
    • Restaurant
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Pool
    • Bar/Lounge
    • Hotel Amenities
    • Free Parking
    • Meeting Rooms
    • Room Service
    • Concierge
    • Banquet Room
    • Dry Cleaning
    • Laundry Service
    • Conference Facilities
    • Business Centre with Internet Access
    • Multilingual Staff
    • Babysitting
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Bar/Lounge
    • Indoor pool
    Details
    • Price range
    • US$ 72 - US$ 98 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #7 Luxury Hotel in Zhengzhou
    • #9 Best Value Hotel in Zhengzhou
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 220
    • Reservation Options
    • TripAdvisor is proud to partner with Accorhotels.com, Ctrip TA, Expedia, Agoda, Hotels.com, Travelocity, Priceline, Orbitz, Hotwire and HotelQuickly so you can book your Sofitel Zhengzhou reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • China >
    • Henan >
    • Zhengzhou >
    • Railway Station / Provincial Government / Er'qi District / Jinshui Diistrict
    • Also Known As
    • Zhengzhou Sofitel
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    Traveller (136)
    Room & Suite (71)
    Dining (16)
    Pool & Beach (2)
    Business Centre & Event Rooms (2)
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    Ask a question
    Questions & Answers
    Brian S
    31 March 2017|
    Answer
    Response from MarcomSZZ | Property representative |
    Dear Guest, Thank you for your question. And sorry for my late reply, hope it still works. Sofitel Zhengzhou has our Concierge team, they can assist with communicating with tour agency.
    0
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    Room Tips
    "highest floor with nice view"
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    "The top floor"
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    "Go to the top floor bar the view is sensational"
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    "Rooms on south side can enjoy sunshine more."
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