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Sofitel Harbin

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#1 of 1,108 Hotels in Harbin
Certificate of Excellence
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1 room 2 adults 0 children
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Sofitel Harbin
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462 Reviews from our TripAdvisor Community

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Showing 212: English reviews
London, United Kingdom
Reviewed 30 January 2017

We had a great trip to Harbin overall and our room at the Sofitel was very nice and there were helpful bell boys however the shower in the room was badly designed and leaked all over the floor (there was a sign up saying "please don't let the shower leak" but it was impossible for this not to happen) and...

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Helpful?
Thank Diebschlag
Sofitel_GM, Guest Experience Manager at Sofitel Harbin, responded to this review

Dear Diebschlag, Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important...

Clacton-on-Sea, United Kingdom
Reviewed 29 January 2017

This hotel was chosen by our tour company, and a very good choice it was. Very luxurious. We were met by the manager George, and given a very warm welcome. I think the hotel is probably used mainly by business travellers, and a sightseeing group was a welcome change. The bedrooms were well appointed, although the hot water was hit...

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Helpful?
Thank susandalling
Sofitel_GM, Guests Experience Manager at Sofitel Harbin, responded to this review

Dear susandalling Greeting from Sofitel Harbin. Thank you for your feedback which are really encourage us. I will share your comments to our team. For the winter, invite your friends and families come to Harbin enjoy nice life. Hopefully welcome you in nearly future. Best Regards, Guests Experience Manager Sofitel Harbin

Hamlyn Terrace, Australia
Reviewed 29 January 2017

Visited this hotel twice within a two week period. It is not in downtown Harbin but is within a 20 minute bus ride No. 21, cost 1 Yuan, from downtown and Harbin train station. Huge lobby, staff that are reasonable fluent in English. I had access to the club which had internet, a range of foods and beverages throughout the...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Michelle G
Sofitel_GM, Guest Experience Manager at Sofitel Harbin, responded to this review

Dear Michelle G, Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent...

Reviewed 21 January 2017

First after arriving at the hotel, the staff at check in rudely told us there was no complimentary breakfast according to our order but there actually was one. And the next morning we tried the breakfast at the club lounge and most of the food is not fresh, and the staff did not even ask us to sign the bill,...

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Helpful?
Thank Jingya W
Sofitel_GM, Guest Experience Manager at Sofitel Harbin, responded to this review

Dear Jingya W, Greeting from Sofitel Wanda Harbin. Thank you to tell us your concern, I will pass your opinion to our team and share your comments to them. We will improve and make sure you will receive a different experience next time. Look forward to welcome you again. Best Regards, Guest Experience Manager Sofitel Harbin

Tel Aviv, Israel
Reviewed 14 January 2017

i stayed in the hotel two nights. my room number was 1227. the internet has not worked properly, the door could be hardly opened. maintenance of hotel hallways, doors, rooms, bed covers and MANY more things is VERY POOR. Lobby is big shiny and impressive, big reach breakfast but without taste not a good value for money hotel staff was...

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Helpful?
Thank lapidot
Sofitel_GM, Guest Experience Manager at Sofitel Harbin, responded to this review

Dear lapidot, Greeting from Sofitel Wanda Harbin. Thank you to tell us your concern, I will pass your opinion to our team and share your comments to them. We will improve and make sure you will receive a different experience next time. Look forward to welcome you again. Best Regards, Guest Experience Manager Sofitel Wanda Harbin

Thailand
Reviewed 12 January 2017

I stayed during the last week of December. In general, I would say it’s good hotel but considering it’s Sofitel…it’s below par. Club lounge – Good points are it’s quiet and cosy. I also tried the breakfast on 2nd floor. Understand that the club lounge offers fewer option on breakfast but at least there should be in good quality. I...

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Helpful?
Thank phontong
Sofitel_GM, Guest Experience Manager at Sofitel Harbin, responded to this review

Dear phontong, Greeting from Sofitel Wanda Harbin. Thank you for sharing your experience to us. I am really sorry for that. Maybe you can contact me via gem@sofitel-wanda-harbin.com to tell us the further information. Hopefully you will have a different experience next time. Best Regards, Guest Experience Manager Sofitel Wanda Harbin

Conwy County, United Kingdom
Reviewed 11 January 2017 via mobile

Thanks to Judy, Vera & Wendy for looking after us so well in the superb lounge at the Sofitel Harbin. Harbin is well worth a visit to experience the extremely cold weather and to see the fantastic ice sculptures which are located all over town. There is no subway or metro so be prepared to take taxis everywhere through heavy...

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Helpful?
Thank pets1234
Sofitel_GM, Guests Experience Manager at Sofitel Harbin, responded to this review

Dear Greeting from Sofitel Wanda Harbin. Thank you for your feedback which are really encourage us. I will share your comments to our team. For the winter, invite your friends and families come to Harbin enjoy nice life. Hopefully welcome you in nearly future. Best Regards, Guests Experience Manager Sofitel Wanda Harbin

Singapore, Singapore
Reviewed 5 January 2017

How did we get there? About 40 rmb by metered taxi from Harbin West station. The Good: - Compared to Typical Chinese hotel, there is a no smoking policy at the lobby which is great! - Staff can speak basic English and it is easy to communicate with them in English. - Staff is helpful and polite. Room service is...

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Helpful?
Thank Lisa N
Sofitel_GM, Guest Experience Manager at Sofitel Harbin, responded to this review

Dear Lisa N, Greeting from Sofitel Wanda Harbin. Thank you for your feedback which are really encourage us. I will share your comments to our team. For the winter, invite your friends and families come to Harbin enjoy nice life. Hopefully welcome you in nearly future. Best Regards, Guest Experience Manager Sofitel Wanda Harbin

Melbourne
Reviewed 31 December 2016 via mobile

Despite many other options closer to tourist attractions we deliberately chose the Sofitel because of our previous positive experience in Bangkok. Problems started at check in. Usually separate check in at the lounge is provided and the receptionist provides information about the benefits of club access. Not so in Harbin. The lounge while beautifully decorated had chairs which were too...

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Helpful?
Thank JLinMelb
Sofitel_GM, Guest Experience Manager at Sofitel Harbin, responded to this review

Dear JLinMelb, Greeting from Sofitel Wanda Harbin. Thank you for sharing your experience to us. I am really sorry for that. Maybe you can contact me via gem@sofitel-wanda-harbin.com to tell us the further information. Hopefully you will have a different experience next time. Best Regards, Guest Experience Manager Sofitel Wanda Harbin

Shanghai, China
Reviewed 29 December 2016 via mobile

Stayed at hotel for 2 nights, hotel put rose petals in bed, wine and macaroons etc as I have said I was getting married in Harbin. Room was very nice, maybe bed aittle softer than I am used to but still good. Breakfast was very good and many choices. Club lounge is lovely and relaxing and nice staff. Will stay...

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Helpful?
Thank mrshann
Sofitel_GM, General Manager at Sofitel Harbin, responded to this review

Dear mrshann Greeting from Sofitel Wanda Harbin. Thank you for your feedback which are really encourage us. I will share your comments to our team. For the winter, invite your friends and families come to Harbin enjoy nice life. Hopefully welcome you in nearly future. Best Regards, General Manager Sofitel Wanda Harbin

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Ideally located in the heart of the city’s business district, Sofitel Wanda Harbin brings the latest trends in hotel design to Harbin and sets a new standard in combining classic French hospitality with Chinese culture. Providing easy access to Taiping airport, the convention centre and Zhongyang Dajie Pedestrian Street, the hotel is your gateway to the region. Featuring 322 rooms of pure indulgence and Club Sofitel executive floors, 3 inspired restaurants, state of the art conference facilities, spa, fitness centre and indoor heated pool, the hotel has everything you need and more. ... more   less 

Additional Information about Sofitel Harbin

Address: No.68 Ganshui Road, Xiangfang District, Hei Long Jiang, Harbin 150090, China
Region: China > Heilongjiang > Harbin
Price Range: ₹ 6,218 - ₹ 8,836 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Harbin 5*
Number of rooms: 322
Reservation Options:
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Also Known As:
Sofitel Wanda Harbin Hotel Harbin
Accor Wanda Harbin
Harbin Sofitel
Hotel Style:
#1 Luxury Hotel in Harbin
#1 Spa Hotel in Harbin
#4 Best Value Hotel in Harbin
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Questions & Answers

Questions? Get answers from Sofitel Harbin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher is better for all round views”
 of 5 bubbles asief2014, 21 Feb 2017 | Read review
“We certainly didn't regret the club room and club access”
 of 5 bubbles MikeH213, 16 Feb 2017 | Read review
“Rooms overlooking the park and Dragon Tower (North side) have the better views.”
 of 5 bubbles mach2point0, 14 Feb 2017 | Read review
“Room at the club floor was too warm, but facilities at the non-club floor were cheap.”
 of 5 bubbles jingyaw2016, 21 Jan 2017 | Read review
“higher floors, non smoking”
 of 5 bubbles lisan279, 4 Jan 2017 | Read review
5 of 5