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Sheraton Sanya Haitang Bay Resort

Traveller (281)
Room & Suite (62)
Traveller (281)
Room & Suite (62)
Pool & Beach (37)
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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Fitness Centre with Gym / Workout Room
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Free Parking
Wheelchair Access
Restaurant
Bar/Lounge
Spa
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Conference Facilities
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Minibar
Good to know
HOTEL STYLE
Mountain View
Family
HOTEL CLASS
Location
Full view
Getting there
Sanya Airport36 km
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Nearby restaurants
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Nearby attractions
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Reviews & more
147Reviews
365Photos
3Q+A
19Room tips
Traveller rating
  • 63
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Time of year
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  • English
Show reviews that mention
A large and more “mass market” hotel (a “standard” Sheraton ie like those US Sheraton hotels, ie basic) with 500 rooms. The building a bit old but the room is new, clean, and comfortable (part of the hotel already remodeled / renovated recently). [The other Sheraton in YL Bay is
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Response from Sheraton H, Public Relations Manager at Sheraton Sanya Haitang Bay Resort
Responded 13 Sep 2018
Dear SPG Guest, Greeting from Sheraton Sanya Haitang Bay Resort. Thank you for choosing and writing down such detailed comment. It was a great pleasure to hear your experiences in the hotel regarding the services. It's a great honor for us to hear your praise of the hotel , we always wanted to provide more satisfactory service to our guests. About you mentioned, we agree with you advice and we will try to improve our service attitude, more smiles or friendliness can make you feel warmer. On the other hand, we will consider put the wine glasses and coffee machine in the SPG member room as you said. As you see, out hotel is still making progress. Thank you once again for your feedback and please feel free to contact us if you would like any assistance in making a booking at Sheraton Sanya Haitang Bay Resort in the future. Best wishes to you and your family. Looking forward to seeing you again soon
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the hotel rooms, pools, private beach and kids activists are very good. We had wonderful time there but front office staff service attitude and the way she talked to us made us feel very uncomfortable...we won't recommend our friends to stay for sure.
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Response from Sheraton H, Public Relations Manager at Sheraton Sanya Haitang Bay Resort
Responded 13 Sep 2018
Dear Guest, Thank you for your support and It was a great pleasure to hear you that you had a wonderful time in our hotel. Your encouragement give us more confidience to work hard in our daily life. But we are deeply sorry to see that you are not satisfied with the attitude of front office staff. Please allow me to apologize to you on behalf of the hotel. We will try to communicate with relevant departments and to improve the attitude of staff in our hotel. We are very sorry and please try to forgive us. Hope you can see our porgress when you check in our hotel next time, we sincerely hope that we will have another opportunity to see again in the future at Sheraton Sanya Haitang Bay Resort. Best wishes to you and your family. Looking forward to seeing you soon.
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I have stayed in Sheraton on May.I am so happy with the service provided by front office staff they talk in English but I think for other staff there is language problem.
The Room on 7th floor near beach side is so amazing with beautiful view.Staff are very kindly,the manager
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Response from SSHTB, Public Relations Manager at Sheraton Sanya Haitang Bay Resort
Responded 7 Jun 2018
Dear Guest, I would like to personally thank you for choosing to stay with us during your trip and hope you had safe travels to your next destination. We trust you had a refreshing stay and we do hope we extended the unique Sheraton service we are renowned for! Thank you for your support and It was a great pleasure to hear you that you enjoyed the accommodation experience in our hotel and may have exceeded your expectations. I wish to thank you for your valued comments and we sincerely hope that we will have another opportunity to see again in the future at Sheraton Sanya Haitang Bay Resort. Looking forward to seeing you soon.
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After this trip i know i will definitely stay here again the next time. The transportation is very convenient, the environment is very clean, the internal facilities are good, mainly the attitude of the waiter is very humble. In particular, the room attendant knowing that my hand
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Response from SSHTB, Public Relations Manager at Sheraton Sanya Haitang Bay Resort
Responded 7 Jun 2018
Dear Guest, Greeting from Sheraton Sanya Haitang Bay Resort. It was a great pleasure to hear your experiences in the hotel regarding the services and how they met and may have exceeded your expectations. It is always wonderful to hear praise such as yours, as it gives real life examples of service encounters. I will ensure that your comments are cascaded to our team appropriately. Thank you once again for your feedback and please feel free to contact us if you would like any assistance in making a booking at Sheraton Sanya Haitang Bay Resort in the future. Looking forward to seeing you again soon
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I had a wonderful time at this hotel. The staff were mostly helpful and although most had trouble with English, the English-speaking staff was always available to help us with whatever we needed. The room was beautiful and the balcony was a wonderful place to relax and unwind. We
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Response from SSHTB, Manager at Sheraton Sanya Haitang Bay Resort
Responded 1 May 2018
Dear Guest, Greetings from the Sheraton Sanya Haitang Bay Resort! I would like to personally thank you for choosing to stay with us during your trip and hope you had safe travels to your next destination. It was a great pleasure to hear your experiences in the hotel during your stay. Our 500 guest rooms are special design for leisure guests and our signature seaside restaurant is a better place for your dining options. I’m very sorry for the inconvenience caused due to the language problem and we will enhance the language training for English. We would also like to apologise for the difficulty that you experienced with the use of pool towels and no service in lobby bar. We have taken note on all the points you have provided us and do rest assured we have reviewed your comments with our department heads to implement measures for improvement concerning our guest satisfaction. Thank you once again for your feedback and please feel free to contact us if you would like any assistance in making a booking at Sheraton Sanya Haitang Bay Resort in the future. Looking forward to seeing you again soon!
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Есть ли трансфер в Санью от отеля?
Does this resort have a private beach?
Nope
1 vote
Здравствуйте...подскажите есть ли трансфер до Саньи и обратно..
"We stayed on the fourth floor with a garden view room. It was nice and I have no complaints."
"Just go to other 5 stars in the area"
"Its a BIG hotel, make sure you in the middle"
"Better to have seaview room."
"first floor with swim up is awesome!"
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PRICE RANGE
US$ 91 - US$ 285 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHainanSanyaHaitang Bay
NUMBER OF ROOMS
500
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