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The Ritz-Carlton Sanya, Yalong Bay

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#3 of 1,326 Hotels in Sanya
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The Ritz-Carlton Sanya, Yalong Bay
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1,586 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton Sanya, Yalong Bay
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Showing 216: English reviews
Reviewed 13 October 2016

From the moment you arrive you get warmly welcomed and treated like a very valuable guest, in just the way most people would wish that every hotel should treat you as a guest. All staff is very very polite and looks after you very well in true Ritz-Carlton style throughout your entire stay. The Ritz-Carlton Sanya Resort is one of...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Marbella_Samara
大连, China
Reviewed 11 October 2016

At the ritz-carlton can feel every attendant's enthusiasm, the service is very sweet and thoughtful. Compared with the five-star hotel before check in, more like the ritz-carlton every attendant.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank 979weiy
Tracy, California
Reviewed 2 October 2016

Stayed here for a business trip. This hotel is yet another huge one on the beach here. Having seen the inside of 3 hotels all next to each other this hotel had the nicer room but all rooms in this hotel do not have sea views. The staff in this hotel were wonderful, they pay attention to what you talk...

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Helpful?
Thank Pugwash1968
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear Valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that our ladies and gentlemen provided you with exceptional service and you really had a very satisfied stay with us. To provide each guest with genuine care and comfort and to make sure each or our guest...

Shanghai
Reviewed 29 September 2016

You will never experience such a great and upscale service in other 5 star hotels in China. All facilities are very new and clean. Beach view bar and restaurant were great. Swimming pool set up was good to. Indeed, the kindness and service mindset of all staffs in this hotel is top world class and exceptional. That was my best...

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Helpful?
Thank Yanlord
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear Yanlord, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that our ladies and gentlemen delivered an exceptional service to you and your family and you really had a very satisfied stay with us. To provide each guest with genuine care and comfort and to make sure each...

New York City, New York
Reviewed 19 September 2016

My family and I are just back from a holiday at the Ritz-Carlton Sanya. The property is top notch with a mix of local and Nepali staff. All are well trained and wonderful people. We had terrific weather during our stay and even though this hotel caters to a mostly high-end Chinese clientele the staff were extremely accepting and did...

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Helpful?
Thank JoeMortNYC
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear Joe, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that our ladies and gentlemen provided you and your family with exceptional service and you really had a very satisfied stay with us. Thank you very much for your recognition for our Ladies & Gentlemen. To provide each...

Wuxi, China
Reviewed 8 September 2016

As it usually is in the summer, domestic flights in China are late. Arrived at the hotel about 12:30am to find a very quiet lobby. Given it's 12:30am, sure understandable. Greeting at the lobby by conceirge staff was friendly, took us to reception desk to get our room. It was a really long walk from the lobby, especially when you...

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1Thank Jerry L
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear Mr. Jerry L, Warmest Greetings from The Ritz-Carlton Sanya, Yalong Bay! Thank you so much for taking time out of your busy schedule to share with us about your recent experience at the Ritz-Carlton Sanya. I sincerely appreciate your candid feedback and clearly see the need for our immediate action in correcting your valid points. I sincerely apologize for...

Reviewed 4 September 2016 via mobile

I was in this hotel from Sunday 28 August to Saturday 3 September 2016 The hotel is great, the staff is perfect and very pleasant. There are several swimming pools and a beach in a dreaming place. But the price of the restaurants are incredible: when we arrived, we went to the restaurant Sand and I took a sea bass...

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Helpful?
Thank npm54
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Warmest Greetings from The Ritz-Carlton Sanya, Yalong Bay! Thank you very much for taking the time to share your valuable feedback regarding your recent stay experience with us. I sincerely appreciate your recognition on my Ladies and Gentlemen and I am glad to know that they provided you with exceptional service. Thank you very much for your...

Reviewed 25 August 2016 via mobile

This is definitely the best in Sanya! I had such a wonderful experience staying here for 3 nights for business conference. Service is fantastic, very friendly and well trained staff. I received a surprise birthday gift in my room from the hotel. The Italy restaurant is beautiful, lovely food, great Chef, and very reasonable (Low) price. I also experienced hotel's...

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Helpful?
Thank Armay G
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that you had a pleasant stay with us. I hope you had a wonderful birthday here. Thank you very much for your recognition on our Ladies and Gentlemen who provided you with exceptional service and created the...

China
Reviewed 22 August 2016

This is a very very amazing hotel, it is super super amazing!! Everything is best, the food, the service, the looking of the hotel. But the only pity is I only stayed for 1 night, since it is too expensive :) Anyway, unforgettable!

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Thank ajoytime
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear valued guest, Thank you very much for taking your valuable time sharing your stay experience with us. Hope you really enjoyed the food and your stay with us. Thank you very much for your compliment for our food, service and our hotel. To provide each guest with genuine care and comfort is also our highest mission. Thank you also...

London, United Kingdom
Reviewed 18 August 2016

We would like to thank the whole Ritz Carlton team for facilitating such a wonderful experience and a pleasant stay, a warm welcome and a great service. In particular we are extremely grateful for the staff at the kids club, especially Krisha, who paid so much care and attention to my daughter during our stay. The variety of activities there...

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Helpful?
Thank tigertiger777
HossVetry, General Manager at The Ritz-Carlton Sanya, Yalong Bay, responded to this review

Dear Olga, Thank you very much for taking your valuable time sharing your stay experience with us. I am glad to know that our ladies and gentlemen provided you and your family with exceptional service and you really had a very satisfied stay with us. Thank you very much for your recognition for Krisha from Kids’ club and Yulia from...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
We offer 450 rooms with ocean, mangrove and lagoon view, including 66 rooms and suites in club level, 33 villas with private plunge pool. Eight dining outlets "will please discerning palates with signature favorites, seasonal offerings and even personalized dishes and beverages. We also feature a 30,000-sq.-ft. spa and fitness center with 24 treatment rooms; operated by world-renowned ESPA.... ... more   less 

Additional Information about The Ritz-Carlton Sanya, Yalong Bay

Address: Yalong Bay National Resort District, Sanya 572000, China (Formerly The Ritz-Carlton Sanya Yalong Bay)
Region: China > Hainan > Sanya > Yalong Bay
Price Range: ₹ 14,145 - ₹ 24,627 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Sanya, Yalong Bay 5*
Number of rooms: 450
Reservation Options:
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Also Known As:
Ritz Carlton Hotel Sanya
Ritz Sanya
Ritz-Carlton Sanya
The Ritz-Carlton Sanya, Yalong Bay Hainan
Hotel Style:
#2 Business Hotel in Sanya
#3 Luxury Hotel in Sanya
#3 Family Hotel in Sanya
#3 Spa Hotel in Sanya
#3 On the Beach Hotel in Sanya
#9 Romantic Hotel in Sanya
#50 Best Value Hotel in Sanya
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton Sanya, Yalong Bay staff and other travellers.
4 questions
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Woodland Hills
over a year ago

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Questions? Get answers from The Ritz-Carlton Sanya, Yalong Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a seaview”
 of 5 bubbles Pugwash1968, 2 Oct 2016 | Read review
“Upgrade to Oceanfront room. We had the fifth floor and it was terrific.”
 of 5 bubbles JoeMortNYC, 18 Sep 2016 | Read review
“Book as close to the lobby as possible, and avoid the 10-15 min walks, or have the conceirge staff point you in the wrong direction...”
 of 5 bubbles JerryL301, 7 Sep 2016 | Read review
“Ocean rooms have a stunning view. First floor lagoon rooms are nice too with a walkout deck and connects to common pool.”
 of 5 bubbles JJC246, 8 Jul 2016 | Read review
“All rooms are the same square footage. However they are all to a high standard. Rooms away from the lagoon pools tend to be quieter.”
 of 5 bubbles pooh60, 15 Jun 2016 | Read review
5 of 5