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Fuhua Road, Futian District Great China International Exchange Square, Shenzhen 518048 China
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Traveller (1084)
Dining (132)
Room & Suite (12)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#15 of 3,274 hotels in Shenzhen
Location
Cleanliness
Service
Value
Travellers' Choice
Located in the heart of Shenzhen central business district, next to the Shenzhen Convention & Exhibition Center and with direct access to the Shenzhen metro system, Sheraton Shenzhen Futian Hotel welcomes both business and leisure travelers from all over the world. The hotel hosts an indoor heated pool and a fitness center, so you can keep your fitness routine when you travel. Rest in one of our 354 rooms with a flat-screen TV enjoying movies or have a bubble bath to relax. Fuel yourself with the buffet breakfast every morning or dine in any of our restaurants featuring Italian dishes, international cuisines. Sit back and relax in the lobby bar with afternoon tea or cocktails.
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Property amenities
Free parking
Wifi
Adult pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Business Centre with Internet Access
Conference facilities
Paid public parking nearby
Parking
Paid wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
ATM on site
Butler service
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Room service
Safe
Coffee / tea maker
Minibar
Cable / satellite TV
Walk-in shower
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
Kitchenware
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Great View
Languages Spoken
English, Chinese
Hotel links
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Location

96Great for walkers
Grade: 96 out of 100
208Restaurantswithin 1 km
22Attractionswithin 1 km
2917Reviews1Q+A81Room tips
Traveller rating
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Popular mentions
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Most Recent
xiaolu j wrote a review 23 Jan
2 contributions
I haven't stayed in this hotel for three years. When I came back again, I felt that there were too many new faces, the hardware facilities had not changed, and the staff service was good. There were no employees like old friends, but I still felt the warmth. Jane the Executive Lounge has good service
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sheraton SZ, Marketing at Sheraton Shenzhen Futian Hotel
Responded 1 week ago
Dear guest, Greetings from Sheraton Shenzhen Futian Hotel! The hotel is located in the CBD area, close to the subway station, convention center and shopping mall. We are much glad to know that you're satisfied with hotel's convenient location and service. We will continue to maintain good quality of service and offer wonderful stay experience to valuable guests like you. Thank you for your nice comments and looking forward to your next visit. Sheraton Shenzhen Futian Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lhjguang wrote a review Feb 2022
2 contributions3 helpful votes
Hotel's Favourite
We stayed at the Sheraton in Shenzhen and were upgraded to a suite with lounge access. Service was impeccable! Each time we entered the lounge we were greeted in a genuinely friendly manner. Jill took very good care of us. She remembered our names and our preferences. Always service with a big smile!
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Date of stay: February 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sheraton SZ, Marketing at Sheraton Shenzhen Futian Hotel
Responded 26 Feb 2022
Dear guest, warmest greeting from Sheraton Shenzhen Futian Hotel! Thank you very much for your valuable time on sharing your pleasant stay in our hotel. It really motivate us to keep improving and doing better. It will be a great pleasure to pass your complimentary service comments to our team members. We trust our hotel will be your next stay’s choice again and looking forward to your coming back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ma e wrote a review 20 Jan
2 contributions
Location advantage, just outside the subway station. The grand ballroom of the hotel is very large, the service staff is warm and thoughtful, and the room is very clean and tidy. The room card design, pencil case, tissue box and disposable sanitary products have a sense of design. The lounge has a variety of dinners, almost everything you can think of, that cater to a northern stomach. Maybe we went there late. There were not many hot dishes and many guests. The service in the lounge was quite good
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sheraton SZ, Marketing at Sheraton Shenzhen Futian Hotel
Responded 1 week ago
Dear guest, Greetings from Sheraton Shenzhen Futian Hotel! The hotel is located in the CBD area, close to the subway station, convention center and shopping mall. We are much glad to know that you're satisfied with hotel's convenient location and service. We will continue to maintain good quality of service and offer wonderful stay experience to valuable guests like you. Thank you for your nice comments and looking forward to your next visit. Sheraton Shenzhen Futian Hotel
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
xiaofang w wrote a review 9 Jan
1 contribution
Fanny, the receptionist in the lounge, had a very good service attitude. She was very friendly and cheerful. When she saw us, she would take the initiative to greet us. And the cocktails made by Fanny are also very delicious and beautiful, better than those made in the bar outside! Next time I come back to stay at Sheraton Hotel, I will come back to find Fanny to make a drink!
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sheraton SZ, Marketing at Sheraton Shenzhen Futian Hotel
Responded 2 weeks ago
Dear guest, Warmest greeting from Sheraton Shenzhen Futian Hotel! We are much glad to know that you're satisfied with your stay, the club environment, food and Fanny's service. We will continue to maintain good quality of service and offer wonderful stay experience to valuable guests like you. Thank you for your nice comments and looking forward to your next visit. Sheraton Shenzhen Futian Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
may j wrote a review 1 Jan
1 contribution
The hotel environment is excellent and transportation is very convenient! For this trip, I chose Sheraton Greater China Hotel, which is an old hotel, but the service is not lost at all. Jane from the Executive Lounge was very warm and friendly to communicate with them. All the demands were well met. In general, the experience was very good
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sheraton SZ, Marketing at Sheraton Shenzhen Futian Hotel
Responded 4 weeks ago
Dear guest, Greetings from Sheraton Shenzhen Futian Hotel! The hotel is located in the CBD area, close to the subway station, convention center and shopping mall. We are much glad to know that you're satisfied with hotel's convenient location and service. We are honored to receive your nomination of our colleague Jane and thank her for the warm service. We will continue to maintain good quality of service and offer wonderful stay experience to valuable guests like you. Thank you for your nice comments and looking forward to your next visit. Sheraton Shenzhen Futian Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1136027112 wrote a review Dec 2022
Shenzhen, China2 contributions
Since not many customers were affected by the epidemic, they enjoyed the quality service. The environment is as beautiful as ever, with blue sky and white clouds, and you can see the sunset in the evening. It's wonderful! Club executive courtesy includes afternoon tea, cocktail hour is also very rich, very like. What is especially worth mentioning is the butler service. jane is always on line, like!
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sheraton SZ, Marketing at Sheraton Shenzhen Futian Hotel
Responded 4 weeks ago
Dear guest, Warmest greeting from Sheraton Shenzhen Futian Hotel! We are much glad to know that you're satisfied with your stay, the club environment, food and Jane's service. We will continue to maintain good quality of service and offer wonderful stay experience to valuable guests like you. Thank you for your nice comments and looking forward to your next visit. Sheraton Shenzhen Futian Hotel
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maggie m wrote a review Nov 2022
1 contribution
When visiting Shenzhen, check in for afternoon tea at the Executive Lounge on the 24th floor. The shape of afternoon tea is very beautiful and suitable for photos. The dessert is a little too sweet but acceptable. Not to mention the view, it's a beautiful view especially the one facing the CBD as the sun goes down. It's well worth it
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sheraton SZ, Marketing at Sheraton Shenzhen Futian Hotel
Responded 30 Nov 2022
Dear guest, Warmest greeting from Sheraton Shenzhen Futian Hotel! We are much glad to know that you're satisfied with your stay. We will continue to maintain good quality of service and offer wonderful stay experience to valuable guests like you. Thank you for your nice comments and looking forward to your next visit. Sheraton Shenzhen Futian Hotel
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hai Yan G wrote a review Nov 2022
1 contribution
When Happy Hour came to the lounge, I sat beside the balcony window with my boyfriend to watch the night view and have dinner. The atmosphere was great, very quiet, and the night view was also very good. After dinner, we tasted red wine together. The waiter Abby was very good and always provided warm and considerate service.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sheraton SZ, Marketing at Sheraton Shenzhen Futian Hotel
Responded 4 Nov 2022
Dear guest, Warmest greeting from Sheraton Shenzhen Futian Hotel! We are much glad to know that you're satisfied with your stay. We will continue to maintain good quality of service and offer wonderful stay experience to valuable guests like you. Thank you for your nice comments and looking forward to your next visit. Hotel management team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
liuchenfei l wrote a review Oct 2022
1 contribution
This is your first visit to Sheraton Greater China Shenzhen. The hotel is located in a good location with convenient transportation, complete facilities, clean rooms and a very comfortable stay. Executive Lounge Manager Jane Ma is proactive and enthusiastic.
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sheraton SZ, Marketing at Sheraton Shenzhen Futian Hotel
Responded 13 Oct 2022
Dear guest, Warmest greeting from Sheraton Shenzhen Futian Hotel! We are much glad to know that you're satisfied with your stay. We will continue to maintain good quality of service and offer wonderful stay experience to valuable guests like you. Thank you for your nice comments and looking forward to your next visit. Hotel management team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
zhao x wrote a review Oct 2022
1 contribution
Club lounge overall OK, good service, Tina's care and details are comfortable, every time she talks to me is careful, but the service skills are really in place, also very intimate, worthy of praise, mainly the lounge food is good [强]
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Date of stay: October 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sheraton SZ, Marketing at Sheraton Shenzhen Futian Hotel
Responded 12 Oct 2022
Dear guest, Warmest greeting from Sheraton Shenzhen Futian Hotel! We are much glad to know that you're satisfied with your stay. We will continue to maintain good quality of service and offer wonderful stay experience to valuable guests like you. Thank you for your nice comments and looking forward to your next visit. Hotel management team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$117 - $158 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
福田喜来登酒店, 深圳喜来登大酒店, sheraton shenzhen, shenzhen sheraton
LOCATION
ChinaGuangdongShenzhenCivic Center
NUMBER OF ROOMS
354
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SHERATON SHENZHEN FUTIAN HOTEL - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Sheraton Shenzhen Futian Hotel
Which popular attractions are close to Sheraton Shenzhen Futian Hotel?
Nearby attractions include COCO Park (0.8 km), Shenzhen Museum (0.9 km), and Shenzhen Convention and Exhibition Centre (0.6 km).
What are some of the property amenities at Sheraton Shenzhen Futian Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Shenzhen Futian Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Shenzhen Futian Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Shenzhen Futian Hotel?
Yes, free parking and paid public parking nearby are available to guests.
What are some restaurants close to Sheraton Shenzhen Futian Hotel?
Conveniently located restaurants include Flavorz (all-day dining restaurant), Paletto Italian Restaurant, and Bus Grill Turkish Steakhouse.
Are there opportunities to exercise at Sheraton Shenzhen Futian Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Sheraton Shenzhen Futian Hotel located near the city centre?
Yes, it is 0.8 km away from the centre of Shenzhen.
Are any cleaning services offered at Sheraton Shenzhen Futian Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Shenzhen Futian Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Shenzhen Futian Hotel?
The staff speaks multiple languages, including English and Chinese.