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Sheraton Shenzhen Futian Hotel

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Traveller (405)
Room & Suite (122)
Dining (24)
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Overview
  • Excellent50%
  • Very good41%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“havana bar”(7 reviews)
“the club lounge”(22 reviews)
“platinum member”(12 reviews)
Name/address in local language
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,089)
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Traveller rating
192
122
47
10
10
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192
122
47
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Show reviews that mention
All reviewshavana barthe club loungeplatinum memberbusiness tripthird partywest wingcoco parknice serviceexecutive suitelocation is excellentperfect hotelcomfortable roomconcierge teamlok ma chauconvenient locationhotel staffenjoyed my stay
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1 - 5 of 381 reviews
Reviewed 2 weeks ago

Location is good, the hotel is near exit A1/A2 of the Convention & Exhibition Centre MTR station. Just 2 stations from Futian station. And the staff Ken was extremely helpful because this time I came with two large pieces of luggage and arrived late in...More

Thank Phoebemy
Response from William C, 总经理 at Sheraton Shenzhen Futian HotelResponded 2 weeks ago

Dear Phoebemy, Warm greetings from Sheraton Shenzhen Futian Hotel! Thank you for taking time to share with us your comments. We are glad to receive your recognition towards hotel's convenient location. Regarding the unpleasant experience during your stay, I'm sorry we didn’t meet your expectations....More

Reviewed 4 weeks ago via mobile

As a Platinum member, upon arrival, I stood in the roped line area for gold/platinum check in. Only one front desk clerk was behind the counter helping a guest. No one else was in line. But as soon as the other guest walked away, and...More

Thank Stephen O
Response from William C, 总经理 at Sheraton Shenzhen Futian HotelResponded 4 weeks ago

Dear Stephen O, Thank you for staying with us and leaving us comments on TripAdvisor. Regarding this unpleasant experience during your check-in and stay in the guest room, I'm sorry we didn‘t meet your expectations. Relevant departments of the hotel are getting down to these...More

Reviewed 19 April 2018 via mobile

This hotel starts to look old, average service quality. Good breakfast and have an enough menu option. Sleep quality is good enough, but the room ambience starts to get old. Near from HK border. Good dinner experienceMore

Thank Yulianto81
Response from William C, General Manager at Sheraton Shenzhen Futian HotelResponded 3 weeks ago

Dear Yulianto81, Greetings from Sheraton Shenzhen Futian Hotel! Thank you for staying with us and taking time to share nice comments on TripAdvisor. We are pleased to learn that our breakfast and dinner have met your expectation, and we hope that the great location of...More

Reviewed 3 April 2018

Chose this hotel due to its location, as it is walkable distance to many of the malls in Futian. The price is also great for the quality of stay and excellent customer service. The hotel conveniently has a metro station right outside although you can...More

Thank felicia t
Response from William C, General Manager at Sheraton Shenzhen Futian HotelResponded 3 weeks ago

Dear felicia t, Greetings from Sheraton Shenzhen Futian Hotel! Thank you for staying with us and taking time to share nice comments on TripAdvisor. Also thanks for your kind recognition towards our guest room and great location. The fitness center is under renovation, but we...More

Reviewed 21 February 2018

Very great service, comfort room space and friendly staff. I take it as my first choice in Shenzhen. I can travel in the city, or I need go to Hong Kong or Futian Railway station is quite convenience.More

Thank Leo C
Response from William C, 总经理 at Sheraton Shenzhen Futian HotelResponded 8 March 2018

Dear Leo C, Greetings from Sheraton Shenzhen Futian Hotel! Thank you for staying with us and taking time to share comments on TripAdvisor. Your highly recognition towards our service, room and location will be a great encouragement for us and motivate us to offer better...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Indoor pool
Outdoor pool
Details
Price range
US$ 140 - US$ 311 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Spa Hotel in Shenzhen
#14 Business Hotel in Shenzhen
#15 Luxury Hotel in Shenzhen
#217 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$ 140 - US$ 311 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Spa Hotel in Shenzhen
#14 Business Hotel in Shenzhen
#15 Luxury Hotel in Shenzhen
#217 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (405)
Room & Suite (122)
Dining (24)
Pool & Beach (15)
Business Centre & Event Rooms (12)
Family and Play Areas (1)
Questions & Answers
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Room Tips
"not this one"
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"Choose the room facing Ping An Financial Center, the tallest in Shenzhen."
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"the higher up the quieter and avoid the poolside views - unfortunately the whirr of the fans can be a tad..."
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"Chose higher floor might help"
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