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InterContinental Shenzhen

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#3 of 2,712 Hotels in Shenzhen
Certificate of Excellence
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InterContinental Shenzhen
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1,163 Reviews from our TripAdvisor Community

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Showing 360: English reviews
Reviewed 2 weeks ago via mobile

I have eaten buffet at this hotel when I used to live here. This time I came with my family to stay for three nights. It is a wonderful hotel! The staff is very friendly and kind. The rooms are huge and also high ceilings. We stayed on the sixth floor and there is free parking for guests. It is...

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Helpful?
Thank Bang X
PDouglasH, General Manager at InterContinental Shenzhen, responded to this review

Dear Guest, Happy New Year. Thank you for staying at InterContinental Shenzhen. We appreciate your feedback. We are very pleased to know that you had an enjoyable stay with us. My team and I look very much forward to welcoming you back in the near future. Wishing you a wonderful 2017. With best regards, Paul Hugentobler General Manager

Seattle, Washington, United States
Reviewed 3 weeks ago

I stayed here twice this year and both times my rooms smelled musty. The smell that seems like the room hasn't been aired in a long time. The people in my team had the same issue with varying intensities of the smell. The hotel is a popular location because it sits on the subway and is easy for movement around...

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Helpful?
Thank S0by
PDouglasH, General Manager at InterContinental Shenzhen, responded to this review

Dear Guest, Happy New Year. Thank you for your feedback. We are pleased that overall you enjoyed your stay at InterContinental Shenzhen. We are, of course, very concerned about the musty smell that you encountered while staying in the guest room. We have taken note and will enhance training to all our Housekeeping employees on the importance of the freshness...

Hong Kong, China
Reviewed 3 weeks ago

Very good and interesting hotel that good for both business and leisure traveller. I have stayed in this hotel tens time for business trip and some leisure family trip. Most of them have good experience, although I got some exception incident that I am pissed off seriously and complaint serious. In short, I believe the hotel got a great management...

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Helpful?
Thank AngusHHK
Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear LifeSnap, thank you for taking the time to convey your comments regarding your recent experience with the InterContinental Shenzhen and thank you for your consistent support for us. It is our goal to consistently provide superior service to our distinguished guests and your comments are vital to us. Please rest assured that we will make our staff aware of...

Reviewed 4 weeks ago via mobile

Stayed here multiple times... it may be the best in Shenzhen for the vacation style pool and amenities. Spring a little extra for the Club Room access, Sunny and Austin provided the best service I have seen in this level of accommodation.

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Helpful?
Thank Jeff P
Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear Jeff P, Thank you very much for staying at InterContinental Shenzhen and for your nice review on TripAdvisor. Thank you for your comments. I was delighted to receive it and glad to know that you enjoy to stay with us. Please rest assured that I have conveyed my deep appreciation with Sunny and Austin for their outstanding service. We...

Reviewed 7 December 2016 via mobile

5 stars are truly deserved. Rooms are big enough to feel very comfortable. Bathroom with very modern and stylish. The hotel itself has unified, spanish style and at the same time one may find clear signs that we are in China - very good and tasty Chinese restaurant! Breakfasts are very tasty and offer wodę variety of food - Chinese,...

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Helpful?
Thank Sebastian K
Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear Sebastian K, thank you for your support for InterContinental Shenzhen. It is my great pleasure and honour knowing an esteemed guest like you enjoyed staying with us especially our rooms, facility and food. Thank you for recommending our hotel. We will definitely keep up the good work and improve our products as well as service continuously in order to...

Hong Kong, China
Reviewed 7 December 2016

I was sitting in the lobby lounge area this afternoon, whilst meeting with my business partner. There happened to be live entertainment, much to my delight. The young duo created a superb ambiance and added the extra touch of class to the beautiful Intercontinental lobby. They gladly obliged to my jazz requests. Keep up the good work! I love this...

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Helpful?
Thank aw4562016
Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear aw4562016, thank you for your comments. I was delighted to receive it and glad to know that you enjoy to stay with us. I have shared your comments with our team and we will definitely keep up the good work and improve our products as well as service continuously in order to make sure our distinguished guests like you...

Sydney, Australia
Reviewed 28 November 2016 via mobile

My Wife and I stayed at this Hotel for the weekend. Overall we had a great time. The staff and the amenities at the Hotel were excellent. Could not fault a thing. Club Lounge was well stocked and had a lovely ambience. There was a wide choice of Restaurants on site and the ones we tried were also very good....

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Thank Andrew_and_Mary
Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear Guest, thank you for your comments. I was delighted to receive it and glad to know that you enjoy to stay with us. We will definitely keep up the good work and improve our products as well as service continuously in order to make sure our distinguished guests like you will have a pleasant experience when staying at our...

Reviewed 21 November 2016 via mobile

This intercon has a rather (unintended) comedic Spanish theme. The poor staff have to walk around in these ridiculous Spanish outfits and it just doesn't look or feel right and I pity the poor sods who have to wear these,you can see their awkwardness! The hotel is getting old and in need of a renovation, its on a road that...

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Helpful?
Thank kli9
Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear kli9, thank you for taking the time to convey your comments regarding your recent experience with the InterContinental Shenzhen. Our hotel opened in 2006 with the Spanish theme hence everywhere you look, there are a Spanish features. As you know our hotel is business and leisure style, many guests come for business and vacation, we are sorry to hear...

San Francisco, California
Reviewed 16 November 2016

Modern hotel with large rooms, good service, large well maintained 24 x 7 gym delivered a good stay. The anachronistic Spanish theme (red everywhere will statues of bulls and the staff dressed up as toreadors, matadors, picadors, etc..) makes you smile as it is unclear what the theme adds to the hotel, but on the other hand it doesn't detract.

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Helpful?
Thank mojo2018babushka
Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear mojo2018babushka, thank you for your support for InterContinental Shenzhen. It is my great pleasure and honour knowing an esteemed guest like you enjoyed staying with us especially our rooms. Our hotel opened in 2006 with the Spanish theme hence everywhere you look, there are a Spanish features. As you know our hotel is business and leisure style, many guests...

Singapore, Singapore
Reviewed 16 November 2016 via mobile

The first thing which strikes you at the Shenzhen intercontinental is the odd attempt at a theme throughout. Manifesting itself first as red and black cowboy hats on all employees, red tights, renditions of bovines throughout the halls, and faux Venetian red chandeliers, I guessing the aim is for a Texan bullfighter in Venice. - (In the hotel garden there...

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Helpful?
Thank Trutteruth
Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear Trutteruth, thank you for taking the time to convey your comments regarding your recent experience with the InterContinental Shenzhen. Regarding the ceiling and carpet issues that you mentioned, we are sorry to hear that it brings down your experience in our hotel. For your information, as the hotel comes to the 10th Year, we are doing the rennovation project...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
When InterContinental Shenzhen opened on the Shenzhen Bay Hotel site, it not only preserved the legend s original façade, it honoured its innovative spirit by becoming China s first luxury hotel to adopt a mesmerizing Spanish theme. The Shennan Road address is minutes from Overseas Chinese Town, Meridian View Centre and the Futian business district. ... more   less 

Additional Information about InterContinental Shenzhen

Address: No.9009 Shennan Avenue, Nanshan District, Shenzhen 518053, China
Region: China > Guangdong > Shenzhen > Shenzhen High-tec Industrial Park
Price Range: ₹ 11,987 - ₹ 24,371 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Shenzhen 5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Intercontinental Shenzhen Hotel Shenzhen
Hotel Style:
#2 Spa Hotel in Shenzhen
#3 Luxury Hotel in Shenzhen
#5 Business Hotel in Shenzhen
#46 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Shenzhen staff and other travellers.
9 questions
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Questions? Get answers from InterContinental Shenzhen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“obviously, face to the pool is much better in view and quieter.”
 of 5 bubbles AngusHHK, 24 Dec 2016 | Read review
“Stay away from noisy city, but convinient to Science Park and port to HK.”
 of 5 bubbles wang0055, 8 Oct 2016 | Read review
“Club Deluxe Pool View on Higher Floors”
 of 5 bubbles KPHO1511, 30 Sep 2016 | Read review
“Ask for high floor and poolside view. Always try asking if you get access to Executive lounge - worth a try!”
 of 5 bubbles NessyClare, 27 Sep 2016 | Read review
“Away from the Galleria Bar (boat nightclub)”
 of 5 bubbles 5shelleyb, 17 Sep 2016 | Read review
5 of 5
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