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InterContinental Shenzhen

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#4 of 2,744 Hotels in Shenzhen
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InterContinental Shenzhen
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1,206 Reviews from our TripAdvisor Community

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Showing 386: English reviews
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shenzhen
Reviewed 4 days ago NEW

Fun property replete with two pirate ships, one by the pool and one is a bar and restaurant. The Spanish/Picasso themes make for a strange partnership for the ships but the hotel pulls it off. Very nice gym, excellent pool choices, nice dining (our faves are outside in either the lower garden by the buffet or next to the ship/bar)...

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Helpful?
Thank tinashenzhen
Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear tinashenzhen, thank you for your support for InterContinental Shenzhen for the past years. It is my great pleasure and honour knowing an esteemed guest like you enjoyed staying with us. We are extremely grateful for your comments. We will definitely keep up the good work and improve our products as well as service continuously in order to make sure...

Singapore, Singapore
Reviewed 1 week ago

If to be welcomed by Chinese bellboys dressed as matadors wasn't unsettling enough in this property, the first "luxury Spanish-themed hotel in China", the quality of the food would have served to confirm the impression of a galleon lost at sea. Overall, nice if clueless staff (without a grasp of English) but some very poor catering throughout (breakfast to in-room...

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Helpful?
Thank apactraveller
Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear Guest, Thank you for taking the time to convey your comments regarding your recent experience at the InterContinental Shenzhen. We are sorry that your experience with our food, in the bathroom, at checkout and our staff's behavior was below your expectation. Please accept our most sincere and humble apologies. Upon receiving your review, I informed our division head immediately...

Roeselare, Belgium
Reviewed 1 week ago via mobile

This hotel has a very high standard. It starts with a perfect reception: very professional! The rooms are nice and very clean. A marvellous swimmingpool and fitnesscenter... The thai restaurant was great! I recommend this hotel for a perfect relaxing place after a workday!

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Helpful?
Thank BrunoVercruysse
Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear BrunoVercruysse, Thank you for taking the time to convey your comments regarding your recent experience with the InterContinental Shenzhen. It is my absolute pleasure and honour that you enjoyed staying with us especially our room, restaurant, facility and Reception service. We will definitely keep up the good work and improve our products as well as service continuously. We look...

Brisbane, Australia
Reviewed 1 week ago

The Intercontinental Shenzhen is a wonderful hotel located in the heart of the OCT district in Shenzhen. Seriously this hotel has some of the largest executive rooms I have seen in any hotel anywhere in the world. The bathrooms are simply massive with a very large circular bath and a separate large shower with rain showerhead. The dining is also...

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Helpful?
Thank Darren_C_Thomas
Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear Darren_C_Thomas, Thank you for sharing with us your staying experience with the InterContinental Shenzhen and your compliments regarding our location, facilities, restaurants and rooms. To hear your generous comment and satisfaction makes us particularly pleased. Please rest assured your comments will be shared with our entire team, as reinforcement to continue their efforts and improve our service. We look...

Miami, Florida
Reviewed 1 week ago via mobile

Let's start saying the property is fabulous for business purposes, the hotel is huge and the conference rooms are amazing. The rooms are big and comfortable, bed and pillows comfortable and shower and bathroom can't be better.... Staff is kind but not good trained, they don't know even basic English to interact with guests but you are in China so...

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Helpful?
Thank Javierchik08
Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear Guest, Thank you for your support for InterContinental Shenzhen. It is my great pleasure and honour knowing you enjoyed staying with us especially our conference room and guest room facilities. In the mean time, your commendation has been passed on to our associates and we will look into enhance English Training for the staff and improve the food service,...

Bangkok, Bangkok, Thailand
Reviewed 1 week ago via mobile

A 6 night stay for a global conference. Excellent rooms, great gym and impressive conference facilities. The Spanish theme to the hotel was an unexpected delight. And the massive galleon overlooking the hotel was a sight to behold when arriving at the property. Special mention to the staff. From the room attendants to the reception staff all were welcoming and...

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Helpful?
Thank Gordon M
Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear Gordon M, thank you for your comments. I was delighted to receive it and glad to know that you enjoy to stay with us. Thank you for your recognition to our staff, we will definitely keep up the good work and improve our products as well as service continuously in order to make sure our distinguished guests like you...

Reviewed 2 weeks ago via mobile

Nice rooms, good facilities and comfortable hotel However, the staff doesn't speak very good English (friendly though) and the food isn't great. Good stay overall in very good and spacious rooms. The executive rooms and executive lounge on the 7th floor are really good.

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Helpful?
Thank Alexandre D
Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear Alexandre D, Thank you for sharing with us your recent experience with the InterContinental Shenzhen. It is my great pleasure and honour knowing you enjoyed staying with us especially our guest room and facility. We have also shared the comments to concern departments for food and English improved. Thank you again for your comments, we look forward to welcoming...

Hong Kong, China
Reviewed 2 weeks ago

I was a guest staying at the hotel during the conference for Ipsos. I personally enjoyed relaxing in the afternoons at the 1982 lobby lounge area. The staff is friendly and efficient. There was a young man by the name of Manson, whom I was thoroughly impressed with, he has a bright smile, speaks fluent English and was always ready...

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Helpful?
Thank anonymousmr544
Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear anonymousmr544, Thank you for your comments. I was delighted to receive it. It's our honor to have Ipsos Conference held in our hotel, I hope it's smooth and success. Very glad to know that you enjoy to stay with us especially the Lounge 1982 and our staff. Please rest assured that I have conveyed my deep appreciation with Manson...

Westmount, Canada
Reviewed 2 weeks ago

This is a relatively large hotel, well situated on Line 1, and backing onto much green space. The services are all represented, including spa, large fitness centre, pools, several restaurants, business centre, and so on. The rooms (+bathroom) are large, fresh (newly done), modern, quiet, and very comfortable. Staff is good as well. The even-numbered rooms (in the East wing)...

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Helpful?
Thank John H
Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear John H, thank you for taking the time to convey your comments regarding your recent experience with the InterContinental Shenzhen. It is my absolute pleasure and honour that you enjoyed staying with us especially our service, facility and staff. We look forward to welcoming you back to the InterContinental Shenzhen. With best regards, Paul Hugentobler Regional General Manager InterContinental...

Glion, Switzerland
Reviewed 2 weeks ago

Stayed here for a business conference. Staff is firendly and helpful, really trying but much gets lost in translation. Room are spacious and well equiped. Bathroom is nice with a large 2two persons bath. Concierge services should better their general language skills - again, they do try. Feel sorry for the staff that needs to run around in Spanish traditional...

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Helpful?
Thank CeesF
Paul H, General Manager at InterContinental Shenzhen, responded to this review

Dear CeesF, thank you for sharing with us your recent experience with the InterContinental Shenzhen. It is my great pleasure knowing you enjoyed staying with us especially our friendly staff, room and laundry service. Regarding the language skills you mentioned, we are sorry that it did not meet your expectation, Concierge and Training department will pay high attention to improve...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
When InterContinental Shenzhen opened on the Shenzhen Bay Hotel site, it not only preserved the legend s original façade, it honoured its innovative spirit by becoming China s first luxury hotel to adopt a mesmerizing Spanish theme. The Shennan Road address is minutes from Overseas Chinese Town, Meridian View Centre and the Futian business district. ... more   less 

Additional Information about InterContinental Shenzhen

Address: No.9009 Shennan Avenue, Nanshan District, Shenzhen 518053, China
Region: China > Guangdong > Shenzhen > Shenzhen High-tec Industrial Park
Price Range: ₹ 10,461 - ₹ 22,807 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Shenzhen 5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Intercontinental Shenzhen Hotel Shenzhen
Hotel Style:
#3 Spa Hotel in Shenzhen
#4 Luxury Hotel in Shenzhen
#5 Business Hotel in Shenzhen
#45 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Shenzhen staff and other travellers.
9 questions
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Questions? Get answers from InterContinental Shenzhen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room overlooking the pool it is a better view than one looking across the high rise of the OCT”
 of 5 bubbles Darren_C_Thomas, 13 Mar 2017 | Read review
“Back-facing rooms (East Wing, even-number rooms)”
 of 5 bubbles JohnH214, 5 Mar 2017 | Read review
“Be patient and speak slowly”
 of 5 bubbles CeesF, 5 Mar 2017 | Read review
“Pool view is worth to pay for”
 of 5 bubbles PSLMunich, 13 Feb 2017 | Read review
“obviously, face to the pool is much better in view and quieter.”
 of 5 bubbles AngusHHK, 24 Dec 2016 | Read review
5 of 5