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Grand Mercure Shenzhen Oriental Ginza

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706 Reviews from our TripAdvisor Community

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Showing 372: English reviews
Portland, Oregon
Reviewed yesterday NEW

This is a nice business hotel in a good location. But the staff did not speak very good English. Their buffet breakfast was a good value and other restaurants served good food. R My room was clean and quiet.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank martini485
Java, Indonesia
Reviewed 1 week ago

my family and my friend's happy stay in hotel grand mercure shenzen oriental ginza because room 2 bed king is big , clean and staff front desk helpfull , all staff good :) thanks. hotel near mrt. in behind hotel have restorant and local food tumb :)

Review collected in partnership with Accorhotels.com
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Helpful?
Thank losusilo13
Reviewed 1 week ago via mobile

If you consider the differences between cultures, it's very nice to stay in a place that is familiar to your manners. It's very clean and cozy. The location is good and the neighborhood is ok. Good shower!!

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Helpful?
Thank Marco P
Fleurus, Belgium
Reviewed 1 week ago via mobile

The hotel is located near the subway. Very useful. Rooms are very clean. Indoor pool is warm and nice. Staff is perfect and listening to you. They speak very well english. Breakfast is till 10am so dont go just before , you may have nothing. A lot of people everywhere. But not causing any problem. To avoid queue, make hotel...

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Helpful?
Thank 681gunthers
Pune, India
Reviewed 1 week ago

Stayed for 10 days for business trip. Check in was very smooth and hotel staff was very helpful. Breakfast was excellent, they have many varieties to try. Best choice for business trip. Room was spacious and better.

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Helpful?
Thank Srinivasan R
Hong Kong, China
Reviewed 2 weeks ago via mobile

I had been upgraded to suite at top floor and it is spacious. But the staff from different function are giving me a wrong signal about what I was entitled. The staff during check in delivered a paper telling me that there are quite a lot of additional service I can get when being upgraded to suite. e.g. breakfast in...

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Helpful?
Thank bremen1018
Hong Kong, China
Reviewed 12 December 2016

I stay in this hotel property in late November for 4 nights because of a company business. [1] Check-in/check-out Check-in is quick and without fault. Check-out at the early morning (around 7am) is slow, however. [2] Room My room at 18/F is facing residential buildings. It is a non-smoking room. Note that there are smoking rooms available at selected smoking...

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Helpful?
Thank Edward-A A
GrandMercureGM, Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear Value Tripadvisor guest, Thanks for choosing stay in Grand Mercure shenzhen hotel, It is always a pleasure to receive positive feedback. Also we will take action about the check efficiency and the WIFI. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we...

PRC
Reviewed 5 December 2016

Check in was smooth though there were many people. It was fast and the gentlemen at the members' counter was extremely helpful and efficient. The room was well decorated and large but water came out from the tub was brown in color. Swimming pool looks good and well maintained. Buffet provided was not with much variety but filled quite quickly....

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Helpful?
Thank MKC_PRC
GrandMercureGM, Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you very much for taking the time to post your kind review on your stay in our Grand Mercure Shenzhen Oriental Ginza! It is really making my day to read that you enjoyed your days with us, please be assured that your feedback will gladly be shared with the Team! We look forward to welcome you...

Reviewed 5 December 2016 via mobile

If words alone are expected to express one's true feelings about a subject like hotel stays in a gathering like TripAdvisor, I would say words would be the most inadequate. That's because words can never fully convey that that has taken refuge in the inner recesses of the heart. When all the chips are down, good and not-so-good, words don't...

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Helpful?
Thank Henry L
GrandMercureGM, Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear Value TripAdvisor member, Thanks for choosing stay in Grand Mercure shenzhen hotel and sharing your experience with us. I do apologize for your experience were not achieve your expectation, i have already shared your comments and opinion to our FO and F&B department, we will do the investigation and take action, hope you will have a refreshing in your...

Sydney, Australia
Reviewed 29 November 2016 via mobile

I'm staying on the 9th "no-smoking" level. But it stinks of smoke, people walking around smoking, can smell smoke from my room. Disgusting actually. I wouldn't recommend this hotel to a friend or family member.

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Helpful?
Thank AussieGlobalTourist
GrandMercureGM, Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear Value Tripadvisor guest, Thanks for choosing stay in Grand Mercure shenzhen hotel and sharing your experience with us. I do apologize for you experience was not accieve your expectation, and we have already did investigation and take action, i hope there will be a big improvement for your next visit. Again, thanks for your choose and sharing. Best Regards!...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Free Parking
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Grand Mercure Oriental Ginza is located in the Futian business district, next to Zhuzlin metro station and only 20 minutes from the airport. The hotel features 481 rooms with a choice of bay or mountain views, 3 restaurants, 4 bars, a nightclub, fitnesscentre, sauna and indoor heated swimming pool. The port of Huanggang and the Shenzhen Convention and Exhibition Centre are only 15 minutes away. Conference and meeting facilites are also available for up to 350 delegates. ... more   less 

Additional Information about Grand Mercure Shenzhen Oriental Ginza

Address: Shennan Blvd, Futian District, Shenzhen 518040, China
Region: China > Guangdong > Shenzhen > Zhuzilin
Price Range: ₹ 4,985 - ₹ 6,687 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mercure Shenzhen Oriental Ginza 4*
Number of rooms: 481
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Travelocity, Hotels.com and Ctrip TA so you can book your Grand Mercure Shenzhen Oriental Ginza reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Mercure Oriental Ginza Shenzhen Hotel Shenzhen
Grand Accor Oriental Ginza Shenzhen
Hotel Style:
#2 On the Beach Hotel in Shenzhen
#14 Best Value Hotel in Shenzhen
#19 Spa Hotel in Shenzhen
#28 Luxury Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Shenzhen Oriental Ginza staff and other travellers.
2 questions
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San Juan, Saint George, Trinidad and Tobago
9 months ago

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Questions? Get answers from Grand Mercure Shenzhen Oriental Ginza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High raised floor will be better”
 of 5 bubbles Srinivasan15, 3 Jan 2017 | Read review
“Corner suites are very spacious and have cooking facilitates”
 of 5 bubbles MKC_PRC, 4 Dec 2016 | Read review
“Ask for a higher level as the main road is not far away.”
 of 5 bubbles BedrockB, 28 Sep 2016 | Read review
“We had rooms on the 21st floor. Very quiet.”
 of 5 bubbles gridgranny, 26 Sep 2016 | Read review
“book the executive level if possible”
 of 5 bubbles travelinjack3, 12 Sep 2016 | Read review
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