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Grand Mercure Shenzhen Oriental Ginza

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733 Reviews from our TripAdvisor Community

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Showing 390: English reviews
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Trondheim
Reviewed 3 days ago NEW

Review collected in partnership with Accorhotels.com
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Helpful?
Thank JimJumBKK
Reviewed 3 days ago NEWvia mobile

Stayed at this hotel for 2 nights. It is furnished old style but big rooms, great gym area and close to train station. Only 20 min drive to Shenzhen Bay Border. Stayed in an Executive club which had lounge for drinks and canapés between 6-8pm. Could also use the meeting room for free. Breakfast was included but just ok. Not...

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Helpful?
Thank Damian A
Medford, Oregon
Reviewed 5 days ago NEW

Needed overnight stay from China domestic flight to Shenzhen for business the next day. Easy ride on Shenzhen subway get off at Zhuzi Lin ( Bamboo Forest) Station- just get out of station and walk across the street. If you have a big or bulky luggage- we had wheeled luggage, but hard to find smooth transition from station to the...

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Thank Stephen L S
Reviewed 1 week ago via mobile

The bed mattress in hotels usually have 2 layers, but here it is just one. Apart from having only 1, it is a bit hard (as if only the bottom layer is present and they forgot to add the top one.. am not sure). Woke up with aching muscles because of this. Haha. Apart from that, room size is huge,...

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Helpful?
Thank EdsYu
North Yorkshire
Reviewed 3 weeks ago

The hotel is in a good location for the Futian business district and is right next to the Zhujilin metro station. It's only a couple of stops on the metro to Coco Park/Shopping Park with plenty of shops and cafes, Window of the World by Holiday Plaza shopping mall or OCT for a Walmart supermarket and some restaurants. The hotel...

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Helpful?
Thank kimba142
GrandMercureGM, Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear Tripadvisor guest, Thank you very much for taking the time to post your review on your stay in our Grand Mercure Shenzhen Oriental Ginza! I am truly glad to read that you enjoyed your days, please rest assured that your kind comments will be shared with the Team. We look forward to welcome you back. Kind regards. Wesley Wang...

Shanghai, China
Reviewed 3 weeks ago via mobile

Not too far from the airport and close to the border crossing to Hong Kong. A typical Accor hotel which met my needs and trouble free during my overnight stay at the hotel. A few large shopping malls are just 10 mins driving distance.

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Helpful?
Thank HerbertLi
GrandMercureGM, Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you very much for your kind review, it is really making my day to read your thoughts about our Grand Mercure Shenzhen Oriental Ginza! Please be assured that your comments will gladly be shared with my Team and we truly look forward to welcome you back to our hotel. Best regards, Wesley Wang G.E.M

Reviewed 4 weeks ago

I am an Accor member and have stayed at Accor group hotels many times. Was kindly upgraded to Executive floor but do not have access to the lounge during normal hours except for the evening period. Found this arrangement strange as this is not the normal practise for Accor group. The room is dated even on the Executive floor and...

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Helpful?
Thank Vince W
GrandMercureGM, Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you very much for posting your kind review on your stay in our hotel! Your comments was very important for us ,I will share this comments to our management team,also we will keep going to improve the service .I hope your next visit will more comfortable . We look forward to welcome you back! Best regards,...

New Jersey
Reviewed 4 weeks ago

Traveled to Shenzhen for work. Client suggested this hotel. Stayed in a bay view suite which gave us access to the lounge. Food decent. Room large with a kitchen area and a living room in addition to the bedroom. A bit dated but also nice to have this extra space. Bathroom area also really large. Issue was the beds which...

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Helpful?
Thank lp24
GrandMercureGM, Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you very much for posting your kind review on your stay in our hotel! Your comments was very important for us ,I will share this comments to our management team,also we will keep going to improve the service .I hope your next visit will more comfortable . We look forward to welcome you back! Best regards,...

Hangzhou, China
Reviewed 4 weeks ago

I spent 10 minutes to explain why I could not prepaid from accorhotel.com however Linda- a woman from department of reservation said she could do nothing on this, then hang off! I had to stay at another hotel instead of this one.

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Helpful?
Thank Johnadvisortoday
GrandMercureGM, Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear Value Tripadvisor guest, It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Hope to serve you in the near future! Best Regards Wesley Wang Guest Experience...

shenzhen
Reviewed 19 March 2017

The location of the Grand Mercure is exceptionally convenient to the metro. The dining options on site are sufficient and the Executive floor afternoon tea and breakfast options make the Mercure tolerable for travelers on the corresponding floors. The area behind the hotel is interesting/gritty, and it is an easy walk to gardens, shopping or dining. During my first visit...

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Helpful?
Thank tinashenzhen
GrandMercureGM, Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear Tripadvisor guest, Thank you very much for taking the time to post your review on your stay in our Grand Mercure Shenzhen Oriental Ginza! I am truly glad to read that you enjoyed your days, please rest assured that your kind comments will be shared with the Team. We look forward to welcome you back. Kind regards. Wesley Wang...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Grand Mercure Oriental Ginza is located in the Futian business district, next to Zhuzlin metro station and only 20 minutes from the airport. The hotel features 481 rooms with a choice of bay or mountain views, 3 restaurants, 4 bars, a nightclub, fitnesscentre, sauna and indoor heated swimming pool. The port of Huanggang and the Shenzhen Convention and Exhibition Centre are only 15 minutes away. Conference and meeting facilites are also available for up to 350 delegates. ... more   less 

Additional Information about Grand Mercure Shenzhen Oriental Ginza

Address: Shennan Blvd, Futian District, Shenzhen 518040, China
Region: China > Guangdong > Shenzhen > Zhuzilin
Price Range: ₹ 4,476 - ₹ 8,170 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mercure Shenzhen Oriental Ginza 4*
Number of rooms: 481
Reservation Options:
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Also Known As:
Grand Mercure Oriental Ginza Shenzhen Hotel Shenzhen
Grand Accor Oriental Ginza Shenzhen
Hotel Style:
#2 On the Beach Hotel in Shenzhen
#14 Best Value Hotel in Shenzhen
#19 Spa Hotel in Shenzhen
#26 Luxury Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Shenzhen Oriental Ginza staff and other travellers.
2 questions
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San Juan, Saint George, Trinidad and Tobago
over a year ago

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Questions? Get answers from Grand Mercure Shenzhen Oriental Ginza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Water views from high floors are possible if noise is a non-issue for you. Terminal across the street blocks views from lower floors.”
tinashenzhen, 19 Mar 2017 | Read review
“Try a bay view suite.”
nanbao_trip, 16 Jan 2017 | Read review
“High raised floor will be better”
Srinivasan15, 3 Jan 2017 | Read review
“Corner suites are very spacious and have cooking facilitates”
MKC_PRC, 4 Dec 2016 | Read review
“Ask for a higher level as the main road is not far away.”
BedrockB, 28 Sep 2016 | Read review
5 of 5