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Grand Mercure Shenzhen Oriental Ginza

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Grand Mercure Shenzhen Oriental Ginza
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695 Reviews from our TripAdvisor Community

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Showing 365: English reviews
PRC
Reviewed 5 days ago NEW

Check in was smooth though there were many people. It was fast and the gentlemen at the members' counter was extremely helpful and efficient. The room was well decorated and large but water came out from the tub was brown in color. Swimming pool looks good and well maintained. Buffet provided was not with much variety but filled quite quickly....

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Helpful?
Thank MKC_PRC
Reviewed 5 days ago NEWvia mobile

If words alone are expected to express one's true feelings about a subject like hotel stays in a gathering like TripAdvisor, I would say words would be the most inadequate. That's because words can never fully convey that that has taken refuge in the inner recesses of the heart. When all the chips are down, good and not-so-good, words don't...

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Helpful?
Thank Henry L
Sydney, Australia
Reviewed 1 week ago via mobile

I'm staying on the 9th "no-smoking" level. But it stinks of smoke, people walking around smoking, can smell smoke from my room. Disgusting actually. I wouldn't recommend this hotel to a friend or family member.

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Helpful?
Thank AussieGlobalTourist
GrandMercureGM, Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear Value Tripadvisor guest, Thanks for choosing stay in Grand Mercure shenzhen hotel and sharing your experience with us. I do apologize for you experience was not accieve your expectation, and we have already did investigation and take action, i hope there will be a big improvement for your next visit. Again, thanks for your choose and sharing. Best Regards!...

Budapest, Hungary
Reviewed 1 week ago

A nice hotel with easy access to the subway system. Good breakfast! Upon arrival there were some cables coming out from the ceiling of the bathroom so I called the reception and soon a technician came and fixed it. Not much trouble. Sauna and steam could use a renovation but still usable. Overall I loved staying at Grand Mercure Shenzhen.

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Helpful?
Thank sealmur
GrandMercureGM, Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear Value Tripadvisor guest, Thanks for choosing stay in Grand Mercure shenzhen hotel, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again, thanks for...

Hong Kong
Reviewed 2 weeks ago

This property rises and falls (though I don't know why). There is a new GM now who seems to have turned things around - the ambience is much improved. I was upgraded to an executive suite - a huge living/dining room (with attached kitchen) and a huge bedroom, with en suite bathroom. The location is excellent - 1 minute from...

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Helpful?
Thank TempleofPeace
GrandMercureGM, Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear Tripadvisor guest, Thank you very much for taking the time to post your review on your stay in our Grand Mercure Shenzhen Oriental Ginza! I am truly glad to read that you enjoyed your days, please rest assured that your kind comments will be shared with the Team. We look forward to welcome you back. Kind regards. Wesley Wang...

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

Spent one night traveled from Macau, the room was ok with a nice sofa sitting area with TV and a working desk. Overall stays is comfortable but the carpet and some fitting is a bit old. Gym was old as well, need to have some upgrade please. Thanks

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Helpful?
Thank kcie2u
GrandMercureGM, Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Warm greetings from Shenzhen and thank you very much for taking your time and post your comments on your stay in our Grand Mercure Shenzhen Oriental Ginza! It is truly making my day to read that you enjoyed your days in our hotel, please rest assured that your kind thoughts will gladly be shared with the Team!...

Adelaide, Australia
Reviewed 3 weeks ago

Executive lounge experience very disappointing. One glass of wine per person allowed for the "happy hour" - although apparently no restriction on beer. Strange for a French group managed hotel that has promotions for wine throughout the hotel. Complimentary drink vouchers stated that any drink could be had except champagne and spirits but a glass of wine was refused -...

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Helpful?
Thank STUARTIAN41
GrandMercureGM, Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you very much for your kind feedback on your stay in our Grand Mercure Shenzhen Oriental Ginza Hotel! It is really great to read that you enjoyed your days with us, please be assured that your kind thoughts will be shared with the Team! And also we will do improve our executive lounge benefit. We trust...

London, United Kingdom
Reviewed 3 weeks ago

I was upgraded and had large windows on two whole sides, which provided a lot of light, which I like. It is convenient for the metro, but not for restaurants. There is a simple one behind on the left as you face the hotel, which does great dumplings. Apart from that, zilch. The staff bent over backwards to help me....

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Helpful?
Thank Kinnie53
GrandMercureGM, Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear TripAdvisor Member, Thank you very much for taking the time to post your review on your stay in our Grand Mercure Shenzhen Oriental Ginza! I am truly glad to read that you enjoyed your days, please rest assured that your kind comments will be shared with the Team. We look forward to welcome you back, Kind regards, Wesley Wang...

Shiraz, Iran
Reviewed 3 weeks ago via mobile

It is a good hotel to choose for staying in shenzhen. Metro station is so near the hotel and also the hotel is located near the beautiful and famous places of the city. The breakfast is international. Only problem was for water drinking, I mean everyday I have to call and request for water, because they forgot

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Helpful?
Thank haytayantech
GrandMercureGM, Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

Dear Tripadvisor member, We are very pleasure that you can choosing stay in our hotel and share your experience with us. we have already shared your comment to our HSKP department to did imporment, to make sure this will never happened in your future arrives, also we have already update your profile notes that you will get two more water...

Townsville, Australia
Reviewed 4 weeks ago

This hotel struggles to compete with similar western hotels in the area of customer service and basic services. Stafff are attentive, but clearly their understanding of basic english is some times challenged, however, this is not across all staff only those in key customer facing areas, which make it quite frustrating. The hotel itself is 1 minute from Zhuzilin station,...

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Helpful?
Thank Jeffrey F
GrandMercureGM, Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review

GrandMercureGM, Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review Dear TripAdvisor Member, Thank you very much for taking the time posting your comment on your stay in our hotel. We are keep training for our staff whose English was not available to face to our guests. Thank you very much again and I trust you will give...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Free Parking
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Grand Mercure Oriental Ginza is located in the Futian business district, next to Zhuzlin metro station and only 20 minutes from the airport. The hotel features 481 rooms with a choice of bay or mountain views, 3 restaurants, 4 bars, a nightclub, fitnesscentre, sauna and indoor heated swimming pool. The port of Huanggang and the Shenzhen Convention and Exhibition Centre are only 15 minutes away. Conference and meeting facilites are also available for up to 350 delegates. ... more   less 

Additional Information about Grand Mercure Shenzhen Oriental Ginza

Address: West Zhuzilin, Shennan Avenue, Futian District, Shenzhen 518040, China
Region: China > Guangdong > Shenzhen > Zhuzilin
Price Range: ₹ 5,148 - ₹ 8,930 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mercure Shenzhen Oriental Ginza 4*
Number of rooms: 481
Reservation Options:
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Also Known As:
Grand Mercure Oriental Ginza Shenzhen Hotel Shenzhen
Grand Accor Oriental Ginza Shenzhen
Hotel Style:
#2 On the Beach Hotel in Shenzhen
#15 Best Value Hotel in Shenzhen
#18 Spa Hotel in Shenzhen
#26 Luxury Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Shenzhen Oriental Ginza staff and other travellers.
2 questions
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San Juan, Saint George, Trinidad and Tobago
7 months ago

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Questions? Get answers from Grand Mercure Shenzhen Oriental Ginza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suites are very spacious and have cooking facilitates”
 of 5 bubbles MKC_PRC, 4 Dec 2016 | Read review
“Ask for a higher level as the main road is not far away.”
 of 5 bubbles BedrockB, 28 Sep 2016 | Read review
“We had rooms on the 21st floor. Very quiet.”
 of 5 bubbles gridgranny, 26 Sep 2016 | Read review
“book the executive level if possible”
 of 5 bubbles travelinjack3, 12 Sep 2016 | Read review
“Dont fall into the same trap as i did.”
 of 5 bubbles Marqu08, 17 May 2016 | Read review
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