We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Kempinski Hotel Shenzhen

Save
Traveller (225)
Room & Suite (73)
Dining (9)
Membership_Slide_Up_Placement_on_Hotel_Review_Price_Refresh
Watch prices for this hotel.
We’ll alert you of any changes.
Sign up
You may also like:
See all
Nearby Hotels
Overview
  • Excellent40%
  • Very good48%
  • Average9%
  • Poor2%
  • Terrible1%
Travellers talk about
“coastal city”(19 reviews)
“business trip”(18 reviews)
“great hotel”(18 reviews)
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
You may also like:
See all
Nearby Hotels
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 8 partner sites to see rooms from US$ 172.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Shenzhen hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "b28acdeec8d346e798ca37b094705dd0", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":628566,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[79809605],"additionalContentIds":[],"pollCount":0,"checkin":{"day":29,"month":4,"year":2018},"checkout":{"day":30,"month":4,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":172,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"b28acdeec8d346e798ca37b094705dd0","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":189,"lowestMetaPrice":172,"additionalPartner":false,"highestMetaPriceDisplay":189,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":189,"lowestMetaPrice":172,"highestMetaPriceDisplay":189,"hotelName":"Kempinski Hotel Shenzhen","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":true,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImIyOGFjZGVlYzhkMzQ2ZTc5OGNhMzdiMDk0NzA1ZGQwIiwiQUlLIjoiNzYwN2NkN2ZiNmJiNDBhZDhjYTRhMDc0ZmY1NTgxYjUifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "29/04/2018", "checkOut": "30/04/2018", "lowestPrice": "US$ 172", "hasDates": true, "hacComplete": false, "contentIdMappings": {"79809605":"AgodaIB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (751)
Filter reviews
232 results
Traveller rating
109
80
28
10
5
Traveller type
Time of year
LanguageEnglish
More languages
109
80
28
10
5
Show reviews that mention
All reviewscoastal citybusiness tripgreat hotelnanshan districthuge shoppingmetro stationbreakfast buffetcomfortable bedother hotelsindoor poolexecutive floorroom servicehk airportmy colleaguechinese restaurantshopping mallhouhai
FilterEnglish
Updating list...
1 - 5 of 232 reviews
Reviewed 4 weeks ago via mobile

Although I have though a brand name as KEMPINSKI will warrant a minimum of standards...., BIG FAIL. Apparently most rooms smelling for cigarettes and smoke, even the floors are smelly, the staff would not get a job in any European 2 Star Hotel due to...More

Thank balvaria
Response from Catherine L, Manager at Kempinski Hotel ShenzhenResponded 3 weeks ago

Dear Guest Firstly, thank you for choosing our Hotel. Naturally, I am most concerned that you were disappointed with our services provided. Please let me reassure you that we take your valuable comments very seriously. The short fall in service and unpleasant action of staff...More

Reviewed 4 weeks ago via mobile

Location is nice, near Metro Shenzhen Houhai Station (MRT/MTR), near shopping area & many restaurant (Coastal City, etc). Friendly reception staff but need to improve for english. Leave message to the hotel for honeymoon but it's useless. Thanks.More

Thank Felix S
Response from LynnXiao, Public Relations Manager at Kempinski Hotel ShenzhenResponded 4 weeks ago

Dear Valued Guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen. Your kind comments therein are truly appreciated and we would like to take this opportunity to convey our most sincere apologies for the unpleasant experience...More

Reviewed 8 February 2018

First time I visited, I just enjoyed the restaurant which was absolutely excellent. I then have stayed a couple of times and enjoyed immensely. Very good service and friendly staff. Large breakfast and good variety.

Thank Johan Ö
Response from Catherine L, Manager at Kempinski Hotel ShenzhenResponded 11 February 2018

Many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen. With many thanks and best personal regards

Reviewed 5 February 2018

Wonderful experience and nice stay. Very good location near by shopping mall. It is located at happening place. For Indian visitor there is Indian restaurant just 500 meters away. Rooms are good, spacious and quiet. Hotel ambience is very good. I stayed here for 3...More

Thank Mukesh K
Response from LynnXiao, Public Relations Manager at Kempinski Hotel ShenzhenResponded 7 February 2018

Dear valued guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen and we thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. Many thanks for your valued...More

Reviewed 14 January 2018 via mobile

Vast, old-fashioned lobby with plenty of dark woods, chandeliers and wasted space. Bedroom decor also traditional. It all seems out of sync with the contemporary, high tech style of Shenzhen. Breakfast buffet ok.More

Thank spencerusa
Response from LynnXiao, Public Relations Manager at Kempinski Hotel ShenzhenResponded 15 January 2018

Dear Valued Guest, I wish to take this opportunity to thank you for your time to share with us your valued comments and suggestions which are truly appreciated. Many thanks for your valued patronage and we look forward to welcoming you once again. Best regards,...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 153 - US$ 208 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Business Hotel in Shenzhen
#21 Spa Hotel in Shenzhen
#27 Luxury Hotel in Shenzhen
#220 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$ 153 - US$ 208 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Business Hotel in Shenzhen
#21 Spa Hotel in Shenzhen
#27 Luxury Hotel in Shenzhen
#220 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
Add Photo Photos
Traveller (225)
Room & Suite (73)
Dining (9)
Pool & Beach (1)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
Malthouse65
23 January 2017|
AnswerShow all 2 answers
Response from Dave R | Reviewed this property |
+86 755 8888 8888
0
Votes
Room Tips
"Ask to alott your room on higher floors and way area facing."
Read review
"The rooms are good in size, but you have to pay for extra bed."
Read review
"Get room with bay view"
Read review
"Wide range of food nearby"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing