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Marco Polo Shenzhen

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#11 of 2,727 Hotels in Shenzhen
Certificate of Excellence
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Marco Polo Shenzhen
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643 Reviews from our TripAdvisor Community

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Showing 230: English reviews
Jonkoping, Sweden
Reviewed 20 January 2017

My first room was a smoking room which as a Swedish traveller one is not used to any longer. The Chinese have made a lot of progress but their smoking culture is still horrific. I got a new room the next day. Rooms were modern and large. Good bed and great AC. But STAY AWAY FROM THE ROOMS TOWARDS THE...

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Helpful?
Thank goonerista
Christoph H, General Manager at Marco Polo Shenzhen, responded to this review

Dear Goonerista Thank you for taking the time to share your experience with us during your stay at Marco Polo Shenzhen. We have updated our guest history with your preference as a none smoking room. I am happy to see that you have been satisfied with our services. We are looking forward to welcome you back at Marco Polo Shenzhen...

Cebu Island, Philippines
Reviewed 11 January 2017

Spent Christmas here with family. Stayed for 2 nights in their Superior Room (booked via Agoda). One of the best hotels we have ever stayed in. Check-in/out was an absolute breeze, made even easier by the friendly staff who spoke English fairly well. We asked for a higher-floor room facing the 115-storey Ping An Finance Centre skyscraper and our request...

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Helpful?
Thank JojoG_88
Christoph H, General Manager at Marco Polo Shenzhen, responded to this review

Dear JojoG_88 Thank you for taking the time to share your experience with us during your stay at Marco Polo Shenzhen. I am happy to see that you have been satisfied with our services. We are looking forward to welcome you back at Marco Polo Shenzhen very soon. With warm regards from the heart of Shenzhen, Christoph Hoeflich General Manager

Istanbul, Turkey
Reviewed 7 January 2017

I would have given this hotel 4 stars but I couldn't due to the excellent front desk who deserved 10 stars. The property is nice, the breakfast is good, lots of restaurants, good rooms etc. Jongwon Park (who I think is not there anymore), Zoro, Michael and the rest of the front desk crew all treated me like family, remembering...

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Helpful?
Thank tallguy187
Christoph H, General Manager at Marco Polo Shenzhen, responded to this review

Dear Mr.tallguy18 Thank you for taking the time to share your experience with us during your stay at Marco Polo Shenzhen. I am happy to see that you have been satisfied with our services. We are looking forward to welcome you back at Marco Polo Shenzhen very soon. With warm regards from the heart of Shenzhen, Christoph Hoeflich General Manager

Orlando, Florida, United States
Reviewed 19 December 2016

I have stayed at the Marco Polo hotel many times over the years. It's within walking proximity of a number of western dining restaurants and shopping. Very good for a frequent traveler like myself to have a little bit of home style comfort on extended trips to South China. It's very close to the new high speed rail station which...

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Helpful?
Thank Neil M
Christoph H, General Manager at Marco Polo Shenzhen, responded to this review

Dear Guest Neil M Thank you for taking the time to share your experience with us during last stay at Marco Polo Shenzhen. Thank you for recommending us to other travelers. I am glad to see that you felt comfortable during your stay. We are also happy that you find our facilities and location suitable for your trip. We hope...

Boston, Massachusetts
Reviewed 18 December 2016 via mobile

This is a very comfortable hotel with a great breakfast served on the 40th floor if you stay in one of the concierge rooms above the 35th floor. The staff were very attentive and helpful. The only negative is that the lobby is a bit dated and quite unexceptional. I would certainly stay here again.

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Thank rickhem
Christoph H, General Manager at Marco Polo Shenzhen, responded to this review

Dear rickhem Thank you for taking the time to share your experience with us during your stay at Marco Polo Shenzhen. I am happy to see that you have been satisfied with our services. We are looking forward to welcome you back at Marco Polo Shenzhen very soon. With warm regards from the heart of Shenzhen, Christoph Hoeflich General Manager

London
Reviewed 16 December 2016

This time I have decided to stay in CBD area of Shenzhen and stayed at Marco Polo, I have to say this was the best decision. This hotel is 1 of the top 5 in Shezhen and the best I have visited. The location of the hotel is perfect just round the corner from Coco Park and close to so...

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Thank Ultim8holiday
Christoph H, General Manager at Marco Polo Shenzhen, responded to this review

Dear Ultim8holiday Thank you for taking the time to share your experience with us during last stay at Marco Polo Shenzhen. Many guest comment on our fantastic location and surrounding restaurants and bars I am glad to see that you felt comfortable during your stay. Cleanliness and friendliness of staff is a high priority for us. We are also happy...

Halifax, United Kingdom
Reviewed 6 December 2016

We stayed here on business and found it a very nice hotel with fabulous staff,the rooms are very good, now I was told that in the new year they will be upgrading all the rooms floor by floor so it might be good to ask.

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Thank johnambler53
Phoenix, Arizona
Reviewed 12 November 2016

We had a group of eight here for a work meeting. We chose the club rooms because you get 2 hours each in the 40th floor conference room. The higher cost of the room is worth it to us because of that, the free and good breakfast and the happy hour at night which is really a dinner. The staff,...

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Thank arizonaac
Christoph H, General Manager at Marco Polo Shenzhen, responded to this review

Dear Guest (arizonaac) Thank you for taking the time to share your experience with us during last stay at Marco Polo Shenzhen. I am very happy to see that you enjoyed your stay, your room and the convenient location of the hotel. We are happy to hear that we met your expectations at our Club Floor Lounge as our team...

Hoisdorf, Germany
Reviewed 25 October 2016

The Marco Polo offered excelent service while our stay there and give us beside the work here a real relaxing counter part in time we stayed here in Shenzhen. we start to recommend internally for other colleagues stay in future in Shenzhen for sure here as well.

Review collected in partnership with Marco Polo Hotels
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Thank UB1802
Christoph H, General Manager at Marco Polo Shenzhen, responded to this review

Dear Guest (UB1802) Thank you for taking the time to share your experience with us during your stay at Marco Polo Shenzhen. I am happy to see that you have been satisfied with our services. Thank you for recomending us to your colleagues to stay with us. We are looking forward to welcome you back at Marco Polo Shenzhen very...

Reviewed 18 October 2016

As a long-term guest, I have experienced nothing but perfection at this hotel. The rooms are clean, quiet, and well-renovated. The food quality and breakfasts are excellent. The location couldn't be better. The staff are very professional and courteous, especially the CCF (Continental Club Floor) staff and their manager Ms. Season whom I've had the pleasure to know for a...

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Thank meron73
Christoph H, General Manager at Marco Polo Shenzhen, responded to this review

Dear Mr. Meron 73 Thank you for taking the time to share your experience with us during your stay at Marco Polo Shenzhen. I am happy to see that you have been satisfied with our services. We are looking forward to welcome you back at Marco Polo Shenzhen very soon. With warm regards from the heart of Shenzhen, Christoph Hoeflich...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Marco Polo Shenzhen is located in the heart of Futian Central Business District, with close proximity to the Shenzhen International Convention & Exhibition Center and Metro Subway Station. It is only 15 minutes to the Lowu Railway Station and Shenzhen Bay Port, 20 minutes to Shenzhen North Railway Station, 35 minutes to Shekou Ferry Terminal and Shenzhen Bao'an Airport, and 10 minutes to Futian/Huanggang Checkpoint. The 391 well-appointed rooms and suites are equipped with broadband Internet access, luxurious bathrooms, state-of-the-art communications and entertainment facilities. Situated on the 35th to 41st floors of the hotel, The Continental Club provides the most luxurious accommodations for travelers. The 31 function rooms including Marco Polo Ballroom and one auditorium, can accommodate up to 3000 people and provide the ideal Shenzhen venue for meetings, seminars, and social events. The hotel has 5 restaurants and bars, including the Cafe Marco, serving a fusion of "Euro-Asian-Chinese" cuisine, Margarita Bar, Connect (Lobby Lounge), Carrianna Chiu Chow Restaurant, Nishimura Japanese Restaurant and Wine & Cigar Bar Le Cru. The hotel's fully equipped Fitness Center includes a gym, sauna, and outdoor swimming pool, and hotel guests can indulge in relaxing spa treatments at the internationally renowned Pure Spa. ... more   less 

Additional Information about Marco Polo Shenzhen

Address: 28 Fuhua 1st Road, Futian Cbd, Shenzhen 518048, China
Region: China > Guangdong > Shenzhen > Civic Center
Price Range: ₹ 7,843 - ₹ 13,071 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Marco Polo Shenzhen 4.5*
Number of rooms: 391
Reservation Options:
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Also Known As:
Marco Polo Shenzhen Hotel Shenzhen
Marco Polo Hotel Shenzhen
Shenzhen Marco Polo Hotel
Hotel Style:
#9 Spa Hotel in Shenzhen
#11 Luxury Hotel in Shenzhen
#16 Business Hotel in Shenzhen
#33 Best Value Hotel in Shenzhen
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Questions & Answers

Questions? Get answers from Marco Polo Shenzhen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay on the club floors with access to the continental club”
 of 5 bubbles 54bertg, 5 Feb 2017 | Read review
“There seems to be more room the higher the floor.”
 of 5 bubbles johnbeattie2015, 30 Jan 2017 | Read review
“Avoid rooms facing the entrance street”
 of 5 bubbles goonerista, 19 Jan 2017 | Read review
“Request for rooms on the higher floors facing the Coco Park”
  • View of the Ping An Finance Centre from our room
  • Service Price list
  • Complimentary Mineral Water
 of 5 bubbles JojoG_88, 11 Jan 2017 | Read review
“Just ask about the upgrade plans”
 of 5 bubbles johnambler53, 6 Dec 2016 | Read review
5 of 5