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Grand Hyatt Shenzhen

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#5 of 2,748 Hotels in Shenzhen
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Grand Hyatt Shenzhen
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681 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Hyatt Shenzhen
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Showing 356: English reviews
Reviewed 3 weeks ago via mobile

Very nice hotel to stay at. The room layouts are very modern and nice. The gym and Spa facilities are well equipped. The location of the hotel is by a mall where you have access to many decent restaurants.

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Helpful?
Thank Aram A
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear Aram A, Thank you for staying at Grand Hyatt Shenzhen. We are pleased that you enjoyed the convenience of our hotel’s location, room design and hotel facilities. We look forward to welcoming you again soon. Thank you and best regards, Alex Chiang Director of Operations

London, United Kingdom
Reviewed 3 weeks ago

Last stop in mainland China where I stayed all at Hyatt Hotels - Beijing, Shanghai, Guangzhou, Shenzen, Towards to the end of my trip so after multiple journeys, meetings and late nights I arrived feeling pretty tired and grumpy. This all turned around upon checkin. Staff was service with a smile, excellent English and slight company card checkin issue was...

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Helpful?
Thank EuroAsiaJetter
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

ear EuroAsiaJetter, Thank you for choosing to stay at Grand Hyatt Shenzhen on the last stop of your Hyatt trip to China. We are honored to learn that you found our enthusiastic service and hotel facilities to be beyond your expectations. It was a great pleasure to have support from such a loyal guest as you. Your compliments and recommendations...

Scottsdale, Arizona
Reviewed 4 weeks ago

Always love to come here as we are truly like family I visit the hotel at least 4 to 5 times per year staying a minimum of 10 days per visit and have been going back from the day they opened ...8 years ago ... just fabulous people

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank C4970TQmichaelc
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear C4970TQmichaelc, Thank you for staying at Grand Hyatt Shenzhen again. We are honored to be seen as your second home away from home. Your recognition and compliments are much appreciated. We look forward to welcoming you back very soon. Thank you and best regards, Alex Chiang Director of Operations

Bucharest, Romania
Reviewed 4 weeks ago

On my first trip to Shenzhen I had the chance to be a guest of Grand Hyatt. It was a great experience, helping me enjoy my stay and focus on the purpose of my trip while the hotel took excellent care of myself. Great place, great staff, great food!

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank dorelg2017
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear dorelg2017, Thank you for choosing to stay at Grand Hyatt Shenzhen. We were delighted to learn that you enjoyed your stay with us and the warm-hearted hospitality provided by our associates. Thank you for your kind words and we look forward to welcoming you again soon. Thank you and best regards, Alex Chiang Director of Operations

san francisco, United States
Reviewed 17 February 2017

Review collected in partnership with Hyatt Hotels
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Helpful?
1Thank sohails747
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Melbourne, Australia
Reviewed 3 February 2017

This is one of the best hotel I've ever stay. The furniture is very good, toilet is very modern. Very nice designed and detailed room. The staff is way too good, however, the check in and out progress should be speed up. The Barth should be washed before next guest gets in. The house keeping team looks after you.

Review collected in partnership with Hyatt Hotels
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Helpful?
1Thank 856yunl
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear 856yunl, Thank you for choosing to stay at Grand Hyatt Shenzhen. We are delighted to know that you had an excellent stay experience and that you appreciated the design of our guestrooms. We value all feedback and we thank you for the suggestions about areas where we can improve. We look forward to extending another warm welcome during your...

Hong kong
Reviewed 3 February 2017

When we booked the room and made the payment grantee with the booking center, we were reassured each room could be provided an additional bed free of charge on a first cone first served basis. But it was to the contrary when we checked in on the spot. It took almost two hours for the booking centre to sort out...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Suk Wan A
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear Suk Wan A, Thank you for taking the time to post your feedback on TripAdvisor, as your opinions are very important to us. I am grateful for your comments. I am sorry to learn about the service and communication shortfalls you described in your comments. We have addressed these areas for improvement and emphasized additional training regarding our extra...

Hong Kong
Reviewed 31 January 2017

Excellent hotel especially for the business traveler. Its always pleasure to stay in Hyatt hotel I and my colleagues got good service and nothing to complain. Everything is working great and the service is superb! I will definitely come back to stay in this hotel for my business trip and also recommend to my friends.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank angusbingmow
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear angusbingmow, Thank you for choosing Grand Hyatt Shenzhen and for sharing your comments about your stay. We are always glad to welcome a Hyatt fan and we are pleased that you and your colleagues had an enjoyable stay with us. You recognition and recommendation are much appreciated. We look forward to welcoming you back on your next visit, whether...

Sunnyvale, United States
Reviewed 30 January 2017

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank K3487ZDdavidk
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Paderborn
Reviewed 30 January 2017

So, here are the good parts: The room (Club room Deluxe) is ok and clean. Club Sandwich tastes very nice by the way. Furthermore, they having a nice pool to swim and a very well equipped gym. Fast room cleaning, when leaving the room. So, here are the bad parts: If you cannot speak Chinese, stay away from this hotel!...

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Helpful?
1Thank thomass2000
Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt Shenzhen, responded to this review

Dear thomass2000, Thank you for taking the time to post your feedback on TripAdvisor. I am sincerely concerned to learn about the details of the shortfalls in service as shared in your comments. I would appreciate if you allow me to contact you personally to extend my sincere apology and further address the areas of improvement to ensure that valued...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting

Additional Information about Grand Hyatt Shenzhen

Address: No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China
Region: China > Guangdong > Shenzhen > Luohu Port
Price Range: ₹ 9,835 - ₹ 18,893 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Shenzhen 5*
Number of rooms: 471
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Ctrip TA, Agoda and Hyatt Hotels Corporation so you can book your Grand Hyatt Shenzhen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Shenzhen Hotel Shenzhen
Hotel Style:
#3 Business Hotel in Shenzhen
#4 Spa Hotel in Shenzhen
#5 Luxury Hotel in Shenzhen
#43 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Shenzhen staff and other travellers.
4 questions
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Questions? Get answers from Grand Hyatt Shenzhen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tell taxi drivers to go to MixC Shopping Mall (华润万象城) if they are unsure”
 of 5 bubbles EuroAsiaJetter, 3 Mar 2017 | Read review
“Go into another hotel”
 of 5 bubbles thomass2000, 30 Jan 2017 | Read review
“The executive floor has a host of luxurious suites affording great city views.”
 of 5 bubbles 414henryr, 5 Jan 2017 | Read review
“High rooms are awesome and so are the suite”
 of 5 bubbles 637prashants, 21 Dec 2016 | Read review
“Maybe try to get higher floor if possible”
 of 5 bubbles suiwah08, 31 Oct 2016 | Read review
5 of 5