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The Ritz-Carlton, Shenzhen

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Traveller (668)
Room & Suite (343)
Dining (102)
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Overview
  • Excellent79%
  • Very good17%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
Offers from The Ritz-Carlton, Shenzhen
Special Offer: Member Rates
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Contact Info
Name/address in local language
Offers from The Ritz-Carlton, Shenzhen
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,119)
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Traveller rating
486
68
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3
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486
68
17
3
5
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All reviewsthe club loungecurve barladies and gentlemenconvention centerguest relationshome away from homegeneral managerduty managersecond homeservice levelhotel experiencebusiness tripwonderful hotelcoco parkchinese new yearspecial thankschinese restaurant
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1 - 5 of 579 reviews
Reviewed yesterday

This is my third visit at this Ritz Carlton location, and I really do go out of my way to stay at this particular location. The staff is truly top of the line. Some may argue it's their job to be friendly, but I believe...More

Thank boramcho91
Reviewed 2 days ago

Jim the bar manager and Priscilla singer make traveling across the world feel like home! I always look forward to seeing them when I go. after a long day it is nice to sit back relax and be entertained by Priscilla's beautiful voice. between sets...More

Thank shahrukh s
Reviewed 5 days ago via mobile

My wife and I stayed at the RC Shenzhen 12th - 16th April. This was our first stay at this hotel, however I have been fortunate enough to stay at both RCs in Shanghai so I knew what to expect. From arrival to check out...More

Thank Matthew P
Response from Iwan D, General Manager at The Ritz-Carlton, ShenzhenResponded 2 days ago

Dear 72matthewp, Thank you very much for staying at The Ritz-Carlton, Shenzhen, and for your very nice review on TripAdvisor and your loyalty to the Ritz-Carlton brand. I am most delighted to know that you had a memorable stay at Your Ritz-Carlton, Shenzhen with the...More

Reviewed 5 days ago via mobile

Best hotel I've ever stayed at. From the time you walk in the door until the day you check out. They take care of every guest. Large rooms, great breakfast , perfect location, and amazing service. Would definitely stay here again.More

Thank KellyD1976
Response from Iwan D, General Manager at The Ritz-Carlton, ShenzhenResponded 2 days ago

Dear KellyD1976, Thank you very much for taking the time to write a great review on TripAdvisor and your loyalty to the Ritz-Carlton brand! It is my great pleasure to read your phenomenal experiences on The Ritz-Carlton, Shenzhen. I am so happy to learn that...More

Reviewed 5 days ago via mobile

Great location for business travel, great staff. I really need to mention especially Joseph from concierge that spend almost an hour trying to arrange the check in for our flights and half of that time he was on the phone with air China. Thanks for...More

Thank Elias N
Response from Iwan D, General Manager at The Ritz-Carlton, ShenzhenResponded 2 days ago

Dear eliasn277, Thank you very much for taking the time to write a great review on TripAdvisor. I am thrilled to learn that you had a great stay at Your Ritz-Carlton, Shenzhen- “will never consider another hotel when visiting Shenzhen” with great location and especially...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free Parking
Spa
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$ 217 - US$ 420 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Shenzhen
#1 Romantic Hotel in Shenzhen
#4 Spa Hotel in Shenzhen
#5 Luxury Hotel in Shenzhen
#232 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 217 - US$ 420 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Shenzhen
#1 Romantic Hotel in Shenzhen
#4 Spa Hotel in Shenzhen
#5 Luxury Hotel in Shenzhen
#232 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (668)
Room & Suite (343)
Dining (102)
Pool & Beach (19)
Amenities (19)
Business Centre & Event Rooms (7)
Family and Play Areas (2)
Questions & Answers
Ask a question
michellelui2412
21 June 2015|
Answer
Response from Iwan D | Property representative |
Dear michellelui2412 To answer your concern regarding kids access to club lounge, we do not restrict kids to access lounge as we trust they will behave well. And in our lounge there will be variance 5 times food and... More
2
Votes
ZYelds
30 July 2014|
Answer
Response from Iwan D | Property representative |
Dear Sir, Warm greetings from The Ritz-Carlton, Shenzhen. Regarding the transportation bus service from Hongkong airport to our hotel. In Hongkong airport have shuttle bus to the border(the name is Huanggang... More
0
Votes
ZYelds
30 July 2014|
AnswerShow all 8 answers
Response from Iwan D | Property representative |
Dear Sir, Warm greetings from The Ritz-Carlton, Shenzhen. Regarding the transportation bus service from Hongkong airport to our hotel. In Hongkong airport have shuttle bus to the border(the name is Huanggang border... More
0
Votes
Room Tips
"Every room is a winner"
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"Garden view room gives you the best view over the sky line."
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"The rooms are better than standard suites... especially the rooms overlooking the exhibition and convention..."
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"Ask for a room with a view."
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