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The Ritz-Carlton, Shenzhen

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#2 of 2,712 Hotels in Shenzhen
Certificate of Excellence
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1 room 2 adults 0 children
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The Ritz-Carlton, Shenzhen
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757 Reviews from our TripAdvisor Community

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Showing 415: English reviews
Sunnyvale, California
Reviewed yesterday NEW

Staff greeting you by your name, remembering your breakfast order, always smiling, these are hallmarks of Ritz service and the Ritz in Shenzhen does not disappoint. From the time I walked in, the staff was courteous, cheerful and always willing to help. Highly recommend getting lounge access as it elevates the entire experience. The food, service and view from the...

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Helpful?
Thank gtg619x
Sydney, Australia
Reviewed 1 week ago

Really outstanding experience from the beginning to the end. I and my wife arrived on 31st December in the afternoon from HK and walked up the hotel reception desk where we were greeted by a friendly girl named Iris. She told us that our room is ready and she offered us check in in privacy of our room. This was...

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Helpful?
Thank nayden2017
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear nayden2017, Thank you very much for staying at The Ritz-Carlton, Shenzhen, and for your very nice review on TripAdvisor. I am most delighted to know that you had a beautiful and remarkable journey at Your Ritz-Carlton, Shenzhen and shared details of the warm welcome check-in experience, and the excellence New Year and breakfast dining at our Flavorz all day...

Reviewed 1 week ago

Located in the heart of Futian district and has almost everything in walking distance. Crews are really nice and helpful as always. Gym opens 24 hours, tried the outdoor pool also but water is a bit cold in the winter time.

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Helpful?
Thank Meng W
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Meng W, Warmest greetings from Your Ritz-Carlton, Shenzhen. Thank you for your wonderful review on TripAdvisor. It is my great pleasure to learn that you enjoyed the convenient location, the 24 hours gym and especially the service from our talented Ladies and Gentlemen, who are willing to go the extra mile in anticipating guests’ needs to make their stay...

Pavlodar, Kazakhstan
Reviewed 1 week ago via mobile

Nice hotel. Very good location-5 min from Coco park. It's sad that you don't have indoor pool. Prices for the SPA - high. May from the SPA -very good massage. Club Lounge staff is nice. Could have been a bit more choice at breakfast and Happy hours. Better to put 2 sets of toiletries in the room. I hope level...

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Helpful?
Thank Xeniya_sk
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Xeniya_sk, Thank you very much for staying at The Ritz-Carlton, Shenzhen and for your nice review on TripAdvisor. It is my great pleasure to learn that you enjoyed the convenience location, Spa treatment, and especially our talented Ladies and Gentlemen who are willing to go the extra mile in anticipating guests’ needs to make their stay memorable. It will...

Canton of Basel, Switzerland
Reviewed 2 weeks ago

Staying at a Ritz Carlton comes with high expectations, and they are not disappointed in this Shenzhen branch of the international hotel chain. (The company tries to maintain a corporate philosophy of “un-wavering commitment to service”.) I was lucky to have access to the Club Lounge and that contributed greatly to the very good rating I can give to this...

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Helpful?
Thank WiP
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear WiP, Thank you very much for staying at The Ritz-Carlton, Shenzhen and for your nice review on TripAdvisor. It is my great pleasure to learn that you enjoyed the convenient location, spacious room and Club Lounge, and especially the service of our talented Ladies and Gentlemen, who are willing to go the extra mile in anticipating guests’ needs to...

Cuenca, Ecuador
Reviewed 2 weeks ago

From the moment I stepped into the Shenzhen Ritz Carlton, I was given the best service possible without question or comment. My room was upgraded and I was given Club Lounge access for the entire stay. The gym in this hotel is amazing with extreme functionality. Club lounge offerings and service is the best of any hotel I have ever...

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Helpful?
Thank dawesom1
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear dawesom1, Thank you so much for choosing The Ritz-Carlton, Shenzhen for your business trip. I am very pleased to learn about your fantastic experience at our hotel during your trip to Shenzhen. I am glad to know that you liked the Club Lounge, gym and especially the great service provided by our Ladies and Gentlemen. Thank you for mentioning...

Mexico City
Reviewed 2 weeks ago

This is a long due review of a flawless 3 nights October stay at RC Shenzhen. Rhis This hotel makes it in the top 3 hotels I ever stayed at. From the moment I realized that I was missing Chinese business cards for my business trip and that Concierge Anna saved my life by having them prepared and delivered to...

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Helpful?
Thank vincebilodeau
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear vincebilodeau, Warmest greetings from Your Ritz-Carlton, Shenzhen. Thank you for your review on TripAdvisor. I am very pleased to learn about your fantastic experience at our hotel during your trip to Shenzhen. Thank you for your kind words about the warm and friendly service provided by our Ladies and Gentlemen during your stay. I will personally share your comments...

Tianjin, China
Reviewed 2 weeks ago

What a great property. The staff really went out of their way to make sure my son and wife had a memorable stay. Jane Zhang was so helpful in assisting with my booking. The level of guest name recognition is very high in the hotel and I must command Mr. Dietschi as the staff execute very well throughout the hotel....

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Helpful?
Thank MLLeclerc
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Mr. MLLeclerc, Thank you for taking the time to share your wonderful comments on TripAdvisor. I am most delighted to hear that you and your family had a fantastic stay at Your Ritz-Carlton, Shenzhen, with the good food, very decent room, and especially the great service and genuine care from our Ladies and Gentlemen, who made you and your...

Shenzhen, China
Reviewed 2 weeks ago

Good service and excellent experience, especially from Ms. Jodie, thanks for everything, for sure I will recommend your hotel to my friends. Best hotel in Shenzhen. It's good maintained and best facilities, the service from lobby bar is excellent, I wish will have second time to stay in your hotel

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Thank 98,22,51,447
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear 982251447, Thank you for taking the time to share your comments on TripAdvisor. I am most delighted to hear that you had a fantastic stay at Your Ritz-Carlton, Shenzhen, with the friendliest service provided by our Ladies and Gentlemen. I will personally communicate your compliments to Ms. Jodie and the team, and thank them for their commitment to excellence....

Reviewed 2 weeks ago via mobile

Excellent service and wonderful Staffs We are family with three little ones. thanks reservation for the well arrangement, the room was amazing with kids amenities well prepared when we arrvied. thanks to the ladies from guest recognition Leona and her team for drawining box and delicious cake, the kids loved it so much. and also the amazing club team, we...

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Helpful?
Thank Emmaliu660
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Emmaliu660, Thank you very much for staying at The Ritz-Carlton, Shenzhen, and for your very nice review on TripAdvisor. I am most delighted to know that you and your family had a beautiful and remarkable journey at Your Ritz-Carlton, Shenzhen. I am very proud to learn that you were especially impressed by the genuine care and outstanding services provided...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about The Ritz-Carlton, Shenzhen

Address: No.116 Fuhua Third Road, Futian District, Shenzhen 518048, China
Region: China > Guangdong > Shenzhen > Civic Center
Price Range: ₹ 13,955 - ₹ 55,480 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Shenzhen 5*
Number of rooms: 280
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Agoda, Marriott, Ctrip TA, Hotels.com and Priceline so you can book your The Ritz-Carlton, Shenzhen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Ritz-Carlton, Shenzhen Hotel Shenzhen
Hotel Style:
#1 Romantic Hotel in Shenzhen
#1 Spa Hotel in Shenzhen
#1 Business Hotel in Shenzhen
#2 Luxury Hotel in Shenzhen
#53 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Shenzhen staff and other travellers.
5 questions
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Questions? Get answers from The Ritz-Carlton, Shenzhen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are excellent”
 of 5 bubbles dawesom1, 4 Jan 2017 | Read review
“High floors and executive lounge have great views”
 of 5 bubbles MLLeclerc, 1 Jan 2017 | Read review
“Professional staff and excellent hospitality. They have your best interest at heart.”
 of 5 bubbles Z1427MCdavidt, 27 Nov 2016 | Read review
“Best personalized service!”
 of 5 bubbles ADG_Cal, 23 Nov 2016 | Read review
“The junior suite has two king beds made into one massive bed.”
 of 5 bubbles dougb708, 22 Nov 2016 | Read review
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