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The Ritz-Carlton, Shenzhen

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 807*
US$ 230*
Great Deal
US$ 235*
US$ 235*
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The Ritz-Carlton, Shenzhen
The Ritz-Carlton, Shenzhen
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861 Reviews from our TripAdvisor Community

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Showing 468: English reviews
Start your review of The Ritz-Carlton, Shenzhen
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Reviewed 3 days ago NEW

Very nice and with good service. All staffs there are very polite and with nice smile. Breakfast and tea are good as well. Last but not least, the view of the executive floor room is excellent, especially seeing it from the bath tube. One bad thing is: the isolation of sound is not so good as we can hear the...

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Helpful?
Thank Kurt Miles L
Tucson, Arizona
Reviewed 3 days ago NEW

I recently traveled to China April 14 – May 4. My husband and I spent the majority of our time at The Ritz Carlton, my husband has been to China many times and has stayed at The Ritz Carlton, Shenzhen a number of those times, but this was my first time to China. He tried to explain to me before...

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Helpful?
Thank Adrienne711
Reviewed 5 days ago NEWvia mobile

Many times I have stayed here. Always top level service!! The service staff always remember me even if I have not returned for months. It is a credit to Ritz and Marriott for keeping great employees! Always well done!

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Helpful?
Thank Mark K
San Mateo, California
Reviewed 1 week ago

What can you say, it is a Ritz. The personnel were extraordinarily friendly and helpful. The location is close to everything you need, next door to a shopping center full of diverse list of restaurants, so you can't get "stuck in a hotel". Plus the convention center and train station are nearby as well. Though it is a bit expensive...

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Helpful?
Thank John K
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear John K, Thank you for taking the time to share your very nice comments on TripAdvisor. I am thrilled to learn that you had a great dining experience at Flavorz restaurant with the variety of breakfast options and the finest personal services provided by our Ladies and Gentlemen throughout your stay. As the General Manager, I am very proud...

Manhattan Beach, Ca.
Reviewed 1 week ago via mobile

I am not sure why someone would come to Shenzhen for tourism, but for whatever reason you do come I would highly recommend the Ritz. The only reason it gets an A- is we had dinner in the Italian Restaurant twice. The service was way. Slow par for the Ritz. Slow, non responsive and we had to ask for drinks....

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Helpful?
Thank WanttoBBajan
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear WanttoBBajan, Warmest greetings from YOUR Ritz-Carlton, Shenzhen. Thank you very much for your wonderful comments and your loyalty to The Ritz-Carlton brand. I am most delighted to hear that you had a good stay at The Ritz-Carlton, Shenzhen, and especially impressed by the services provided by our ladies and gentlemen who made your stay memorable. As the General Manager,...

Tel Aviv, Israel
Reviewed 1 week ago

Loved my stay here! First of all, location is great – right in the center of Futian and across the convention Centre with two shopping centers just adjacent. I will say that this is not the most lavish or posh hotel, however they make it big time by SERVICE SERVICE SERVICE. From check-in at the club lounge, to checkout –...

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Helpful?
Thank AvivLeshem
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear AvivLeshem, It was a great pleasure to have you visit The Ritz-Carlton, Shenzhen. I am very happy to know that you loved your stay, especially the service provided by Anny, Sun, Elsa and our talented Ladies and Gentlemen. I will personally share your comments with the team, to thank and celebrate their commitment to service excellence. Thank you for...

London, United Kingdom
Reviewed 1 week ago via mobile

The moment you walk in you are treated like royalty, we were looked after by the duty manager, Sam, who upgraded us straight away, the service in the dinner buffet was 10/10 as was the food. We even had a personal gift (Chinese framed dragon) delivered to our room. We have travelled extensively all over the world and this was...

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Helpful?
Thank pcb83
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear pcb83, Thank you very much for taking the time to write a great review on Trip Advisor. It is my great pleasure to read your comment on The Ritz-Carlton, Shenzhen as “by far the best experience we have had,” and that you were especially impressed by the friendly service provided by Sam, and our Ladies and Gentlemen. I am...

sydney
Reviewed 1 week ago via mobile

Good rooms, spacious, next to a shopping centre close to Carrefour, high end shopping mall and a mid end everyday shopping mall with lots of food options. A great tailor next to hotel which is a great spot for cheongsam or Chinese qi pao Service top notch ! Very attentive staff - really helped you everyday possible -thanks so much...

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Helpful?
Thank lucida_star
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear lucida_star, Greetings from The Ritz-Carlton, Shenzhen, and thank you very much for taking the time to write a review. I am thrilled to learn about your fantastic experiences with spacious rooms and especially the services provided by Kiney, and our ladies and gentlemen. As the General Manager, I am very lucky to work with such an incredible team here...

Singapore, Singapore
Reviewed 2 weeks ago

The moment you enter into the property and to your every needs , they spend no expenses in making sure you are well taken care of . A pity I did not have enough time to explore their resturants and Bar. You guys are tops in my books , keep it up.

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Helpful?
Thank eddiww2015
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear eddiww2015, Thank you very much for choosing The Ritz-Carlton, Shenzhen for your recent trip to Shenzhen. I am very pleased to learn about your fantastic experience at our hotel during your trip to Shenzhen. I am so proud to learn that our Ladies and Gentlemen created unmatched memories and experience for your stay. I will personally share your great...

Reviewed 2 weeks ago via mobile

Great, A+. The service was great, people are very friendly. Food is good, everyboody very profesional. One of the best hotels that I visited. I recomend it. You have 24/7 fitness center, 24/7 in room service. You should try ice cream and mango puding. And the town is clean, people friendly

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Helpful?
Thank Andraž Ž
Iwan D, General Manager at The Ritz-Carlton, Shenzhen, responded to this review

Dear Andraz Z, Thank you so much for choosing The Ritz-Carlton, Shenzhen for your recent trip to Shenzhen. I am most delighted to learn about your great experience with Your Ritz-Carlton, Shenzhen, “one of the best hotels that I visited”. Thank you for mentioning good food and 24/7 fitness center, 24/7 in room service and especially our attentive Ladies and...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry

Additional Information about The Ritz-Carlton, Shenzhen

Address: 116 Fuhua San Road | Futian District, Shenzhen 518048, China
Region: China > Guangdong > Shenzhen > Civic Center
Price Range: ₹ 12,993 - ₹ 51,713 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Shenzhen 5*
Number of rooms: 280
Reservation Options:
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Also Known As:
The Ritz-Carlton, Shenzhen Hotel Shenzhen
Hotel Style:
#1 Romantic Hotel in Shenzhen
#1 Business Hotel in Shenzhen
#1 Spa Hotel in Shenzhen
#2 Luxury Hotel in Shenzhen
#56 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Shenzhen staff and other travellers.
5 questions
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Questions? Get answers from The Ritz-Carlton, Shenzhen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the club floor – The club lounge and the service are very much worth the premium”
AvivLeshem, 15 May 2017 | Read review
“Premier Club floor with executive lounge access. Great value for money”
  • View from executive lounge
  • View from the executive lounge
  • Premier King on club floor
katzehaas, 2 May 2017 | Read review
“High floors always better for the incredible views of the city”
645regr, 2 May 2017 | Read review
“Upgrading is always better lol”
Bianca1russ, 21 Apr 2017 | Read review
“Club room for certain”
genek2016, 19 Mar 2017 | Read review
5 of 5
Ctrip.com
US$ 230* /night
View Deal
RitzCarlton.comUS$ 235
Hotels.comUS$ 235
HotelQuicklyUS$ 807
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*Disclaimer
Prices are for 1 room, 2 adults
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