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116 Fuhua San Road, Futian District, Shenzhen 518048 China
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Traveller (2063)
360
Panoramas (32)
Room & Suite (515)
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About

#7 of 3,274 hotels in Shenzhen
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Discover luxury at The Ritz-Carlton, Shenzhen. A gem among hotels in Shenzhen City, China, we offer a perfect blend of modern comforts and worldwide elegance, in a superior setting near the Shenzhen Convention Center and the Exhibition Center in the Business District. Whether you are here for business or leisure, we have you covered. The Ritz-Carlton, Shenzhen hosts the largest ballroom in Shenzhen with maximum 600 attendees. Make use of the fitness center with locker rooms to keep your belongings secured. After a long day, rest in our comfortable rooms enjoying the city, pool or garden views. Dine in our restaurants featuring Chinese, Italian, desserts or relax in the live Jazz bar. Make the best of your stay at The Ritz-Carlton, Shenzhen.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa changing rooms
Personal trainer
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand films
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Centrally Located
Languages Spoken
English, Chinese
Hotel links
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Location

96Great for walkers
Grade: 96 out of 100
102Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
3475Reviews10Q+A100Room tips
Traveller rating
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Most Recent
yun chao wrote a review 20 Jan
Eindhoven, The Netherlands1 contribution
It was my first time back into mainland China after the pandemic. Although it is quarantine free to enter the mainland it is still not very straightforward to enter China. I had the pleasure to meet two specific staff members within the Guest Services and Club Lounge that I would label as providing service beyond my expectations. They were extremely helpful in the entry and exit requirements between Hong Kong and Mainland China. In summary, very good and quality hotel and very helpful staff who are trying to make your stay enjoyable. And the Club Lounge is magnificent.
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Date of stay: January 2023Trip type: Travelled on business
Room Tip: If you can afford it try to take a room with Club Lounge access. Not for the food only but the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Veronica Gao, Guest Services / Front Office at The Ritz-Carlton, Shenzhen
Responded 3 days ago
Dear Valued Guest, Thank you for sharing your feedback with the travel community. I am delighted to know that you had a wonderful stay with us. Feedback such as this is very encouraging to our ladies and gentlemen in providing excellent guest service. Once again I thank you for sharing your experience with us and look forward to welcoming you back very soon! Sincerely, Veronica Gao Hotel Manager The Ritz-Carlton, Shenzhen
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MJellick wrote a review Dec 2021
Los Angeles, California197 contributions106 helpful votes
Hotel's Favourite
Each and every time I stay at the Ritz-Carleton, Shenzhen, I am impressed by the attention to detail, from check-in to check-out. Warmly welcomed by Serina, I was shown my room which was comfortable with a great view of the downtown skyline. Serina went out of her way to make my stay accommodating upon arrival, and over the course of the three days/two nights, I was constantly reminded why I continue to visit the Ritz. The food and beverage, the professionalism and courtesy, and the cleanliness and comfort all went to make my stay enjoyable and relaxing. I look forward to my next visit, and likewise, would recommend the Ritz-Carleton, Shenzhen to anyone looking for an oasis in the middle of the city...
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Date of stay: December 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Veronica Gao, Guest Services / Front Office at The Ritz-Carlton, Shenzhen
Responded 9 Jan 2022
Dear Valued Guest, Thank you for sharing your feedback with the travel community. I am delighted to know that you had a wonderful stay with us. Feedback such as this is very encouraging to our ladies and gentlemen in providing excellent guest service. Once again I thank you for sharing your experience with us and look forward to welcoming you back very soon! Veronica Gao Hotel Manager The Ritz-Carlton, Shenzhen
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maria B wrote a review Feb 2022
1 contribution
The Ritz Carlton Shenzhen is fantastic in so many ways: Cozy environment, spacious rooms and great room service. The staff is very kind and friendly with beautiful smiles. The restaurant has a variety of delicious delicacies prepraed by amazing chefs, particularly Chef Dipak. Thank you so much to Shannon, Joy, Nina, Charlene and Mr.Martin for wonderful surprises, dining and staycation experience. We really appreciate your effort. Everything has been superb and delightful.
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Veronica Gao, Guest Services / Front Office at The Ritz-Carlton, Shenzhen
Responded 8 Feb 2022
Dear Valued Guest, Thank you for sharing your feedback with the travel community. I am delighted to know that you had a fantastic anniversary staycation with us. Feedback such as this is very encouraging to our ladies and gentlemen in providing excellent guest service. Once again I thank you for sharing your experience with us and look forward to welcoming you back very soon! Sincerely, Veronica Gao Hotel Manager The Ritz-Carlton, Shenzhen
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Guide283806 wrote a review Dec 2021
15 contributions
We had a wonderful birthday and thanksgiving celebrations in Ritz Carlton Shenzhen together with our family and friends. They have wonderful and superb staffs. The Chefs and managers are walking around, greeting the guest and were making sure they are well served . The place is elegant yet cozy and warm. The food is absolutely delicious and lots of choices. We really like the personal serving of some dishes that were well arranged and served. All in all we are very satisfied to this restaurant and hotel. Thanks to Ms. Shannon for recommending this place.
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Date of stay: December 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Veronica Gao, Guest Services / Front Office at The Ritz-Carlton, Shenzhen
Responded 2 Dec 2021
Dear Valued Guest, Thank you for sharing your feedback with the travel community. I am delighted to know that you had a wonderful birthday and thanksgiving celebrations in Ritz Carlton Shenzhen together with our family and friends. Feedback such as this is very encouraging to our ladies and gentlemen in providing excellent guest service. Once again I thank you for sharing your experience with us and look forward to welcoming you back very soon! Veronica Gao Hotel Manager The Ritz-Carlton, Shenzhen
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jason L wrote a review Nov 2021
Elmira, New York66 contributions3 helpful votes
+1
We have stayed a few times at the Ritz Carlton Shenzhen since 2016 and always enjoyed the service from to club lounge to the house keeping. Just had a stay there again last week and it was still exceptional.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Veronica Gao, Guest Services / Front Office at The Ritz-Carlton, Shenzhen
Responded 22 Nov 2021
Dear Valued Guest, Thank you for your great support the The Ritz-Carlton Shenzhen as always and thank you for sharing your wonderful review of our property with the Trip Advisory community. I am thrilled you enjoyed the services. We strive to be your “home away from home” when traveling and hope to welcome you back again soon. Sincerely, Veronica Gao Hotel Manager The Ritz-Carlton, Shenzhen
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stone Maker wrote a review Oct 2021
1 contribution
A very cozy and luxury hotel. The staffs are also very friendly. I hurt my leg in the swimming pool, my fault of course, and Anna very nicely helped me, cleaning the wound and finding a bandage for me. Definitely would like to visit this hotel again.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Veronica Gao, Guest Services / Front Office at The Ritz-Carlton, Shenzhen
Responded 9 Oct 2021
Dear Valued Guest, Thank you for sharing your wonderful review of our property with the Trip Advisory community. I am thrilled you enjoyed the service. It is really our Ritz-Carlton pleasure to have you stay with us and thank you for your compliments on our ladies and gentlemen. I will certainly pass on to Anna along with my own appreciation for a job well done. We strive to be your “home away from home” when traveling and hope to welcome you back again soon. Veronica Gao Hotel Manager The Ritz-Carlton, Shenzhen
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maht M wrote a review Sep 2021
Shanghai, China17 contributions
I will always stay here in every subsequent visit to Shenzhen. Everything has been superb; check-in was smooth and pleasant, housekeeping was very kind to me when I requested extra shampoo and tea, fitness staff was helpful, and I’m very happy and delightfully surprised to see my dear friend Chef Lollo working here now in the Italian restaurant. The restaurant team is very smooth and I appreciate their professionalism. The food is also really delicious. Don’t skip the tiramisu.
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Date of stay: September 2021Trip type: Travelled with family
Room Tip: Bring a swimming cap! The rest they take care of. Reach out to Erick if you have any problems,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Veronica Gao, Guest Services / Front Office at The Ritz-Carlton, Shenzhen
Responded 8 Oct 2021
Dear Valued Guest, Thank you for sharing your wonderful review of our property with the Trip Advisory community. I am thrilled you enjoyed the room and food in Italian restaurant. We strive to be your “home away from home” when traveling and hope to welcome you back again soon. Sincerely, Veronica Gao Hotel Manager The Ritz-Carlton, Shenzhen
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anastasia wrote a review Sep 2021
Guangzhou, China1 contribution
+1
I am very grateful to Peter Wu for finding a charger for my Iwatch from outside, which was delivered to my room with the greeting card. And to be honest, on that day I checked all nearby stores around and was not able to find it myself, so I was extremely touched by the outstanding service, thank you, Peter! My stay at the Ritz Carlton Shenzhen was very pleasant, great location with lots of restaurants and shopping mall nearby, I enjoyed the outdoor pool which is beautiful, and the breakfast buffet has a good choice and standard. Needless to say, would be very happy to come back))
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Date of stay: September 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Veronica Gao, Guest Services / Front Office at The Ritz-Carlton, Shenzhen
Responded 8 Oct 2021
Dear Valued Guest, Thank you for sharing your wonderful review of our property with the Trip Advisory community. I am thrilled Peter provided the attentive service for you and helped you to find the charger. We strive to be your “home away from home” when traveling and hope to welcome you back again soon. Sincerely, Veronica Gao Hotel Manager The Ritz-Carlton, Shenzhen
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Weilong S wrote a review Aug 2021
1 contribution
What an amazing breakfast being served with Psyche and Fairy, with their Freshly welcoming smile you definitely will have a great DAY🥰. And dont forget the outdoor pool with its amazing views. Highly recommended
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Review collected in partnership with 单个酒店
Date of stay: August 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Veronica Gao, Guest Services / Front Office at The Ritz-Carlton, Shenzhen
Responded 12 Sep 2021
Dear Valued Guest, Thank you for sharing your wonderful review of our property with the Trip Advisory community. I am thrilled you enjoyed the breakfast and outdoor pool. We strive to be your “home away from home” when traveling and hope to welcome you back again soon. Sincerely, Veronica Gao Hotel Manager The Ritz-Carlton, Shenzhen
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dayang60 wrote a review Aug 2021
Shanghai, China83 contributions98 helpful votes
I have being stayed this Ritz uncountable times in so many years for business purposes, coming and going with no issues. Stable team means I know some of their staffs , so vice versa. when I check in this time, the front desk asked me shown 3 QR green codes( of course due to COVID-19), I did so, and I have all codes green. The hotel still refuse me staying unless I have NAT done! The operation manager said it is local administrative staff orally requested the hotel doing so. Just a day before I was in Shenzhen Andaz, and I checked in later in Shenzhen grand Hyatt where allow me stay in with 2 QR codes only. The point is in the same city, other hotels accept guests aligned with government guidelines (showing 2 RQ green code), the Ritz is following the local administrative policies without formal notification. Do the top management work properly to reduce troublesome for people? If Ritz want do the oral order from local administrative office, why they don’t tell us in advance? When I ask the Ritz call me later for making a formal complaint, they only let the operation manager repeated the fact is they got the oral notification and they have to refuse the guest unless offering a NAT certificate…. My misfortune is my flight was landed in a city has disease even that is diverted landing without off the plane. Till now, after a week past, no apologies and explain from the RD or MD, maybe they think it was not their fault, they cannot control the situation….. then congratulations! If the hotel management can ignore an ambassador guest, I can imagine what and how they work on other services. I’d like to thanks for the operation manager called me and even his answer was not what I expected, I guess his manger just don’t want listen. Since I have stayed in this property so many times, I still wish them the best!
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Date of stay: August 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Veronica Gao, Guest Services / Front Office at The Ritz-Carlton, Shenzhen
Responded 10 Aug 2021
Dear dayang60, Thank you very much for taking your time to share your experience regarding your recent stay with us. Please accept my sincere apologies for falling short of your expectations. We definitely recognize the loyalty and great support extended from each and every guest of Marriott Bonvoy and I truly understand how frustrating it can be to experience the issues upon check-in after a long flight. Please rest assured that the wellbeing of our guests and staff is of paramount importance. For this case, we had a serious internal discussion for necessary investigation and improvements. Following earlier communications, please allow me to further explain herein that, the team duly follows the requirements from local authority of Futian district. We are very sorry that the communication wasn’t handled in a better way to make your trip pleasant and smooth. I would like to be your personal contact to further communicate the issues and it will be my pleasure as well to be of assistance for your future reservations in our hotel. You can reach me by email at veronica.gao@ritzcarlton.com. I would be very happy to have the opportunity of welcoming you back in the near future and for you to experience the Ritz-Carlton stay. Again, thank you so much for your valuable feedback. Best wishes and regards, Veronica Gao Director of Rooms The Ritz-Carlton, Shenzhen
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$158 - $204 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
深圳丽思卡尔顿酒店, the ritz-carlton, shenzhen hotel shenzhen
LOCATION
ChinaGuangdongShenzhenCivic Center
NUMBER OF ROOMS
280
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THE RITZ-CARLTON, SHENZHEN - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about The Ritz-Carlton, Shenzhen
Which popular attractions are close to The Ritz-Carlton, Shenzhen?
Nearby attractions include Shenzhen Convention and Exhibition Centre (0.3 km), Lavo (0.5 km), and Yijing Town Center (0.3 km).
What are some of the property amenities at The Ritz-Carlton, Shenzhen?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton, Shenzhen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Shenzhen?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Shenzhen?
Yes, free parking is available to guests.
What are some restaurants close to The Ritz-Carlton, Shenzhen?
Conveniently located restaurants include Flavorz (all-day dining restaurant), Paletto Italian Restaurant, and Haidilao Hotpot.
Are there opportunities to exercise at The Ritz-Carlton, Shenzhen?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at The Ritz-Carlton, Shenzhen?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Shenzhen offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton, Shenzhen?
The staff speaks multiple languages, including English and Chinese.