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Futian Shangri-La Shenzhen

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#15 of 2,727 Hotels in Shenzhen
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Futian Shangri-La Shenzhen
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845 Reviews from our TripAdvisor Community

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Showing 356: English reviews
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Reviewed 1 week ago via mobile

...and i have been to quite a few! Reception is nice, resembling the one at Shanghai on a smaller scale but all in all, OK. Rooms are *just* OK, and breakfast is simply appalling. The restaurant lounge looks and feels like a fast food chain - noisy, tasteless, plastic, dark. And the breakfast itself is highly forgettable to say the...

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Helpful?
2Thank YTenorio
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear YTenorio, Please allow me to apologize sincerely for the frustrations you encountered during your recent stay with us. I was very concerned to read of the poor breakfast experience in our Café Zen. Café Zen is generally such a lovely venue to start the day and I truly regret that we let you down on this occasion. We always...

Hong Kong, China
Reviewed 1 week ago

I stayed in this hotel many times since 2016. every time I stay here feel like home. The location is the best, you can find many good restaurants around here. The reception with the friendly smile and welcome me. Anyway, this is one of the best in ShenZhen

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Helpful?
Thank KKNONG
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear KKNONG, Thank you for choosing to stay again at Futian Shangri-La and taking the time to share your experience on Trip Advisor. We were delighted to read that you enjoy the our staff’s warm service and appreciate your compliments regarding our location. Your compliments are motivating all of us to continue to go the extra mile again and again....

England
Reviewed 2 weeks ago via mobile

Stayed at this hotel just overnight on a weekend break. My stay was perfect from start to finish. Check in and out was easy. The room was huge and very comfortable. The breakfast selection was huge and I also used the spa which was wonderful and the pool, which was very relaxing. All in all a very nice hotel and...

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Helpful?
Thank chrisletrek
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear chrisletrek Thank you for choosing to stay at Futian Shangri-La, Shenzhen. I am thrilled to read that you had a perfect stay with us and appreciated our check in and out service, room, breakfast, SPA and swimming pool. Please let us know when you’ll be visiting Shenzhen again, we’re very much looking forward to welcoming you back soon. Yours...

Reviewed 4 weeks ago

Stayed AGAIN for the new year 1/1. I could say the property's hardware is great, but service is absolutely poor. We had one night accommodation this time & enjoyed dinner buffet in the new year. Dinner buffet: Some fruit Juice from the SAME machine can be either hot or cold. Depends on the juice you choose. No caution sign, becareful...

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Helpful?
1Thank locsyk
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear locsyk, Thank you for choosing to stay again at Futian Shangri-La, Shenzhen and for letting us know you comments. We are truly sorry that you experienced many defects during your stay, please accept our sincere apologies for letting you down, we absolutely wish this were not the case. Once again we are sorry indeed for the unpleasant experience and...

Zionsville, Indiana
Reviewed 4 weeks ago

This is an incredible hotel in Shenzhen. First class in every respect with a wonderful customer oriented staff led by Rudi the General Manager. Rudi works 24/7 to ensure everything is perfect for the hotel guests. I spent several months at the hotel for two weeks a month and this is a first class 5 star hotel in every respect....

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Helpful?
Thank Bill B
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Bill B Thank you for taking the time to share the experience of your last stay. We appreciate your generous comments especially your recognition of our team, your compliments are motivating all of us to continue to ensure a perfect stay for each of our valued guests. Thank you once again for your lovely post and we are all...

Singapore, Singapore
Reviewed 19 January 2017 via mobile

I was being arranged by my client to stay in the hotel for my business trip. I was blessed with a beautiful room with a nice view of the city. The spa, stream room and sauna is my favourite place to chill out daily. Is really a blessing to stay in the hotel. Good breakfast spread and service by the...

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Helpful?
Thank Nicksim78
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Nicksim78, Thank you for posting such lovely comments. I am delighted to know that you enjoyed the beautiful room with a nice view, the steam room, sauna, breakfast and service from the team. We very much hope that we will have the opportunity of welcoming you back in the near future. Yours sincerely, Rudolf Gimmi Hotel Manager

Reviewed 18 January 2017

They took excellent care of me. I had two different stops here while staying in Shenzhen. One night I had to leave to go to another city but didn't want to take all of my luggage. They held it overnight for me. Very appreciated!! The breakfast is good each morning. I usually eat lots of breakfast in China because I...

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Helpful?
Thank Jamgrace
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Jamgrace, Thank you for choosing to stay again at Futian Shangri-La, Shenzhen and for taking the time to share your experience at our hotel. We appreciate your generous comments on our Concierge service and the breakfast. We certainly believe that you will continue to receive the exceptional service on your future visits and we are all looking forward to...

Shenzhen, China
Reviewed 17 January 2017

I come to Shenzhen every two months for a least seven days and I can stay wherever I want in Shenzhen, but I always stay here. Centrally located and convenient to business, entertainment & shopping. Great staff in Horizon Club - Tiffany, Troy, Melissa,Joanna, Daisy, Rose, Lance, Stephanie, Amaya, Rebecca, and Landy took great care of me on this stay....

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Helpful?
Thank gerrygagnon
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear gerrygagnon, Thank you for your continued tremendous support and for taking the time to share all details of your experience at Futian Shangri-La, Shenzhen. Thank you for your recognition on the location, Concierge service, laundry & room service and especially the service of our Horizon Club team, we very much appreciate that you address each colleague by name and...

Shanghai
Reviewed 15 January 2017

Nice location, great decor for a business traveler. Service wise in terms of the associates ability to anticipate and understand guest needs is well below par. I've tried to shared my experience through the hotel recommended email as soon as I have checked in, stayed two full days and still no one reached out. So much for "let us know...

Review collected in partnership with shangri-la.com
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Helpful?
Thank Distinctraveller99
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Distinctraveller99, Thank you so much for choosing to stay at Futian Shangri-La, Shenzhen. Your compliments about the location and decor are much appreciated. We are really sorry that you have departed with a poor impression of our service. Needless to say, communication between guests and our team is of course the basis of a really good experience. With this...

Reviewed 6 January 2017 via mobile

A rush business trip, most impressive with extra ordinary caring n details of Concierge Andrew, very helpful n attention to details. A credit to the hotel. On the contract, some hardware, like TV in bathtub rate very outdated, need to be readdress ? Who will watch TV, everybody is playing Mobile phones or I pad

Review collected in partnership with 单个酒店
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Helpful?
Thank Akka90907564
Rudolf G, Hotel Manager at Futian Shangri-La Shenzhen, responded to this review

Dear Akka90907564, Thank you for choosing to stay at Futian Shangri-La, Shenzhen and letting us know your comments. I am thrilled to read your compliments on Andrew’s service, who was able to delight you. At the same, your kind comments regarding the TV in the bathtub are sincerely appreciated and we will keep them in mind for possible future modifications...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located in the heart of Futian business district, Futian Shangri-La, Shenzhen, the second Shenzhen hotel for the Shangri-La group, is within easy reach of the Shenzhen Convention and Exhibition Centre, shopping malls and office towers, and is steps away from the newly opened Futian Station, which is the largest underground station in Asia, and the second largest in the world, also is just minutes away from the Huang Gang and Futian Port border crossings into Hong Kong, 15 minutes' drive from the Louhu Railway Station and 30 minutes away from Shenzhen Bao'an International Airport and the Shekou Ferry Terminal. Blending traditional and contemporary designs, this 528 (rooms and suites) Shenzhen luxury hotel brings a new standard of hospitality to the city with its first-rate facilities and renowned Shangri-La service.Being one of the finest Shenzhen hotels, the guest rooms are among the largest in the city with an average floor area of 45 square metres. In addition, 53 spacious serviced apartments are available to cater to the needs of guests and families staying for longer periods.Discover a fine selection of cuisines from around the world at the hotel's superb restaurants and bars, and relax body and soul and in the state-of-the-art health club and luxurious spa facilities.With a commanding view of the city skyline or Shenzhen Civic Centre Park and Lotus Hill Park, Shangri-La Residences, Futian, Shenzhen offers 53 serviced apartments including one-, two- and three-bedroom units, as well as one, three-bedroom unit with study room. Restaurants & Bar: Café Zen: 256 seats, open kitchen buffet offering Hong Kong specialties and local favourites. Shang Garden: 126 seats, Huaiyang and Cantonese cuisine in a contemporary bistro setting. Private rooms available. Seventh Son: 164 seats, authentic and sumptuous Cantonese cuisine. Open for both lunch and dinner, also features 9 private dining rooms. Lobby Lounge: 138 seats, beverage and snacks. Live entertainment from 8 p.m. to 12 p.m. Shang Garden Bar: 50 seats, a wide range of quality handcrafted cocktails made with premium ingredients, whisky, wine, beer, liquor, and snacks Shang Gourmet: 32 seats, freshly brewed coffee, premium tea, homemade baked goods, pastries, classic savoury treats, sandwiches and salads. Corporate Social Responsibility: Shangri-La Hotels and Resorts have unified all initiatives within five key areas of CSR namely, Environment, Health & Safety, Employees, Supply Chain, and Stakeholder Relations under the umbrella brand of "Sustainability." This campaign strives to properly educate its stakeholders, inspire and engage its employees, enjoin its business partners and align with the local community initiatives so that CSR can be used as a more significant tool towards development. ... more   less 

Additional Information about Futian Shangri-La Shenzhen

Address: No.4088 Yitian Road, Futian District, Shenzhen 518048, China
Region: China > Guangdong > Shenzhen > Huanggang Port
Price Range: ₹ 10,055 - ₹ 21,522 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Futian Shangri-La Shenzhen 5*
Number of rooms: 528
Reservation Options:
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Also Known As:
Futian Shangri-La Shenzhen Hotel Shenzhen
Hotel Style:
#6 Business Hotel in Shenzhen
#6 Romantic Hotel in Shenzhen
#11 Spa Hotel in Shenzhen
#15 Luxury Hotel in Shenzhen
#53 Best Value Hotel in Shenzhen
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Questions & Answers

Here's what travellers have asked, with answers from Futian Shangri-La Shenzhen staff and other travellers.
6 questions
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Questions? Get answers from Futian Shangri-La Shenzhen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an end room with sweeping panaromanic views of the city.”
 of 5 bubbles 682BillB, 24 Jan 2017 | Read review
“The upgrade to Horizon Club is well worth the charge. Study the amenities you receive.”
 of 5 bubbles gerrygagnon, 16 Jan 2017 | Read review
“View the Ping Am building”
 of 5 bubbles A2246WMchrisk, 21 Nov 2016 | Read review
“Choose a Horizon Club room for the best views, food, beverage, and service!”
 of 5 bubbles L2279FGjm, 12 Sep 2016 | Read review
“If you booked Club Floor, go directly to 37/F for check in. Do not check in at reception.”
 of 5 bubbles locsyk, 8 Sep 2016 | Read review
5 of 5