酒店的的服务一如既往的出色，早餐也很美味，交通十分便利，步行地铁或者出租车到哪里都不远，工作人员徐海霞很有礼貌，贴心，热心的提供建议。The hotel is excellent as usual.The breakfast is very local and international, delicious. Location of this hotel is very central of Shenzhen, so you could walk, take cabs, or take metros to everywhere. The staff here is warm-hearted as well.
Amid COVID overseas travel is extremely difficult if not impossible, so my wife and I celebrated our birthdays (one day apart) this year at the Futian Shangri-la Hotel. Indeed we had had an awesome time and amazing experience there. Alan Yang the Front Office Duty Manager took extremely good care of our room booking and he made sure that our room was nicely decorated for the occasion. The birthday cake and other amenities, and the warm welcome extended by the friendly and approachable guest relations staff readily make us feel at home upon arrival at the hotel. Yuki Li the Horizon Lounge Manageress was professional and helpful, always readying gourmet food and wine for us all. She even specially arranged for Jolin Jiang the Lounge Chef to prepare a bowl of "LONGEVITY NOODLE 长寿面" for me on my birthday. The Cantonese style noodle Jolin prepared was truly authentic and I really enjoyed it. Lana Liang the Cafe Zen Waitress took troubles to give me an intro at great length to the sumptuous Cafe Zen Buffet. She knowledgeably took me through almost all of the various specialty food stalls and I admire her eagerness and thoroughness…
I checked into Shangri-La Hotel Shenzhen on August 5, 2022, and stayed there for three days. My room number is 3102. My name is GUO Since I checked in at 11 o 'clock in the evening, the gym of the hotel has been closed, but I have to exercise every day for personal reasons, so I asked Coco that I need to use the gym for an hour. At that time, Ms. Coco quickly helped me apply for admission to the gym and informed the person in charge of the gym to take me to the gym. Allen Liu, patiently guided me through the treadmill functions and provided me with cold mineral water and a towel. I was very moved. Allow me to commend the Coco with Allen.
The hotel is very comfortable, the room is big and the scenery is good! The room was cleaned very well. Gino service was very good and helped to solve many problems. The hotel is located in the center of Futian, Shenzhen, very close to Futian Station, so it is very convenient to travel!
Excellent location in Futian, Shenzhen. Nice service, especially the pleasant moment at Horizon Club. It was an unforgettable stay with Yuki and her team, and thanks for taking good care of our family. Next time when we come to visit, this must be the first choice for our family.
This hotel is very well presented, in a great central location and maintains the standards that you would expect of such a highly regard d global brand. Immaculately clean with excellent amenities available, we will have no hesitation in staying here again
Perfect service from horizontal club and all the employees treat you truly friendly so that you feel like home while your stay. Strongly recommend to stay and enjoy another level of services compared with other hotels in Shenzhen area.
She is so nice and friendly. Massage skill is good and the strength applied is just what I need. Also, she offer a very silent surrounding during my stay and was very responsive. I definitely will choose she again next time when I visit again
Here comes Shangri-La Hotel Shenzhen, where the food is great! Miss Ava has given us a very good service experience. She is very professional, responsive, enthusiastic and pleasant in communication. Thank you very much for the considerate service of the staff of Shangri-La and your hotel!
I recently stayed to Shangrila Hotel Futian, Shenzhen and during my stay I had few problems with my phone and need some help for arranging my stay. I want to thank you heartfully Mr Harry Lin and Mr Hugo Zhao, who have helped me in solving my phone problem and gave me support during my stay. They are wonderful and caring staff. Best service received in many years of China business trip!!! If you stay here make sure to meet these two precious guys! They will let your stay be wonderful! A great hurry to Concierge team! Elisa