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The Westin Xiamen

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#1 of 1,237 Hotels in Xiamen
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366 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Xiamen
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Showing 237: English reviews
Seattle, Washington
Reviewed 24 August 2016

I like to stay at the upper floors with the great views. Buffet breakfast was great but some of the servers don't understand English too well. If you like to go for a walk or a run, the stadium and a man made lake are closed by.

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Helpful?
Thank SeattleHKWorldTravel
Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing The Westin Xiamen. We are truly grateful for your compliment and glad to know that you enjoyed the stay with us. Every element of your stay is created to leave you feeling better than when you arrived. Also, your comments about associates' English level has been shared, we will conduct more training to our...

Helsinki, Finland
Reviewed 18 August 2016

Quite rarely you visit a hotel, where you truly feel like a welcomed guest. I really appreciated the extra length Westin staff did for making my stay there really enjoyable. + Extremely friendly and professional staff + Well above average gym/pool + Breakfast selection + Overall cleanness + Rooms - Sometimes you have to wait the elevators a really long...

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Helpful?
Thank Jori O
Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing The Westin Xiamen and taking time out to review us. We truly appreciate your compliments, and It’s delighted to know that you had an enjoyable stay with us. At Westin, every day is geared toward a better you, with our hotel facilities and signature offerings that fuel and energize your every move. Your kind...

Hong Kong, China
Reviewed 7 August 2016

Very good hotel for Chinese standards !. I was upgraded to a room with some workout equipment...Thats cool. Clean room with big bathroom with city view. Friendly and english speaking staff in reception and restaurants.

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Helpful?
Thank Yanek_HK
Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you for taking to share your review with us. We truly grateful for your compliment and glad to know that you are satisfied with our services. At Westin, every day is geared toward a better you, with our hotel facilities and signature offerings that fuel and energize your every move. And highly appreciate your recognition to services....

Shenzhen, China
Reviewed 20 July 2016

This Westin location lived up to it name in term of standards of services, rooms and facilities. Also located in the center of the Xiamen city it is very easy to access whether you are traveling by train or by plane.

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1Thank RS8888
Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing The Westin Xiamen and sharing your reviews with us. At Westin, every day is geared toward a better you, with our hotel facilities and signature offerings that fuel and energize your every move. We appreciate your positive comments, and glad to hear that you had a renewal stay with us.Your kind words will be...

Xiamen, China
Reviewed 18 July 2016

Room location was very good and the enmities are above standard. The Manger and staff were very accommodating to my requests and the Manager took it onto himself to make sure that I was happy with my stay at the hotel.

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Helpful?
Thank mlmohan
Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing The Westin Xiamen and taking time to review us. We appreciate your positive comments, and glad to hear that you had a renewal stay with us. At Westin, every day is geared toward a better you, with our hotel facilities and signature offerings that fuel and energize your every move. And thank you for...

Reviewed 7 July 2016

I was look forward to stay in the westin xiamen after reviewed on all social media, but to be honest did not hold too much expectation as there are quite a few of comments saying the service and faciltiy in this hotel should be improved. i waited almost 10 minutes for check in as there were only 2 staff at...

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Helpful?
Thank Shintraveller
Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you for spending your time to share the review with us. We are truly grateful for your compliment and glad to know that you enjoyed the stay with us. It's delighted to know that you are satisfied with most aspects of your stay. Every element of your stay is created to leave you feeling better than when...

Singapore, Singapore
Reviewed 2 July 2016

Service is very good. Staff are very polite and friendly. The room and food are great too. The surrounding area is quiet and you will see a lot of happy people in the plaza. Definitely will come back again

Review collected in partnership with this hotel
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Helpful?
Thank gdc214
Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you for taking to share your review with us. We truly grateful for your compliment and glad to know that you are satisfied with our services. At Westin, every day is geared toward a better you, with our hotel facilities and signature offerings that fuel and energize your every move. And highly appreciate your recognition to services....

Reviewed 26 June 2016 via mobile

I normally love Westin hotels and SPG service but honestly this hotel left me flat. The SPG app was down and I couldn't make my bookings like normal and because I was travelling it was a little but more difficult to make the booking online and I thought, oh well, I can see they have availability I'll just sort it...

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Helpful?
Thank Rob K
Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing The Westin Xiamen for your recent stay. Please accept our sincere apologies for the disappointing experience you hade during your accommodation. We have reflected your comments to our Front Office department and management team, and it’s being taking seriously. When the SPG APP is down, guests can book from our hotel website or SPG...

Shanghai Region, China
Reviewed 26 June 2016

The Westin in Xiamen seems to have a major mold problem! This is a serious health concern and needs to be remedied. I experienced mold in multiple rooms. If you suffer from allergies or asthma I would recommend staying somewhere else until the mold can be taken care of. It was growing all over the wall in my room and...

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Helpful?
1Thank 559elizabeth68
Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thank you very much for your precious comments. We would like to thank you for taking the time to give us feedback regards to your recent stay at The Westin Xiamen. Please rest assured your comments on the room condition are being taken seriously. As of the subtropical climate in Xiamen city, few guestrooms got effect by humid...

London, UK
Reviewed 22 June 2016 via mobile

Top rated on Tripadvisor for Xiamen, but I really cannot understand how... I stayed 10 hours, and would have changed hotel (probably to the excellent Indigo, where I stayed before) had I needed to stay in Xiamen any longer For examples: At check in I waited 15 minutes for a simple print of my airline boarding card. Not helpful at...

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Helpful?
Thank Stephen S
Westin X, Guest Experience Team at The Westin Xiamen, responded to this review

Dear Guest, Thanks for taking time to review us. We truly appreciate your feedback and sincerely apology for any inconvenience caused pertaining to your stay experience. As you are absolutely right, what you pointed out should not happen in a Westin hotel. Please rest assured that we are taking your comments very serious and now we are taking necessary action...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
The Westin Xiamen is strategically located in the central business district, offering spectacular views of the scenic Yundang Lake, the lush Xianyue Mountains as well as the bustling and vibrant cityscape of Xiamen. As part of a lifestyle development within a unique open spaced city complex, the hotel's excellent location ensures that renewal is only a casual walk within the cinema, art centre, museum, exhibition halls, retail shopping and multiple purpose sport centers nearby. The hotel is just 15 minutes by car to the Gaoqi International Airport, and the city's business areas as well as local attractions, such as the Xiamen International Convention Centre, or the famous cafe street, Haiwan Park, Gulangyu are all easily accessible within 15 minutes from the hotel.At Westin, guests are eligible to join Make a Green Choice for conserving environment. For each night you deline housekeeping get SPG Starpoints awarded at checkout.The hotel also takes care of the guests with other services like Concierge, Business Center, and Gift Shop. Careful attention is paid to the most important elements of their stay to make sure the guests feel better than when they arrived.The Westin Xiamen is invested by Xiamen Iport Group and Xiamen Fliport Hotel Group, and managed by Westin Hotels & Resorts, part of Starwood Hotels & Resorts Worldwide, Inc. ... more   less 

Additional Information about The Westin Xiamen

Address: No.398 Xianyue Road, Siming District, Xiamen 361012, China
Region: China > Fujian > Xiamen
Price Range: ₹ 8,939 - ₹ 15,962 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Xiamen 4.5*
Number of rooms: 300
Reservation Options:
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Hotel Style:
#1 Business Hotel in Xiamen
#1 Spa Hotel in Xiamen
#1 Luxury Hotel in Xiamen
#3 Romantic Hotel in Xiamen
#20 Best Value Hotel in Xiamen
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Xiamen staff and other travellers.
4 questions
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New York City, New York
over a year ago
Xiamen, China

Dear Guest,

Thank your very much for your precious comments. We would like to thank you for taking the time to give us feedback regards to your recent stay at The Westin Xiamen. We appreciate your positive comments very much. We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service.

Besides buffet breakfast , we offer some more food and beverage options including SuperFoodsRx dishes in our a-la-carte menu and in room dining menu. At the same time, if you have any special requirements, just feel free to let us know, we will happily enhance your dining experience.

Our hotel location strategically located in the central business district, offering spectacular views of the scenic Yundang Lake, the lush Xianyue Mountains as well as the bustling and vibrant cityscape of Xiamen. As part of a lifestyle development within a unique open spaced city complex, the hotel’s excellent location ensures that renewal is only a casual walk within the cinema, art centre, museum, exhibition halls, retail shopping and multiple purpose sport centers nearby. The hotel is just 15 minutes by car to the Gaoqi International Airport, and the city’s business areas as well as local attractions, such as the Xiamen International Convention Centre, or the famous café street, Haiwan Park, Gulangyu are all easily accessible within 15 minutes from the hotel.

At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.

over a year ago

See all questions (4)

Questions? Get answers from The Westin Xiamen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors get great views.”
 of 5 bubbles DapsSydney, 9 Jan 2017 | Read review
“Room 3112 is a great room for having small meetings in.”
 of 5 bubbles Dianascutie, 28 Nov 2016 | Read review
“Look for the higher floors overlooking the shopping mall to get a river / sea view”
 of 5 bubbles Suparno67, 14 Nov 2016 | Read review
“to see the Mt xian yue”
 of 5 bubbles 15715341, 21 Oct 2016 | Read review
“this is perhaps the tallest building in Xiamen so there is nothing to block your view. just pick a view you want and ask for it.”
 of 5 bubbles denniscW5019BX, 19 Oct 2016 | Read review
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