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Mercure Alger Aeroport

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Mercure Alger Aeroport
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517 Reviews from our TripAdvisor Community

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Showing 148: English reviews
Rome, Italy
Reviewed 18 October 2016 via mobile

The location is good, close to airport and to business area. Around shopping mall and many local typical restaurants. Hotel is old and seems they are disinvesting from it Elevator is bed: one out of tree is out of order; the others are not working well: noisy, sometimes do not stop, sometimes do not start. Breakfast is enough but could...

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Helpful?
Thank Ale293758
RSELLINI, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Ale293758, At first I would like to thank you for taking the time to post a comment on Tripadvisor, following your recent stay at Mercure Alger Aeroport. Any comments from you is appreciated, as it allows us to improve the quality of services that we offer to our guests. I have noted your comments with great interest and we...

Dublin 8
Reviewed 18 October 2016 via mobile

Loved every mnt in that hotel,staff were friendly and great location lots of restaurants just cross the road and big shopping centre on the the back of it is beat expensive but it worth it as 4 stars hotel

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Helpful?
Thank soufyaneb2016
RSELLINI, Directeur général at Mercure Alger Aeroport, responded to this review

Dear soufyaneb2016, Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rèmy SELLINI General Manager.

Reviewed 30 September 2016

Outside of the hotel and the lobby area look very nice. Rooms are very old and not well maintained. In my particular case the air conditioning was also not working. Location is great, as its only 5 mins from the airport and a quick cab ride to the city centre. But well over-priced for what you get.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Alex P
RSELLINI, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Alex P, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar, your feedback is very important to us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer;...

Reviewed 29 September 2016 via mobile

Tired, tatty, terrible. No hot water (and not much cold) in the shower. Room smelled of 40 years of stale smoke. Staff borderline rude on being told of no shower. Bed as hard as rock. Price astonishingly high. Only plus is proximity to airport. Clearly no investment in facilities, staff or quality management. One to avoid.

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Helpful?
Thank Oenophilia
RSELLINI, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Oenophilia, Thank you for staying at Mercure Alger Aeroport, and for taking the time to share your feedback with us. We value all the feedback we get from our guests and share with all the team and staff of the hotel. I have noted your comments with great interest and we are all sorry that your experience was not...

Wiltshire, United Kingdom
Reviewed 21 September 2016 via mobile

Stayed here for two nights whilst visiting Algiers. I was upgraded to a larger room, however this was very dated and in need of upgrading. The whole hotel feels in need of significant investment. Staff are mixed, some very friendly and helpful whilst others are plain rude. I'd only stay again if my options were limited, which in Algiers is...

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Helpful?
Thank S4Laa
RSELLINI, Directeur général at Mercure Alger Aeroport, responded to this review

Dear S4Laa, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar, your feedback is very important to us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; and...

Monserrato
Reviewed 16 September 2016 via mobile

I spent one night in this hotel and I stayed good. It is close to Airport and personelle are not all very smiling. The rooms are nice,clean and quiet. For many nights is better choose other options.. Quality Vs. Price I think that is possible find someone better

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Helpful?
Thank Matteo P
RSELLINI, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Matteo P, Thank you for choosing Mercure Algiers for your stay. We really appreciate your constructive feedback and would like to ensure it has already been shared with our team. Best Regards Rèmy SELLINI General Manager.

Athens, Greece
Reviewed 13 September 2016 via mobile

Terrible Hotel! Dirty, old, customer service bad. It says 5* hotel but if I should rate it, I wouldn't even give them a half star!!! I found hair in the bed, towels were used by previous customers and folded back, carpet full of stains and dirty, bathtub with rust in some places, calling the reception means you will not get...

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Helpful?
1Thank KatiaA7
RSELLINI, Directeur général at Mercure Alger Aeroport, responded to this review

Dear KatiaA7, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have noted your comments with great interest; your feedback is very important to us and immediately department heads were briefed...

Reviewed 5 September 2016 via mobile

The hotel looks terrible from the outside and the inside. My whole floor was smelling after cigarettes. The room was dirty, the shower half broken and the curtains more less broken(pics for reference). Overall I'm glad I checked out early in the morning and didn't had to taste the breakfast or staying to long in the hotel.

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Helpful?
Thank Simon S
RSELLINI, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Guest, At first I would like to thank you for taking the time to post a comment, following your recent stay at Mercure Alger. Any comment from you is appreciated, as it allows us to improve the quality of services that we offer to our guests. I have noted your comments with great interest and I hope to have...

Greece
Reviewed 3 June 2016

I wouldn't know where to start with this hotel. When I visit Algiers I usually stay at Ibis. Not a great choice with very tiny rooms, but at least clean and up to date. Problems with Mercure started the day before my arrival trying to accommodate for airport pick-up. No one ever picked up the phone!! Unacceptable for a hotel...

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Helpful?
Thank Antonis T
A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Customer, Thank you for staying at Mercure Alger Aeroport, and for taking the time to share your feedback with us. We value all the feedback we get from our guests and share with all the team and staff of the hotel. I would like to apologize personally for all that you have felt during your stay, and for failing...

Algiers
Reviewed 29 May 2016

Your reservation (booking) details not known.. Rooms not properly cleaned . Too little water flowing in the shower Chek-in and chek-out took long times need at leat 45 minitues... No enough power outlet for your laptop, mobile phones, need to disconneted Hotel Equipments.. ......

Review collected in partnership with Accorhotels.com
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1Thank osmant24
A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Dear customer, Thank you for staying at Mercure Alger Aeroport, and for taking the time to share your feedback with us. We value all the feedback we get from our guests and share with all the team and staff of the hotel. Please rest assured that we are taking the appropriate measures to address problems and prevent future occurrence. Thank...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Luxury hotel offering 307 rooms including 50 non-smoking rooms. Only international hotel located near the airport. 3 restaurants, 2 bars, WiFi Internet, business centre, laundry and pressing services, large outdoor pool, 2 tennis courts, fitness centre,sauna, massage. Free airport shuttle operating 24 hours. ... more   less 

Additional Information about Mercure Alger Aeroport

Address: Route de L'Universite | BP 12 5 Juillet, Bab Ezzouar 16311, Algeria
Region: Algeria > Algiers Province > Bab Ezzouar
Price Range: ₹ 8,647 - ₹ 13,276 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mercure Alger Aeroport 5*
Number of rooms: 307
Reservation Options:
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Also Known As:
Grand Mercure Alger Aeroport
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Alger Aeroport staff and other travellers.
3 questions
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Questions? Get answers from Mercure Alger Aeroport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Simply don't go...”
  • ceiling
  • Sink
  • Bathroom sink
  • carpet
 of 5 bubbles 688laurentv, 11 Nov 2016 | Read review
“i was in room no 1215 which has a gutter smell so avoid this room not sure if the other room too have this smell”
 of 5 bubbles 600ramans, 29 May 2016 | Read review
“Ask for room from 09th floor and above”
 of 5 bubbles 75customer, 15 Apr 2016 | Read review
“Clean the rooms before you let new guests in. Do not use plastic cups. Offer more decent food”
 of 5 bubbles ronakh852, 31 Oct 2015 | Read review
“Try other hotels around the area and write a review. Cannot recommend this one for security problems as detailed above.”
 of 5 bubbles Kelvin_10, 28 Oct 2015 | Read review
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