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Quality Inn & Suites

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Quality Inn & Suites
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114 Reviews from our TripAdvisor Community

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Showing 114: English reviews
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Reviewed 30 January 2017

Pros: The staff is amazing. All have great customer service skills, are friendly and genuinely care about making your stay a good experience here. From check-in, the breakfast staff and even housekeeping cleaning the elevator- all were engaging and quite nice. The hotel was in dire need of updating and this remodel is long overdue. Once completed and combined with...

Thank Starr2McGee
Jackson, Wi Usa
Reviewed 31 October 2016

We used the Comfort Inn as a half way point traveling from Wisconsin to Arkansas in two legs. We were surprised by the refreshing lemon water that greeted us, the staff that bent over backwards to make sure we had everything we needed, the quiet nature of the building even though it is located on a major busy intersection, the...

Thank Lynn Ann R
About Hotel's Favourite Review
Melisa J, Guest Relations Manager at Quality Inn & Suites, responded to this review

Dear Lynn Ann R, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be comfortable and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. I am...

Plymouth, Indiana
Reviewed 17 January 2017

I have been staying at this hotel for a few years. It is in a perfect location, about 20 minutes from downtown St Louis and far enough away from city traffic. Excellent restaurants within 3 miles of the hotel. They are just about completed with new renovations. The staff is awesome and rooms are normally in great condition. I usually...

Thank llieberum
Saint Louis, Missouri
Reviewed 16 January 2017 via mobile

We made reservations here to seeking an ADA room. When we arrived we found the staff to be very friendly and helpful. The lobby was being remodeled while we were there but they kept the work durning the day and it was not a problem. They moved the breakfast to the conference room. I look forward to seeing the finished...

Thank David S
Lima, Ohio
Reviewed 6 January 2017

This is now a Quality Inn. We stayed between Christmas and New Years. There was lots of drywall dust from the lobby. Signage regarding the change of location of breakfast didn't exist. Very low on desk staffing. Insufficient towels for swimming pool. But, it was a good deal.

Thank Jpatootie2
Bayou Vista,TX
Reviewed 1 December 2016

Feb.2015 visit awaiting birth of HS Sweetheart's 11th. great grandchild. Room was cozy, king bed nice and firm. We did not have breakfast due to baby watch and visiting family members. And yes...cookies were great...had to control ourselves in order to leave some for others. This is a central location close to all sorts of eateries and shopping. Very close...

Thank TXNancyBayouVista_TX
Reviewed 28 November 2016

The hotel is fairly new but needs a loot of work. Carpet is dirty in room and hall. There are spots/dents in the wall. It just needs a face lift/fresh makeup as the ladies would say. The breakfast buffet was not very good at all.

Thank Harold S
Reviewed 18 October 2016

*Excellent: service of staff. value verses price - breakfast area and breakfast service - clean with items refilled. Recently renovated room. *Very Good: New furniture in room. Workout room had not merely cardio & free weights - also cable machine. Swimming pool *Average: general cleaning - carpets on upper floor & in room needed vacuuming. Paint on wall in room...

Thank Inquilinus
Melisa J, Guest Relations Manager at Quality Inn & Suites, responded to this review

Dear Inquilinus, Thank you for sharing the details about your recent visit. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve we want you to know that the matters you mentioned are being addressed to our management. I do thank you for bringing this matter to...

El Mirage
Reviewed 29 September 2016

This place was covered with heavy dust all over the walls everywhere, they said they had an issue with the A/C for months doing this and haven't figured out why. There were 5 spider webs in the room. Holes in the wall, huge darks stains in the carpet all over the place. My room had dark fingerprints on the ceiling....

Thank sbrous9160
Melisa J, Guest Relations Manager at Quality Inn & Suites, responded to this review

Thank you for submitting your review of our hotel. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. Your concerns regarding the level of cleanliness and outdated condition of the facility will be addressed accordingly. Allow me to apologize for any inconvenience these issues may have caused you....

Reviewed 11 September 2016 via mobile

Sometimes you want a night away to just relax. We got the king suite with jacuzzi. I wasn't happy at first because the comforter was dirty, because hotels don't change them between customers or the top cover, there was no remote, and when we walked by the pool, it looked like adults having too much fun in there if you...

Thank kcteague74
Melisa J, Guest Relations Manager at Quality Inn & Suites, responded to this review

Dear kcteague74 We greatly appreciate that you've taken the time to share your rating of our hotel. It is our goal to provide the best lodging experience to our valued guests and your comments are enlightening and revealing. Thank you for choosing our hotel. We hope to see you again soon.

27 photos of this hotel

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Hotel & Grounds (2)
Business Centre/Function Rooms (1)
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  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Quality Inn & Suites

Address: 3610 W Outer Rd, Arnold, MO 63010-5230 (Formerly Comfort Inn)
Region: United States > Missouri > Arnold
Price Range: ₹ 4,667 - ₹ 8,103 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 71
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Also Known As:
Comfort Inn Arnold
Arnold Comfort Inn
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Questions & Answers

Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our first floor room was close to the pool, fitness center and breakfast. It was perfectly quiet!”
LynnAnnR_13, 30 Oct 2016 | Read review
“ask for 3rd floor - to avoid footsteps above”
Inquilinus, 18 Oct 2016 | Read review
“Don't stay here”
sbrous9160, 28 Sep 2016 | Read review
“The 2 queen bed rooms I think have way more room than the king suite, and they are cheaper!”
mjdowie, 7 Sep 2016 | Read review
“Ask to get a room away from the open balcony to the lobby. Some noise down there can waft up to your room.”
Frank1126, 4 Jul 2016 | Read review
5 of 5