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Crowne Plaza Hotel Auburn Hills

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248 Reviews from our TripAdvisor Community

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Showing 230: English reviews
Reviewed 2 weeks ago via mobile

One night stay at this property. I selected it for two reasons -- rate was fair and location was very near my client's office. I was pleasantly surprised. Several earlier posts mentioned outdated decor and lack of cleanliness. I saw neither. My room was comfortable and clean. I appreciated the friendly front desk staff. Free parking lot was very convenient.

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Helpful?
Thank Cyclonegup
Reviewed 4 weeks ago via mobile

All of the front desk staff was friendly, professional, and helpful. Especially a young man named "Maeshon"...the wait staff in the restaurant was extremely courteous as well, especially the young lady named "Sara".

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Thank Ouma E
Reviewed 4 weeks ago

Stayed here during a business trip, and enjoyed my stay. They have a 24/7 pool and gym. As a European, I appriciated that the bar was a sample point for local micro breweries, with several really good beers. The breakfast buffe was a bit simple, lacked proper bread and spreads.

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Helpful?
Thank Per-Olof B
Delta, Ohio
Reviewed 2 November 2016

Stayed here the night of the Adele Concert at the palace which was 5 minutes away. Pleasant rooms with a nice bed and all the normal amenities. The restaurant was open and busy after the concert but they had great pizza at midnight. Nice craft beer selection as well

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Helpful?
Thank Phillip164
Reviewed 2 November 2016

I tried writing an email privately to voice my displeasure. however the link on their website is undeliverable. To whom it may concern, One of the biggest amenities of any hotel is the swimming pool. If something that important is down for maintenance, I feel it should be posted on your website. I also think it should be told to...

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Helpful?
Thank Dylan S
ChuckDeSantis, General Manager at Crowne Plaza Hotel Auburn Hills, responded to this review

Hello Dylan, I regret the inconvenience of our pool being closed. There is never a good time to do such work, as necessary as it may be. I'm sorry our staff did not provide a viable solution for your concerns. We'll be up and running within 24 hours. We look forward to being your host once again.

Reviewed 16 October 2016 via mobile

We had an amazing experience this weekend. We were in town for a wedding, and Mashawn who checked us in was exceptionally friendly and helpful. We had lunch at the restaurant attached to the hotel, the salmon burger was fantastic and the service from our waitress Sara was even better.

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Helpful?
Thank Taylor C
Charlotte
Reviewed 13 October 2016

I would usually stay at the Holiday Inn Express, but they had no rooms. The Crowne Plaza was available for almost double $184.00 The lobby, carpets, and the building look dreary. They need an update badly, the front desk was helpful and provided a van driver to drop me off for the basketball game. I was very upset that when...

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Helpful?
Thank Steven G
CPAuburnHills, General Manager at Crowne Plaza Hotel Auburn Hills, responded to this review

Hello Steven, Thanks for responding to our survey. You make a valid point, we’ll take care of it. I apologize for your inconvenience, I hope one day you’ll allow us an opportunity to show we can be a proper host. Regards, Chuck DeSantis General Manager

Reviewed 5 October 2016 via mobile

Loved this hotel with an indoor pool and hot tub. It was open until 10. The rooms were well cleaned and beautiful. The staff was great and we enjoyed having breakfast included. The pricing was within our budget.

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Thank Sherry B
New York City, New York
Reviewed 5 September 2016 via mobile

You can tell that the staff of this hotel are making an effort to be first rate because they fold your towels into swans and elephants. But their training, like the property itself, is horribly out of date. The interiors are dated and poorly maintained, and meet minimal cleanliness standards. Rooms contain several useless items that belong in a museum...

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Helpful?
Thank Dan G
CPAuburnHills, General Manager at Crowne Plaza Hotel Auburn Hills, responded to this review

Hello, Thank you for your input. I am sorry you found your experience to be less than desired. We'll work on our product with an eye to being worthy of your patronage. We would appreciate the chance to again be your host.

Maumee, Ohio
Reviewed 18 August 2016

stayed one night but ran into at least 10 employees. every one of those employees were so friendly. the hotel itself was average but clean. i would stay here again just because the staff treated us with smiles, and friendly conversation. we've stayed at many hotels but never treated like this staff treated us making us feel so welcomed and...

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Thank badyna
CPAuburnHills, General Manager at Crowne Plaza Hotel Auburn Hills, responded to this review

Thank you for your very kind words. We are very proud of our Team, they the epitome of kind, caring hosts! Please allow us the opportunity to again by your host when next you visit Auburn Hills.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hotel in Auburn Hills Offers a Free Weekday Area Shuttle by request. Located North of Detroit, the Crowne Plaza Detroit - Auburn Hills Hotel is newly renovated and the place to meet in the metropolitan area. With free high-speed Internet access and weekday shuttle service, our Auburn Hills hotel is a great place to base your next trip to Detroit. For business travelers, there are many corporations less than a mile from our Auburn Hills hotel near Detroit including Chrysler , General Motors and Fanuc Robotics. There are several large venues close to our hotel outside Detroit, as well. The Palace at Auburn Hills and DTE Energy Music Theater are just a few minutes away. Leisure travelers and avid shoppers will find Great Lakes Crossing Mall, Somerset Mall, the Village of Rochester Hills Mall and Canterbury Village very close to our Auburn Hills hotel near Detroit. In addition, downtown Detroit is just twenty minutes away. Detroit's well-known Zoo and Cranbook Art Museum are also just a short drive from our hotel in Auburn Hills. The Crowne Plaza Auburn Hills Hotel has an indoor swimming pool, whirlpool and sauna that are open 24 hours a day for guests over 21. We also have 4,500 square feet of meeting space that can be tailored to fit the needs of your gathering. Our hotel sales team can work with you to make your meeting a success. Stay with us at our Auburn Hills hotel and enjoy our upscale business accommodations. ... more   less 

Additional Information about Crowne Plaza Hotel Auburn Hills

Address: 1500 Opdyke Rd., I-75 exit 79, Auburn Hills, MI 48326 (Formerly Holiday Inn Select)
Region: United States > Michigan > Auburn Hills
Price Range: ₹ 8,214 - ₹ 14,324 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Auburn Hills 3.5*
Number of rooms: 190
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Also Known As:
Crowne Plaza Auburn Hills
Hotel Style:
#2 Green Hotel in Auburn Hills
#9 Family Hotel in Auburn Hills
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Auburn Hills staff and other travellers.
2 questions
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Charlotte, Michigan

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Questions? Get answers from Crowne Plaza Hotel Auburn Hills staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Didn't use the pool but did check it out and it was open and clean”
 of 5 bubbles Phillip164, 2 Nov 2016 | Read review
“Choose a less expensive newer hotel nearby.”
 of 5 bubbles 813steveng, 12 Oct 2016 | Read review
“Try not to stay on the top floor.”
 of 5 bubbles 717debbieb, 10 Jul 2016 | Read review
“Ask for a high floor.”
 of 5 bubbles xtrimex, 18 Jun 2016 | Read review
“top floor in the corner”
 of 5 bubbles esqueriitak, 15 Jan 2016 | Read review
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