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Extended Stay America - Detroit - Auburn Hills - University Drive

94 reviews
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Traveller (7)
Room & Suite (12)
Dining (2)
Overview
  • Excellent17%
  • Very good23%
  • Average19%
  • Poor19%
  • Terrible22%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
2.5 Star Hotel
All hotel details
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Rooms
24 Dec25 Dec
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1 room, 2 adults, 0 children
Standard Room
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Reviews (94)Write a Review
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1 - 5 of 91 reviews
Reviewed 24 October 2017

I am so pissed. We have to live in a hotel for 2 weeks due to a home fire. We just switched from a very nice Townhome Suites in Sterling Heights to this location due to it being a lot closer to our home. What...More

Thank ppax86
Response from 00esa, Manager at Extended Stay America - Detroit - Auburn Hills - University DriveResponded 26 October 2017

It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept...More

Hotel's Favourite
Reviewed 5 May 2017

I stayed in Extended Stay America from April 11th 2017 to April 30th 2017. It was really a wonderful stay in this hotel. The staffs are well known of their policy. The free Wi-Fi have no issues. The kitchenettes provided are well maintained. The bed,...More

Thank Kumaraguru N
Response from 00esa, General Manager at Extended Stay America - Detroit - Auburn Hills - University DriveResponded 6 May 2017

Kumaraguru, thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America - Detroit - Auburn Hills - University Drive. We are thrilled to read that you loved our helpful associates, internet service and your well-equipped...More

Reviewed 4 October 2017 via mobile

A staff should be reviewed and or trained. There is a lack of the Quality of their service. Pets in almost every room med size to big size!, noisy dogs, odors in asiles and elevators. Extreme odors in the rooms. Cleanliness if the room to...More

Thank Ricardo T
Response from 00esa, Manager at Extended Stay America - Detroit - Auburn Hills - University DriveResponded 5 October 2017

Ricardo, thank you for taking the time to give us a feedback on your stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for...More

Reviewed 21 September 2017 via mobile

Felt like we were in a crummy dorm. The bathroom was filthy so they moved us to another room. That bathroom was dirty. No cleaning staff after 4:00. Good location to Rochester. No ice machine. Only can get clean towels if you take your dirty...More

Thank hobiekayak
Response from 00esa, Manager at Extended Stay America - Detroit - Auburn Hills - University DriveResponded 23 September 2017

I am very sorry we failed to deliver the exceptional stay you deserved. We are extremely sorry for the cleanliness issues you encountered and have shared it with my housekeeping team to take corrective actions immediately. As we have fully equipped kitchen at our property...More

Reviewed 13 August 2017 via mobile

I was booked to stay here 8/12/2017 for the Bruno Mars concert and I was coming all the way from Toledo OH. At 5:50 pm someone calls me from the hotel and says that they would not be able to accommodate me for the night....More

Thank rmastin7
Response from 00esa, Front Office Manager at Extended Stay America - Detroit - Auburn Hills - University DriveResponded 14 August 2017

We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire...More

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Traveller (7)
Room & Suite (12)
Dining (2)
Hotel & Grounds (9)
Bathroom (4)
About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Room amenities
Microwave
Details
Price range
US$ 84 - US$ 99 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$ 84 - US$ 99 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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