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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall

ExtendedStayUS$ 100*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
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100 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
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Showing 98: English reviews
Reviewed 21 August 2014

We didn't get half of what they said we would. No dish soap, No shampoo etc. First room was still occupied the second was dirty. They know we had a cancer patients who need a clean room. Not happy at all.

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Helpful?
2Thank mamaspot
Chicago, Illinois
Reviewed 8 August 2014

Anthony and Judy were wonderful but that was it. Dirty room, you could write your name behind bathroom door. Had to ask for toilet paper twice and soap three times. No dishes, had to get your own towels. Hotel was recommended by u of m for a place to stay before and after surgery. However place had no ice for...

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1Thank Stacy Hall M
Chagrin Falls, Ohio
Reviewed 28 July 2014

We booked this hotel for a last-minute weekend trip. There was essentially nothing in the Ann Arbor area available, but this hotel had one open room via third-party websites. The room type that was available was a queen bed, ADA accessible. Normally, I try to avoid booking the ADA accessible rooms, as I've had hit-or-miss experiences, but we needed a...

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1Thank lewislhar
Sault Sainte Marie
Reviewed 16 July 2014

I arrived at 5pm, 2 hours after check-in and the room was not ready, no apology no nothing. I asked for a restroom after a 5 hour trip. I was told I had to wait for my room, finally had them open a vacant room to use the restroom. After getting my room an hour later, I had to wait...

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3Thank Jeff K
Reviewed 11 July 2014 via mobile

My family and I usually travel a few times a month and this month we decided to travel to Ann Arbor. We usually are not very picky when it comes to the room. This however is an exception. We got into out room and got settled in. We opened up the sleeper sofa for the kids and there was no...

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2Thank Joey J
Oak Park, Illinois
Reviewed 30 June 2014

Found someone else's gray shorts in a drawer. Someone else's hair in the tub. Someone else's dried coffee in the mug. Streaks of dirt on the floor. Blech. The front desk staff were genuinely and consistently warm--they did a great job of welcoming regulars and newbies alike. The location was convenient. But standards for cleanliness were definitely low.

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4Thank K8theSk8
Irvine, California, United States
Reviewed 17 May 2014

I booked this hotel for a 2-week stay on business trip knowing my cheap business owner would not pay for Hilton next door. This place was next to I-94, so it was a bit noisy but conveniently located next to the big mall. The wrap-and-go breakfast was very minimum. There is only 1 seat to sit down in the lobby....

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2Thank JeanT2012_12
Manager_11525, Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for your experience including the noise levels, maintenance issues and the level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our guest protocol and maintenance issues to ensure your experience is...

Reviewed 5 May 2014

We stayed here during an overnight stay at University Hospital. The staff is very friendly and the rooms clean. The cost was based on our being at the hospital and was a great rate. We have stayed here before and this room a queen suite although not the one requested was better for us than the king suite we had...

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1Thank Moozik56
Manager_11525, General Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall, responded to this review

Thank you for taking the time to write a review of our hotel. It's great to hear that you were pleased with your clean room and our affordable rates. As well, I'm glad that you found our staff to be friendly during your stay with us. I will be sure to share your kind remarks with our entire team. Thank...

Brandywine, Maryland
Reviewed 30 April 2014

I can speak for two people (my coworker and I) in two different rooms and say this is the worst hotel I have ever stayed in. I have happily stayed in some really run down, stuff falling off the walls or not working mom and pop motel operations before but at least they were clean. My linens didn't smell remotely...

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1Thank Chris B
Manager_11525, Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall, responded to this review

Chris - I appreciate you bringing your experience to our attention. Please accept our sincerest apologies for your experience including the level of cleanliness in your room. I am working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Your feedback regarding our free grab-and-go breakfast is greatly appreciated and it will help...

Youngstown, Ohio
Reviewed 29 April 2014

The hotel smelled of garbage, all the trash cans were ran over with it. My bathroom toilet flooded I was given a plunger to fix it there was no maintenance person. Take dish liquid with you if you plan to use the kitchen and makes your own breakfast in the morning you'll be better off.

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2Thank wee3nme2
Manager_11525, Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our sincerest apologies for your experience including the maintenance issues and the level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our maintenance polices and cleaning procedures to ensure your experience is not repeated. Your...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall

Address: 1501 Briarwood Cir, Ann Arbor, MI 48108-1662
Region: United States > Michigan > Ann Arbor
Price Range: ₹ 5,493 - ₹ 12,408 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Detroit - Ann Arbor - Briarwood Mall 2.5*
Number of rooms: 111
Reservation Options:
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Also Known As:
Extended Stay Ann Arbor
Ann Arbor Extended Stay
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall Michigan
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Questions & Answers

Questions? Get answers from Extended Stay America - Detroit - Ann Arbor - Briarwood Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Budget Quality”
Goetloub, 19 Sep 2016 | Read review
“Rooms facing the expressway are going to hear expressway noises (duh)”
maxh100, 2 Sep 2016 | Read review
“right by mall with lots of restaurants”
TruckDriverFritz, 24 Mar 2016 | Read review
“Hotel is located next to a busy interstate so request a room on the other side of the building if you are sensitive to noise from cars.”
traveler389389389, 9 Nov 2015 | Read review
“If you need or are given an ADA accessible room, expect much less living space and no sofabed or closet to accommodate the larger bathroom.”
lewislhar, 28 Jul 2014 | Read review
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Prices are for 1 room, 2 adults
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