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The Kensington Hotel

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394 Reviews from our TripAdvisor Community

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Showing 387: English reviews
Ann Arbor, Michigan
Reviewed 19 December 2016

Don't be deceived by the gracious staff and opulent decor: this hotel is just like any other when it comes to peace and quiet, or lack thereof. I went to bed at midnight listening to haunting chants from a sorority reunion creeping through the door like a scene from Rosemary's Baby, and I was startled awake at 6 a.m. by...

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Helpful?
Thank electricblue2016
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear electricblue2016, Thank you for your review of your stay here at The Kensington Hotel on State Street. I apologize on behalf of our hotel on the amount of excessive noise you heard throughout your visit. We strive to makes sure all of our guests are able to relax and rest, and I'm very sorry this visit fell short. We...

Miami, Florida
Reviewed 17 December 2016

The staff was extremely friendly and helpful. The rooms were clean, comfortable, and I enjoyed the entire part of my stay with them. The breakfast and dinner options were plenty, and very yummy. Definitely one of the best food places I've had at hotels.

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Helpful?
Thank Stefanyesco
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear Stefanyesco, Thank you for giving us your feedback on your recent stay with us at The Kensington Hotel on State Street. I will pass along your great review to our restaurant Grahams. Be sure to come back soon and visit us in 2017 because we are renovating our restaurant to become Relish! Thank you again for your review and...

Alsip
Reviewed 16 December 2016

Love this hotel clean and great staff. Very good food at restaurant. Very clean and warm pool. I especially loved that the hotel staff cleaned off all of the snow from all the guests cars. Very surprised at that definitely 2 thumbs up can't wait to go back

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Helpful?
Thank jswall_584879
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear jswall_584879, We are so appreciative of your wonderful review of your recent stay with us! We do our best to make sure each of our guests' have a welcoming stay. Thank you for your compliments towards our staff and we will definitely look forward to seeing you again soon! Kate Shrosbree Front Office Manager

carros france
Reviewed 14 December 2016

Nice swiming pool. Some noise in the room from the room next door. May be the fridge making vibration on the wall?. Breakfast is so-so. Nice choice but small room with few people. Hotel location on a large parking lot is not so nice, but make it easy to go to the mail and some restaurants.

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Helpful?
Thank philippe_gelin
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear philippe_gelin, Thank you for your feedback on your stay at The Kensington Hotel. We look forward to all reviews and appreciate all feedback whether positive or negative in order to improve our property. I apologize for the uninvited noise you heard in your room and additionally for the breakfast you had at our restaurant. We definitely try to go...

Reviewed 12 December 2016

Pleasantly surprised at how good the food was for being a restaurant inside a hotel. We were in town for a Michigan basketball game and it wasn't to far away from the stadium. A little disappointed the bar closed down earlier than advertised but nothing to be upset about.

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Helpful?
Thank Gregory M
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear Gregory M, I will definitely be passing along your compliments to our wonderful restaurant Grahams! Be sure to check it out early next year as it will have a new look. We are very excited about it being opened as Relish and we hope to see you back for another great experience. I'm glad you enjoyed your stay here...

A TripAdvisor Member
1 review
Reviewed 12 December 2016

The reservation and check in/out processes went smooth. Beds were comfortable. Liked the full-size bottle of shampoo/conditioner/bath soap installed in shower. Much nicer than those little bottles. Staff was accommodating to our ice skating team with a conference room for team meetings etc. On the downside the elevators were extremely slow!

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Helpful?
Thank A TripAdvisor Member
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear "Overnight Stay," Thank you for your review of your recent stay at The Kensington Hotel on State Street. We surely appreciate all of your kind words about our staff and the room amenities. We hope you had a great time at your skating competition and we will look forward to seeing you again soon. Kate Shrosbree Front Office Manager

Nunica, Michigan
Reviewed 10 December 2016

Check-in was very quick, The room was well appointed and clean. We requested an extra blanket and 2 additional pillows which were already in the room when we got there. The hotel is well situated and easy to find. It was alos well lit outside. We felt safe and secure in this setting.

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Helpful?
Thank curt158
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear curt158, Thank you for your excellent review of your recent stay with us at The Kensington Hotel. We are very appreciative of all guest feedback! Thank you for touching on many areas of our hotel in your review. We always want to do our best to provide safe, friendly and clean service to our guests. Thank you again for...

Buffalo, New York
Reviewed 6 December 2016

This was our first stay at Kensington and we enjoyed it very much. The place was welcoming and comfy. We loved the location to Ann Arbor and surrounding cities. We took advantage of the super-sized pool.

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Helpful?
Thank timothya936
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear timothya936, We are so glad you had a chance to experience The Kensington Hotel on your recent visit to Ann Arbor. Thank you for all of your kind words about our service, location and giant indoor pool! We hope to welcome you back again very soon. Kate Shrosbree Front Office Manager

Traverse City, Michigan
Reviewed 5 December 2016

Entire team of 9-13 year old synchronized figure skaters stayed and all enjoyed room and service provided. Hotel arranged for a conference room in neighboring hotel for hair and make-up (which would have been more convenient in house, but literally was across the drive way). They responded to complaints about loud, rowdy guests quickly. Free champagne in lobby was fun....

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Helpful?
Thank jenp719
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear jenp719, Thank you for all of your great feedback on your recent stay at The Kensington Hotel on State Street. I'm glad you enjoyed all of our holiday decorations and the free champagne as well! We hope your figure skaters had a great performance and we hope to see you again soon. Thanks again for all of your compliments....

Chalfont, Pennsylvania
Reviewed 28 November 2016

Very nice hotel, staff was excellent, helpful and friendly. Would recommend checking it out if you are going to Ann Arbor. My only issue was the weekend brunch. It was good but a little pricey for $13 per person. Rooms were clean, plenty of towels at the pool. Pool was warm even in November.

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1Thank joecM4576VV
GrahamHotelSystems, Front Office Manager at The Kensington Hotel, responded to this review

Dear joecM4576VV, Thank you for taking the time to review your stay at The Kensington Hotel on State Street. We are very appreciative of all of your kind remarks. Our staff will be so glad you mentioned them, they consistently do their best to make each and every guest's stay memorable. I apologize about the brunch being above your price...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Kensington Hotel is the premier destination in Ann Arbor for overnight accommodations, your next meeting, wedding, family gathering or staycation. Conveniently located just of of I-94 and State Street exit near Briarwood Mall. Come enjoy our recently renovated guest rooms and Union! ... more   less 

Additional Information about The Kensington Hotel

Address: 3500 South State Street, Ann Arbor, MI 48108-1632 (Formerly Kensington Court)
Region: United States > Michigan > Ann Arbor
Price Range: ₹ 7,061 - ₹ 12,502 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Kensington Hotel 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Kensington Court Ann Arbor
The Kensington Hotel Ann Arbor, Michigan
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Questions & Answers

Here's what travellers have asked, with answers from The Kensington Hotel staff and other travellers.
2 questions
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Goodyear, Arizona
Detroit, Michigan

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Questions? Get answers from The Kensington Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Gosh...think before you book...”
sesshi101, 12 Apr 2017 | Read review
“Book early for football season!”
GeneW_13, 10 Apr 2017 | Read review
“Executive rooms have wonderful lounge area w/ continental breakfast! Rooms have good sized refrigerator with coffee makers.”
pierannunz, 27 Mar 2017 | Read review
“The pool and lobby are on the first floor - street level.”
toplawyer, 22 Mar 2017 | Read review
“They have rooms for pets but limited so book early.”
wendybabits, 20 Mar 2017 | Read review
5 of 5