Hyatt Regency Dubai Creek Heights

Hyatt Regency Dubai Creek Heights

Traveller (3016)
Panorama at the Hyatt Regency Dubai Creek Heights
360
Panoramas (15)
Hyatt Regency Dubai Creek Heights
Videos (5)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Contact accommodation for availability.
There are similar hotels available.
View all
Did you already book this hotel?

About

4.5
#272 of 822 hotels in Dubai
4.4 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Hyatt Regency Dubai Creek Heights is situated in Dubai Healthcare City at the crossroads of the bustling downtown and the ancient charm of the old city. Dubai International Airport (10 minutes), Dubai International Financial Centre (DIFC- 7 minutes), Wafi Mall (5 minutes), Dubai Mall (15 minutes) and the cultural heritage districts (20 minutes) are within easy access via all means of transportation. Dubai Healthcare City metro station is located at a short walk from the hotel. Hyatt Regency Dubai Creek Heights anchors the historic Dubai Creek and vibrant cityscape. All 463 guestrooms and 405 apartments, including 95 suites offer panoramic views of the Dubai Creek and city skyline. The restaurants within the hotel provide options such as Sufra, a destination restaurant or market24 gourmet grab-and-go café. La Tablita is a vibrant and authentic award-winning Mexican restaurant with an exciting, family-friendly atmosphere. Guests can also enjoy Eve Penthouse & Lounge - a unique rooftop bar that offers a diverse blend of fancy cocktails and cosmopolitan bites. This contemporary bar boasts of an extensive drink selection along with Shisha. Eve offers indoor & outdoor seating spaces along with cocoon seating at Eve’s terrace - the perfect place to enjoy a secluded conversation. Hyatt Regency Dubai Creek Heights offers 3,200 square meters of meeting facilities dedicated to providing the most versatile and flexible options to suit every event organizer’s personalized needs. Two spectacular and pillarless ballrooms, 9 flexible meeting suites and a multi-event enclave are complemented with unique touches for a personalized experience.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Entertainment staff
Evening entertainment
Kids stay free
Electric vehicle charging station
Valet parking
Paid private parking on-site
Wifi
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Walking tours
Nightclub / DJ
Babysitting
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Soundproof rooms
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Radio
iPod docking station
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Park View
Quiet
Languages Spoken
English, French, Russian, Spanish and 22 more
Hotel links
Special Price:Free breakfast and 10% off room rate

Location

20th Street Dubai Healthcare City, Dubai 5668 United Arab Emirates
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 80 out of 100
80
Dubai Airport
Sharjah Airport
22.1 km
See all flights
Healthcare City
5 minDubai Metro
4.5
4.5 of 5 bubbles9,131 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

The Hyatt Regency Dubai Creek Heights garners praise for its exceptional cleanliness and well-maintained premises. Guests have called out the spacious and modern rooms with cozy beds, although a few have encountered minor maintenance issues. The hotel's staff is celebrated for their professionalism and genuine care, enhancing guest experiences. While the central location is favored for its convenience, the bustling traffic and lack of views sometimes detract from the appeal. The elegant atmosphere and comprehensive amenities contribute to its charm, yet views on value for money are mixed, with some guests finding it pricey.
Location
Convenient
Atmosphere
Welcoming
Rooms
Spacious
Value
Mixed
Cleanliness
Meticulous
Service
Attentive
Amenities
Top-notch

Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
9,131Reviews152Q+A100Room tips
Traveller rating
  • 7,543
  • 915
  • 291
  • 162
  • 220
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
Elainewong6 wrote a review Jan 2024
Seattle, Washington
Hotel's Favourite
5.0 of 5 bubbles
This is a mostly business/conference hotel, look and feel very new. Everywhere from lobby to stepping up floor sitting lounge are glamorous and super comfortable.
Dining lounges on the same floor are well laid out and functional. Service at Breakfast and evening happy hour are very good, food are fresh and tasty, servers are very courteous, always ask you if you need anything, and they seems always seeking for improvements. The morale of employees are great.

The Spa facilities in this hotel is definitely a high light. With wall to floor white marbles in a long corridor, it instantly gives me a serene feeling, very calming. Everywhere is meticulously clean. After using sauna and steam room, there are lounge chairs for you to lay down to relax, and they are very comfortable.
I am amazed that every time after I use the toilet either in the pool changing room or in the spa changing room, no matter how short time I return, the toilet papers are perfectly folded in triangle on the tip again. It’s like in those nice restaurants the waiter/waitress who do not stare at the customers, they seem to disappeared when they are not in need, but as soon as your need arise, they are right there for you.

32rd floor Regency Club lounge is very nice and quiet, it serves beverage, fruits, and sweets from noon to late night. The attendant always greeted us quickly and warmly. However the fruits were not good, it seems they had been in the jar for a very long time. On the first two days I saw and showed two rotten oranges to the lounge attendant and she said, that’s because some customers squeezed the fruits, therefor the orange became rotten. Hmmm…… if it were true, then how can people make the oranges so dry inside🤔?And how come the apples are so soft & mushy inside🤔?
However by the fourth day, the fruits became very fresh and good tasting with varieties. I am glad there were improvements made.

Our suite on the Regency floor is well layout, has city views in bedroom, living room, even in the bathroom. The lighting is the best I experienced in a hotel room, the positions of the lights in the different parts of the rooms, and its soft yet brightness, especially the light switches are modern yet very easy to use, unlike many hotels you really need to spending time figuring out which one goes to where. The high quality fresh flowers lasted for the whole week we stayed. The bed and bedding are super comfortable.
A special comment about their bed: It is super comfortable at the perfect normal height instead of those nonsensical super high bed that you have to climbing on to it.
The only constructive suggestion I can give about the suite is the clear glass coffee table in the living room, it can be a tripping-over hazard due to its clear surface at its location. We just put an oversized tower over it, so it is easier to see to avoid hitting it with my legs.

Everyone we encountered are very courteous, with smiles and greetings and offer help through our stay.
We would like to send our special thanks to below people:

1) Impressed that chef Negi would come out at Happy Hour and greeting guests and said if anything he can do to make us happier!! The whole team in the breakfast/evening lounge not only very courteous, they have amazing attitude constantly looking for improvement.

2)House keeping team, Aijun and others who cleans our room do a fantastic work!! The housekeeping manager Arun was very responsible, he greeted us at our arrival and inquired about our stay at our departure.

3)Umesha, a very young woman with such a sweet and innocent smile in the spa, is always eager to help, with the attitude she has, and her natural personality, and her sharp memory (she remembers my room number better than myself!!) I hope she is on her way to a great success in the hotel.

Our last joyful surprise came on the day we were leaving, at breakfast, Satish, Joy & Zaharia came to our table holding a “Thank you for staying with us” cake! What a heart warming farewell gesture!
Looking at these young, energetic and dedicated hotel employees, it made us want to come back soon!! Many thanks guys!!
Read more
Date of stay: December 2023
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Regency Dubai Creek Heights, Owner at Hyatt Regency Dubai Creek Heights
Responded 28 Jan 2024
Dear Valued Customer, Thank you for sharing such a detailed and glowing review of your experience at Hyatt Regency Dubai Creek Heights. We are truly delighted to learn that your stay exceeded expectations, and we appreciate the time you took to provide such thoughtful feedback. It's wonderful to hear that the hotel's ambiance, from the lobby to the lounges, left a positive impression. We are thrilled that you enjoyed the dining lounges, and we're especially grateful for your kind words regarding the service during breakfast and the evening happy hour. Your feedback about the Spa facilities is heartening, and we're glad that you found the serene atmosphere and meticulous cleanliness to be highlights of your stay. Your observations about the Regency Club lounge, while mostly positive, have been noted. We appreciate your feedback about the fruits and are pleased to hear that improvements were made during your stay. Your detailed comments about the suite, lighting, and the attentive staff members are greatly appreciated. We will certainly address the suggestion about the clear glass coffee table for consideration. Your special thanks to Chef Negi, the housekeeping team led by Aijun, the housekeeping manager Arun, Umesha from the spa, and the breakfast team members Satish, Joy, and Zaharia have been shared with them. They are thrilled to have made a positive impact on your stay, and your recognition is a source of motivation for our team. We are grateful for your kind words and look forward to welcoming you back for another memorable stay. If there's anything specific you'd like for your next visit or if there are any preferences you have, please feel free to let us know. Safe travels until we have the pleasure of hosting you again! Best regards, Hyatt Regency Dubai Creek Heights
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
M0fi wrote a review May 2020
Bengaluru, India
5.0 of 5 bubbles
I must say that I have taken a very good decision is choosing this hotel for my Dubai stay for 6 nights. This hotel is located in a very convenient location far from the real hustle bustle of the Dubai city yet in a posh area surrounded by multiple restaurants and delivery/takeaway food joints. So people who are looking for a serene location with a great hospitality experience, after the hectic sight seeing or shopping in Dubai, should give it a chance for sure. The property is just 15-20 minutes away from the Dubai International Airport which also helps you to avoid any additional travel after you've reach Dubai and also reduces stress when you have to fly back. The creek view, every morning, you wake up, is just awesome. You find local taxis available all through the day and is also at a walk able distance (5-7 mins) from Dubai Healthcare city Metro station which was another key criteria to choose this hotel and the location.

My overall stay was completely hassle free and have enjoyed their hospitality to a great extent. I got a complementary access to Club Regency along with my 'Regency club room with creek view' room booking which also includes complementary breakfast for all members. So you get free breakfast in the morning and unlimited snacks and drinks (Alcoholic/Non Alcoholic) in the evening in the Club Recency at the 34th Floor. I don't know what to expect beyond this :)

Rooms were squeaking clean and the staffs were exceptionally helpful and professional. You have everything in the room what you might need. There are many other options/services available free of cost based on need. Every time we return to hotel room after the sightseeing/shopping, makes you feel that you've returned to home away from home :) We never had any issues through out our stay in terms of any housekeeping or any other services. I felt that we were taken care of personally for each of the services they offered. It is zero sound once you enter your room which ensures a relaxed ambiance for a deep sleep.

I must appreciate Raju from the housekeeping for taking a good care of us and the room for all the days. I am also extremely thankful to the Club Regency staff (forgot the name) for upgrading our stay with a complementary breakfast in Sufra Restaurant without any additional charges. No doubt, I have become a fan of Hyatt hotels due to their courteous staff and their impeccable hospitality.
Read more
Date of stay: October 2019
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Go for creek view club regency room/suite.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Regency Dubai Creek Heights, Owner at Hyatt Regency Dubai Creek Heights
Responded 13 Sept 2020
Dear M0fi, Thank you for the generous appreciation of our services at Hyatt Regency Dubai Creek Heights! We take immense pride in our product and services and your comments are surely very encouraging. I have shared your experience with all my colleagues and I am sure this would motivate them to work even harder to delight all our esteemed guests. Thank you once again for your kind feedback, we look forward to your continued support. Kind Regards, Vipin Khattar General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Farhid wrote a review Jan 2020
Munich, Germany
5.0 of 5 bubbles
First of all, we have to give a 5 Star rating because all in all the Hotel was good, though we had to work with the employees to get what we were looking for. We had a previous stay at the residences April 2019 already and were very happy with that, so the expectations based on that stay.

We had booked a 1 Bedroom Suite for 2 Adults and 2 Kids for 2 Weeks (over Christmas and New year) and upon arrival they gave us an Apartment on the 5th Floor which was very small and had no view at all. We already had a look at the other Suites before we left at our first stay, so we knew that they also have very nice Suites on high floors as well. Complaining about that the Lady at the reception denied changing the room due to full occupancy. Very disappointed about that, we decided not to accept and after 10 Minutes of discussions they suddenly had another one on the 18th Floor. Which fulfilled our expectations. Fact is we didn't want more than we had paid for and had been shown on our previous Stay. But not less.

So our Christmas Holidays could start and we enjoyed our room and the Hotel, especially the Club Lounge very much. Arriving at the Club Lounge all the employees were very friendly and nice and especially one Person, Mr. Hatim was very very attentive and a caring Person. His hospitality was real and he was very authentic. Thanks again for making our stay unforgettable. Maybe they should offer one Childmeal every Night because kids usually don't eat adults Food.

Unfortunately the Hotel was very full and we never had a chance to have Breakfast at Soffra as people were queuing up very long to get in. So we decided to stay at the Lounge.

The Valet parking was good but unorganized as many cars had to be handled, sometimes there was real high traffic. Though the employees were very nice.

The Housekeeping was good as well, though we always had to ask for 4 Towels as they mostly gave us 2 or 3 or even 1. And they forget twice to clean the room though the don't disturb Sign was off. By asking them, they of course did it.

You should know, that on new year's eve there is a mandatory Galadinner to pay, no matter whether you celebrate there or not. This is 950 AED for all above 12 year's and 475 AED for under. So calculate this always on your Booking.

We didn't use the Pool as the weather was a bit too cold for us. We had an average 25⁰ C and the pool was heated. Still too cold for us. We used the Gym ones which was good and very clean, and everything was new and high class.

Our conclusion: Good 5 Star Hotel situated very good to explore Dubai and the UAE and we so recommend this Hotel.

Thanks to all the Staff especially Mr. Elvin who took personally care of our little Problems.

F. Habibi
Read more
Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Regency Dubai Creek Heights, Owner at Hyatt Regency Dubai Creek Heights
Responded 13 Sept 2020
Dear Farhid, Thank you for your feedback about Hyatt Regency Dubai Creek Heights! It is our earnest endeavor to ensure that our guests have an enjoyable stay and I am happy to learn that you appreciated our services and facilities. We greatly value your patronage and look forward to the pleasure of welcoming you back again soon! Kind Regards, Vipin Khattar General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael wrote a review Feb 2020
Germany
+1
3.0 of 5 bubbles
Great Hotel, Poor Service and Customer Care
Liked · Great Apartment with fantastic views and very good housekeeping service! A friendly lady on check in, two friendly service staff (one waiter from India and the guy doing the breakfast coffee) in main restaurant, all housekeeping staff met were very friendly and doing a good job, thank you!
Disliked · First morning no chance to get a table for breakfast, had to speak to a Manager to get room service, however it took one hour to have room service delivering the breakfast. F&B staff refused us to take food out of the restaurant despite this situation. Second night at 01.45 hours we were shocked by a fire alarm in the 26th floor, no follow up by night managers, had to draw attention next morning to management who wasn't aware at first contact, later another manager made the bad weather responsible for the fire alarm and a sleepless night, no further apologies and no compensation given by the hotel. Had a booking for late check out and was charged despite the unpleasant experiences. In my opinion this hotel lacks personality, customer care and time for customers. Nobody really cares for the clients, in the words of one reception staff "business is good for the owners but not for us" and that's how we saw it as the clients, a money making hotel without looking into the clients needs. (names of staff is known) In general the staff doesn't greet the clients if the client doesn't greet first. I don't want to mention further unpleasant happenings, we shall book a different accommodation for our next visit. The customer should have the possibility to get the money back for such a troublesome holidays
Read more
Date of stay: January 2020
5.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Room Tip: Da es zwei Hotel Gebäude sind Zimmer mit Blick buchen wie zB Stadtblick
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DXBHC, Director of Rooms at Hyatt Regency Dubai Creek Heights
Responded 19 Feb 2020
Dear MichaelMauritius, Thank you for taking the time to share your feedback with us. We are sorry to hear that you faced such issues during your stay with us at Hyatt Regency Dubai Creek Heights. We do our best to ensure that all guests’ requests are attended to promptly and effectively, and we are very sorry that on this occasion we did not meet the best of standards. We sincerely apologize for the inconveniences caused, and please note that your comments have already been forwarded to our management, to ensure that this doesn’t happen again. We sincerely hope that you give us one more opportunity to host you again in the future. Kind Regards, Mahak Sharma Director of Rooms
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
B4351BNstephenm wrote a review Mar 2020
Wooler, United Kingdom
5.0 of 5 bubbles
Only ten minutes away from the International airport by taxi about 50 dirhams we arrived way too early the posted check-in is 1500 which is a pain but after a wait in the lobby they managed to get us a room at 1300.
I had booked a club room which I can recommend you breakfast in a private lounge avoiding the queues in the normal breakfast venue which from the signs had a 30 minute wait at times.
You also get cocktails and canapés 1800-2000 which is well worth it.
The room is a good size,good bathroom with all the amenities it had a great view over the creek.
Pool is typical mostly shallow lots of sun beds good proportion have shade if required, good bar frozen margaritas are great but expensive as are most drinks in the UAE,with a lot of poolside food served looked good but must admit I didn’t try.
The hotel Spa is well worth a visit again a little pricey but you get a lot for your money especially if you go for the specials I can recommend the Moroccan bath followed by the full body massage.
If you get chance visit the roof top bar “Eve” a fantastic view we had a good evening there.
Gym looks good but afraid I didn’t get chance to visit this trip.
Just a general note the majority of the staff are fabulous after one visit you become a regular they remember you your next visit offer you your the drink you purchased the day before get you little plates of nuts because you appreciated the evening beforeas well.
We both really enjoyed our stay here and hope to visit again soon
Tip.
Taxi back to the airport is half the price as you don’t get a 25Dir load
Read more
Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Regency Dubai Creek Heights, Owner at Hyatt Regency Dubai Creek Heights
Responded 13 Sept 2020
Dear B4351BNstephenm, Thank you very much for staying with us at Hyatt Regency Dubai Creek Heights during your recent visit to Dubai. I am very pleased to read you have enjoyed your stay with us and the services provided by our team. Be assured I will share your review with our teams to praise them for their consistent performance. We look forward to welcoming you back again to our hotel in the near future, please do let us know if we can be of assistance in making any arrangements. Best Regards, Vipin Khattar General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
saurabh m wrote a review Mar 2021
2.0 of 5 bubbles
I stayed in this hotel for 5 days from 14th March 2021 to 19th March 2021. However, the services in respect of cleanliness and room service were up to the mark but when I check out from hotel on 19th March 2021, I requested on the hotel reception for bringing my 5 luggage from my room in lobby as my cab was waiting outside for pick up towards airport. But the staff deployed on the reception were told that the luggage were on the way and after half an hour I again asked them for luggage and they continuously told me that the same were on the way. On the other hand, the waiting charges have already been added in my ride for airport. After about 45 minutes I asked them for providing me the room key and thereafter I went to the room and saw the luggage were present there as it is. No one approached there for bringing them down towards the lobby and God knows how they continuously told that the luggage were on the way. Thereafter, I picked all the 5 luggage with myself and they even had no courtesy that after seeing all the episode they didn't even provide any service in bringing luggage towards the cab. Who was responsible for the extra charges imposed for 45 minutes waiting in the bill? Who was responsible for the delay occurred due to their worst/ irresponsible behavior of the available reception staff? Who was responsible for the flight delay faced due to this worst service?
Read more
Date of stay: March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Regency Dubai Creek Heights, Owner at Hyatt Regency Dubai Creek Heights
Responded 27 Mar 2021
Dear 353saurabhm, Thank you very much for writing about your review on TripAdvisor. We do understand your experience with us was not in line with the expectation you had from us, I am aware my colleague is in direct contact with you and that the time has tried their best to assure proper service. We do feel disheartened on learning that you aren't fully satisfied and it would be our honor to host you here at Hyatt Regency Dubai Creek Heights once again. Our team takes pride in taking good care of all guests equally and we sincerely hope to see you here again soon. Best Regards, Tarun Ohri Assistant Director of Rooms
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ANIL J wrote a review Jan 2021
2.0 of 5 bubbles
There were multiple misses from the property which i was not expecting from HYATT and was left with disappointment:
1. Huge lines at the check-in
2. Literally waited more than an hour to have breakfast (no social distancing was maintained) and was sat down at the table that was not even cleaned forget about sanitized.
3. I was literally checked out automatically because the only hotel only charged me for a night while checking in, blocking my access to WIFI, room key etc
4. I used the elevator many a times but never saw the elevator being sanitized or cleaned. (disappointing).
5. I called in for some water bottles and they arrived the next morning after repeated calls.
Read more
Date of stay: January 2021
4.0 of 5 bubblesRooms
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Regency Dubai Creek Heights, Owner at Hyatt Regency Dubai Creek Heights
Responded 24 Jan 2021
Dear ANIL J, We are sorry to hear that you faced such issues during your stay with us at Hyatt Regency Dubai Creek Heights. We do our best to ensure that all guests’ requests are attended to promptly and effectively, and we are very sorry that on this occasion we did not meet the best of standards. We sincerely apologize for the inconveniences caused, and please note that your comments have already been forwarded to our management, to ensure that this doesn’t happen again and that proper training and developmental procedures are implemented for the team. Our team would like to get in touch with you, please may we request you to give us your contact details so that we can reach out to you. We sincerely hope that you give us one more opportunity to host you again in the future. Kind Regards, Rami Alhanadyah Assistant Director of Rooms
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sara A wrote a review Jan 2021
1.0 of 5 bubbles
Unfortunately this was one of the most terrible experience ever! From the service to the cleanliness to the staff and everything. First they couldn’t find our booking, and we were waiting for a total of two hours just to check-in! We informed the staff that we need an extra bed and two king beds, of course non of those requests were available expect after arguing with the staff and asking for the manager. The manager wasn’t helpful at all and only offered us a late check-out, on top of that we explained that we have a pregnant lady with us and they gave us a smoking room with no toilet tissue. We asked the receptionist for a sanitizer spray (after seeing that a lot of guests were in without a mask!) and he said that they didn’t have any! The most important product during a pandemic and they couldn’t provide that! Such a bad service we ordered tooth brush and got it the next day :)! The room key didn’t open at the parking and we were stuck there for 45 minutes, and after getting a new room key from the reception one key wasn’t working! The staff are not professional. Not recommended at all! Here a picture of the elevator.
Read more
Date of stay: January 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Regency Dubai Creek Heights, Owner at Hyatt Regency Dubai Creek Heights
Responded 14 Jan 2021
Dear B5868QHsaraa, We are sorry to hear that you faced such issues during your stay with us at Hyatt Regency Dubai Creek Heights. We do our best to ensure that all guests’ requests are attended to promptly and effectively, and we are very sorry that on this occasion we did not meet the best of standards. Our team strives hard to make sure all guests are taken of and we have certainly shared your feedback across with the concerned team, your words genuinely matter to us and we are thankful for your time. Kind Regards, Tarun Ohri Assistant Director of Rooms
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
John H wrote a review Jan 2020
Perth, Australia
3.0 of 5 bubbles
On check-in at 15:00 our room was not cleaned and we were told to come back in 30 minutes, the reception staff were not apologetic and even though many clients were complaining they didn’t seem to care. We finally got our room at 16:00, not a good start for a 5 star hotel. We were assigned room 2109 which was noisy due to lift movements, again not what we expected.
The room otherwise was great, clean and expansive. The one issue was that there was no place to put open suitcases other than on the floor, this could easily be rectified with a couple of fold out luggage stands as you find in even 3 star hotels.
We have stayed in Dubai at least twice a year for the past 12 years and stayed in various locations, rating and price range. We will Most probably not stay at this hotel again unless reviews show a change in policy.
Read more
Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DXBHC, Director of Rooms at Hyatt Regency Dubai Creek Heights
Responded 27 Jan 2020
Dear Johnin2020, Thank you for your review on TripAdvisor. Please accept our apologies for not being able to offer you proper hospitality in the best of our abilities. We are sorry to hear that you faced such issues during your stay with us at Hyatt Regency Dubai Creek Heights. We do our best to ensure that all guests’ requests are attended to promptly and effectively, and we are very sorry that on this occasion we did not meet the best of standards.  We sincerely apologize for the inconveniences caused, and please note that your comments have already been forwarded to our management, to ensure that this doesn’t happen again. We sincerely hope that you give us one more opportunity to host you again in the future. Best Regards, Mahak Sharma Director of Rooms
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lifeisforlearning wrote a review Mar 2022
Washington DC, District of Columbia
4.0 of 5 bubbles
The Hyatt Regency Dubai Creek Heights (one of several Hyatts in Dubai) is in the Healthcare City neighborhood, not right downtown but a Metro or taxi ride away. My single room was large and had lots of storage and closet space. There is a safe and a mini-fridge in the room. The large window had a blackout sliding door, something I have never encountered before but very effective. The room was well lit but the controls were so high-tech that I had a bit of trouble figuring things out. The bathroom was very large with plenty of shelf space for your things, and a separate shower and soaking tub. The food at the breakfast buffet was excellent and very varied. Our group had 2 dinners at the hotel, at the Market24 (excellent) and La Tablita Mexican restaurant (OK but very loud). I was prohibited from entering the night club on the top floor while wearing shorts. The lobby is very large with a soaring ceiling. Had a problem with TV reception, kept breaking up into pixels (which means a weak signal) and the WiFi (up and down repeatedly).
Read more
Date of stay: March 2022
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Regency Dubai Creek Heights, Owner at Hyatt Regency Dubai Creek Heights
Responded 17 Mar 2022
Dear lifeisforlearning, Thank you for taking the time out to share your feedback with us. We are glad that found the location to be convenient, it is a pleasure to know that you highlighted the storage space in the closet, safe & other excellent amenities offered within the room. We are delighted to know that you relished the food offered at our restaurants at Hyatt Regency Dubai Creek Heights. Your comments have been noted, we sincerely hope you give us one more opportunity to host you again in the future. Kind Regards, Malek Safa General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from Katayoun M
Tehran, Iran202 contributions110 helpful votes
hi, the hotel has restaurants. Also near the hotel there are a couple of small eateries and then if you go to the nearest mall, the wafi mall, 5 minutes by taxi, there are a food court and a wafi gourmet which is quite nice.
Answer from onyxalex77
Tours, France1 contribution
I really don’t know, i had my rented car so i wasn’t interested in this detail.
Outi61 asked a question Feb 2023
Helsinki, Finland12 contributions
If You have booked a room with club lounge included,what is available there?
Answer from Abdullah A
Riyadh, Saudi Arabia4 contributions
The club lounge is in the 32 floor not a lot happening there other then free drinks and some snacks , however you will get privacy for meetings and it business lounge quiet quarter on the side, nice views and friendly staff. If you are exit ring the bubbly fully functional club lounge , you will be disappointed , it is closed by 10 PM. Usually one staff is there for light service. Best wishes
Answer from shaneyboy9
London, United Kingdom6 contributions
Hello. There is no shuttle bus to any where .The club lounge is only available for food between 6.00pm to 8.0pm to be honest dont waste your money its a joke with cold snacks.l make regular trips to Dubai at least once a month l booked this hotel looked nice on the web site but never again.plenty of other hotels about.
Arjoo M asked a question Aug 2022
United Kingdom7 contributions1 helpful vote
Is the Jacuzzi working in the pool as it wasn't in June this year, which was dissapointing?
Answer from Imran A
London314 contributions242 helpful votes
Yes it was working fine
Judith L wrote a tip 22 Jul
Newcastle upon Tyne, United Kingdom4 contributions2 helpful votes
5.0 of 5 bubbles
"Everything brilliant"
Read full review
TigerKolkata wrote a tip Jun 2024
New Delhi, India161 contributions69 helpful votes
4.0 of 5 bubbles
"Large hotel with a great pool so be prepared for long walks. The hotel is stunning but too dark for my liking"
Read full review
Mohammed R wrote a tip Apr 2024
1 contribution
5.0 of 5 bubbles
"Barely any traffic once you get to Healthcare City. It’s great as you’re nearby everything."
Read full review
Zededed wrote a tip Apr 2024
Birmingham, United Kingdom6 contributions4 helpful votes
3.0 of 5 bubbles
"The service you will receive will depend on the mood of the staff so just bear that in mind before booking as this is a hit and miss"
Read full review
Vigen V wrote a tip Apr 2024
1 contribution
5.0 of 5 bubbles
"Very nice. "
Read full review
Not the right property for you?
There are more places to choose from in the Dubai area.
PRICE RANGE
₹6,447 - ₹10,549 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of DubaiDubaiBur Dubai / Umm Hurair / Umm Hurair 2
NUMBER OF ROOMS
463
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

HYATT REGENCY DUBAI CREEK HEIGHTS - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Hyatt Regency Dubai Creek Heights
Which popular attractions are close to Hyatt Regency Dubai Creek Heights?
Nearby attractions include Children's City (0.5 km), Dubai Dolphinarium (0.3 km), and Aya Universe Dubai (0.7 km).
What are some of the property amenities at Hyatt Regency Dubai Creek Heights?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Hyatt Regency Dubai Creek Heights?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Regency Dubai Creek Heights?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Hyatt Regency Dubai Creek Heights?
Yes, free parking, a parking garage, and paid private parking on-site are available to guests.
What are some restaurants close to Hyatt Regency Dubai Creek Heights?
Conveniently located restaurants include Awtar, Society Room, and Market24.
Are there opportunities to exercise at Hyatt Regency Dubai Creek Heights?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Regency Dubai Creek Heights have airport transportation?
Yes, Hyatt Regency Dubai Creek Heights offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Regency Dubai Creek Heights?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Regency Dubai Creek Heights offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Regency Dubai Creek Heights?
The staff speaks multiple languages, including English, Spanish, French, Italian, Russian, Chinese, and Portuguese.
All Dubai HotelsDubai Hotel DealsLast Minute Hotels in DubaiHotels near Hyatt Regency Dubai Creek Heights
Things to DoRestaurantsFlightsHoliday homesTravel StoriesCruisesCar Hire