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Crowne Plaza Dubai Festival City

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Crowne Plaza Dubai Festival City
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1,500 Reviews from our TripAdvisor Community

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Showing 1,273: English reviews
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Muscat, Masqat, Oman
Reviewed yesterday NEWvia mobile

Nice hotel, nice rooms, nice breakfast and right by festival city mall. Late night check in took time as rooms were full; while the downstairs pub by the lobby seemed to be quite busy. During my 2 nights stay, construction started every morning at 9am which was quite disturbing. Seems will be going on for at least another month or...

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Helpful?
Thank NadaKharusi
Cincinnati, Ohio
Reviewed 4 days ago NEWvia mobile

I have stayed here several time over the years. The staff is great but this year it's a bit of a mess. The Festival Mall next door is being redone and all you hear during the day is jackhammers. With the time change a nap would be nice but NOT going to happen.

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Thank LindseyPyron
Bahrain
Reviewed 6 days ago NEW

The hotel is generally nice and the staff are really very friendly . The big plus is the location to the conference area and to the festival shopping mall especially if you are in business trip so you do not need a taxi to visit another malls . The hotel is very close to the airport . The negative point...

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Thank ZayerFaisal
Swansea County, United Kingdom
Reviewed 1 week ago NEW

Fabulous hotel, couldn't fault anything about it and the staff were brilliant especially Rey at the pool bar. It was a good location and the connection to the shopping mall was excellent. If ever I return to Dubai I wouldn't hesitate to stay here.

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Thank christophergarrett1
Reviewed 1 week ago via mobile

Thanks to Zaytoun Resturant , Sam and all his team were very friendly and made our experience great at the resturant , Chef Ahmed made the best food for the event and the whole experience was great. Also its great for families and couple in the evening as the venue has a great view and the service is great! Thanks...

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Helpful?
Thank Rima298
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear Rima298 Thank you very much for the wonderful review that you have given us and I am extremely happy that you enjoyed your stay with us at the Crowne Plaza Dubai Festival City and we managed to meet and exceed your expectations making your Birthday special one. Thank you for mentioning the colleagues (Sam and Chef Ahmed) who certainly...

Germany
Reviewed 1 week ago

Already at check-in, I felt very much welcomed. Every staff I met during my stay was really attentive and helpful, and at the same time, friendly. They even upgraded us! Would highly recommend it. 8日間宿泊しましたが、本当にお値打ちなホテルだなあと思いました。スタッフはどなたも皆さん親切で気が利きますし、それでいてフレンドリーでもありました。アップグレードしていただいた部屋からは、毎日ブルジュハリファの後ろに沈む夕日を眺めることができました。部屋も広く、清掃も完璧でした。朝食やルームサービスも、丁寧に作られており美味しかったです。プールはそれほど広くなく、別料金で隣のインターコンチのプールを使えるせいか、いつも空いていました。広いジャクージもあり快適ですよ。冷たいおしぼりや水、フルーツのサービスがありました。サンベッドにわざわざタオルもひいてくれます。ショッピングモール併設なので、便利です。次回も是非また泊まりたいです。

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Helpful?
Thank FrauY
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear FrauY Thank you for the wonderful feedback you have shared, we are delighted that you enjoyed your stay at the Crowne Plaza and that we lived up to your expectations. We pride ourselves with great service and with a product that is understated but elegant . Your trust and faith in us means a lot and we will strive...

Milton Keynes, United Kingdom
Reviewed 1 week ago

Another successful and very enjoyable visit to this hotel, we have now stayed here four times and each has been great. On this occasion, we stopped twice as short stopovers during lengthy flights. It's about ten minutes from the airport but away from the main Dubai city beside Dubai Creek. The views over the Creek towards the city are impressive...

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Helpful?
Thank MK13AL
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear MK13AL Thank you very much for taking time to share your experience about your recent stay at the Crowne Plaza Dubai Festival City. We are delighted that we have met your expectations and have managed to make your stay a memorable one. As we continue to improve our services as well as the area around the hotels I am...

Wilmslow, United Kingdom
Reviewed 2 weeks ago

From the moment we arrived until the moment we left we had a truly excellent experience at this hotel. I travelled with my husband and 10 month old son and the purpose of our stay was purely relaxation and this hotel did not fail to deliver. The location means that you are away from the hustle and bustle of the...

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2Thank Pigeony
IHGDFCExecOffice, Hotel Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear "Pigeony" Thank you very much for the wonderful review that you have given us and I am extremely happy that you enjoyed your stay with us at the Crowne Plaza Dubai Festival City and we managed to meet and exceed your expectations. Thank you for mentioning the colleagues (Anthony and Anisur) who certainly made your stay even more special....

newport, United Kingdom
Reviewed 2 weeks ago

Business hotel, quite some way out of the city, Festival Mall within 2 mins walk and a nice walk along the river possible, Curretnyl some re construction on the backside of the hotel so if your room does not overlook the water expect some construction noise in the morning- all in all good experience, good staff

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Thank Wesley D
IHGDFCExecOffice, Hotel Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear "Wesley D" Thank you for the wonderful feedback you have shared, we are delighted that you enjoyed your stay at the Crowne Plaza and that we lived up to your expectations. We apologize for the inconvenience of the construction which will be over very soon now and we promise that this will really enhance our destination and the area...

Mumbai, Maharashtra, India
Reviewed 2 weeks ago

The hotel is at a excellent location ; it is just 10-12 minutes drive from Emirates terminal at Dubai airport. The check in is smooth and the interiors are good . The lawns at the ground floor for the breakfast also has a nice view of the sea/waterfront .Inthe breakfast as masala dosa was in demand they always give excuse...

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1Thank ashish d
IHGDFCExecOffice, Hotel Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear "ashish d" I would like to thank you for the wonderful feedback you provided for us, and I am happy to hear that you enjoyed your stay with us. It is through our guests’ feedback that we are able to improve and sustain our level of service and ensure that our quality of Food and beverage is kept at...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Dubai Festival City is located on the banks of the Dubai Creek. The 5 star hotel features 316 rooms and suites, with leisure facilities including 25m outdoor lap pool, 3 spa pools, children s splash pool, and 24-hour gym. Two 18-hole championship golf courses located minutes away. The hotel is proud to be the first non-smoking Crowne Plaza with a no-smoking policy in all rooms and public areas, offering our guests a cleaner and healthier environment during their stay. All rooms and bathrooms offer fantastic views of the creek or city skyline, equipped with high speed internet access and 37 LCD tv. Directly joined to the 38,000sq ft Event Centre, Crowne Plaza Dubai Festival City is ideal for all business travelers. The hotel has three superb restaurants - Zaytoun ( Olive in Arabic) all-day dining, Mazar lobby lounge, and the authentic Belgian Beer Cafe, each with stunning city and creek views. The hotel is connected directly to the Festival Waterfront Centre, a luxury shopping centre with over 550 retail outlets, 90 restaurants and cafes, and 100 berth marina, perfect especially during the famous Dubai Shopping Festivals over summer and winter months. Dubai is known for many attractions, all within easy access of the hotel - the iconic Burj Al Arab, record breaking Burj Dubai, Ski Dubai, Wild Wadi Water Park, Mall of the Emirates or the beautiful Dubai beaches in Jumeirah or Mamzar. ... more   less 

Additional Information about Crowne Plaza Dubai Festival City

Address: Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: ₹ 9,040 - ₹ 20,309 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Dubai Festival City 5*
Number of rooms: 316
Reservation Options:
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Also Known As:
Crowne Plaza Dubai Festival City Hotel Dubai
Dubai Crowne Plaza
Hotel Style:
#18 Business Hotel in Dubai
#20 Romantic Hotel in Dubai
#27 Family Hotel in Dubai
#28 Spa Hotel in Dubai
#35 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Dubai Festival City staff and other travellers.
34 questions
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Questions? Get answers from Crowne Plaza Dubai Festival City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor with creek side”
 of 5 bubbles ZayerFaisal, 18 Mar 2017 | Read review
“Higher floors with Creek views are best”
 of 5 bubbles MK13AL, 14 Mar 2017 | Read review
“overlooking the water/city”
 of 5 bubbles 381wesleyd, 8 Mar 2017 | Read review
“Choose the rooms on upper floors (16th and above).”
 of 5 bubbles Ashidas, 5 Mar 2017 | Read review
“We enjoyed the views facing the creek, it's also the sunset side.”
 of 5 bubbles jh403, 4 Mar 2017 | Read review
5 of 5