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Umm Ramool Road Dubai Festival City, Dubai United Arab Emirates
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Traveller (1713)
Room & Suite (690)
Dining (171)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Dubai - Festival City
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 899 hotels in Dubai
Location
Cleanliness
Service
Value
Travellers' Choice
A glittering waterfront hotel in Dubai Festival City for business success, fine gastronomy and relaxation. Set on the winding banks of Dubai Creek, Crowne Plaza® Dubai Festival City hotel has spectacular waterfront views. Whether unwinding by palm trees next to a 25-meter pool or relaxing in your chic room, you can gaze across the glistening creek and watch abra water taxis float along. Glass and woods create an airy, modern feel in the hotel, and the Festival City location means you can enjoy being central Dubai Airport, the DIFC and Burj Khalifa are less than 15 minutes away without the traffic. Business travelers can meet informally over a coffee in Mazar Lounge or mingle over cocktails in Skyline Bar while watching the sun set behind Burj Khalifa. Wi-Fi and valet parking are complimentary, and our concierges are on hand to help with transport around Dubai. The hotel's multi-story conference facility, with nine meeting venues for up to 1,300 guests, is designed to impress.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Kids stay free
Babysitting
Valet parking
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Special diet menus
Poolside bar
Kids pool
Highchairs available
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Facial treatments
Massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bidet
Bathrobes
Interconnected rooms available
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Minibar
Electric kettle
Walk-in shower
Bath / shower
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lake View
River View
Languages Spoken
English, French, Spanish, Arabic and 8 more

Location

Full view
78Somewhat walkable
Grade: 78 out of 100
89Restaurantswithin 0.5 km
9Attractionswithin 0.5 km
2692Reviews79Q+A100Room tips
Traveller rating
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Time of year
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Most Recent
Peagan wrote a review Today
Melbourne, Australia30 contributions10 helpful votes
Checked in with a 1 night Emirates room upgrade to a Deluxe Watwrfront room and was fortunate to have the room upgrade apply to all of our 4 nights here. Staff are lovely, the use of both the Crowne Plaza and Intercontinental pools are an extra bonus - we actually preferred the Crowne Plaza pool as it was larger. Close to the airport and an excellent internal walkway to the Festival City mall makes shopping, snacks and accessing supermarkets a breeze. Breakfast can be a bit hectic but the staff manage it very well. Coffee and omelettes made to order delivered to your table - a decent selection offered at breakfast that catered to most tastes. View from Waterfront Deluxe room on the 18th floor is lovely with the Burg Khalifa in the distance. Overall a very enjoyblae stay - we are glad we picked the Crown Plaza Festival City.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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JMcM69 wrote a review Aug 2022
Blackwood, United Kingdom410 contributions95 helpful votes
+1
Hotel's Favourite
Five star hotels are judged on their level of service and believe me this is up there with the best. Every single interaction we had with members of staff over 11 days were hugely positive. Staff were always happy , smiling and willing to help. We arrived about 1:30 am and were greeted by Joshi on reception who did an excellent job of welcoming us despite the late hour. On entering our room (1436) we were greeted with a lovely Wedding Anniversary surprise. The hotel had provided fruit, chocolates , a chocolate cake and rose petals on the bed. My wife was well impressed! (As was I). The room had a fantastic view over the creek and was larger than many other hotels we have stayed in. Our cleaner Anil was a credit to the hotel and made sure we had everything we required during our stay and provided plenty of bottled water which was welcome during the hot days. The pool was fantastic and a big thank you to Collins, Lal, Bonface and others. Daily we were provided with cool bags containing two apples, two water bottles and two cold face towels. Joni and nimal in the pool bar kindly provided an ice bucket every day! Rest assured the lifeguards are excellent at what they do and were very vigilant throughout our stay keeping everyone safe. We had breakfast included and it was a great experience. Everything you could want was provided from full English (beef sausages) to Asian dishes, Arabic dishes, fresh breads & pastries and eggs anyway you want including Benedict. The two staff members who stood out at breakfast were Bhawana and Vincent, although all service was great. I had to make a couple of local calls which my UK mobile wouldn’t permit but Jatinder on reception was very helpful and sorted me out. Receptionists Sohel and Mohsin also very accommodating . We used the ferry system and purchased a travel card to get across the creek and access the metro system which is probably the cleanest and most efficient I have encountered anywhere. The proximity of this hotel to the Festival Mall (interconnected) is a huge asset with supermarkets and food courts all available.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from InterContinental Hotels Group Dubai Festival City, General Manager at Crowne Plaza Dubai - Festival City
Responded 18 Aug 2022
Dear JMcM69, Wow! What a fabulous review given it was such a special occasion being your anniversary. We are thrilled to earn your recommendation. It is our mission to provide guests with amazing amenities and stellar service. You can bet that Anil, Collins, Lal, Bonaface, Bhawana, vincent, Jatinder, Sohel, Mohsin and the rest of our team will be honored to be recognized for their hard work. We look forward to welcoming you back to Crowne Plaza Dubai Festival City, Warm Regards, Juliana Khalife Sfair Director of Rooms - Dubai Festival City Hotels
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
동영 최 wrote a review Today
1 contribution
It's my first time to visit Dubai for our honeymoon and I have stayed Crowne plaza festival city. After check in, Ayed and May sincerely guide for tourists. It could save time and money for me. And Islam is a super hero for me. Cuz I lost my phone at taxi yesterday, and I thought it couldn't be back for me. But Islam help me to get it back even it was over 11 PM. So now I can use my phone and I really want to say special thanks to Islam, Faydy and Rapak.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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andrelimon wrote a review Today
Melito di Napoli, Italy67 contributions59 helpful votes
Comfortable hotel, clean, near by airport, next to a mall. At ground floor you will find a nice Belgian Cafè with a beautiful view on a bridge, food is good, not recomended for gluten free, very good for a drink.
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Date of stay: September 2022
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Fantail wrote a review Yesterday
Torbay, New Zealand1 contribution
8 years ago I stayed at the Crown Plaza with my parents and it was a very enjoyable stay. Now returning to Dubai we chose the same hotel and were very impressed that it is still outstanding in every aspect. The rooms are spacious and the beds super comfy. The staff in every department is super friendly and attend to all your needs. Sumayun who did our room was nice. When the pressure on the shower was not great he fixed that straight away. Mohsin, Islam, CM and Nelson at reception are friendly and again attend with a smile to all your needs. When they saw that mum had great difficulties walking with her crutch they came instantly with a wheelchair to make her more comfortable. We had booked breakfast and dinner at the hotel. The breakfast buffet is out of this world with so many options that leaves nothing more to desire for. Dinner was at the Intercontinental Hotel next door and again the variety of the buffet was mouthwatering. I would always stay at the Crown Plaza again and can highly recommend it to everybody else. Thank you
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from InterContinental Hotels Group Dubai Festival City, General Manager at Crowne Plaza Dubai - Festival City
Responded today
Dear NewZealand2003, Thank you for sharing your generous review and we were truly delighted to welcome you back at the Crowne Plaza Dubai Festival City. I was thrilled to read that you had a good time with us and that our colleagues made your experience more memorable. Your compliments are truly valued and we hope, that many guests will meet our great team members along their journey in our unique “Festival City” destination. Thank you once again for your kind feedback and we are looking forward to welcoming you back soon. Warm regards, Juliana Khalife Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Francisco G wrote a review Yesterday
1 contribution
One of best hotel service and facillities rooms so Good and big creek view and swiming pool has infinit pool great to be in sunny time and food deñisious and tate of arab and recepción qudri and mosin specially faizal the best one always smile
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from InterContinental Hotels Group Dubai Festival City, General Manager at Crowne Plaza Dubai - Festival City
Responded today
Dear D4613NUfranciscog, Thank you for sharing your great review on TripAdvisor about your recent experience with us at the Crowne Plaza Dubai Festival City. I was excited to read that you enjoyed your stay with us, and I was thrilled to find out that your experience in our waterfront oasis exceeded your expectations. Moreover, your compliments about our beautiful hotel facilities and our amazing team members who always go an extra mile are highly appreciated. Quadri, Mohsin, Faizal as well as our entire hotel team are truly looking forward to welcoming you back soon, and please feel free to connect to us through reservation.dfc@ihg.com when planning your return. Warm regards, Juliana Khalife Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ali AlQassab wrote a review Yesterday
1 contribution
I have had a very pleasant experience with the hotel staffs and especially concierge staff, I salute to all the staffs especially Mai who helped us make our stay more memorable and we enjoyed everything
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from InterContinental Hotels Group Dubai Festival City, General Manager at Crowne Plaza Dubai - Festival City
Responded today
Dear Bnqassab007, Thank you for sharing your great feedback on TripAdvisor about your experience with us at the Crowne Plaza Dubai Festival City, and we were truly delighted to have you staying with us. I was delighted to read that you enjoyed your stay and you appreciated our attentive services. Your kind words about Mai and concierge team are truly appreciated and we are happy to share your compliments with them. We are looking forward to welcoming you again to our waterfront oasis connected to one of the best Malls in the city and minutes away from all Dubai business hubs and vibrant centre. Please feel free to connect to us through reservation.dfc@ihg.com when planning your return. Warm regards, Juliana Khalife Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gasman1956 wrote a review Yesterday
Birmingham, United Kingdom66 contributions39 helpful votes
Just returned from 16 nights at The Crowne Plaza Festival City Dubai. The hotel is excellent and we were welcomed by Nelson in the early hours of the morning and we were in our room very quickly . Breakfast is amazing and the staff in Zaytoun are very professional even on the busiest of days . A personal thank you to Vincent he made us smile everyday. The pool area is very well kept and the employees are always on hand to help. Our main thanks go to 2 exceptional employees who made our holiday even better than we could have imagined the first being Rahul our housekeeper on the 7th floor , our room was immaculate everyday and always completed with a greeting and a smile. Our second special thanks goes to Faisal on the concierge desk …this man is amazing his customer service skills and anticipation of guests needs is beyond belief. We will return in 2022
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Date of stay: September 2022
Value
Location
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from InterContinental Hotels Group Dubai Festival City, General Manager at Crowne Plaza Dubai - Festival City
Responded today
Dear GSMAN56, Thank you for taking the time to share your feedback on your recent experience with us at the Crowne Plaza Dubai Festival City. I was thrilled to find out that our star team members made your stay memorable by exceeding all your expectations. Your compliments about their friendliness and impeccable service with a smile are highly appreciated as your comments have certainly described the outcome of his dedication to excellence in service that our entire team strives for every day. It was a real pleasure to share all your kind words of appreciation with them. We are looking forward to welcoming you again to our waterfront oasis connected to one of the best Malls in the city and minutes away from all Dubai business hubs and vibrant centre. Please feel free to connect to us through reservation.dfc@ihg.com when planning your return. Warm regards, Juliana Khalife Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Roni wrote a review 1 Oct
1 contribution
We came for holidays in Dubai 1st time so good hotel and service by faisal concierge and rest of the staff really recommend for holiday and business this place and we got best advice by faisal about Dubai and attraction thanks faizal
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from InterContinental Hotels Group Dubai Festival City, General Manager at Crowne Plaza Dubai - Festival City
Responded today
Dear Roni100400, Thank you for sharing your great feedback on TripAdvisor about your experience with us at the Crowne Plaza Dubai Festival City, and we were truly delighted to have you staying with us. Your compliments about our colleagues are highly valued, they will be happy to learn that their dedicated services contributed in making your stay memorable. We will make make sure to share your kind feedback with our team members. Thank you again for your kind recommendations and we look forward to welcoming you back soon. Warm regards, Juliana Khalife Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
majfell wrote a review 1 Oct
London2 contributions3 helpful votes
Excellent hotel; very professional staff, clean rooms, good facilities, and convenient for the conference area on site. Located very close to the airport and also the festival city mall is right next door. I would especially like to compliment May who works on reception doing an excellent job.
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from InterContinental Hotels Group Dubai Festival City, General Manager at Crowne Plaza Dubai - Festival City
Responded today
Dear majfell, Thank you for sharing your fantastic review on TripAdvisor about your stay experience with us and we were delighted to welcome you at the Crowne Plaza Dubai Festival City. I was excited to read that you enjoyed your stay with us, and I was thrilled to find out that your experience in our waterfront oasis exceeded your expectations. Moreover, your compliments about your amazing culinary journey and our gorgeous staff highly appreciated. May and the entire team are looking forward to welcoming you back soon, and please feel free to connect to us through reservation.dfc@ihg.com when planning your return. Warm regards, Juliana Khalife Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$116 - $232 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza dubai festival city hotel dubai, dubai crowne plaza
LOCATION
United Arab EmiratesEmirate of DubaiDubaiDubai Festival City
NUMBER OF ROOMS
316
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Frequently Asked Questions about Crowne Plaza Dubai - Festival City
Which popular attractions are close to Crowne Plaza Dubai - Festival City?
Nearby attractions include Dubai Festival City Mall (0.3 km), Imagine (0.3 km), and Novo Cinema Dubai Festival CIty Mall (0.4 km).
What are some of the property amenities at Crowne Plaza Dubai - Festival City?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Dubai - Festival City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Dubai - Festival City?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Crowne Plaza Dubai - Festival City?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Crowne Plaza Dubai - Festival City?
Conveniently located restaurants include Pierre's TT, Anise, and Vista Restaurant & Terrace.
Are there opportunities to exercise at Crowne Plaza Dubai - Festival City?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Crowne Plaza Dubai - Festival City have airport transportation?
Yes, Crowne Plaza Dubai - Festival City offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Dubai - Festival City?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Dubai - Festival City offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Dubai - Festival City?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Chinese, and Portuguese.