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Palace Downtown

Travellers' Choice award winner
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$ 568*
US$ 528*
US$ 568*
US$ 528*
US$ 568*
US$ 528*
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Palace Downtown
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2,481 Reviews from our TripAdvisor Community

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Showing 1,830: English reviews
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Singapore
Reviewed yesterday NEWvia mobile

I had to write this about Palace Hotel Downtown. There are many 5* or more luxourious accommodation in Dubai. I was at one of the other for dinner... a 5* but crowded with massive tourist and noise. When I came back to Palace, the tranquility and the service rendered... what a difference. I am sure to return for the Fountain...

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Helpful?
Thank DennisChuang
Darwen, United Kingdom
Reviewed 2 days ago NEW

The Hotel is extremely well placed for the Dubai Mall and all the Restaurants around the Lake. The Hotel Breakfasts are wonderful with food for all tastes and preferences.. The food served at the Pool Area is excellent and the service polite and friendly. The rooms and Public Spaces are always clean and attractive and it is a joy to...

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Thank F6618ZMroberth
Riyadh, Saudi Arabia
Reviewed 3 days ago NEW

Love the services and counserge Dinning in rooms can better service and taste They need more to separate the smooking and non smoking rooms Also i dont like that the rooms are not beside the suite in the same floor

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Thank Nourah A
Australia
Reviewed 4 days ago NEW

Amazing amazing amazing, it was a beautiful experience, everything was perfect from the staff ,service, the atmosphere everybody was so helpful and you were put at ease the instant you walk in, we highly recommend to stay here !! Magical Thankyou

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Thank berakassem2678
David S, Hotel Manager at Palace Downtown, responded to this review

Dear Berakassem2678, Thank you for sharing your review with us! I was genuinely pleased to read that you have had such an “AMAZING” stay here at Palace Downtown… :) your recognition is highly appreciated and we’ll definitely be looking forward to welcoming you back soon for yet another magical getaway… Warm regards, David Simon – Hotel Manager

Dana Point, California
Reviewed 4 days ago NEW

Had a good time here with my friend. Hotel was amazing and we were so impressed with it.The rooms are reasonably spacious and comfortable. The staff was very helpful and friendly. The best thing about the hotel is it's brilliant location. Highly recommended..

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Helpful?
Thank johns2ne41
David S, Hotel Manager at Palace Downtown, responded to this review

Dear Johns2ne41, It was delighting to read that you and your friend have had such a remarkable time with us while appreciating our comfortable rooms, location and of course… our staff. :) Thank you so much for taking the time to share your feedback and for the rewarding recognition! We look forward to welcoming you back in the near future...

Abu Dhabi, United Arab Emirates
Reviewed 5 days ago NEW

1. 24 hrs check in facility not provided 2. reach 1pm, but allowed in after 3pm 3 poor service 4. requested suite as per first visit, this time we didn't get tower view with lake 5. why palace giving false promise while booking

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Thank bakheetamajeda
David S, Hotel Manager at Palace Downtown, responded to this review

Dear Bakheetamajeda, Greetings from Dubai! Thank you for taking the time to share your feedback with us here on TripAdvisor. I must admit that it was quite distressing going through your points and I do want to apologise for the disappointment you have experienced. We are usually known for top services and always strive to accommodate our guest requests to...

London
Reviewed 5 days ago NEW

An excellent hotel in the heart of downtown Dubai. The ambience, decor and quality of service confirm why this is a five star hotel. The hotel sits on the Burj Khalifa lake and offers a spectacular view of the world's tallest biggest building. The Palace has a great pool which is great for families or those just wanting to get...

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Thank 372dubaireview
Dhahran, Saudi Arabia
Reviewed 5 days ago NEW

just a perfect place; only one comment: the voice of people around the lake make is noisy sometimes at night. I highly recommend this hotel for couples, or any one would like to spend time with him self. you will be surrounded by positive things.

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Thank fahadaQ534DK
Dorset
Reviewed 6 days ago NEWvia mobile

The Palace Downtown never fails to ensure you will have he best hotel experience in Dubai. The staff are so polite, friendly and helpful. The hotel itself is set out in a very accessible way for all. The pool is fantastic and never had an issue getting a sunbed! The pool staff are lovely and swift . The hotel restaurants...

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Helpful?
Thank Pgjrushmere
David S, Hotel Manager at Palace Downtown, responded to this review

Dear Pgjrushmere, Wow! What a great review… :) Thank you for sharing! Receiving recognition like yours are truly inspiring and your loyalty a reward to all of us. We are indeed very fortunate with our ideal location, surrounded by some of Dubai’s main attractions. Thank you once again and we’ll be looking forward to welcoming you back soon! Warm regards,...

London, United Kingdom
Reviewed 6 days ago NEW

We had an absolutely magnificent stay here, everything about the Palace was wonderful, from the hotel staff, facilities, location and the spectacular room views, thank you for making our trip memorable.

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Thank UZ41R

1,935 photos of this hotel

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07/05/2017 08/05/2017
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Staying in Downtown Dubai

Neighbourhood Profile
Downtown Dubai
You can’t fail to miss Dubai’s iconic Burj Khalifa, the world’s tallest building. It towers over the city and resides in the prestigious Downtown development. Once an old army base, Downtown is now the jewel in Dubai’s crown, a beautiful residential and leisure area housing not only the world’s tallest building, but the world’s largest fountains and mall. Wide marble sidewalks are perfect for strolling, with restaurants, art galleries and children’s play areas. Specially commissioned sculptures line the roads and Downtown is often used as a canvas for modern art displays and community events such as Classic Car Shows and National Day parades. In the cooler months, cross one of the many bridges to the Burj Khalifa park and enjoy a picnic alongside residents and visitors, or enjoy a lunch or dinner watch the dancing fountains. Because of its mixed use, Downtown is a fantastic place to mix with Dubai residents and locals and watch real life unfold in a cosmopolitan environment.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Ewaan
Ewaan
Cuisines: Indian, Lebanese, Mediterranean, Sushi, European, Asian, Middle Eastern
Asado
Asado
Cuisines: Steakhouse, Latin, Argentinian, South American
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more   less 

Additional Information about Palace Downtown

Address: Mohammed Bin Rashid Boulevard, 29 | Downtown Dubai, Dubai 9770, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Price Range: ₹ 15,740 - ₹ 45,487 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palace Downtown 5*
Number of rooms: 242
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hotwire, Travelocity, Orbitz, Priceline, Agoda, Cancelon, getaroom.com, Cheap Tickets and HotelQuickly so you can book your Palace Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai
Hotel Style:
#6 Romantic Hotel in Dubai
#11 Business Hotel in Dubai
#23 Luxury Hotel in Dubai
#31 Family Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Palace Downtown staff and other travellers.
51 questions
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Questions? Get answers from Palace Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Leave a "Do not disturb" notice on the door if popping out for a short time otherwise the Staff will feel it their duty to keep changing the towels and generally tidying up. The Servicing of the rooms is excellent !!.”
F6618ZMroberth, 26 Apr 2017 | Read review
“Best view of the fountain ”
nouraha193, 25 Apr 2017 | Read review
“the Ac was not working properly ”
basmahs2014, 21 Apr 2017 | Read review
“Stay as you are.”
kerryh836, 19 Apr 2017 | Read review
“We were on the second floor and had a great view of the pool and lake!”
KJD112, 18 Apr 2017 | Read review
5 of 5
Booking.com
US$ 528* /night
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Hotels.comUS$ 528
PricelineUS$ 528
TripAdvisorUS$ 528
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*Disclaimer
Prices are for 1 room, 2 adults
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