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Palace Downtown

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Mohammed Bin Rashid Boulevard, 29 Downtown Dubai, Dubai 9770 United Arab Emirates
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (3581)
Room & Suite (705)
Dining (325)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 22/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 22/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#79 of 778 hotels in Dubai
Location
Cleanliness
Service
Value
Travellers' Choice
“FREE TICKETS: Dubai Aquarium & Underwater Zoo and VR Park valid from 08th October until 30th September 2021” Classical themes and Arabian tradition are combined to create the Palace Downtown. Palace Downtown is a resort within the city; it has a confident style all of its own, a unique blend of past and present of Middle-Eastern heritage and elegant Dubai modernity, of harmony and energy. Set in the heart of Downtown Dubai, one of the region’s most progressive districts, the resort is mere footsteps away from iconic attractions such as Burj Khalifa, The Dubai Mall, Dubai Opera and Souk Al Bahar. From an abundance of options for dining, shopping and entertainment to being in close proximity to commercial hubs such as Dubai International Financial Centre, Dubai World Trade Centre and Business Bay, its prime location ensures that any excursion or business engagement away from the hotel is easily accessible. We welcome you to our luxurious Arabic splendour, set amidst the world’s most spectacular destination.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Babysitting
Airport transportation
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Special diet menus
Poolside bar
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Bathrobes
Private balcony
Room service
Safe
VIP room facilities
Laptop safe
Wake-up service / alarm clock
Refrigerator
On-demand films
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL STYLE
Centrally Located
Lake View
Languages Spoken
English, French, Russian, Arabic and 2 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
291Restaurantswithin 0.5 km
23Attractionswithin 0.5 km
4876Reviews129Q+A100Room tips
Traveller rating
  • 3,917
  • 590
  • 186
  • 99
  • 84
Time of year
Traveller type
Language
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Popular mentions
Ahmad B wrote a review 7 May
1 contribution
Surprised in every time we visit that unique , clean and comfy hotel with all of it’s lovely stuff who treated me and my family in a professional and kind way, and special thanks to the very unique, helpful and kind person, the duty manager Mr. santosh who made everything the best as usual, really we appreciate that… Overall it was an awesome experience and highly recommended 😍😍 It deserve to be named as ((the palace)) cuz it’s really a very nice and cozy palace🥰
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Date of stay: May 2021Trip type: Travelled with family
Helpful
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Response from Ahmed Elnawawy, General Manager at Palace Downtown
Responded 4 days ago
Dear A3989Ylahmadb, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Ahmed El Nawawy General Manager
Read more
fati505 wrote a review 7 May
Geneva, Switzerland4 contributions5 helpful votes
Palace downtown dubai our second home in dubai, me and my husband been coming to this Beautiful Hotel since Years! Best Arabic Style hôtel where you find Comfort, great Service and Best Staff especially duty manager Santosh Sharma, Islam, and James, they were always Helpful and happy to make our Stay enjoyable!! it’s The only hôtel where you can Stay for long period and feel really like Home, they have the best Style of rooms, in our Suit we feel really privacy and it’s really like Appartement, we feel Safe and all precautions are taking to keep all Rooms clean and Sanitized. Thanks also to Munesh in Ewaan Restaurant who always take care of us, and all stuff next to pool who are really loving their work. Thanks to the General Manager Mr Ahmed Elnawawy, who is really Humble and Active, he really knows how to manage this Great Place by taking care about the small details to make this Palace the Best Hotel downtown in All Dubai! Mrs Kumar.
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Date of stay: April 2021Trip type: Travelled on business
Helpful
Share
Response from Ahmed Elnawawy, General Manager at Palace Downtown
Responded 4 days ago
Dear fati505, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Ahmed El Nawawy General Manager
Read more
Niraj S wrote a review 6 May
1 contribution
It is always a great pleasure, and surprise, when you happen on just the perfect place in which to plant some special moments. Had a great time with great environment, delicious food and awesome service by friendly staff. Thanks to Thip Tara !!!!
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Date of stay: May 2021Trip type: Travelled with family
Helpful
Share
Response from Ahmed Elnawawy, General Manager at Palace Downtown
Responded 4 days ago
Dear 334nirajs, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Ahmed El Nawawy General Manager
Read more
Namrata N wrote a review 6 May
1 contribution
Nice ambiance, very friendly staffs, food was awesome Mr. Santosh the duty manager was very friendly and down to earth person. Its a must visit place if u want to taste somw authentic Thai Cuisine. Thank You Thiptara :)
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Date of stay: May 2021Trip type: Travelled with family
Helpful
Share
Response from Ahmed Elnawawy, General Manager at Palace Downtown
Responded 4 days ago
Dear 571namratan, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Ahmed El Nawawy General Manager
Read more
Sunil❤️ wrote a review 6 May
6 contributions
+1
Thanks for lovely evening 🥰🙏 Beautiful hotel and very clean felt safe with covid measures in place.. ❤️❤️ All staff very humble and good in serving food soo much helpful 😌😌🥰🥰 love to visit there anytime 🙏🙏❤️
Read more
Date of stay: May 2021Trip type: Travelled with family
Helpful
Share
Response from Ahmed Elnawawy, General Manager at Palace Downtown
Responded 4 days ago
Dear Lorexane_Xunil, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Ahmed El Nawawy General Manager
Read more
Previous
PRICE RANGE
US$184 - US$536 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the palace the old town hotel dubai, the palace old town, palace the old town dubai, sofitel dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiDowntown Dubai
NUMBER OF ROOMS
242
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Frequently Asked Questions about Palace Downtown
Which popular attractions are close to Palace Downtown?
Nearby attractions include The Dubai Fountain (0.2 km), Burj Khalifa (0.4 km), and At.Mosphere (0.4 km).
What are some of the property amenities at Palace Downtown?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Palace Downtown?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palace Downtown?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Palace Downtown?
Yes, valet parking is available to guests.
What are some restaurants close to Palace Downtown?
Conveniently located restaurants include Tribes Carnivore, Texas De Brazil Dubai Mall, and Black Tap Craft Burgers & Shakes Dubai Mall.
Are there opportunities to exercise at Palace Downtown?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Palace Downtown have an airport shuttle?
Yes, Palace Downtown offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Palace Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Palace Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Palace Downtown?
The staff speaks multiple languages, including English, French, Russian, Hindi, Arabic, and Filipino.