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Grand Excelsior Hotel Bur Dubai

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Grand Excelsior Hotel Bur Dubai
Grand Excelsior Hotel Bur Dubai
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497 Reviews from our TripAdvisor Community

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Showing 423: English reviews
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Brisbane, Australia
Reviewed yesterday NEW

I stayed at this hotel for 4 weeks and found it almost impossible to sleep. It's location, staff competency, price etc are all pointless if you can't sleep. You need to be aware that this hotel as of April 2017 has a new highrise building site on one side (noise everyday until very late) and a Mosque on the other...

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Helpful?
Thank midwicket
Rabab H, Guest Relations Manager at Grand Excelsior Hotel Bur Dubai, responded to this review

Dear Valued Guest, Thank you for taking time to write us a feedback regarding your experience. It is regrettable that your stay with us did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information to improve on for the future. We would...

Reviewed 2 days ago NEWvia mobile

I spent close to 12 days in the hotel.The reception staff not so friendly..probably because I am black.I did not let that disturb me..I go to the shopping mall 5minutes walk away from the hotel.A door man 'Nasir' has a friendly welcome smile to try to assist at all times.The female restaurant manager is not friendly always frowning. The room...

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Helpful?
Thank Tari J
Rabab H, Guest Relations Manager at Grand Excelsior Hotel Bur Dubai, responded to this review

Dear Valued Guest, Thank you for taking time to write us a feedback regarding your experience. It is regrettable that your stay with us did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information to improve on for the future. We would...

Reviewed 5 days ago NEWvia mobile

my sister and i decided to stay here for 2 days the place was great rooms were clean and we really did enjoy our stay... we would probably loved to come back and visit this hotel again with some friends.

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Helpful?
Thank Manaois P
Rabab H, Guest Relations Manager at Grand Excelsior Hotel Bur Dubai, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about Grand Excelsior Hotel . As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you back...

Reviewed 1 week ago via mobile

I was in Dubai and booked a family room for 2 adults and 2 kids for about 6 nights. The location and proximity of this hotel to a super store, market around, indian restaurant is quite a pull for me. What I loved about the hotel was kind staff, specially the arabic manager who was warm and friendly to accommodate...

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Helpful?
Thank 361kumarg
Rabab H, Guest Relations Manager at Grand Excelsior Hotel Bur Dubai, responded to this review

Dear Valued Guest, Thank you for taking time to write us a feedback regarding your experience. It is regrettable that your stay with us did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information to improve on for the future. We would...

London, United Kingdom
Reviewed 2 weeks ago via mobile

Good location, close to metro, rooms and decor is outdated, toilets and bathroom very outdated and needs updating. So 4 out 10 for us. Location around the hotel has loads of well known restaurants and cafes so for location not a bad place ..

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Helpful?
Thank Jasmeetuk
Rabab H, Guest Relations Manager at Grand Excelsior Hotel Bur Dubai, responded to this review

Dear Valued Guest, Thank you for taking time to write us a feedback regarding your experience. It is regrettable that your stay with us did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information to improve on for the future. We would...

Niagara-on-the-Lake, Canada
Reviewed 2 weeks ago

The place looks tired from the perspective of the rooms. Beds are good and showers are good but the furniture is dated and the plastic lined tube had cracks. Evidence of mold along the calking in the walls along the shower. Disco could be heard on weekends from my 2nd floor room. The bid plus here is the staff ....extremely...

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Helpful?
Thank loanranger2015
Rabab H, Guest Relations Manager at Grand Excelsior Hotel Bur Dubai, responded to this review

Dear Valued Guest, Greetings from Grand Excelsior Bur Dubai! We thank you for your feedback and would like to apologize for the inconvenience caused to you. Guest Satisfaction is of utmost importance to us and we are sorry to hear that we could not meet up to your expectation. Please note that your concerns have been taken into consideration and...

Aurangabad, India
Reviewed 3 weeks ago

services is beyond my expectations coz I didn't need any everything is already available. clean and interior is remarking , this place is very spacious. we are 165 people group and we enjoy the stay very smoothly

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Helpful?
Thank Momin M
Rabab H, Guest Relations Manager at Grand Excelsior Hotel Bur Dubai, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about Grand Excelsior Hotel . As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you back...

New Delhi, India
Reviewed 4 weeks ago

The location of the hotel is very apt for Indian/Asian tourists. The Hotel is located in one the most popular area of Dubai i.e Bur Dubai. The hotel's look is similar to a cruise but it has authentic interiors with all modern facilities.The hotel is situated on the main road and a Super market is just two building away from...

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Helpful?
Thank harish_gd
Rabab H, Guest Relations Manager at Grand Excelsior Hotel Bur Dubai, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about Grand Excelsior Hotel . As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you back...

Reviewed 4 weeks ago via mobile

We were in a group of 8 people and stayed for 3 days... that's been nice . Hotel was good have separate restaurants and pubs had good local crowds at night too. Services was also good along with room . I would probably visit again on Dubai trip.

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Helpful?
Thank Sanjeet K
Rabab H, Guest Relations Manager at Grand Excelsior Hotel Bur Dubai, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about Grand Excelsior Hotel . As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you back...

Reviewed 17 March 2017

I don't personally write a lot of reviews but for this one I just had to. This hotel is just not worth it. I booked it looking at the attractive pictures but I regretted it later. And there are plenty of other options in Bur Dubai. The location is not the best. The rooms are old and rusty and have...

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Helpful?
2Thank Shivam S
Rabab H, Guest Relations Manager at Grand Excelsior Hotel Bur Dubai, responded to this review

Dear Valued Guest, Greetings from Grand Excelsior Bur Dubai! We thank you for your feedback and would like to apologize for the inconvenience caused to you. Guest Satisfaction is of utmost importance to us and we are sorry to hear that we could not meet up to your expectation. Please note that your concerns have been taken into consideration and...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Breakfast included
  • Laundry Service
  • Babysitting

Additional Information about Grand Excelsior Hotel Bur Dubai

Address: Bur Dubai Al Kuwait St 25, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: ₹ 4,473 - ₹ 17,957 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Excelsior Hotel Bur Dubai 4*
Number of rooms: 282
Reservation Options:
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Also Known As:
Hotel Dhow Palace
Dhow Palace Hotel Dubai
Hotel Style:
#206 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Grand Excelsior Hotel Bur Dubai staff and other travellers.
5 questions
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Al Khobar, Saudi Arabia
London, United Kingdom
Brisbane, Australia
over a year ago

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Questions? Get answers from Grand Excelsior Hotel Bur Dubai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are no noise free rooms”
midwicket, 24 Apr 2017 | Read review
“Find another hotel if you want a four star hotel”
loanranger2015, 5 Apr 2017 | Read review
“Firstly don't go to this. If you have to then go for rooms with road view windows.”
Bharatmishrra, 16 Mar 2017 | Read review
“Higher floors should be better as its on the main road and could get noisy”
prateek_mittal, 13 Mar 2017 | Read review
“book rooms on higher floors as there is a disco in the ground floor and noise may be an issue.”
Hanif_Sama, 15 Feb 2017 | Read review
5 of 5