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Grand Excelsior Hotel

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Grand Excelsior Hotel
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451 Reviews from our TripAdvisor Community

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Showing 382: English reviews
Mumbai, India
Reviewed yesterday NEW

The staff is very warm, friendly and very alert towards their guest's requirements. The room service is good, ambience is above average, food is par excellence and the front office staff is amazing. Had a very pleasant stay.

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Helpful?
Thank rajiv53in
Reviewed yesterday NEWvia mobile

One of the most amazing in Bur Dubai to stay. Simply loved the ambience all over the services are more that satisfactory. The staffs are very cooperative and helful. If visiting Dubai trust me its the best place to stay. 👍🏻

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Helpful?
Thank Ujjwal G
Orlando, Florida
Reviewed 4 days ago NEWvia mobile

I stayed here two nights this past Feb. Affordable and clean hotel but nothing special. Walking distance to the mall but not much else around it. Kind of boring location with little happening at night or during the day. Good for the price you pay and the place is clean and nice but location not the best.

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Helpful?
Thank B1llster
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback about your stay at Grand Excelsior Hotel Bur Dubai and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We are delighted to read your review, it gives us great pleasure to know...

South Shields, United Kingdom
Reviewed 1 week ago via mobile

This hotel was not the best because when you book it think the price is good but when you get there they add 20% on the bill and stitch you up the rooms are average nothing special and your quite far from New Dubai I would not recommend this hotel.

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Helpful?
Thank liam p
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for taking time to write us a feedback regarding your experience. It is regrettable that your stay with us did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information to improve on for the future. We would...

wirral
Reviewed 1 week ago via mobile

Very nice and clean hotel. Could see Burj khalifa from hotel. Roof top Pool was very nice with the hot weather .A bit out of it so had to either taxi or train to most places . Lots to do in Dubai so we're kept busy . A must has got to be the dessert safari well worth the money

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Helpful?
Thank debbie b
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about Grand Excelsior Hotel . As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you back...

Reviewed 2 weeks ago

I stayed at this hotel for 6 nights, and the place was amazing, very comfortable beds and amazing food. The staff was very polite and helpful. The breakfast had very wide variety of food and was very good. Easy to get cabs from the hotel as well as near the hotel. Meena bazar is walking distance from the hotel as...

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Helpful?
Thank Raghav G
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about Grand Excelsior Hotel . As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you back...

Kalyan, Maharashtra, India
Reviewed 2 weeks ago

we spent 3 nights in room 705. awesome place to spend time with family. clean tidy airy rooms. courteous and polite staff. nice restaurants with good service. food quality was quite good although limited choice for vegetarians. overall very good experience and worth visiting again!!!!!!!!!!!!!!

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Helpful?
Thank mpundalik
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about Grand Excelsior Hotel . As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you back...

Mashhad, Iran
Reviewed 3 weeks ago

I was recently at room no 613. the hotel is very clean .comfort .with all we need. staffs were friendly and polite. facilities were nice, only disadventage is the lack of shuttle bus to metro station [at least every 1 hour].

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Helpful?
Thank shahrdent
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about Grand Excelsior Hotel . As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you back...

Chennai, India
Reviewed 3 weeks ago

I was guest on 23rd oct 2016 with a group of 90 people staff were very cooperative break fast was excellent with a mixture of indian foods to suit our taste staff very cooperative and accomodative I need to share this wonderful experience with every one - while checking out of the hotel due to over sight I had left...

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Helpful?
Thank Subrahmanyam D
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about Grand Excelsior Hotel . As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you back...

Muscat, Oman
Reviewed 3 weeks ago

The staff were all friendly and helpful. Especially Ms Rabab the guest relations was so pleasant and nice for any info. The room was very clean and plenty spacious. The location is great for getting to some of the main sites in the city. Walk able distance to Burjuman. There are good restaurants in easy walking distance apart from the...

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Helpful?
Thank srinichow
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about Grand Excelsior Hotel . As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you back...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Babysitting

Additional Information about Grand Excelsior Hotel

Address: Al Kuwait Street, 25, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: ₹ 5,445 - ₹ 32,194 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Excelsior Hotel 4*
Number of rooms: 282
Reservation Options:
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Also Known As:
Hotel Dhow Palace
Dhow Palace Hotel Dubai
Hotel Style:
#202 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Grand Excelsior Hotel staff and other travellers.
5 questions
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Al Khobar, Saudi Arabia
London, United Kingdom
Brisbane, Australia
over a year ago

See all questions (5)

Questions? Get answers from Grand Excelsior Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on the south side have great view.”
 of 5 bubbles shahrdent, 15 Nov 2016 | Read review
“Rooms on the main road side have good view of Burj Khalifa.”
 of 5 bubbles srinichow, 14 Nov 2016 | Read review
“Noisy room with a view from high floor, or quieter, darker room with no noise but need to request one away from the nightclub.”
  • Sunset view
 of 5 bubbles 367janec, 12 Nov 2016 | Read review
“Staff was very efficient & courteous.”
  • Best house-keeping.
  • Very spacious rooms
 of 5 bubbles , 8 Nov 2016 | Read review
“family room is very spacious”
 of 5 bubbles shikhalele, 5 Nov 2016 | Read review
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