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Grand Excelsior Hotel

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Grand Excelsior Hotel
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461 Reviews from our TripAdvisor Community

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Showing 391: English reviews
Farnborough, United Kingdom
Reviewed 2 days ago NEW

Our experience was amazing, the hotel staff were very helpful. Especially Dennis and Jacklin who made sure everything was perfect!! Everyday Dennis greeted us with his lovely smile and and told us about nice places to go. Jacklin tidied our room perfectly!

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Helpful?
Thank 919princess555
Jizan Province, Saudi Arabia
Reviewed 2 days ago NEW

Fantastic! This is a VIP hotel! I felt at home and in luxury at the same time. Modern but warm room in a great location. I booked it at the last minute through an airport agency and perhaps it was a bit pricey, but worth every penny. However, the food is just okay!

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Helpful?
Thank Eddy912
Nottingham, United Kingdom
Reviewed 1 week ago via mobile

We stayed here for 2 nights as a stopover on our way home from Australia. The staff were extremely helpful. We arrived at the hotel at 6am and check in was not until 2pm. Luckily the manager arranged a room for us, a free upgrade to a suite which was huge, and we were able to have it after breakfast....

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Helpful?
Thank kathy k
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about Grand Excelsior Hotel . As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you back...

Helsinki
Reviewed 3 weeks ago

Situated in Bur Dubai within 10 min walking distance from the closest metro station. The rooms are spacious with large window, good bathroom, tv, mini bar, tv, coffee/tea making facilities etc. Outside swimming pool on the roof. I recommend to request room located in front of the hotel and on higher floor. Friendly and flexible staff always available. Without asking...

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Helpful?
Thank holligong
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about Grand Excelsior Hotel . As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you back...

Bordeaux, France
Reviewed 4 weeks ago

Good and reasonable price for this hotel in dubai. Rooms are quite big and nice. Breakfast buffet is OK with a lot of indian Front desk really pleasant and helpful. Good price compare to normal dubai prices

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Helpful?
1Thank chistophe6
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about Grand Excelsior Hotel . As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you back...

Reviewed 12 December 2016 via mobile

Very nice hotel with good staff with special Mention to mr. Dennis from the reception , he was very accomodating during my check in, ms, rose and reynaldo of concierge for excellent service and of course ms. Rabab the guest relation manager who assisted me on my check out with lovely smile. I m very sure that i will come...

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Helpful?
1Thank Ahmed A
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about Grand Excelsior Hotel . As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you back...

Reviewed 8 December 2016

Stayed at this place for 4 days. Got an upgrade on the very first day to a Suite room. :) The Staff was nice and Friendly. The food was nice. There was a swimming pool on the roof top but didn't get time to use it. Location is good and easily accessible. Highly Recommended :)

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Helpful?
1Thank Sumit S
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about Grand Excelsior Hotel . As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you back...

Reviewed 7 December 2016 via mobile

Excellent & comfertable stay good hospitality good location nearby meena bazar & karama easily accesible nr by al fahidi metro station good resturant multi cusine resturant specious rooms spa gym swimming pool in house shop excellent services cooperative staff n nice mangement

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Helpful?
1Thank Atul B
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about Grand Excelsior Hotel . As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you back...

Reviewed 6 December 2016

all people were very nice and kind special thanks to Haytham ,gune, george , sunil, jess except one his name Hisham was a very bad decision to be in reception . he is not skilled to meet customer . better for him to work behind the wall .

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Helpful?
1Thank Momo S
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about Grand Excelsior Hotel . As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you back...

Mumbai, India
Reviewed 5 December 2016

The staff is very warm, friendly and very alert towards their guest's requirements. The room service is good, ambience is above average, food is par excellence and the front office staff is amazing. Had a very pleasant stay.

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Helpful?
Thank rajiv53in
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about Grand Excelsior Hotel . As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you back...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Shuttle Bus Service
  • Breakfast included
  • Laundry Service
  • Babysitting

Additional Information about Grand Excelsior Hotel

Address: Al Kuwait Street, 25, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: ₹ 5,446 - ₹ 26,276 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Excelsior Hotel 4*
Number of rooms: 282
Reservation Options:
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Also Known As:
Hotel Dhow Palace
Dhow Palace Hotel Dubai
Hotel Style:
#203 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Grand Excelsior Hotel staff and other travellers.
5 questions
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Al Khobar, Saudi Arabia
London, United Kingdom
Brisbane, Australia
over a year ago

See all questions (5)

Questions? Get answers from Grand Excelsior Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“top floors better”
 of 5 bubbles chistophe6, 21 Dec 2016 | Read review
“all rooms are good but i like premium rooms”
 of 5 bubbles momos36, 6 Dec 2016 | Read review
“rooms on the south side have great view.”
 of 5 bubbles shahrdent, 15 Nov 2016 | Read review
“Rooms on the main road side have good view of Burj Khalifa.”
 of 5 bubbles srinichow, 14 Nov 2016 | Read review
“Noisy room with a view from high floor, or quieter, darker room with no noise but need to request one away from the nightclub.”
  • Sunset view
 of 5 bubbles 367janec, 12 Nov 2016 | Read review
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