Described in one word it was terrible, this is hotel apartments is the worst one.; the Duty Manager is terrible, has a very bad attitude, very rude, unprofessional, with NO communication, interpersonal skills, and no self-discipline. I have booked online with my wife for 6 nights, under specific cancellation conditions and for that I paid extra but on the checking in, I have been told by the Duty Manager (I have his business card) the total amount is not refundable and ‘’Take or leave it”’. I agreed to pay the full amount on the front but after we went up to the apartment; we decided to leave immediately. - The whole apartment is stink, the mildew smell and humidity in the air. - The condition of the rooms were very bad. Bed sheets, linens were dirty, toilet was horrible. ambience was very bad. - The lock housing was exposed .. no keys available at the time of checking in; only master key with the staff. - Fridge, washing machine were smell like sewage, dirty and the bottom of it was rusty. - Dirty microwaves posing health risk with bacteria, food particles all over and rusty too. I have stayed in Dubai more than 6 years, but I never thought, I will come cross a hotel like that in the city, Overall a horrible experience for two hours. …
We stayed for 12 nights with breakfast and all was good, any problems maintenance dealt with quickly. (Washing machine) spotlessly clean, you can come and go as you please. Friendly and welcoming staff. Just a short walk from the mall of the emirates where you can jump on the metro anywhere. Pool is a really good size with plenty of sun beds.
My wife and I have just stayed at the hotel for 13 nights whilst visiting EXPO 2020. Our apartment was excellent. Living area, kitchen, massive bedroom, 2 bathrooms ,one with a jacuzzi bath. The room was spotless and cleaned each day We arrived at the hotel at 10am and thankfully we were allowed to have our room straight away. The reception staff were polite, knowledgeable and answered all our questions. I would like to mention Hamza who help me with printing our passenger locator form. The rooftop pool was excellent at least 2 lifeguards on duty at all times. The pool area was immaculate. The breakfast ( included in the price) was very good. The staff always had a smile and kept the breakfast bars well stocked. The dining room was always clean. The hotel is near the Mall of the Emirates, which made commuting to EXPO 2020 and other parts of Dubai very easy using the highly efficient Metro and bus services ( we splashed out a Gold travel week pass, which was worth the money).…
We happened to reach your hotel requesting if they can accommodate us as my partner had a soft copy of his ID however I had my physical copy. We encountered such an awful receptionist. I never usually comment anything but it is important for the team to have a minimum basic courtesy. We didn’t ask to stay for free . We just said if it’s possible . I’m not sure she was a Filipino/Nepali. Standing in the corner behind the desk with arms crossed & had no manners at all ! Because of such people the reputation goes down! She immediately commented ‘Oh so Hilton didn’t accept you without ID so you came here ! I feel pity. These kind of people are just a waste to the company & to hospitality ! Not even fit to work for a 1* hotel . We asked to atleast help us connect to wifi . And answer was we don’t give passcode unless you stay with us ! Common you are joking ! What kind of a hotel is this? This is Dubai ! Even street shops have wifi! I don’t recommend anyone this kind of service . Waste of time. Learn how to speak ! Simply disgusting!…
Stayed there for some nights. Staff very friendly and helpful. But the staff cant compensate for the deteriorating state of the hotel. Soundproof windows would be very welcomed with the noise coming from machinery outside. Airco heating system not up to par and you cant open the windows because of the noise. Located very nearby emirates mall and lots of good local restaurants nearby.
Excellent staff, helpful, courteous. Great breakfast buffet (even a smoking area outside) Very nice swimming pool with ample chaise lounges, cabanas, they even have a poolside menu for lite snacks. Our one bedroom apartment was very spacious with two bathrooms and jacussi. The location was great, only a 5 minute walk to the Mall of Emerites and metro station with plenty of shopping and many excellent resturants Would highly reccamend staying here for singles, couples and families.
Common area look good, but our room had mole in the ceiling also in the bathroom.Not a wide variety of breakfast to choose from. The view in the breakfast room was great that’s about it.hotel was okay
I like: *Size of the one bedroom apartment is big compared to other places. *Location is close to many supermarkets and mall. *Concierge staff are very friendly. *Parking is available and comfortable. I don't like: *Stayed for 11 nights but a late check out till 3pm was not accommodated! some extra advantages shall be given to those who stays long at price level and check out timing,,like any other hotel chains! *Furniture is a bit outdated. *Most of the TV channels are not working. *House keeping is only till 5pm! *They provide 1 big bottle of water only on check in day, remaining days you have to bring yours.
I have been visited this hotel for a couple of times and could say that its good to stay here from reception staffs to housekeeping staffs. They're so kind and helpful staffs. Many thanks to Mr. Conrad for a very smooth checked in and also the concierge person which is Arabic I couldnt get the chance to get his name. anyway for sure i will come back here soon.
I lived in this hotel for work for 6 months and later stayed with my family there when they came to visit Dubai. The service was wonderful - they became like family. I loved the breakfast and business lunch at the hotel restaurant and I used to order room service fairly regularly. My parents loved staying there and were very comfortable. The building and unit were always very clean and it was great having a washer in the unit with us. Overall, I loved my stay. Also right behind Mall of the Emirates and not too far from the Marina. I miss living in this place!