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Kempinski Hotel Mall of the Emirates

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Sheikh Zayed Road Attached to Mall of the Emirates, Dubai 120679 United Arab Emirates
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (1767)
Room & Suite (655)
Dining (163)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 08/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Kempinski Hotel Mall of the Emirates
Updated 08/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#20 of 778 hotels in Dubai
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
With its ideal location next to Mall of the Emirates, this hotel offers convenience to both business and leisure guests with world-class shopping, dining and entertainment a stone throw away. The mall itself includes more than 520 stores of prestigious international labels, a 14-screen multiplex VOX cinema and numerous food and beverage outlets - and not to forget the world's first indoor Ski dome. During more serene hours, guests can rejuvenate at our newly renovated Spa Managed by Sensasia Stories or simply sit back and relax by the outdoor infinity-edge pool. In short, limitless possibilities are offered here and there is something for everyone to enjoy.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Skiing
Tennis court
Kids stay free
Valet parking
Wifi
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Special diet menus
Swimup bar
Poolside bar
Babysitting
Kids club
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Shops
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Soundproof rooms
Room service
Safe
VIP room facilities
Laptop safe
Refrigerator
On-demand films
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, Russian, Arabic, Chinese and 3 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
173Restaurantswithin 0.5 km
37Attractionswithin 0.5 km
3526Reviews36Q+A100Room tips
Traveller rating
  • 2,882
  • 442
  • 109
  • 43
  • 50
Time of year
Traveller type
Language
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Popular mentions
Chira C wrote a review 4 May
1 contribution
The hotel is very Nice and clean. People are very kind. Not to crowdy.. Also you are in the mall of the emirates so that is also Nice. Really Good service..And also patience with the baby. Fernando is very Nice and very much patience. I think a lot of people Can learn hospitality from HIM.
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Date of stay: May 2021Trip type: Travelled with family
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Response from Slim Zaiane, General Manager at Kempinski Hotel Mall of the Emirates
Responded 2 days ago
Dear Guest, We thank you for taking the time to share your feedback. We are delighted to know that you enjoyed your stay with us. I will definitely share your encouraging comments with Fernando. We certainly look forward to welcoming you back to the Kempinski Hotel Mall of the Emirates, in the not too distant future. Kind regards, Slim Zaiane General Manager
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Yaseen Arbee wrote a review 4 May
Abu Dhabi, United Arab Emirates4 contributions2 helpful votes
So the weekend of 29th April to 1 May, my wife booked us at Kempinski MOE for my birthday. We had arrived in two cars as i worked late on the Thursday. I never allow anyone to drive my car, the valet at first said it was not allowed for me to park the car myself, eventually they allowed me to park in the valet area. Big up to Fernando, who was exceptionally friendly and helpful. This guy really made our stay welcoming. Cant say the same for the rest of the stay. Being Ramadan, we had to eat Suhoor, it was a reql challenge to get the correct info. Each time we asked the same question we got a different answer. First, suhoor was to be served in the 2nd floor restaurant until 4.30, we got up at 3am and went down to find the restaurant closed. I asked and was told its open till 3am not 4.30. Eventually had suhoor in room. Secondly, on the 2nd night we woke up at 2am and went down to be told that suhoor is payable in restaurant and only free in room. We asked 3 times and all times we got different answers. At least we had the room till 5.30pm on checkout day.
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Date of stay: May 2021Trip type: Travelled with family
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Response from Slim Zaiane, General Manager at Kempinski Hotel Mall of the Emirates
Responded 2 days ago
Dear Guest, We sincerely appreciate you taking the time to share your feedback. We appreciate your kind compliments with regards to your stay. On the other hand, please accept my apologies for the inconveniences you experienced about the information for Suhoor, rest assured that we will address this with the team to avoid occurrences like this in the future. My team will be contacting you directly to discuss your concerns further. Kind regards, Slim Zaiane General Manager
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Tdababneh wrote a review 2 May
Amman, Jordan349 contributions153 helpful votes
Nothing compared to Kempinski mall of the emirates,been here four times and each stay is just another amazing experience, service is excellent,quality and taste of food is amazing,we were pampered and relaxed the whole stay,they were very strict regarding higeen protocols at all sites, the restaurants, rooms even in the public areas,a very recommended hotel.
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Date of stay: May 2021Trip type: Travelled with family
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Response from Slim Zaiane, General Manager at Kempinski Hotel Mall of the Emirates
Responded 3 days ago
Dear Guest, We thank you very much for taking the time to share your feedback. We are honored to know that you consider Kempinski Hotel Mall of the Emirates Dubai as the best hotel in the UAE. We appreciate your kind compliments to our service, facilities and colleagues. Thank you for your recommendation and we certainly look forward to welcome you back again soon. Kind regards, Slim Zaiane General Manager
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Ahmed bizzari wrote a review 1 May
4 contributions3 helpful votes
I first visited last month, since then I can't see my self booking with any other hotel! Experience is to die for, truly feels like heaven on earth. Shout out to Fernando who greeted me first, he was excellent in providing me with the true hospitality experience.
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Date of stay: May 2021Trip type: Travelled solo
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Response from Slim Zaiane, General Manager at Kempinski Hotel Mall of the Emirates
Responded 4 days ago
Dear Guest, We thank you for taking the time to share your feedback. We are honored to know that you had the best experience with us. We appreciate your kind compliments about our service and colleagues. Thank you for the special compliments to Fernando. We certainly look forward to welcome you back again soon. Kind regards, Slim Zaiane General Manager
Read more
Cuneyt Mert B wrote a review Apr 2021
1 contribution
I hired hotel car and my son left his phone in the car. We go back Fernando from concierge team guide us and coordinate phone delivery with amazing fast, effective and professionally we feel back home
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Date of stay: April 2021Trip type: Travelled on business
Helpful
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Response from Slim Zaiane, General Manager at Kempinski Hotel Mall of the Emirates
Responded 1 week ago
Dear Guest, We thank you for taking the time to share your feedback. We are delighted to know that you enjoyed your stay with us. I am glad that Fernando was able to assist with the recovery of your son's phone. We certainly look forward to welcoming you back to the Kempinski Hotel Mall of the Emirates, in the not too distant future. Kind regards, Slim Zaiane General Manager
Read more
Previous
PRICE RANGE
US$189 - US$501 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
emirates mall hotel, kempinski hotel dubai, kempinski dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiAl Barsha / Al Barsha 1
NUMBER OF ROOMS
392
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Frequently Asked Questions about Kempinski Hotel Mall of the Emirates
Which popular attractions are close to Kempinski Hotel Mall of the Emirates?
Nearby attractions include Dreamscape (0.3 km), Mall of the Emirates (0.3 km), and Ski Dubai (0.2 km).
What are some of the property amenities at Kempinski Hotel Mall of the Emirates?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Kempinski Hotel Mall of the Emirates?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Kempinski Hotel Mall of the Emirates?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Kempinski Hotel Mall of the Emirates?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Kempinski Hotel Mall of the Emirates?
Conveniently located restaurants include The Noodle House - Nakheel Mall, Black Tap Craft Burgers & Shakes Mall of the Emirates, and Texas de Brazil.
Are there opportunities to exercise at Kempinski Hotel Mall of the Emirates?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Kempinski Hotel Mall of the Emirates have an airport shuttle?
Yes, Kempinski Hotel Mall of the Emirates offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Kempinski Hotel Mall of the Emirates?
Yes, dry cleaning and laundry service are offered to guests.
Does Kempinski Hotel Mall of the Emirates offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Kempinski Hotel Mall of the Emirates?
The staff speaks multiple languages, including English, Russian, Chinese, Hindi, Arabic, Filipino, and Afrikaans.