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Wilson is friendly, helpful and service oriented. He never hesitates to help guests with heavy articles and luggages. He often offers us a shuttle bus ride to office in the midst of Dubai summer hot weather. Thank you Wilson for your hospitality. It has made...More
This was our first visit to Dubai, so I wanted it to be special in all ways. Naturally this included a beautiful hotel in an ideal location. I was delighted with my choice with this hotel. It is a stunning hotel, in a prime location...More
5 Thank JAMESYBOYNIreland
Response from Fabrice D, General Manager at Sofitel Dubai DowntownResponded 4 weeks ago
Thank you very much for sharing your wonderful feedback on TripAdvisor.
I am delighted to learn that you enjoyed your overall stay with us, highlighting our excellent location and exceptional service. I have shared your wonderful remarks with my team at our briefing...More
I stayed here for three nights on the way home after a 5 wk trip. 12th floor, corner room that was nearly the size of my home! The bathroom was bigger than my kitchen. And it had a separate lounge room. A second WC. My...More
Will start with the ratings 5 stars for all the services
Check in was as smooth as it could be and everyone from the concierge to the bell boy and so on greeted and welcomed. Jamuel ( hope I’ve got the name right) was amazingly...More
Great pool,awesome location,and club that's second to none...particularly thanks to Auristelle who genuinely made us feel welcome.The rest of the staff we came into contact with were a pleasure to deal with,and very friendly....if I could make one small improvement...,perhaps a small non smoking area...More
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