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Sofitel Dubai Downtown

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Sheikh Zayed Rd, Dubai United Arab Emirates
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (3707)
Room & Suite (295)
Dining (242)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 15/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sofitel Dubai Downtown
Updated 15/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#47 of 778 hotels in Dubai
Location
Cleanliness
Service
Value
The only International 5-star hotel linked to The Dubai Mall through an air-conditioned skywalk. Apart from the immediate proximity to The Dubai Mall and Burj Khalifa, the hotel is a few minutes away from Coca-Cola Arena, Dubai Opera, City Walk and also offers shuttle bus service to Kite Beach, La Mer Beach, The Mall of the Emirates and other destinations. Sofitel Dubai Downtown guests can avail of special offers at some of Dubai’s most famous attractions that include KidZAnia Dubai, Dubai Aquarium, Reel Cinemas, and Virtual Reality Park. The hotel offers an exceptional setting for business, leisure and exploration within the New and Old Dubai. Welcome to the finer side of sophistication where you can step into a world of refined European heritage linked to a local culture, elegance and seamless luxury.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Kids stay free
Babysitting
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Snack bar
Special diet menus
Poolside bar
Rooftop bar
Books, DVDs, music for children
Children's playground
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Dining area
Coffee / tea maker
Flatscreen TV
Walk-in shower
Soundproof rooms
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Electric kettle
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
City View
Languages Spoken
English, French, Russian, Spanish and 4 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
81Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
5664Reviews140Q+A100Room tips
Traveller rating
  • 4,624
  • 735
  • 166
  • 78
  • 62
Time of year
Traveller type
Language
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Popular mentions
Aggy wrote a review Yesterday
4 contributions1 helpful vote
The hotel is great and the staff is awesome especially Stella and Hussein at l’apero Check in was smooth and efficient with Anaime , the room was beyond magical and we definitely loved our stay🔥💯🥳 😊
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Date of stay: May 2021Trip type: Travelled as a couple
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Peter van A. Bjerke wrote a review 10 May
Copenhagen, Denmark21 contributions14 helpful votes
As former platin member of the Accor-group, staying at several of their hotels... I must admit that this is by fare the worst stay and experience I have ever had at Sofitel. Not mentioning the service - which normally is good by Sofitel (this time it was extremely bad), mentioning not keeping agreements, easy arrangments not kept, etc. But for the first time ever, the deposit drawn at my Creditcard on arrival has been fully charged to my account - even that its almost 15% above the actual invoice - After 4 weeks (and several emails) it's still not returned to my account and.... even wors, the hotel has stopped replaying. I never thought I needed to ask Mastercard to contact Accor-group in order to have the difference between the deposit and the invoice returned to my account.
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Date of stay: April 2021
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Response from Sofitel Dubai Downtown, General Manager at Sofitel Dubai Downtown
Responded yesterday
Dear 150Peter150, Thank you for sharing your feedback on TripAdvisor. We understand that the incident was addressed when you were present at the hotel and we do apologize for the mishaps you encounter during your stay with us. I think it is best to call you personally to run through your feedback. We hope that this incident will not deter you from visiting our hotel again in the near future. Sincerely yours, Caroline Trichet General Manager
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Kenny wrote a review 9 May
Dubai, United Arab Emirates2 contributions
A superb view blinded with a true sample of excellent hospitality in the heart of Dubai. Sofitel Downtown Dubai, the rooms were clean, very comfortable with ultramodern facilities. We never missed breakfast for anything! The staff was amazing particularly STELLA a Kenyan lady. They went over and beyond to help make our stay enjoyable.We highly recommend this hotel for anyone visiting Dubai to lodge in Sofitel in downtown Dubai. One good turn surely deserves another! Kennedy Agyemang 🇦🇪& Acheampong K.Wiredu🇺🇸
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Date of stay: March 2021Trip type: Travelled with friends
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Response from Sofitel Dubai Downtown, General Manager at Sofitel Dubai Downtown
Responded 3 days ago
Dear Agyemang_Kennedy, Thank you for taking time to share your feedback on TripAdvisor. It was truly wonderful to hear that we managed to meet with your expectations all throughout your stay. Allow me to convey your comments to the team for a job well done. We look forward to have the pleasure of welcoming you again in the near future. Sincerely yours, Caroline Trichet General Manager
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fatma wrote a review 9 May
Dubai, United Arab Emirates1 contribution
Every thing perfect place and service special from sudesh and the value of money its good too thank you alot and the breakfast is yum and have mony joices iwill book again of course if i will visit dubai soon again .. my family and i had areat holiday
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Date of stay: April 2021Trip type: Travelled with family
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Response from Sofitel Dubai Downtown, General Manager at Sofitel Dubai Downtown
Responded 3 days ago
Dear Connector35180881188, Thank you for sharing your feedback on TripAdvisor following your recent stay at Sofitel Dubai Downtown. We are glad that our services and excellent facilities produced a positive impression during your stay. We value all of your comments and look forward to welcoming you back in the near future. Sincerely yours, Caroline Trichet General Manager
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לימור ח wrote a review 8 May
1 contribution
Very good hotel,hoskeeping very good Sansan is very perfesoinal a d kind, the hotel is near the train and close to dubai mall,the breakfast is very good and tasty.the pool is very good with view to burj khalifa
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Date of stay: May 2021Trip type: Travelled with friends
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Response from Sofitel Dubai Downtown, General Manager at Sofitel Dubai Downtown
Responded 3 days ago
Dear _X3858ZN Thank you for your compliments on the hotel. We are glad to hear that you enjoyed the location of the hotel and the service of our team. We will be sure to share your feedback with them. We look forward to have the pleasure of welcoming you back in the near future. Sincerely yours, Caroline Trichet General Manager
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Previous
PRICE RANGE
US$112 - US$277 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of DubaiDubaiDowntown Dubai
NUMBER OF ROOMS
350
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Frequently Asked Questions about Sofitel Dubai Downtown
Which popular attractions are close to Sofitel Dubai Downtown?
Nearby attractions include Mazaya Shopping Centre (0.3 km), The Six (0.3 km), and Mafia Club (0.07 km).
What are some of the property amenities at Sofitel Dubai Downtown?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Sofitel Dubai Downtown?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Sofitel Dubai Downtown?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sofitel Dubai Downtown?
Yes, free parking, a parking garage, and valet parking are available to guests.
What are some restaurants close to Sofitel Dubai Downtown?
Conveniently located restaurants include Bab Al Mansour, Wakame, and Tipsy Lion.
Are there opportunities to exercise at Sofitel Dubai Downtown?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sofitel Dubai Downtown have an airport shuttle?
Yes, Sofitel Dubai Downtown offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel Dubai Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Dubai Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sofitel Dubai Downtown?
The staff speaks multiple languages, including English, Spanish, French, Russian, Chinese, Hindi, and Arabic.