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The Carlton Tower Hotel

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The Carlton Tower Hotel
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221 Reviews from our TripAdvisor Community

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There are newer reviews for The Carlton Tower Hotel
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Showing 156: English reviews
Hong Kong Region, China
Reviewed 30 December 2014

Location was great, staff were super attentive. Must visit souqs from here. Minor issues with the room were basic maintenance that were easily rectified. Would recommend this hotel to others without hesitation.

Review collected in partnership with this hotel
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Helpful?
7Thank jm2014922
CarltonTowerHotel, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Valuable Guest, We greatly appreciate that you took time to share your experience during your stay. It is a great pleasure to hear your stay was a pleasant one. Creating a memorable experience is our main focus at Carlton Tower Hotel. Your words are very encouraging and we shall pass those to our staff. We take advantage to let...

Dubai
Reviewed 7 December 2014

Hotel is next to dark alley where scammers hang out and has no parking lot for your vehicle so its parked in the same alley.Even had to pay for ice for my room and wardrobe door was broken so accessing the safe was difficult to say the least. Plus side is its across the rd from creek as well and...

Review collected in partnership with this hotel
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Helpful?
3Thank 827vanessaw
CarltonTowerHotel, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Valuable Guest, We greatly appreciate that you took time to share your experience during your stay and would like to express our sincere apology for the inconveniences experienced. We highly value your feedback as it is important for us to know which areas we are in need of improvement and every effort is taken to ensure that your expectations...

Dubai
Reviewed 30 October 2014

We stayed in October 2014 , the hotel has a nightclub that runs until 3 am and vibrates the entire hotel makes it hard to get a sound nights sleep. Overall the hotel is OK the nightclub is a problem, staff are keen to help

Review collected in partnership with this hotel
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Helpful?
1Thank 484steuartm
CarltonTowerHotel, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Valuable Guest, We greatly appreciate that you took time to share your experience during your stay and would like to express our sincere apology for the inconveniences experienced. We highly value your feedback as it is important for us to know which areas we are in need of improvement and every effort is taken to ensure that your expectations...

Dubai
Reviewed 19 October 2014

We had a fantastic weekend visit and spent most of the time at the pool which we had mostly to ourselves. The views from the poolside terrace of the creek and Dubai skyline were amazing and the food was excellent. My kids loved it and so did my wife and I.the staff at the poolside and the poolside restaurant were...

Review collected in partnership with this hotel
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Helpful?
1Thank Stephen Q
CarltonTowerHotel, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Valuable Guest, Hoping you are fine we would like to thank you for sharing your impressions of your stay with us. We are glad to hear you and your family did have a great time. Creating a memorable experience and making Carlton Tower Hotel a home away from home especially for family travelers is our main focus here. Yours...

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 2 October 2014

This hotel was functional, without frills, initial issues with cleanliness of bathroom. Couldn't find hair dryer, sewing kit, nail file or slippers, all the niceties usually provided in 3+ star hotels. Breakfast was less international than advertised, mattress very hard and uncomfortable!

Review collected in partnership with this hotel
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Helpful?
1Thank A TripAdvisor Member
CarltonTowerHotel, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Valuable Guest, We greatly appreciate that you took time to share your experience during your stay and would like to express our sincere apology for the inconveniences experienced. We highly value your feedback as it is important for us to know which areas we are in need of improvement and every effort is taken to ensure that your expectations...

Edinburgh, United Kingdom
Reviewed 30 September 2014

I have stayed at this hotel for about 1 week. I was visiting Dubai with a friend and the experience we had was absolutely amazing. The hotel staff were all, with no exception very friendly and professional. The swimming pool was O.K, it could be made better by extending the opening time until late, I suppose the weather in Dubai...

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Helpful?
1Thank Misfer64
London, United Kingdom
Reviewed 20 September 2014

We had a very good stay, especially thanks to Thomas from room service. He was excellent in his customer service and most helpful. He is a credit to the hotel. We loved seeing his smiling face everyday.

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Helpful?
1Thank MrAdam2014
CarltonTowerHotel, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Mr. Adam, Thank you for your kind words and the time you took to write about your stay with us! It is a great pleasure to hear that you had a enjoyable experience and how one member of our team created such a positive atmosphere for all of you with his professional approach. All your impressions will be passed...

Reviewed 27 August 2014

We had the best stay here, it was very clean, the room was a nice size and a comfortable bed after two long flights. The staff were so helpful and went out of their way to help you. We could not dial the front desk when we arrived so I went down to let them know when we were doing...

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Helpful?
1Thank Lyn D
CarltonTowerHotel, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Ms. Lyn, It is a great pleasure to hear you had such a pleasant stay with us and we highly appreciate that you took time to share your impressions. Creating a memorable experience for all our guests is our main focus at Carlton Tower Hotel. Your good words for our staff, comfort and good experience you had at Cafe...

Reviewed 23 August 2014

My husband and I spent three nights in Dubai as a part of our honeymoon. The Carlton Tower Hotel was very underwhelming. The rooms were okay, however the customer service was terrible. I had approached the reception counter a couple of times eg: I had no pillows on my bed, and I had wanted to ask a question regarding a...

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Helpful?
1Thank Natalie L
CarltonTowerHotel, Front Office Manager at The Carlton Tower Hotel, responded to this review

Dear Ms Natalie, We greatly appreciate that you took time to share your experience at Carlton Tower Hotel. The comments you've had during your stay were highly noted and we will carefully look and take appropriate measures where it is necessary. We truly value your comments as these help us improve our services. Please accept our sincere apologies for the...

Lamu Island, Kenya
Reviewed 12 July 2014

Stayed there for 4 nights and I really enjoyed it. Location on the Creek is best (close to gold souk, spice souk, metro and abra station). I booked a budget room. The room was small but big enough for a single traveller. There was a bit of view to the Creek. After two nights I wanted to change to a...

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Helpful?
1Thank JamboHouse

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Smoking rooms available
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Staying at the 4-star Carlton Tower Hotel Dubai in the heart of Deira offers hotel guests unrivaled views of the Dubai Creek. In addition to deluxe rooms and suites designed for both the business traveller and the leisure guest we are proud to be one of Dubai's most established hotels. Located on Baniyas Street, close to Naser Square and conveniently located within a 1-minute walk to Baniyas Metro Station offering unrivaled access to Dubai's Metro and transport network. ... more   less 

Additional Information about The Carlton Tower Hotel

Address: Baniyas Road, 19 | Deira Dubai Creek, Dubai 1955, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: ₹ 4,774 - ₹ 9,744 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Carlton Tower Hotel 4*
Number of rooms: 158
Reservation Options:
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Also Known As:
The Carlton Hotel
Carlton Tower Hotel Dubai
Hotel Style:
#141 Spa Hotel in Dubai
#251 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from The Carlton Tower Hotel staff and other travellers.
13 questions
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Questions? Get answers from The Carlton Tower Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Breakfast time seemed to get busiest around 8-9am. It's a small restaurant so expect some wait time if you arrive at peak times.”
 of 5 bubbles OsmanSingapore, 4 Jan 2017 | Read review
“Well worth paying a little more for a creek view”
 of 5 bubbles Barney8000, 29 Dec 2016 | Read review
“rooms with sea view are amazing”
 of 5 bubbles hamdan2016, 18 Sep 2016 | Read review
“Ask for a Creek view room”
 of 5 bubbles muneeb529, 6 Sep 2016 | Read review
“Creek View is nice”
  • Creak View at night
 of 5 bubbles SWICKR, 16 Aug 2016 | Read review
5 of 5