Shubham was an excellent member of staff and provided a memorable service and kept us feeling welcome and had our best interest in his mind. The fairmont has been incredible overall. The room service was the best I have seen by far, thanks to Shubham.
Let me start by saying this hotel is a hidden gem. I have been visiting Dubai several years and have stayed at several hotels on the Palm, normally staying at the Atlantis and in comparison to those, Fairmont the Palm is a cut above the rest! I want to start by mentioning Mr Ahmed Abdelnaeim (Front office Manager) who treated me like I had been visiting for years rather than my first time and ensured our stay was nothing short than spectacular, Kamila (Front Desk) - unfortunately I've lost the name of the lady who checked us in and our housekeeping staff who were awesome and so attentive. Fairmont is conveniently located on the base of the palm but do not let that put you off, the views from the hotel of West Beach, Dubai Marina, Palm, and city views are amazing. I was visiting with two friends and we had originally booked a sea view queen bedroom, staff had arranged everything we had requested in advance including an additional bed, high up room and even checked us in early (our flight landed at 7am on the check in day), not long after being in our room we were visited with a cake for my best friends 30th birthday (this wasn't even requested!!) and again, I believe this was all sorted by Mr (Ahmed) Abdelnaeim. We decided to inquire about a larger room, I managed to catch Mr Ahmed before a meeting however despite his meeting, he took the time to arrange for a member of staff to show me a suite before we decided to upgrade and I was completely blown away. I can only suggest you look at my photos and the other photos other travelers have uploaded of the suites but they are a MUST!!! We were allocated room 817 with panoramic views of the city, Marina, Bluewater Island and partial views of the palm. The view was out of this world. We had a large double balcony, living area, table and chairs, separate toilet, large bathroom with bath/shower and a large king size bed. Again, without even asking the staff brought two additional beds to our room for my friends. We were just blown away by the quality of the suites with the large balcony and views. The hotel has two large pools (one for children) and a childrens play park with water fountains, getting a sunbed wasn't difficult and the hotel even supply water with your towels when you collect. There is a large private beach with a netted off area in the sea. There is some construction going on next to the beach but this didn't disrupt us whatsoever. We were half board and visited the buffet restaurant (Flow Kitchen) for breakfast and a few nights of our ten night stay, there is a selection of food available and the staff attended to my dietary needs. There could possibly be more of a selection in the buffet as some nights we did find it limited, other nights there were lots to our taste. As part of the half board package we visited Little Miss India, BA Boldly Asian and Frevo (100 AED supplement). I have reviewed BA Boldly Asian and Frevo separately but both restaurants were amazing so much so we visited more than once. Mr Ahmed warned us in advance to be hungry when visiting Frevo and boy was he not wrong!!! The food was just amazing as was the atmosphere, live entertainment and staff faultless and so attentive, likewise to Boldly Asian. We did use the spa facilities on one evening after being in the sun, the only thing the spa is missing is a Jacuzzi - I did notice some rooms with Jacuzzi's on the balcony though! All in all, this hotel is the best I have stayed in Dubai and a hidden gem, so much so I have booked to return in September it just went beyond my expectations and I am sure it will yours too. Please take my word for it and book a suite - ask for a high up room and you will not be disappointed!…
The hotel was excellent. The room service and cleaning was superb. Shubham (our cleaner) was a great service to us. He was quick and efficient with the services and always replaced the towels and products without question. Would recommend to anyone!
Most of the staff are brilliant and helpful especially Rhea at the help desk. She is amazing, very professional, very friendly, polite and incredibly helpful. She is a credit to the hotel. Also the staff who were sorting and cleaning my room are very helpful Yaur (not sure of spelling) and Iman, they helped me with all I need and very professional. The room with side sea view was incredible. The breakfast was good. The only thing i mentioned to the manager is that the photos on the website showing adult swimming pool with unobstructed view over the sea but the view was blocked by panels completely because of building work. They still didn't change the photo.
Amazing food and amazing service. Waiters will all great! Our waiter’s name was Tadious and he was amazing. Thank you Frevo for making our anniversary dinner special! They even made a card for us. They are the best
Stayed at the hotel for 2nights and we did the gold package. Ate our first dinner at Frevo. And it was the best! Our fave was the smoked beef that literally taste as our US PORK BACON!! Service was amazing! Thank you, Mohammed, Caleb and Shaila! 💚 Making our experience so warm!
I had a wonderful stay at Fairmont, I went with a friend and we had half board. The food was lovely, there was a large variety and everything was fresh. We spoke to and got to know a very lovely, kind and helpful member at Fairmont named Khalid who helped advise us on the various local places to visit. He was very helpful, friendly and we would very much like to return to the Fairmont as we had a wonderful experience. Highly recommend!!
Stayed at the Fairmont palm for 8 nights this June. Everyone was very welcoming and the service was 5*. Facilities we’re very good, and surprisingly well equipped gym for a hotel gym. Range of restaurants was great and loved BA especially- thanks to Zyaira who accommodated our BA experience! The view from our Room was always amazing!
First of all the hotel is amazing and what made it more amazing was the manager Anup and the receptionist Kerolus the were very welcoming and very hospital, seriously they were amazing and informative on all parts of the hotel and above they they wont leave you unsatisfied. Thanks to both of you Anup and Kerolus ! People when you go there ask for both of them they'll make your stay amazing
Just had dinner at Boldly Asian at the Fairmont Palm, the decor & vibe were great but the food was sensational, our party all had different dishes & all were well presented with great flavour. Our server Zyaira was knowledgeable & helpful, had a truly great night. Modern Asian cuisine at its best .