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Carlton Palace Hotel

AMOMAUS$ 90*
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#193 of 541 Hotels in Dubai
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$ 138*
US$ 90*
Great Deal
US$ 138*
US$ 138*
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Carlton Palace Hotel
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769 Reviews from our TripAdvisor Community

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Showing 648: English reviews
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Karachi
Reviewed 3 days ago NEW

I wish if hotel industry take action against them to claim themselves as 5 star hotel. I arrived in hotel at night time and the door person was laughing at me while i was struggling to handle my 2 suit cases and hand carry without any help. Very dark and dull environment and extremely slow and non professional staff at...

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Helpful?
Thank 801faisalh
Jeddah, Saudi Arabia
Reviewed 5 days ago NEW

i used to stay in this hotel for many years , it was under different name, hotel still kept tidy and clean , from there you could visit Dubai City Center which is not far. Hotel have good breakfast & room dining are reliable .

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Helpful?
Thank Alboardi
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Valued Guest, Thank you for staying at Carlton Palace Hotel and sharing your experience. We certainly hope to welcome you back soon. Sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Maidenhead
Reviewed 1 week ago NEW

Stayed one night following cruise. Spacious, clean room with large bed and quiet environment. Check in and check out perfunctory and lacking a little warmth. Roof top pool a decent size with comfy sun loungers. Hotel a little dated overall. Able to walk to a mall in 10 mins with good shopping and plenty of restaurants to eat in. No...

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Helpful?
Thank CJM18
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Valued Guest, Thank you for staying at Carlton Palace Hotel and for your valuable review of the hotel. Please be assured that we have laid out a plan for renovation and refurbishments to ensure guest's satisfaction and comfort. We certainly hope to welcome you back soon. Sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Ottawa, Canada
Reviewed 1 week ago

We spent three nights at this hotel in April. The front entrance is quite impressive with high ceilings and comfortable sitting areas. The front desk staff are very helpful and friendly. The rooms are quite well appointed, although there is some mould in the bathrooms due to excessive dampness. The beds themselves are comfortable but the pillows seem to be...

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Helpful?
Thank TravelingPaul49
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Valued Guest, Thank you for staying at Carlton Palace Hotel. Our heartfelt gratitude for your valuable feedback and review of the property. I am so happy that you find the lobby impressive and the Front Desk Staff very helpful and friendly. I do apologize for your experience in the room. I will discuss it with the Heads of Department...

Belgrade, Serbia
Reviewed 1 week ago

I stayed a couple of days in Carlton Palace in early April. The hotel is located in Deira, which was a bit away from all my points of interest which required more commuting time to be factored in. The neigbourhood is a bit dull, especially for Dubai. The hotel needs a bit refurbishment - I had a problem with leakage...

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Helpful?
1Thank Argo_7
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Valued Guest, Thank you for staying at Carlton Palace Hotel. It is very unfortunate that you did not find interest in the "Old Dubai". The next time you are in the city, we invite you to rediscover Dubai Creek and the heart of the old city, which is Deira. I do apologize for the inconvenience and please rest assured...

London, United Kingdom
Reviewed 1 week ago

I came on a family holiday. We found the staff most helpful, they catered for all our needs throughout our stay at the hotel. Our room was cleaned daily and supplied with fresh fruit and water. All the staff were extremely helpful, courteous, and always helped us out with any queries or requests in an efficient manner. The level of...

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Helpful?
Thank akalpha
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Valued Guest, Thank you for staying with Carlton Palace Hotel. I am very happy that you enjoyed your stay and our heartfelt gratitude for your kind words regarding our service. It will be shared to all the staff, especially to Simeon D' Souza. Your appreciation makes us strive to do our best. We certainly cannot wait to welcome you...

Riyadh, Saudi Arabia
Reviewed 2 weeks ago via mobile

It is good and clean hotel. But be careful that the price wil differ than what is stated in booking. Com,, they add 25% as a tax. The service is good abd the location is good and close to alriggah metro station.

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Helpful?
Thank wa7dani
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Valued Guest, Thank you for staying at the Carlton Palace Hotel. Our heartfelt gratitude for your kind review of the hotel. With regards to the rate change, we highly encourage our guests to check our online rates at our website to get the best deal. We certainly cannot wait to welcome you back. Sincerely, Hosni Abdelhadi, Group Managing Director,...

Abu Dhabi, United Arab Emirates
Reviewed 4 weeks ago

I've stayed there last week at the hotel, i was greeted by a nice happy doorman then headed to check in which was very smooth and quick. the room is very clean and well equipped . the location is strategic between everything in dubai (except JBR and Dubai mall side) but everything is nearby.

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Helpful?
Thank tramily
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Tramily, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with the Concierge team; it is a motivation for us...

Armagh
Reviewed 21 March 2017

Recently visited Dubai for 4 days before goin on Cruise around UAE and stayed in Carlton Palace Hotel .My Partner and I were very impressed with this hotel and even after the 1st nite when we requested a room change as we found our room facing the street to be a bit too noisy were given a more quiet room...

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Helpful?
Thank Goingonhols
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for...

Reviewed 16 March 2017 via mobile

Staff are very helpful. Walking distance to some restaurants and some shopping. Hotel is a little dated, and the beds were okay. We got a good deal on the room (about 50% cheaper than the other hotel we were in) and it met our expectations. Also, felt safe and secure. Recommend for anyone who is looking for a bit of...

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Helpful?
Thank Shamus S
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Shamus S, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Luxurious 5-star service at the Carlton Palace Hotel. Welcome to the Carlton Palace Hotel - a grand 5-star hotel in the heart of Deira within easy reach of Dubai Creek, Dubai Airport, metro stations and the World Trade Centre. Carlton Palace Hotel is a luxurious hotel for both leisure and business travellers with an unparalleled combination of exemplary service, beautifully renovated rooms, stunning decor, international dining, central location and value for money. Reminiscent of an elegant era, the magnificent Baroque lobby with an imposing double staircase leads to the 212 spacious and newly refurbished rooms and suites. The rooms range from 32-250 m² and are centred around an imposing balustrade-lined Atrium with greenery encircling a fountain. The hotel features all the facilities of a 5-star hotel including rooftop swimming pool, spacious fitness centre with views of the city, business centre, a variety of restaurants and bars, 24-hour room service, conference and ballroom facilities as well as three floors dedicated to executive rooms and suites overlooking a classic Executive Lounge. Our welcoming staff will attend to your every need at check-in and beyond. That's a promise. ... more   less 

Additional Information about Carlton Palace Hotel

Address: Al Maktoum Rd | Deira, Dubai 56262, United Arab Emirates (Formerly Metropolitan Palace Hotel)
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: ₹ 4,833 - ₹ 10,182 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Carlton Palace Hotel 5*
Number of rooms: 212
Reservation Options:
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Also Known As:
Hotel Metropolitan Palace
Metropolitan Palace Dubai
Hotel Style:
#82 Business Hotel in Dubai
#102 Spa Hotel in Dubai
#119 Romantic Hotel in Dubai
#167 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Carlton Palace Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pls ignore this hotel”
801faisalh, 25 Apr 2017 | Read review
“very near the airport”
Alboardi, 23 Apr 2017 | Read review
“I would recommend the north facing rooms, as the traffic noise is not noticeable the room did have double glazing, and was airconditioned.”
akalpha, 15 Apr 2017 | Read review
“We found the room at back of hotel quiet than room facing Main Street”
Goingonhols, 21 Mar 2017 | Read review
“Creek View Rooms.”
pankaj537, 10 Feb 2017 | Read review
5 of 5
AMOMA
US$ 90* /night
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Prices are for 1 room, 2 adults
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