We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Carlton Palace Hotel

Show Prices
#192 of 540 Hotels in Dubai
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Carlton Palace Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

768 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 647: English reviews
Start your review of Carlton Palace Hotel
 Click to rate
Jeddah, Saudi Arabia
Reviewed yesterday NEW

i used to stay in this hotel for many years , it was under different name, hotel still kept tidy and clean , from there you could visit Dubai City Center which is not far. Hotel have good breakfast & room dining are reliable .

 Report
Helpful?
Thank Alboardi
Maidenhead
Reviewed 3 days ago NEW

Stayed one night following cruise. Spacious, clean room with large bed and quiet environment. Check in and check out perfunctory and lacking a little warmth. Roof top pool a decent size with comfy sun loungers. Hotel a little dated overall. Able to walk to a mall in 10 mins with good shopping and plenty of restaurants to eat in. No...

 Report
Helpful?
Thank CJM18
Ottawa, Canada
Reviewed 6 days ago NEW

We spent three nights at this hotel in April. The front entrance is quite impressive with high ceilings and comfortable sitting areas. The front desk staff are very helpful and friendly. The rooms are quite well appointed, although there is some mould in the bathrooms due to excessive dampness. The beds themselves are comfortable but the pillows seem to be...

 Report
Helpful?
Thank TravelingPaul49
Belgrade, Serbia
Reviewed 1 week ago

I stayed a couple of days in Carlton Palace in early April. The hotel is located in Deira, which was a bit away from all my points of interest which required more commuting time to be factored in. The neigbourhood is a bit dull, especially for Dubai. The hotel needs a bit refurbishment - I had a problem with leakage...

 Report
Helpful?
1Thank Argo_7
London, United Kingdom
Reviewed 1 week ago

I came on a family holiday. We found the staff most helpful, they catered for all our needs throughout our stay at the hotel. Our room was cleaned daily and supplied with fresh fruit and water. All the staff were extremely helpful, courteous, and always helped us out with any queries or requests in an efficient manner. The level of...

 Report
Helpful?
Thank akalpha
Riyadh, Saudi Arabia
Reviewed 1 week ago via mobile

It is good and clean hotel. But be careful that the price wil differ than what is stated in booking. Com,, they add 25% as a tax. The service is good abd the location is good and close to alriggah metro station.

 Report
Helpful?
Thank wa7dani
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Valued Guest, Thank you for staying at the Carlton Palace Hotel. Our heartfelt gratitude for your kind review of the hotel. With regards to the rate change, we highly encourage our guests to check our online rates at our website to get the best deal. We certainly cannot wait to welcome you back. Sincerely, Hosni Abdelhadi, Group Managing Director,...

Abu Dhabi, United Arab Emirates
Reviewed 4 weeks ago

I've stayed there last week at the hotel, i was greeted by a nice happy doorman then headed to check in which was very smooth and quick. the room is very clean and well equipped . the location is strategic between everything in dubai (except JBR and Dubai mall side) but everything is nearby.

 Report
Helpful?
Thank tramily
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Tramily, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with the Concierge team; it is a motivation for us...

Armagh
Reviewed 4 weeks ago

Recently visited Dubai for 4 days before goin on Cruise around UAE and stayed in Carlton Palace Hotel .My Partner and I were very impressed with this hotel and even after the 1st nite when we requested a room change as we found our room facing the street to be a bit too noisy were given a more quiet room...

 Report
Helpful?
Thank Goingonhols
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for...

Reviewed 16 March 2017 via mobile

Staff are very helpful. Walking distance to some restaurants and some shopping. Hotel is a little dated, and the beds were okay. We got a good deal on the room (about 50% cheaper than the other hotel we were in) and it met our expectations. Also, felt safe and secure. Recommend for anyone who is looking for a bit of...

 Report
Helpful?
Thank Shamus S
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Shamus S, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for...

Columbia, Kentucky
Reviewed 18 February 2017

This hotel is centrally located to many of the local sights. The service is good and when we had a problem with the air condition unit, they upgraded us because the repairs required us to change rooms. The restaurant has a very nice buffet, and they were very accommodating when we arrived late and only wanted a light meal. We...

 Report
Helpful?
Thank Kaye B
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Ms. Kaye B, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind ratings with regards to your stay with us. I am delighted to know you rated our service good and would stay again. We certainly cannot wait to welcome you back soon. Yours sincerely, Mr. Hosni Abdelhadi Group...

873 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (286)
Viewed
Bathroom (9)
Viewed
Hotel & Grounds (95)
Viewed
Pool/Beach Area (18)
Viewed
Room/Suite (46)
Viewed
Dining (7)
Viewed
View from Room (7)
Viewed
Family/Play Areas (1)
Viewed
4:36
Videos (1)
Viewed
Other (102)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (500)
Viewed
Amenities (14)
Viewed
Deluxe Room (50)
Viewed
Executive Room (46)
Viewed
Pool (22)
Viewed
Dining (14)
Viewed
Royal Suite (207)
Viewed
Standard Suite (68)
Viewed
Superior Room (50)
Viewed
The Hotel (29)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (87)
Viewed
Hotel & Grounds (8)
Viewed
Room/Suite (22)
Viewed
Business Centre/Function Rooms (6)
Viewed
View from Room (2)
Viewed
Dining (7)
Viewed
Pool/Beach Area (3)
Viewed
Bathroom (2)
Viewed
Other (37)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Dubai hotels
1.4 km away
AVANI Deira Dubai Hotel
AVANI Deira Dubai Hotel
#102 of 540 in Dubai
1,552 reviews
0.3 km away
Jood Palace Hotel Dubai
Jood Palace Hotel Dubai
#230 of 540 in Dubai
671 reviews
1.2 km away
Crowne Plaza Dubai-Deira
Crowne Plaza Dubai-Deira
#118 of 540 in Dubai
858 reviews
Show Prices
Show Prices
Show Prices
0.6 km away
Sheraton Dubai Creek Hotel & Towers
28.0 km away
Ghaya Grand Hotel
Ghaya Grand Hotel
#97 of 540 in Dubai
539 reviews
0.4 km away
Flora Grand Hotel
Flora Grand Hotel
#108 of 540 in Dubai
2,083 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Luxurious 5-star service at the Carlton Palace Hotel. Welcome to the Carlton Palace Hotel - a grand 5-star hotel in the heart of Deira within easy reach of Dubai Creek, Dubai Airport, metro stations and the World Trade Centre. Carlton Palace Hotel is a luxurious hotel for both leisure and business travellers with an unparalleled combination of exemplary service, beautifully renovated rooms, stunning decor, international dining, central location and value for money. Reminiscent of an elegant era, the magnificent Baroque lobby with an imposing double staircase leads to the 212 spacious and newly refurbished rooms and suites. The rooms range from 32-250 m² and are centred around an imposing balustrade-lined Atrium with greenery encircling a fountain. The hotel features all the facilities of a 5-star hotel including rooftop swimming pool, spacious fitness centre with views of the city, business centre, a variety of restaurants and bars, 24-hour room service, conference and ballroom facilities as well as three floors dedicated to executive rooms and suites overlooking a classic Executive Lounge. Our welcoming staff will attend to your every need at check-in and beyond. That's a promise. ... more   less 

Additional Information about Carlton Palace Hotel

Address: Al Maktoum Rd | Deira, Dubai 56262, United Arab Emirates (Formerly Metropolitan Palace Hotel)
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: ₹ 4,793 - ₹ 10,364 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Carlton Palace Hotel 5*
Number of rooms: 212
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Priceline, Hotwire, Expedia, Orbitz, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Carlton Palace Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Metropolitan Palace
Metropolitan Palace Dubai
Hotel Style:
#82 Business Hotel in Dubai
#100 Spa Hotel in Dubai
#119 Romantic Hotel in Dubai
#165 Luxury Hotel in Dubai
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Carlton Palace Hotel staff and other travellers.
20 questions
Ask a question

See all questions (20)

Questions? Get answers from Carlton Palace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“very near the airport”
Alboardi, 23 Apr 2017 | Read review
“I would recommend the north facing rooms, as the traffic noise is not noticeable the room did have double glazing, and was airconditioned.”
akalpha, 15 Apr 2017 | Read review
“We found the room at back of hotel quiet than room facing Main Street”
Goingonhols, 21 Mar 2017 | Read review
“Creek View Rooms.”
pankaj537, 10 Feb 2017 | Read review
“Rooms facing the street have a great view but can get rather noisy.”
Raja_ali1, 20 Jan 2017 | Read review
5 of 5