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Carlton Palace Hotel

Traveller (425)
Room & Suite (505)
Pool & Beach (48)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Luxurious 5-star service at the Carlton Palace Hotel. Welcome to the Carlton Palace Hotel - a grand 5-star hotel in the heart of Deira within easy reach of Dubai Creek, Dubai Airport, metro stations and the World Trade Centre. Carlton Palace Hotel is a luxurious hotel for both leisure and business travellers with an unparalleled combination of exemplary service, beautifully renovated rooms, stunning decor, international dining, central location and value for money. Reminiscent of an elegant era, the magnificent Baroque lobby with an imposing double staircase leads to the 212 spacious and newly refurbished rooms and suites. The rooms range from 32-250 m² and are centred around an imposing balustrade-lined Atrium with greenery encircling a fountain. The hotel features all the facilities of a 5-star hotel including rooftop swimming pool, spacious fitness centre with views of the city, business centre, a variety of restaurants and bars, 24-hour room service, conference and ballroom facilities as well as three floors dedicated to executive rooms and suites overlooking a classic Executive Lounge. Our welcoming staff will attend to your every need at check-in and beyond. That's a promise.
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Property amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Classic
Charming
HOTEL CLASS
Location
Full view
1,033Reviews
994Photos
36Q+A
100Room tips
Traveller rating
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  • 46
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Popular mentions
It is not a five star hotel. It has no window. Air was too bad in the room due to bad air conditioning. Room was very uncomfortable. Merely no things that was required for hotel , was in the room, no toothpaste, etc. It can hardly be a three star hotel.However, staff was
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Review collected in partnership with this hotel
Was disappointed overall. Obviously were some good things but overall I wouldn't recommend. Breakfast was good, staff was excellent, pool amenities and gym were all great. Rooms outdated, sewage smell in room, and for what was received the price was very expensive.
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Review collected in partnership with this hotel
Response from Hosni A, General Manager at Carlton Palace Hotel
Responded 5 days ago
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your invaluable review/feedback. I would like to offer our sincere apologies for your inconvenience. I have discussed the matter with the Department Head concerned and I am much alarmed that such issue was not communicated and rectified immediately. I would like to assure you that the necessary improvements and action will be taken to ensure this will not occur in the future. We hope to provide a better experience the next time you stay with us. Yours sincerely, Hosni Abdelhadi CEO, Carlton Hotels
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I select this hotel because I have course in the same hotel and I don't want to be fare from the course especially I'm the morning.In the end the hotel was fine and the staff are overwhelming with me
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Review collected in partnership with this hotel
Response from Hosni A, General Manager at Carlton Palace Hotel
Responded 5 days ago
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels
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I got the comfort that i need. the room is quite big, there is no switch off for my side bed lamp, i check everything so finally i just loose the bulb itself to switch it of. But i was amazed with the hotel lobby. service is fast and efficient.
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Review collected in partnership with this hotel
Response from Hosni A, General Manager at Carlton Palace Hotel
Responded 5 days ago
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels
Read more
Good rooftop pool and bar/restaurant with sun loungers . Inside bar expensive another bar reversed for special guests.Good for walking in daylight but not at night traffic was horrible. Couldn’t find any restaurants near, ended up getting taxi to Marriott do most expensive food
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Review collected in partnership with this hotel
Response from Hosni A, General Manager at Carlton Palace Hotel
Responded 5 days ago
Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi CEO, Carlton Hotels
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorCarlton Palace Hotel
The Deluxe Room at the Metropolitan Palace Hotel
Professional photo exclusively commissioned by TripAdvisorCarlton Palace Hotel
The Superior Room at the Metropolitan Palace Hotel
Professional photo exclusively commissioned by TripAdvisorCarlton Palace Hotel
The Standard Suite at the Metropolitan Palace Hotel
Professional photo exclusively commissioned by TripAdvisorCarlton Palace Hotel
The Royal Suite at the Metropolitan Palace Hotel
Professional photo exclusively commissioned by TripAdvisorCarlton Palace Hotel
The Royal Suite at the Metropolitan Palace Hotel
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123456101
I never paid a deposit they did ask for one they wanted 300dh they also take 10dh off you for every night that you are there it's a kind of tax hope thus helps
1 vote
They have coffee and tea in room, as well as a mini bar an soft drinks.
0 votes
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This is not true! You are free with no marriage contract to give
0 votes
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1234568
"Higher the better "
"Any non smoking "
"less noise on the upper floors"
"Being a frequent guest at Carlton Palace, I would say every time I’m there my 10th floor room is always a joy"
"It was awesome"
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12345620
PRICE RANGE
US$ 62 - US$ 196 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel metropolitan palacemetropolitan palace dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiAl RiggaDeiraFocus Area
NUMBER OF ROOMS
212
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