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Carlton Palace Hotel

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#190 of 544 Hotels in Dubai
Certificate of Excellence
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Carlton Palace Hotel
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756 Reviews from our TripAdvisor Community

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Showing 638: English reviews
Columbia, Kentucky
Reviewed 3 days ago NEW

This hotel is centrally located to many of the local sights. The service is good and when we had a problem with the air condition unit, they upgraded us because the repairs required us to change rooms. The restaurant has a very nice buffet, and they were very accommodating when we arrived late and only wanted a light meal. We...

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Helpful?
Thank Kaye B
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Ms. Kaye B, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind ratings with regards to your stay with us. I am delighted to know you rated our service good and would stay again. We certainly cannot wait to welcome you back soon. Yours sincerely, Mr. Hosni Abdelhadi Group...

Bangalore
Reviewed 1 week ago

Great Location. We ensured that we booked a room with a view of Dubai Creek ! And it was well worth the advance reservation. Its located within walking distance of Beniyas Metro Stn {Green Line] and there are several eateries (Al Riqqa Rd) nearby for a late night local food. The Room was spacious, and had a well stocked Mini...

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Helpful?
1Thank pankaj537
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Valued Guest, Thank you for taking time to write about your experience with Carlton Hotels. Please note that we are Carlton Palace Hotel. Carlton Tower Hotel is our sister hotel and it is located near Baniyas Metro Station. However, we are located near Al Rigga Station. From your description, you might have meant Carlton Tower Hotel. Again, our gratitude...

Preston, United Kingdom
Reviewed 2 weeks ago via mobile

This hotel us good value compared to other hotels in Dubai. The service by the staff is very good and they are efficient and courteous. The bedrooms are a good size. It's near the airport. It probably needs an upgrade but I don't want to be picky because of the service and value.

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Helpful?
Thank jbmcv1
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind words with regards to your stay with us. We certainly cannot wait to welcome you back soon. Yours sincerely, Mr. Hosni Abdelhadi Group Managing Director, Carlton Hotels

Reviewed 3 weeks ago

This hotel is in a good location, close to the river, short drive to the gold souk and short drive to the airport. We arrived late at night and the reception were helpful with our check in ect, the rooms were clean however dated compared to the high standard of other Dubai hotels, however this is reflected in the price...

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Helpful?
1Thank Lucy T
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Ms. Lucy T, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your review of our Hotel. We do apologize for your experience that was not to your expectations. Please be assured that we have well noted on every single detail of your invaluable feedback and that it has been conveyed to the...

Portsmouth, United Kingdom
Reviewed 4 weeks ago

I have to say right from the outset this is an excellent hotel. Only a short distance from the airport, metro station and Deira city centre. The check in was smooth and the whole process was swift too. The view from the lift is amazing, don't forget to look at the lobby and use the front facing lifts! Room was...

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Helpful?
Thank Raja_ali1
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Raja_ali1, Thank you for staying at The Carlton Palace Hotel. I would like to thank you for your kind words of appreciation with regards to your stay with us. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Reviewed 11 January 2017 via mobile

Stayed at the Carlton over Christmas. It's an old hotel but great for people who like the classic styled Hotels. Staff were helpful and breakfast buffet was awesome. Room service and menu was awesome too. Would definitely recommend.

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Helpful?
Thank Sush K
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Sush K, Thank you for staying at The Carlton Palace Hotel. I would like to thank you for your kind words of appreciation with regards to your stay with us. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

London, United Kingdom
Reviewed 11 January 2017 via mobile

The building is beautiful but a bit outdated The staff was polite and friendly, but everything is old, we couldn't switch off the lights and had to call reception at 1am, they sent a person who had to take the lamp out. I was already in bed Also it was freezing and I couldn't control the air temperature, the air...

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Helpful?
1Thank Jennnia
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Jennnia, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your review of our Hotel. We do apologize for your experience that was not to your expectations. Please be assured that we have well noted on every single detail of your invaluable feedback and that it has been conveyed to the relevant departments...

Birmingham, United Kingdom
Reviewed 8 January 2017 via mobile

Me and my husband stayed here for 1 night in January as compensation for being denied boarding on our Emirates flight home. The hotel itself is right in the centre in Deira and is only a 5-10 min walk from Al Rigga metro station. Personally we wouldn't have chose to stay in Deira due to it being further out from...

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Thank LouiseAndJames08
Newcastle upon Tyne, United Kingdom
Reviewed 8 January 2017

Stayed three nights at this hotel. Check in was smooth and timely, as was check out, even when busy. Staff were friendly, dedicated and very helpful. Beautiful hotel with impressive central staircase and lobby. Rooms were clean and beds made up with freshly laundered white sheets daily - excellent. Roof-top outdoor swimming pool lovely and well kept. The service we...

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Helpful?
Thank SweetPea5476
Amwaj Islands, Bahrain
Reviewed 7 January 2017

Booked the Carlton Palace for 3 nights, two rooms during last week in December 2016. The Morning Breakfast is a good buy and serves quality food, pay the extra sum of money and buy it. The other choices locally are not nearly as good. Hotel rooms are clean, nice bed and rooms have a very recent rehab. Internet/WIFI fine, it...

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Thank renoelder

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Luxurious 5-star service at the Carlton Palace Hotel. Welcome to the Carlton Palace Hotel - a grand 5-star hotel in the heart of Deira within easy reach of Dubai Creek, Dubai Airport, metro stations and the World Trade Centre. Carlton Palace Hotel is a luxurious hotel for both leisure and business travellers with an unparalleled combination of exemplary service, beautifully renovated rooms, stunning decor, international dining, central location and value for money. Reminiscent of an elegant era, the magnificent Baroque lobby with an imposing double staircase leads to the 212 spacious and newly refurbished rooms and suites. The rooms range from 32-250 m² and are centred around an imposing balustrade-lined Atrium with greenery encircling a fountain. The hotel features all the facilities of a 5-star hotel including rooftop swimming pool, spacious fitness centre with views of the city, business centre, a variety of restaurants and bars, 24-hour room service, conference and ballroom facilities as well as three floors dedicated to executive rooms and suites overlooking a classic Executive Lounge. Our welcoming staff will attend to your every need at check-in and beyond. That's a promise. ... more   less 

Additional Information about Carlton Palace Hotel

Address: Al Maktoum Rd | Deira, Dubai 56262, United Arab Emirates (Formerly Metropolitan Palace Hotel)
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: ₹ 6,183 - ₹ 15,324 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Carlton Palace Hotel 5*
Number of rooms: 212
Reservation Options:
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Also Known As:
Hotel Metropolitan Palace
Metropolitan Palace Dubai
Hotel Style:
#82 Business Hotel in Dubai
#101 Spa Hotel in Dubai
#119 Romantic Hotel in Dubai
#165 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Carlton Palace Hotel staff and other travellers.
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Questions? Get answers from Carlton Palace Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Creek View Rooms.”
 of 5 bubbles pankaj537, 10 Feb 2017 | Read review
“Rooms facing the street have a great view but can get rather noisy.”
 of 5 bubbles Raja_ali1, 20 Jan 2017 | Read review
“Higher floor rooms more quiet; corner rooms are larger.”
 of 5 bubbles SweetPea5476, 7 Jan 2017 | Read review
“Rooms on the higher floors have less noise when construction work is going on in nearby sites .”
 of 5 bubbles renoelder, 7 Jan 2017 | Read review
“Love the roof top pool”
 of 5 bubbles Graeme Cochrane, 21 Nov 2016 | Read review
5 of 5