We have been staying in hotels in Dubai for months and this was one of our very favorites and it was because of the staff of the Regency club and the lovely facilities. We found ourselves pampered and cared for so thoughtfully by everyone in the Regency Club lounge -- and the food was wonderful. Special shout out to Shevangi, Alan, Elie, Braham treated me and my kids so well. Shemil at check in helped us with a few issues and was very professional and helpful. The facilities and rooms were excellent and so well cleaned. The pool could be warmer and social distancing wasn't always observed in the buffet restaurant at breakfast.
Book it...no questions asked. Location, views, food, service, cleanliness, access, pool, gym, club, bar, restaurant, amenities, house keeping, room service, trip planners, taxi services, express lifts, complimentary tea, coffee..
I cannot imagine a hotel where the staff is more willing to assist with anything needed, at all hours of the day and night. Their customer service is incredible, from the "expected"' help and check-in, to the minor details and personal requests that make all the difference to travellers when travelling abroad. Highly recommended!
The hotel was nice but not as nice as I expected for a five star property the food choice of breakfast wasn’t compared to the rest of the hotels in Dubai and my daughter Herter self on the edge of a wooden shelf that was next to the single bed as in the extra bed in the hotel and the hotel didn’t Compensate the injury in anyway they said accidents do happen and accidents can happen anywhere
Special shoutout to Shamil for excellent service! One of a kind. All of the staff was fantastic but when Shamil wasn’t there it was definitely noticed. From day one he showed us the best service we could wish for. Everything was good. Nice to have more than one option for food too. The only negative thing was that the sun at the pool went in shadow at 2pm.
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