We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Excelsior Hotel Deira

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Best prices for:1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 2 more sites!
Expert photos
Grand Excelsior Hotel Deira
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

771 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Grand Excelsior Hotel Deira
See the most recent reviews
Showing 641: English reviews
Jaipur, India
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 10 February 2015

10 on 10 for location of this hotel. Everyone was caring and helpful from bellboy to housekeeping guys and here I would mention a front desk lady Ms. Nandini who was proficient in her job, polite & telling us everything in detail about the room we should choose. There are 02 wings of this hotel 01 has a few night-clubs... More 

Helpful?
Thank AnonymityD
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear AnonymityD, Thank you for your post and sharing your experience as our guest at Sheraton Deira Hotel on Trip Advisor site. Your acknowledgement on the hotel location, breakfast and helpful caring service from associates, specially Ms. Nandini is appreciated and will definitely be shared amongst the team. We await your next visit. Warm regards, AS- General Manager More 

Abu Dhabi, United Arab Emirates
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 30 January 2015

location is nice and accessible, check in is not that good i have to wait for 30 minutes though they apologies for that because there is some guests which really annoying, access to my room is confusing, furniture are old and the table is not sturdy. Staff are good specially the guy from engineering who helped me.

Helpful?
2 Thank jaegdani
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear jaegdani, Thank you for taking the time to write your review a noting that our associates were indeed able to overcome some of the structural challenges to provide you with a positive experience, we take great pride in the team as it is our greatest strength. We look forward to welcoming you back in the near future. Should your... More 

New Delhi, India
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 January 2015

centrally located, easily accessible, hotel. Hotel service is very good. Food is excellent. Breakfast has lot of varieties. People of various culture stay here. it is situated in noise free area. Rooms are big so as beds.

Helpful?
1 Thank singhreena
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear singhreena, Thank you for the great feedback on the highlights of our service & product deliveries. We are proud of our diverse culture amongst our associates as well as our signature programs as you have mentioned the Sheraton Sweet Sleeper. We look forward to welcoming you back soon in the near future. Warm regards, Ashraf Siessy General Manager More 

Dubai, United Arab Emirates
Level Contributor
112 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 27 January 2015

Old furniture hotel I visited him several times but nothing has changed to improve the image for the beautiful Dubai important tourist I like staff on valet parking they serve as an excellent and housekeeping department is very bad And these are the second time the location is very close to excellent restaurants and markets I like to thank night... More 

Helpful?
Thank abdulla199
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Abdulla199 Thank you very much for your review and appreciate your patronage of the Sheraton Deira Hotel. We have taken note of your comments and thank you for the kind words of compliment regarding our associates from the valet parking and in particular Mr. Najam. Moreover we apologize for not meeting your expectations on other elements that we will... More 

Irvine, California
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 January 2015

Very much poor service,registration procedure is questionable. Not a location with surrounding environment to enjoy.late night music sound from a club is annoying. If you book room online with special rate,they provide you the worst room in the hotel unless you're willing to pay extra for upgrade.

Helpful?
3 Thank HS1432
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear HS1432, Thank you for taking the time to write your experience as our guest at the Sheraton Deira Hotel on the Trip Advisor site. Reading your review, I realize that you did not enjoy your stay in our hotel. First and foremost please accept my apologies for the inconvenience you have encountered. Your feedback is appreciated and we will... More 

Travellers are raving about these Dubai hotels

Abu Dhabi, United Arab Emirates
1 review
Reviewed 23 January 2015

stayed here for a couple of days for a business purpose, staffs are very professional and attentive for all your needs, room is nice and clean, everything that i need is there, and if there is more that i need then just a quick call and they will be sending it to my door immediately, from concierge to housekeeping staff... More 

Helpful?
Thank nate A
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear nate A, Thank you for taking the time to write down your experience as our guest at Sheraton Deira Hotel. Your note of confidence to return back is valued and we look forward to welcoming back soon in the near future. Warm regards, Ashraf Siessy General Manager More 

Hong Kong, China
Level Contributor
397 reviews
196 hotel reviews
common_n_hotel_reviews_1bd8 345 helpful votes
Reviewed 19 January 2015

The Sheraton Deira pulled out all the stops to make our stopover experience special. When we arrived towards midnight- we were upgraded to a suite. Everyone at Reception was charming, polite and helpful. Because we were fltying out early on Emirates the next morning, they even kindly arranged for a free breakfast delivery at 5 am. this dovetailed well with... More 

Helpful?
1 Thank Perry B
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Mr. Perry B, Thank you for the great feedback, and we are pleased to hear that your stay over was enjoyable despite the short duration. We hope that we will have the pleasure to welcome you back soon again. Yours sincerely, Ashraf Siessy General Manager More 

London, England, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 12 January 2015

My husband and I stayed here for two nights. It's nice enough, but there's no special ambience, and we discovered it's not well located. The worst part was the incredibly loud music that started about 11.30 from the ground floor. When I complained, we were told it was a wedding party that would go on until 3 am. We were... More 

Helpful?
1 Thank Jane Z
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Jane Z, Thank you for choosing to stay with Sheraton Deira Hotel, Dubai and for taking the time to write a review on Tripadvisor site. I use this platform to extend my apologies for the shortfalls you have experienced with us during your stay. Please let me know should you wish to give us another try on your next... More 

Emirate of Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 January 2015

My sister had booked a romantic package at Sheraton Deira for our anniversary. The receptionists were all poker faced except for some robotic greetings. They showed absolutely no interest us. Our package included wine which was never offered to us. In fact, we had to call thrice to request for the service wherein once we were told that wine was... More 

Helpful?
4 Thank David J
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear David J, I would like to take this opportunity to thank you for giving us your feedback regarding your overall experience during your recent stay at Sheraton Deira Hotel. I realize from your comments that you did not fully enjoy your stay in our hotel and extend our apologies that we did not arise to your expectation of a... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 January 2015

From the moment of checking in the room the experience was so bad that the receptionist never even bother to acknowledge that they already made us wait for 15 minutes and pretended that they didnt see us. When we reached the room, there were no slippers that we had to request, when we entered the bathroom, toiletries were incomplete that... More 

Helpful?
2 Thank Macie08
Letitita, Associate at Grand Excelsior Hotel Deira, responded to this review

Dear Macie08, Thank you for taking the time to write your experience as our guest at the Sheraton Deira Hotel on the Trip Advisor site. Reading your review, I realize that you did not enjoy your stay in our hotel. It is very disappointing to read that there have been faltering experiences in differenent aspect of your stays, and I... More 

490 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (227)
Viewed
Dining (37)
Viewed
Hotel & Grounds (23)
Viewed
Room/Suite (47)
Viewed
Pool/Beach Area (28)
Viewed
View from Room (3)
Viewed
Bathroom (10)
Viewed
Other (79)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (240)
Viewed
Amenities (11)
Viewed
Club Business Suite (38)
Viewed
Club Room (29)
Viewed
Club Twin (26)
Viewed
Executive Suite (40)
Viewed
Junior Suite (36)
Viewed
Pool (19)
Viewed
Dining (26)
Viewed
The Hotel (15)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (23)
Viewed
Room/Suite (3)
Viewed
Dining (2)
Viewed
Hotel & Grounds (3)
Viewed
Pool/Beach Area (2)
Viewed
Bathroom (1)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Dubai hotels
4.4 km away
Grand Excelsior Hotel
Grand Excelsior Hotel
#235 of 544 in Dubai
449 reviews
22.0 km away
Grand Excelsior Hotel
Grand Excelsior Hotel
#242 of 544 in Dubai
397 reviews
0.6 km away
BEST WESTERN PREMIER Deira
Show Prices
Show Prices
Show Prices
1.2 km away
J5 Rimal
J5 Rimal
#45 of 544 in Dubai
460 reviews
1.5 km away
Landmark Grand Deira
Landmark Grand Deira
#201 of 544 in Dubai
493 reviews
4.8 km away
Sea View Hotel
Sea View Hotel
#125 of 544 in Dubai
754 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Excelsior Hotel Deira is one of the handpicked hotels for guests visiting Dubai. Superbly situated in the busiest location of Deira, close to airport, known for its unique Arabian hospitality. The 229 smoking & non-smoking rooms, standard, suites, executive and one Royal Suite. Dining offers in The Terrace restaurant, Le Cafe, Lindbergh’s Bar & Stars Studio Night Club. ... more   less 

Additional Information about Grand Excelsior Hotel Deira

Address: Al Muteena St | Deira, Dubai 5772, United Arab Emirates (Formerly Sheraton Deira Hotel)
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: ₹ 5,064 - ₹ 17,854 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Excelsior Hotel Deira 4*
Number of rooms: 229
Reservation Options:
TripAdvisor is proud to partner with Asiatravel.com Holdings, Travelocity, Hotels.com, Expedia and Agoda so you can book your Grand Excelsior Hotel Deira reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Dubai
Dubai Sheraton
Sheraton Deira Dubai
Hotel Style:
#151 Business Hotel in Dubai
#177 Luxury Hotel in Dubai
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Grand Excelsior Hotel Deira staff and other travellers.
31 questions
Ask a question
Mashhad, Iran

See all questions (31)

Questions? Get answers from Grand Excelsior Hotel Deira staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you ask for rooms at the front of the hotel (Roadside)”
 of 5 bubbles NicholasM17, 17 Oct 2016 | Read review
“situated in the centre and very convenient place”
 of 5 bubbles 921ramr, 25 Sep 2016 | Read review
“Centrally located !!!”
 of 5 bubbles Cool-atul00, 27 Aug 2016 | Read review
“Take non smoking room but not the side where Iranian night club area”
 of 5 bubbles Sunimal68, 26 Aug 2016 | Read review
“The hotel is accessible and as mentioned earlier the hotel provide free transport to the malls and beaches daily”
 of 5 bubbles annewanjuguk, 16 Aug 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay