We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Grand Excelsior Hotel Deira

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Grand Excelsior Hotel Deira
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

796 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Grand Excelsior Hotel Deira
See the most recent reviews
Showing 662: English reviews
Nairobi, Kenya
Reviewed 7 December 2016

Spacious rooms, good customer service, okay breakfast (almost the same day in day in could do with more variety) some off putting odor near the lift and in the room carpet. Rooms are a bit old and could do with some upgrade. Close proximity to malls and amenities.

 Report
Helpful?
Thank kathymg829
Nairobi, Kenya
Reviewed 30 November 2016

We arrived at night and the reception staff received us warmly with a glass of juice and the check-in process was quite smooth. I stayed in a double room which is quite spacious and clean. The Wifi is quite good in all locations. There is a Gym and swimming pool too. However, the cups in my room were not well...

 Report
Helpful?
Thank christinek658
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear christinek658, Thank you taking the time to share your stay experience with us as our guest at Grand Excelsior Hotel Deira. From reading your review we note that you had an overall good stay. Appreciate the acknowledgement on the warm customer service received upon your arrival as well as the overall staff helpfulness and friendliness during your stay including...

Waterlooville, United Kingdom
Reviewed 23 November 2016 via mobile

I arrived from the airport in prompt fashion even though the taxi overcharged me by about 15aed The reception was busy so they ushered me to a seat and brought me a cool fruit juice which was nice. Once it had cleared I was checked in efficiently and with helpful staff who explained all I needed to know plus advised...

 Report
Helpful?
1Thank Jeff G
birmingham
Reviewed 22 November 2016 via mobile

I stayed before in this hotel when it was Sheraton I loved it every time I stayed so when I visited this time I found few things changed . First service is not as fantastic as its use to be . Guest first policy is no longer in practice as staff are too busy carrying out their daily task and...

 Report
Helpful?
Thank BirminghamTaz
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear BirminghamTaz, Thank you for taking the time out to give us your review on your experience as our guest. Your patronage during the times of Sheraton is valued. However we are sorry to note that you have found not the same service deliveries as was there during the times of Sheraton. Your comments are positively taken and we will...

Egypt
Reviewed 18 November 2016 via mobile

Is very clean and clear hotel Nearly for every thing Metro Night clubs Food Shop And comfortable People is very nice And stafe working very well Ready for do any thing u want You will happy if you stayed in this hotel

 Report
Helpful?
Thank OsamaEldardiry
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear OsamaEldardiry, Thank you taking the time to share your stay experience with us as our guest at Grand Excelsior Hotel Deira. From reading your review we note that you had an overall good stay. Appreciate the compliments Your patronage is valued. Warm regards, The Hotel Management

Reviewed 15 November 2016 via mobile

Pros -Grand looking -Nice rooms -Clean -Impressive features -Not too expensive -Good enough location -Two showers (???) -Pleasant Staff Cons -There's a bloody con man working as a concierge in the lobby! -Pool area is tiny -(some) Desk staff are morons -Good location but immediate area is run down and in the middle of a sand flatland -Poor breakfast -(many)...

 Report
Helpful?
Thank WhirlDLeewise
Abu Dhabi, United Arab Emirates
Reviewed 10 November 2016

I have stayed at the hotel over 2 months, stay was comfortable in term of services and staff, except the disturb at the night because of the nights clubs at the hotel, property is old and need to be renovated specially the furniture, but its really staff are amazing specially Abazer the manger on reception always handling all problem perfectly....

 Report
Helpful?
Thank mkad2016
Bengaluru, India
Reviewed 7 November 2016 via mobile

I didn't stay at this hotel, it just my visit so I can't judge better go with other reviews. Receiving ,Service and maintains is good food for me it just "OK", if you like to eat spicy definitely this is no the place to dine.

 Report
Helpful?
Thank tejztj
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear tejztj, Thank you for your honest review on your recent stay as our guest at the Grand Excelsior Hotel Deira. We appreciate your candidness in feedback on the product, services and quality and receive it professionally. We hope to have another opportunity to be of service to you again. Kind regards, The Management

Cramlington, United Kingdom
Reviewed 24 October 2016 via mobile

Clean, spacious room. Rooftop pool is lovely. Staff can't do enough for you, especially the ones in the Executive Lounge. Enjoyed our stay and wouldn't hesitate to return. Dubai has a magic, and new things to see and do every time you visit We ❤️ Dubai

 Report
Helpful?
1Thank cosecgpd
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Cosecgpd, Thank you for taking the time to write on your stay experience as our guest. Your compliments on our staff are appreciated, as they are the backbone of the hotel's success. It is great to know that you enjoyed your stay and would not hesitate to return back. Looking forward to welcoming you back in the near future....

Wirral
Reviewed 17 October 2016

We like the location of the hotel , and found it to be good value. The rooftop pool is nice and relaxing , and the staff are very friendly and helpful , and while we know the beer and soft drinks are very expensive at the hotel, we found the food packages , including beer to be very good value...

 Report
Helpful?
2Thank Nicholas M
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Nicholas M, Thank you for taking the time to write on your recent stay experience as our guest. Your compliments on our staff friendliness and helpfulness are appreciated - yes nothing is too much trouble for our staff as they are the backbone of the hotel's success. You have highlighted several of our salient features we offer which you...

498 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (235)
Viewed
Hotel & Grounds (24)
Viewed
Room/Suite (49)
Viewed
Dining (37)
Viewed
Pool/Beach Area (28)
Viewed
View from Room (3)
Viewed
Bathroom (10)
Viewed
Other (84)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (240)
Viewed
Amenities (11)
Viewed
Club Business Suite (38)
Viewed
Club Room (29)
Viewed
Club Twin (26)
Viewed
Executive Suite (40)
Viewed
Junior Suite (36)
Viewed
Pool (19)
Viewed
Dining (26)
Viewed
The Hotel (15)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (23)
Viewed
Room/Suite (3)
Viewed
Dining (2)
Viewed
Hotel & Grounds (3)
Viewed
Pool/Beach Area (2)
Viewed
Bathroom (1)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Dubai hotels
4.5 km away
Grand Excelsior Hotel Bur Dubai
22.1 km away
Grand Excelsior Hotel Al Barsha
0.9 km away
Marco Polo Hotel
Marco Polo Hotel
#231 of 541 in Dubai
630 reviews
Show Prices
Show Prices
Show Prices
0.8 km away
Ramada Deira
Ramada Deira
#187 of 541 in Dubai
655 reviews
1.0 km away
Coral Dubai Deira Hotel
Coral Dubai Deira Hotel
#119 of 541 in Dubai
666 reviews
4.8 km away
Sea View Hotel
Sea View Hotel
#53 of 541 in Dubai
1,171 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Shuttle Bus Service
  • Airport Transportation
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Excelsior Hotel Deira is one of the handpicked hotels for guests visiting Dubai. Superbly situated in the busiest location of Deira, close to airport, known for its unique Arabian hospitality. The 229 smoking & non-smoking rooms, standard, suites, executive and one Royal Suite. Dining offers in The Terrace restaurant, Le Cafe, Lindbergh’s Bar & Stars Studio Night Club. ... more   less 

Additional Information about Grand Excelsior Hotel Deira

Address: Al Muteena St | Deira, Dubai 5772, United Arab Emirates (Formerly Sheraton Deira Hotel)
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: ₹ 3,463 - ₹ 7,450 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Excelsior Hotel Deira 4*
Number of rooms: 229
Reservation Options:
TripAdvisor is proud to partner with Expedia, Asiatravel.com Holdings, Hotel.de, Hotwire, Travelocity, Hotels.com, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your Grand Excelsior Hotel Deira reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Dubai
Dubai Sheraton
Sheraton Deira Dubai
Hotel Style:
#151 Business Hotel in Dubai
#186 Luxury Hotel in Dubai
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Grand Excelsior Hotel Deira staff and other travellers.
40 questions
Ask a question
2 months ago

See all questions (40)

Questions? Get answers from Grand Excelsior Hotel Deira staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“top floors can be noisy for the flightpath while all others are ok”
Fabercas, 20 Apr 2017 | Read review
“Quieter room away from the rooftop pool area”
Chris905, 30 Mar 2017 | Read review
“Take only maybe first or second floor, if you want to sleep at night.”
goelsshobhit, 31 Jan 2017 | Read review
“If you like looking at airplanes get room 452”
geoffjlee, 7 Dec 2016 | Read review
“Make sure you ask for rooms at the front of the hotel (Roadside)”
NicholasM17, 17 Oct 2016 | Read review
5 of 5