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Grand Excelsior Hotel Deira

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771 Reviews from our TripAdvisor Community

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Showing 641: English reviews
Nairobi, Kenya
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 days ago NEW

We arrived at night and the reception staff received us warmly with a glass of juice and the check-in process was quite smooth. I stayed in a double room which is quite spacious and clean. The Wifi is quite good in all locations. There is a Gym and swimming pool too. However, the cups in my room were not well... More 

Helpful?
Thank christinek658
Waterlooville, United Kingdom
Level Contributor
73 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 1 week ago via mobile

I arrived from the airport in prompt fashion even though the taxi overcharged me by about 15aed The reception was busy so they ushered me to a seat and brought me a cool fruit juice which was nice. Once it had cleared I was checked in efficiently and with helpful staff who explained all I needed to know plus advised... More 

Helpful?
Thank Jeff G
birmingham
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 1 week ago via mobile

I stayed before in this hotel when it was Sheraton I loved it every time I stayed so when I visited this time I found few things changed . First service is not as fantastic as its use to be . Guest first policy is no longer in practice as staff are too busy carrying out their daily task and... More 

Helpful?
Thank BirminghamTaz
Egypt
Level Contributor
10 reviews
6 hotel reviews
Reviewed 2 weeks ago via mobile

Is very clean and clear hotel Nearly for every thing Metro Night clubs Food Shop And comfortable People is very nice And stafe working very well Ready for do any thing u want You will happy if you stayed in this hotel

Helpful?
Thank OsamaEldardiry
Level Contributor
3 reviews
3 hotel reviews
Reviewed 2 weeks ago via mobile

Pros -Grand looking -Nice rooms -Clean -Impressive features -Not too expensive -Good enough location -Two showers (???) -Pleasant Staff Cons -There's a bloody con man working as a concierge in the lobby! -Pool area is tiny -(some) Desk staff are morons -Good location but immediate area is run down and in the middle of a sand flatland -Poor breakfast -(many)... More 

Helpful?
Thank WhirlDLeewise
Abu Dhabi, United Arab Emirates
1 review
Reviewed 3 weeks ago

I have stayed at the hotel over 2 months, stay was comfortable in term of services and staff, except the disturb at the night because of the nights clubs at the hotel, property is old and need to be renovated specially the furniture, but its really staff are amazing specially Abazer the manger on reception always handling all problem perfectly.... More 

Helpful?
Thank mkad2016
Bengaluru, India
Level Contributor
11 reviews
3 hotel reviews
Reviewed 4 weeks ago via mobile

I didn't stay at this hotel, it just my visit so I can't judge better go with other reviews. Receiving ,Service and maintains is good food for me it just "OK", if you like to eat spicy definitely this is no the place to dine.

Helpful?
Thank tejztj
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear tejztj, Thank you for your honest review on your recent stay as our guest at the Grand Excelsior Hotel Deira. We appreciate your candidness in feedback on the product, services and quality and receive it professionally. We hope to have another opportunity to be of service to you again. Kind regards, The Management More 

Cramlington, United Kingdom
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 October 2016 via mobile

Clean, spacious room. Rooftop pool is lovely. Staff can't do enough for you, especially the ones in the Executive Lounge. Enjoyed our stay and wouldn't hesitate to return. Dubai has a magic, and new things to see and do every time you visit We ❤️ Dubai

Helpful?
1 Thank cosecgpd
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Cosecgpd, Thank you for taking the time to write on your stay experience as our guest. Your compliments on our staff are appreciated, as they are the backbone of the hotel's success. It is great to know that you enjoyed your stay and would not hesitate to return back. Looking forward to welcoming you back in the near future.... More 

Wirral
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 October 2016

We like the location of the hotel , and found it to be good value. The rooftop pool is nice and relaxing , and the staff are very friendly and helpful , and while we know the beer and soft drinks are very expensive at the hotel, we found the food packages , including beer to be very good value... More 

Helpful?
2 Thank Nicholas M
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Nicholas M, Thank you for taking the time to write on your recent stay experience as our guest. Your compliments on our staff friendliness and helpfulness are appreciated - yes nothing is too much trouble for our staff as they are the backbone of the hotel's success. You have highlighted several of our salient features we offer which you... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 October 2016 via mobile

Breakfast spread was really good. The staffs are friendly and always helpful. The rooms were really clean and spacious. Location of this hotel is really nice, close to the shopping centers and the metro station( 5 to 8 minutes by walk). I would definitely recommend this hotel.

Helpful?
1 Thank Shekhar D
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Shekhar D, Thank you for taking the time to write on your recent stay experience as our guest. Your compliments on our staff friendliness and helpfulness are appreciated, as they are the backbone of the hotel's success. You have highlighted several of our salient features we offer which you enjoyed. It is great to know that you would definitely... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Excelsior Hotel Deira is one of the handpicked hotels for guests visiting Dubai. Superbly situated in the busiest location of Deira, close to airport, known for its unique Arabian hospitality. The 229 smoking & non-smoking rooms, standard, suites, executive and one Royal Suite. Dining offers in The Terrace restaurant, Le Cafe, Lindbergh’s Bar & Stars Studio Night Club. ... more   less 

Additional Information about Grand Excelsior Hotel Deira

Address: Al Muteena St | Deira, Dubai 5772, United Arab Emirates (Formerly Sheraton Deira Hotel)
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: ₹ 5,048 - ₹ 17,798 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Excelsior Hotel Deira 4*
Number of rooms: 229
Reservation Options:
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Also Known As:
Sheraton Dubai
Dubai Sheraton
Sheraton Deira Dubai
Hotel Style:
#151 Business Hotel in Dubai
#177 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Grand Excelsior Hotel Deira staff and other travellers.
32 questions
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Mashhad, Iran

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Questions? Get answers from Grand Excelsior Hotel Deira staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you ask for rooms at the front of the hotel (Roadside)”
 of 5 bubbles NicholasM17, 17 Oct 2016 | Read review
“situated in the centre and very convenient place”
 of 5 bubbles 921ramr, 25 Sep 2016 | Read review
“Centrally located !!!”
 of 5 bubbles Cool-atul00, 27 Aug 2016 | Read review
“Take non smoking room but not the side where Iranian night club area”
 of 5 bubbles Sunimal68, 26 Aug 2016 | Read review
“The hotel is accessible and as mentioned earlier the hotel provide free transport to the malls and beaches daily”
 of 5 bubbles annewanjuguk, 16 Aug 2016 | Read review
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