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Grand Excelsior Hotel Deira

3.4 km from Dubai centre
  • Free Wifi
  • Free Parking
  • Pool
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1 room, 2 adults, 0 children
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Al Muteena St | Deira, Dubai 5772, United Arab Emirates
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787 Reviews from our TripAdvisor Community

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Showing 656: English reviews
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Belfast, United Kingdom
Reviewed 1 week ago

Just arrived back from a very enjoyable trip to Dubai. I tried to study up on where to stay in Dubai before travelling. It is quite spread out, and not knowing the layout, I eventually plumped for here. Good things first. Hotel is really nice. It is certainly a 4 star hotel, well looked after and feels upmarket. A bit...

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Helpful?
2Thank Pauli1965
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Paul1965, Thank you for taking the time to give us your experience as our guest at the Grand Excelsior Hotel Deira. From your feedback we note that your overall stay was enjoyable. Your highlights on some of our services and products is appreciated. Thank you for choosing to stay at the Grand Excelsior Hotel Deira. Looking forward to welcoming...

London, United Kingdom
Reviewed 2 weeks ago

Went here with my sister for a four night break. Everywhere in Dubai was full due to a conference. The staff are all very nice from the reception staff, concierge,young lady who books the tours. Breakfast was good with a lovely young boy regularly coming over to ask to refill our coffees always with a smile on his face. The...

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Helpful?
1Thank khanfamily66
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear khanfamily66, Thank you for taking the time to give us your experience as our guest at the Grand Excelsior Hotel Deira. From your feedback we note that your overall stay was good due to the price structure. Your highlights on some of our services and products is appreciated. Thank you for choosing to stay at the Grand Excelsior Hotel...

Reviewed 2 weeks ago

This was my 8th stay at the hotel, my first since the migration away from the Sheraton brand and sadly it will probably be my last. The rooms are tired, service is very disinterested and pricing seems from memory far higher than previously. The hotel staff and security are now borer line hostile towards aviation enthusiasts who have held a...

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Helpful?
2Thank Ryan D
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Ryan D, Thank you for taking the time to give us your experience as our guest at the Grand Excelsior Hotel Deira. It is very saddening to read your review. Despite the migration in brand we have not changed in our services. However we gladly do receive your constructive comments and will surely revisit areas of service delivery of...

Cavan, Ireland
Reviewed 3 weeks ago via mobile

I visited with my wife. We were offered an upgrade to a suite because check in was slow. The room was large clean and well equipped the staff were friendly and courteous. The roof top pool has a swim up bar the pool is not huge but is sufficient for a dip to cool down with plenty of sun beds...

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Helpful?
Thank sid1947
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear sid1947, Thank you for taking the time to give us your experience as our guest at the Grand Excelsior Hotel Deira. From your feedback we note that your overall stay was good despite the slight slowness in check-in, which as you have mentioned was compensated. Your highlights on some of our services and products is appreciated. Thank you for...

National Capital Territory of Delhi, India
Reviewed 3 weeks ago

Hotel service is very nice . and location is near the Airport, so you can easily enjoy Plane take off and landing.and Miss Sadaf, the other person who is in the counter for checkin and Mr shauquat in coerienge are really helpful and good people. i was given Free upgrade to Business suite by that person. hotel has hot water...

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Helpful?
Thank ankitp88
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear ankitp88, Thank you for taking the time to give us your experience as our guest at the Grand Excelsior Hotel Deira. From your feedback we note that your overall stay was great and memorable. Your highlights on some of our services and products is appreciated. Thank you for choosing to stay at the Grand Excelsior Hotel Deira. Looking forward...

Reviewed 3 weeks ago via mobile

I stayed there for a couple of nights, the reception was nice but the service is too poor it takes time for the room service to answer a request , the room furniture is old most of the appliances are not working properly it should be revised " a whole overall " .

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Helpful?
Thank Shahin B
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Shahin B, Thank you for taking the time to give us your experience as our guest at the Grand Excelsior Hotel Deira. It is very saddening to read your review but we do receive your constructive comments in the right spirit. We do apologize that you found the service too poor and the furniture/appliances old. Please rest assured that...

New Delhi, India
Reviewed 3 weeks ago

Although the location of the hotel is close to the shops and market, the service at the hotel, especially at the front desk is not very customer friendly. The housekeeping is prompt and good but the hotel has loud music and party at its top floor running from late night till 3 / 3:30 early in the morning which does...

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Helpful?
Thank goelsshobhit
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear goelsshobhit, Thank you for taking the time to give us your experience as our guest at the Grand Excelsior Hotel Deira. It is very saddening to read your review. I use this platform to apologize for the shortfalls in our customer service at the Front desk and the sound of the music permeating into the rooms till early hours...

A TripAdvisor Member
Manchester, United Kingdom
Level Contributor
5 reviews
Reviewed 4 weeks ago via mobile

We have recently come back from this hotel and must say that we had an excellent week away there. It was easy to find from the airport and we were greeted by excellent, polite staff. Breakfast food had a large variety to choose from and the waiters were friendly and very attentive. The aircraft fly over the hotel whilst you...

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Helpful?
Thank A TripAdvisor Member
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Guest, Thank you for taking the time to give us your experience as our guest at the Grand Excelsior Hotel Deira. We are delighted to read your feedback and for your recommendation due to staff friendliness and attentiveness, hotel location and ambiance. Your highlights on some of our services and products is appreciated. Thank you for choosing to stay...

Skegness, UK
Reviewed 7 January 2017

We were looking for a reasonably priced hotel close to the airport for a short overnight stay after a long flight and this hotel suited our needs perfectly. We arrived at around 1am and were given a welcome soft drink while the pleasant reception staff checked us in. The hotel is an ex Sheraton and is a typical 4 star...

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Helpful?
1Thank abbafan
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear abbafan, Thank you for taking the time to write your review on Trip Advisor forum regarding your recent guest experience at Grand Excelsior Hotel Deira. Reading your feedback it delights us to know that you had an overall pleasant stay largely owing to the staff encounters which were helpful and pleasant. We look forward to welcoming you back again...

Reviewed 19 December 2016 via mobile

This was a good hotel, the rooms were clean, comfy bed the breakfast provided everyday was excellent. The location of the hotel was great too. We got free transport every morning to desirable city center which was a massive cost saving as well.

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Helpful?
Thank Nirojay
sherdei, Executive Secretaruy at Grand Excelsior Hotel Deira, responded to this review

Dear Nirojay, Thank you for taking the time to write your review on Trip Advisor forum regarding your recent guest experience at Grand Excelsior Hotel Deira. Reading your feedback it delights us to know that you had an overall pleasant stay Your kind comments are appreciated regarding clean rooms with comfortable beds, excellent breakfast options, good location of the hotel...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Excelsior Hotel Deira is one of the handpicked hotels for guests visiting Dubai. Superbly situated in the busiest location of Deira, close to airport, known for its unique Arabian hospitality. The 229 smoking & non-smoking rooms, standard, suites, executive and one Royal Suite. Dining offers in The Terrace restaurant, Le Cafe, Lindbergh’s Bar & Stars Studio Night Club. ... more   less 

Additional Information about Grand Excelsior Hotel Deira

Address: Al Muteena St | Deira, Dubai 5772, United Arab Emirates (Formerly Sheraton Deira Hotel)
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: ₹ 3,761 - ₹ 11,412 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Excelsior Hotel Deira 4*
Number of rooms: 229
Reservation Options:
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Also Known As:
Sheraton Dubai
Dubai Sheraton
Sheraton Deira Dubai
Hotel Style:
#151 Business Hotel in Dubai
#184 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Grand Excelsior Hotel Deira staff and other travellers.
36 questions
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3 days ago

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Questions? Get answers from Grand Excelsior Hotel Deira staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take only maybe first or second floor, if you want to sleep at night.”
 of 5 bubbles goelsshobhit, 31 Jan 2017 | Read review
“If you like looking at airplanes get room 452”
 of 5 bubbles geoffjlee, 7 Dec 2016 | Read review
“Make sure you ask for rooms at the front of the hotel (Roadside)”
 of 5 bubbles NicholasM17, 17 Oct 2016 | Read review
“situated in the centre and very convenient place”
 of 5 bubbles 921ramr, 25 Sep 2016 | Read review
“Centrally located !!!”
 of 5 bubbles Cool-atul00, 27 Aug 2016 | Read review
5 of 5