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Shangri-La Hotel, Dubai

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#59 of 544 Hotels in Dubai
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-La Hotel, Dubai
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2,067 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel, Dubai
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Showing 1,751: English reviews
Dubai, United Arab Emirates
Reviewed 7 August 2016

I work long and hard ours and every now and then I just need to get away and relax. I went to use the facilities at Shangri-La and was blown away. From training in the Gym to Relaxing at the Jacuzzi, most wonderful and relaxing experience. Thank you Shangri-La for the AMAZING day

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Helpful?
Thank frankmuggeridge
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Frankmuggeridge, Thank you for your feedback on TripAdvisor. We are delighted to receive your remarks with regard to our hotel’s service and facilities. Your comment is very much appreciated. We are looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the future. With best regards, Craig Cook, Resident Manager

Wales
Reviewed 6 August 2016 via mobile

The lobby is being remade so I didn't see it and the temporary entrance round the back is very basic. That aside the hotel was pleasant. The room was spacious and comfortable and the lounge was exceptional. I did have breakfast in the restaurant once and that was also fine. The shuttle bus to Dubai Mall worked well.

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Helpful?
Thank Bolgi
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Bolgi, Thank you for your comments posted on TripAdvisor. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We are grateful for your patronage and look forward to welcoming you back to Shangri-La Hotel, Dubai in the future to see our new lobby and public areas. With...

Reviewed 6 August 2016

I was stayed at Shangri La hotel to attend one of the conference. We were allocated Corner room and we have view of Burj Al khalifa from our room, it was awesome experience to see Burj al khalifa from Hotel Room. As per my experience if you stay over there you must visit pool side area, which is located upon...

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Helpful?
Thank Shaikh2685
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Shaikh2685, Thank you for your feedback following your recent stay. I am delighted to learn that you have enjoyed our service, facilities and dining experiences. It was a pleasure to have you staying with us and we look forward to welcoming you back to Shangri-La Hotel, Dubai in the near future. ` With best regards, Craig Cook, Resident Manager

Belmont
Reviewed 5 August 2016 via mobile

Had a 2 night stopover in Dubai at the Shangri la. Excellent hotel and staff. We enjoyed the spa and access to all Dubai attractions was easy. The rooms are large and the horizon club well appointed. Some building works were underway but we did not hear anything. Well looks after

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Thank Andrew M
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Andrew M, Thank you very much for staying at the Shangri-La Dubai and for posting your review on TripAdvisor. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the near future. With kind regards, Craig...

Doha
Reviewed 4 August 2016

We have the privilege of staying at the Shangri-la a few times per year and have tried many other more expensive and still keep coming back here. Central to most areas and perfectly situated on Sheik Zayed road close to Dubai Mall and Burj Khaliffa. Rooms are excellent with stunning views of either the Sea or Burj Khaliffa. The pool...

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Helpful?
Thank CarolynElson21
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear CarolynElson21, Thank you very much for your feedback. We are happy to read that you enjoyed your stay with us and the fantastic view from the pool side towards Burj Khalifa. We are delighted to hear of your positive feedback about our service and facilities. As we strive to perfect our guest's experience, it will be my pleasure to...

Swindon, United Kingdom
Reviewed 1 August 2016

Excellent service and wonderful stay. All the family were given an extremely tentative service by all staff. Will definitely recommend this well positioned and high spec hotel to all of my relatives and friends.

Review collected in partnership with shangri-la.com
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Thank qtsbishop1
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Qtsbishop1, Thank you very much for posting your review on TripAdvisor. It was a great pleasure to have you staying with us. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the future. With kind regards, Craig Cook, Resident Manager

Gold Coast, Australia
Reviewed 1 August 2016 via mobile

We had a two day 23rd-25th July stop over at the Shangri-La Dubai. We arrived early on the Emirates flight from Brisbane. We only waited two hours for our room ( 08.00am ) The night receptionist was wonderful, very pleasant, & happy to see us at 06.00am. Our suite was beautiful, large, comfortable & we could see the " Burge"...

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Helpful?
Thank David C
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear David C, Thank you for your comment following your recent stay. We are glad to hear that you had a wonderful experience whilst staying with us. Thank you for your positive feedback about our hotel facilities and colleagues, I’m sure our team will be inspired by your kind words. With warm regards, Craig Cook, Resident Manager

London, United Kingdom
Reviewed 1 August 2016

I stayed in the hotel apartments for two weeks in July 2016 on business. Overall Impression The hotel definitely needs a refurb and new décor – I did not feel that it was a luxury or a 5-star hotel, however, the service was definitely 5-star. I got a decent rate for the hotel, which was my motivation for staying there,...

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1Thank N S
Reviewed 31 July 2016 via mobile

We stayed with Shangrila hotel in July 2016 During our stay their main lobby and reception were under renovation so their main entrance was closed and they were using back entrance which immediately didn't give a very nice effect so our first impression of the hotel was below average, at the time of check in the reception staff was very...

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Helpful?
Thank Adnan078
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Adnan078, Thank you for comments during your recent stay. I would like to take this opportunity to inform you of some exciting developments that are taking place at Shangri-La Hotel, Dubai. In the interests of being able to better serve our guests, and as you correctly refer to, we are currently carrying out a renovation of some of our...

Dammam, Saudi Arabia
Reviewed 31 July 2016 via mobile

I booked online and paid full price for the room (Burj Khalifa view). When I arrived they said there is no room available like the one you requested and gave me a room without the burj view. I wonder what good is the advance payment id it doesn't hold my room on reserve? Of course I made it clear to...

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2Thank Othman A
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Othman A, Thank you for your comments following your recent stay. I appreciate you taking the time to inform us of your concerns. Please accept my sincere apologies for the inconvenience you encountered. Your concerns have been discussed with our Division Head’s concern and I can assure you that the necessary corrective action has been taken and every effort...

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Executive Studio with Burj Khalifa View (59)
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Horizon Premier Room with Burj Khalifa View (68)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located along Sheikh Zayed Road, Shangri-La Hotel, Dubai is just 15 minutes away from Dubai International Airport, and five minutes from the World Trade Centre, Dubai Convention Centre, Dubai Mall and downtown Burj Khalifa.The hotel comprises 302 spacious guestrooms and suites, including two floors of elegant Horizon Club accommodation. To meet the needs of the long-stay guests, the hotel also offers 126 serviced, furnished apartments. ... more   less 

Additional Information about Shangri-La Hotel, Dubai

Address: Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: ₹ 12,614 - ₹ 28,431 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Dubai 5*
Number of rooms: 302
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Priceline, Travelocity, Agoda and Jetsetter so you can book your Shangri-La Hotel, Dubai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Dubai
Shangri La Dubai
Hotel Style:
#26 Romantic Hotel in Dubai
#33 Family Hotel in Dubai
#43 Spa Hotel in Dubai
#55 Luxury Hotel in Dubai
#61 Business Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Dubai staff and other travellers.
45 questions
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Questions? Get answers from Shangri-La Hotel, Dubai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay away from the club on the roof”
 of 5 bubbles KarlBahrain, 21 Mar 2017 | Read review
“If you are in hotel, please visit health club and do a yoga session with master's”
 of 5 bubbles 979rahulk, 15 Mar 2017 | Read review
“Ask for Burj Khalifa room.”
  • View of Dubai from 40th Floor Breakfast Table
  • View of Burj Khalifa from Room
 of 5 bubbles EmilyJ10, 13 Mar 2017 | Read review
“Best Packages, best SPA, Excellent value”
 of 5 bubbles UAEPrince, 11 Mar 2017 | Read review
“Become a circle member and enjoy Club benifits”
 of 5 bubbles CityVoyager2002, 11 Mar 2017 | Read review
5 of 5