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Shangri-La Hotel, Dubai

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#60 of 544 Hotels in Dubai
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-La Hotel, Dubai
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2,066 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel, Dubai
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Showing 1,751: English reviews
surrey
Reviewed 16 August 2016

From the moment we stepped in to the lobby we were treated very well, they had over booked the room i asked for straight away they asked "do you mind if we put you in a suit" which was just lovely fresh fruit water bottles in the fridge room spotless, cleaned every day too. Pool area was very good, we...

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Helpful?
Thank thecavalliturners
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear TheCavalliturners, Thank you very much for posting your review on TripAdvisor. We are glad to hear that you had a wonderful experience whilst staying with us. Thank you for your positive feedback about our hotel facilities and colleagues, I’m sure our team will be inspired by your kind words. We look forward to welcoming you back to Shangri-La Hotel,...

Reviewed 16 August 2016 via mobile

We were on our wedding anniversary holiday and first stop was Dubai.. We decided stay in Shangri-La and mentioned it was our anniversary to the agent.. This hotel went above and beyond to make this stay special.. Thank you.. Highly recommend it ..

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Thank Dally789
Chennai, India
Reviewed 15 August 2016 via mobile

I recently stayed at this hotel. I reached the hotel late in evening. This hotel is under renovation. So need to go to the back to enter the hotel and then take the lift to 3rd floor for reception. I was welcomed by friendly staff. Check in process was smooth. The room was nice n clean. I was given a...

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Helpful?
Thank worldofkarthik
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear WorldofKarthik, Thank you for your feedback. We are delighted to learn that you have a wonderful experience whilst staying with us. Your positive remarks about our colleagues have been motivating to the team. We look forward to welcoming you back to the Shangri-La Hotel, Dubai in the near future. With best regards, Craig Cook, Resident Manager

London, United Kingdom
Reviewed 15 August 2016

I was in Dubai for business for one night so this was my choice. It did not disappoint me, but the property itself is not as nice as those in Singapore, London and elsewhere. I ate at one of the restaurants. the food was very good and the service excellent. The pool area is small but pleasant.

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Thank Knowledge_is_Bliss
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear JRofLondon, Thank you very much for posting your review on TripAdvisor. We are delighted to learn of your wonderful dining experience whilst staying with us. Your feedback regarding the pool is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We look forward to welcoming you back to Shangri-La Hotel,...

Sydney, Australia
Reviewed 14 August 2016 via mobile

We love staying in the Shangri La as it's very central, staff are great and food is good. The gym and pool are also great. It's location is brilliant and close to everything you need in Dubai. The rooms are getting a bit dated though so maybe it's time for a refurbishment soon.

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Thank doolism
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Doolism, Thank you for your comment posted in TripAdvisor. We are delighted to learn of your wonderful stay with us and enjoyed the hotel facilities. In the interests of being able to better serve our guests, we are currently carrying out a renovation of some of our public areas from 6th June until the end of September 2016 whilst...

Kuwait City, Kuwait
Reviewed 12 August 2016 via mobile

I stayed here for a layover and honestly just to try the hotel. I liked the rooms very clean and spacious and the bathrooms have a seperate rain shower and a bathtub.. but I did think that the pickup service from the airport was a bit expensive.. and the checkout process was a tad slow. And confusing. Hence I was...

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Thank Foo454
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Foo454, Thank you for your comments following your recent stay. Please accept my sincere apologies for the various problems you encountered. I appreciate you taking the time to inform us of your concerns. I had personally discussed the points at length with Director of Rooms and I can assure you that the necessary corrective action has been taken in...

Maesteg, United Kingdom
Reviewed 12 August 2016 via mobile

Currently at this hotel, there are ongoing refurbishment works taking place but you wouldn't even notice. Great views overlooking the Burj Khalifa, ask for a high floor number. We are staying on the 37th floor and the veiws of the City are great. However the best thing about the hotel is the food, very very good. Close to the Mall...

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Thank Dean I
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Dean I, Thank you for your positive feedback posted in TripAdvisor. Your note about your dining experience is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We are looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the future. With best regards, Craig Cook, Resident Manager

Reviewed 12 August 2016 via mobile

Great hotel in an extremely good location. Within walking distance of the train so you can go to Emirates Mall or you can catch the complimentary hotel shuttle to the Dubai mall. The pool and spa facilities were unbelievable and very much 5 star. From the pool you can see the Burj Khalifa, something my mother and I thought was...

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Thank Claudia D
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Claudia D, Thank you for your comment on TripAdvisor. It was a great pleasure to have you staying us. I am happy to learn that you enjoyed that view of Burj Khalifa from the pool area. We look forward to welcoming you back to Shangri-La Hotel, Dubai to showcase our new lobby and Dunes Café restaurant on your next...

Reviewed 10 August 2016

Excellent short trip. Stayed one night here. No problems checking in early. They were accommodating. Excellent courteous staff. 5 star experience. Thank you for the beautiful room upgrade and delicious cake. We will be back again! Love everything about this place!

Review collected in partnership with shangri-la.com
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Thank mzlois
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Mzlois, Thank you for taking the time to share your feedback. We were glad to hear that you have positive experience during your stay whilst celebrating your special occasion. Your comment about our colleagues is truly appreciated. We look forward to your next visit at Shangri-La Hotel, Dubai. With warm regards, Craig Cook, Resident Manager

Reviewed 7 August 2016 via mobile

We stopped over in Dubai on way back from Europe and stayed at the shangri la hotel. We booked a suite overlooking the Burj Khalifa. Our room was absolutely massive and very luxurious. We felt very spoilt. As we were staying in an executive suite we had access to the club lounge which was just fantastic. The service in the...

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Thank Jayde B
Craig C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Jayde B, Thank you for your feedback following your recent stay. I am delighted to learn that you have enjoyed our service, facilities and dining experiences. It was a pleasure to have you staying with us and we look forward to welcoming you back to Shangri-La Hotel, Dubai in the near future. ` With best regards, Craig Cook, Resident...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located along Sheikh Zayed Road, Shangri-La Hotel, Dubai is just 15 minutes away from Dubai International Airport, and five minutes from the World Trade Centre, Dubai Convention Centre, Dubai Mall and downtown Burj Khalifa.The hotel comprises 302 spacious guestrooms and suites, including two floors of elegant Horizon Club accommodation. To meet the needs of the long-stay guests, the hotel also offers 126 serviced, furnished apartments. ... more   less 

Additional Information about Shangri-La Hotel, Dubai

Address: Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: ₹ 12,696 - ₹ 28,730 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Dubai 5*
Number of rooms: 302
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Priceline, Travelocity, Agoda and Jetsetter so you can book your Shangri-La Hotel, Dubai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Dubai
Shangri La Dubai
Hotel Style:
#26 Romantic Hotel in Dubai
#33 Family Hotel in Dubai
#44 Spa Hotel in Dubai
#56 Luxury Hotel in Dubai
#61 Business Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Dubai staff and other travellers.
45 questions
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Questions? Get answers from Shangri-La Hotel, Dubai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay away from the club on the roof”
 of 5 bubbles KarlBahrain, 21 Mar 2017 | Read review
“If you are in hotel, please visit health club and do a yoga session with master's”
 of 5 bubbles 979rahulk, 15 Mar 2017 | Read review
“Ask for Burj Khalifa room.”
  • View of Dubai from 40th Floor Breakfast Table
  • View of Burj Khalifa from Room
 of 5 bubbles EmilyJ10, 13 Mar 2017 | Read review
“Best Packages, best SPA, Excellent value”
 of 5 bubbles UAEPrince, 11 Mar 2017 | Read review
“Become a circle member and enjoy Club benifits”
 of 5 bubbles CityVoyager2002, 11 Mar 2017 | Read review
5 of 5