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Shangri-La Hotel, Dubai

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#15 of 541 Hotels in Dubai
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1 room 2 adults 0 children
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Shangri-La Hotel, Dubai
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314 Reviews from our TripAdvisor Community

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Showing 274: English reviews
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Berlin, Germany
Reviewed yesterday NEW

I was invited for a meeting at the Shangri-la Hotel in Dubai to discuss diversified investment opportunity in the UAE. The hotel was interior was fabulous and all the employees possess a genuine smile but ONLY one associate stands out. - Renel from the Concierge! . In two occasions he was a life saver, First, I realized I was running...

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2Thank chiefexecutive001
Reviewed yesterday NEW

Just a few days back we visited Shangri-La Hotel in Dubai and we were given the best experience ever that we could ask for. Renel, the concierge manager who assisted us was very kind and helpful. He went out of his way to make us feel at home and get the best memory out of that visit. We highly commend...

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Helpful?
Thank Jade O
Nicolas C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Jade O, Thank you for taking your time out to give us some feedback on TripAdvisor during your stay. Your kind comments are indeed rewarding and I will forward them to Renel, who will be delighted to learn that his efforts have been appreciated. Once again, we thank you for your patronage at the Shangri-La Hotel as we look...

Pembroke
Reviewed yesterday NEWvia mobile

During my last stay I was lucky enough to get the chance to try one of the refurbished rooms. The rooms are now upgraded and very stylish. Having new rooms mixed with a great service, couldn't ask for more from a hotel. The hotel is minutes away from Dubai Mall and World Trade Center. Either you are there for work...

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1Thank Gia I
Nicolas C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Gia I, Thank you very much for posting your review on TripAdvisor. We are glad to hear that you had a wonderful experience whilst staying with us. Thank you for your positive feedback about services and facilities. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the future. With best regards, Nicolas Chammaa, Resident Manager

Reviewed 3 days ago NEW

nice stay in Shangrila Dubai, everything in this hotel was simply perfect. service is excellent and quick. staff are very friendly and helpful. the view from the horizon floor is awesome. Thank you for everything.

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Helpful?
Thank Hanan A
Nicolas C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Hanan A, Thank you for your positive feedback related to your recent stay. Your comment about our services and facilities is very much appreciated. It is indeed a pleasure to take care of you and I look forward to welcoming you back to Shangri-La Hotel, Dubai on your next visit. With best regards, Nicolas Chammaa, Resident Manager

Dubai, Dubai, United Arab Emirates
Reviewed 3 days ago NEWvia mobile

I am among the lucky ones who had the privilege of staying in a newly refurbished room in Shangri-La Dubai. I must say that staying on the 29th floor is like a breath of fresh air considering that this hotel is more than a decade old. I must highlight the features that I enjoyed the most: (1) Bed - one...

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Helpful?
1Thank Sunkissed_Memories
Nicolas C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Sunkissed_Memories, Thank you for staying with us and for taking the time to share with us your feedback. It gives me great pleasure to know that you are very pleased with our services and enjoyed your stay while you were our guest. We aim to delight and provide all our guests with highest standards in service and hospitality. We...

Zurich, Switzerland
Reviewed 4 days ago NEW

Stayed there with my wife, but without kids this time.....and it was a great choice for a city trip! Everything was just great. The service, the comfort.... just everything. Specially the breakfast experience and the friendliness of the staff has to be mentioned. We were at Burj el Arab and were disappointed because the Shangri-La was much better...

Review collected in partnership with shangri-la.com
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2Thank chapinalpino
Nicolas C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Chapinalpino, Thank you for your feedback on TripAdvisor. We are delighted to receive your comments in regard to our hotel’s service and facilities. Your kind note about your dining experience is very much appreciated . We are looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the future. With best regards, Nicolas Chammaa, Resident Manager

Halifax, United Kingdom
Reviewed 4 days ago NEWvia mobile

We originally booked a horizon club room and upon arrival we chose to upgrade to a suite overlooking the burgh khalifa. We were not disappointed it was pure luxury. The staff try to accommodate you in every way. I would highly recommend this hotel. The 42nd floor is also an added bonus with an exclusive sun bathing area, gym and...

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2Thank ColandKim4
Nicolas C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear ColandKim4, Thank you very much for taking the time to review our hotel on TripAdvisor. We are overwhelmed to hear your positive feedback about our Horizon Club and hotel facilities as well as our colleagues who shall be inspired by your kindhearted words. Your recommendation to your friends and colleagues is very much appreciated. We thank you for your...

Oslo, Norway
Reviewed 6 days ago NEW

We stayed in a one bedroom suit with access to horizon club. The check in at the desk took too long time, we arrived with to infants at midnight and waited for 10 minutes - which I considered was too long time. I got the information that you could check in at the hotel room when you have booked a...

Review collected in partnership with shangri-la.com
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Thank marjanfa
Nicolas C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Marjanfa, We would like to thank you for taking your time to write a review on TripAdvisor. We’ve read with great concern about the disappointment you’ve experienced with service efficiency and delivery, as we unable to cater to your requests and preferences. We have since reviewed your feedback with the Department Heads concerned and have taken corrective actions. We...

Reviewed 6 days ago NEWvia mobile

Yes they did it again, as usual, the Horizon club has demonstrated again that they are a solid team of professionals, worthy of the trust I have always put in them. Fahad the Hotel manager never falls short of providing the best of service at all times, supported by Archena Nair from Horizon club and her lovely new manager, you...

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1Thank Haitham B
Nicolas C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Haitham B, Thank you for taking the time to share your comments on TripAdvisor. We are glad to hear that you had a wonderful experience with us and your positive feedback about our Horizon Club and F&B facilities are very much appreciated. Your kind comments are indeed rewarding and I will be sure to let the team know, they...

Reviewed 6 days ago NEWvia mobile

Great hotel with a good price/service ratio. Phantastic Restaurants, especially the poolbar IKandy are a place to be. Nice rooms with view on the financial district or the jumairah area. Cool gym area. Well maintained and very good and educated staff. Try out the private trainings or a group class! Relax in the sauna or enjoy a massage!!!

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2Thank Benno I
Nicolas C, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Benno I, Thank you for taking the time to share your comments on TripAdvisor. We are delighted to read you had a wonderful stay experience and our staff took care of you. Your feedback will definitely inspire our colleagues to work harder knowing their efforts are appreciated. It has been a pleasure to have you stay with us and...

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2-Bedroom Apartment with Burj Khalifa View (124)
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Deluxe Room with Burj Khalifa View (54)
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Executive Studio with Burj Khalifa View (59)
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Horizon Premier Room with Burj Khalifa View (68)
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One Bedroom Suite with Sea View (78)
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located along Sheikh Zayed Road, Shangri-La Hotel, Dubai is just 15 minutes away from Dubai International Airport, and five minutes from the World Trade Centre, Dubai Convention Centre, Dubai Mall and downtown Burj Khalifa.The hotel comprises 302 spacious guestrooms and suites, including two floors of elegant Horizon Club accommodation. To meet the needs of the long-stay guests, the hotel also offers 126 serviced, furnished apartments. ... more   less 

Additional Information about Shangri-La Hotel, Dubai

Address: Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: ₹ 12,115 - ₹ 26,872 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Dubai 5*
Number of rooms: 302
Reservation Options:
TripAdvisor is proud to partner with Expedia, Shangri-La Hotels and Resorts, Hotwire, Agoda, Travelocity, Priceline, Booking.com, Orbitz, Hotels.com, Cancelon, Evoline ltd, TripOnline SA, getaroom.com and HotelQuickly so you can book your Shangri-La Hotel, Dubai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Dubai
Shangri La Dubai
Hotel Style:
#11 Spa Hotel in Dubai
#14 Luxury Hotel in Dubai
#26 Romantic Hotel in Dubai
#33 Family Hotel in Dubai
#61 Business Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Dubai staff and other travellers.
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Questions? Get answers from Shangri-La Hotel, Dubai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Use the Hotel Concierge - they are highly professional and service committed!”
chiefexecutive001, 26 Apr 2017 | Read review
“Definitely worth upgrading to the Horizonb Club Level”
johnt673, 17 Apr 2017 | Read review
“The best views are from rooms on higher floors.”
WesleySmits93, 13 Apr 2017 | Read review
“Views from either side of the hotel are wonderful, sea views on one side and the always impressive Burj Khalifa on the other.”
kevinhB8155FR, 11 Apr 2017 | Read review
“Ask for a corner room for best views of the city”
  • View from the room at night
antoinebuchet, 7 Apr 2017 | Read review
5 of 5