Absolutely amazing experience. All the staff were exceptionally good. Feroz (breakfast staff), Rifshaz the duty manager, Christine (breakfast staff), Afshaz duty manager and Lilly (breakfast staff) were very accommodating and saw to our every small need and did everything possible to accommodate us. Will definitely stay here again. Great location, luxury rooms and good food.
Amazing service, very good location and a really friendly staff that I have never experienced anywhere before. One of the doormen (Yasser) did an amazing job at a time where I forgot my phone in a taxi. Just 60 minutes later I have received my phone back thanks to the help of him. Apart from that, whenever you need anything the staff is always very helpful! Service is on another level - Highly recommended
We stayed in 4201 and we enjoyed every bit of it, the butler services is exceptional. Krishna, akshay. The room is always clean, we order food and get it on time, I hope to stay with you again when next I visit. Thank you
Had lunch today at the Shang Palace my favorite go to place in Shangrilla Dubai. The food was delicious as was the service. Simon the restaurant manager was fabulous and Victor from his team was professional and polite. A wonderful afternoon. I would recommend Shang Palace for authentic Chinese food and great service.
I would like to thank Mr. moustafa he help us during our stay amazing person thank you for every one thank you shangri-la dubai…thank you very much room was nice i like this place my first place in dubai only
A very great hotel with amazing Customer service. Khodarahm, our concierge was of great service and amazing person and really made things better. The cafe and the restaurants are great with awesome service. I will come back here for sure.
Had an excellent stay at Shangri La hotel - beautiful rooms, great location,spectacular views.My husband arranged a birthday surprise with them and we were very impresssed with all the arrangements done.The staff were amazing and so attentive. Specially want to mention about Khodarahm, Archel,Ayush and Binoy Ramachandran- thank you so much for making us feel at home. Ayush took such good care of our 9 year old when he slipped and fell at the Dunes cafe, he made sure that my son was fully ok before he left his side. We would definitely recommend Shangri-La for families with kids.
Shangri-La Dubai is a lovely hotel with an excellent staff. The suite was large and beautiful views. The staff in the Horizon Club was extremely helpful - Cris, Feroz and Moustafa. They were able to assist in many ways. Thank you!!
What an amazing hotel. We arrived earlier and were immediately swept upstairs to the private check-in area in the Horizon Club. Moustafa checked us in seamlessly and explained that our room would be ready in 30 minutes but in the mean time we should have breakfast in the lounge. Our room was upgraded and we’re absolutely spoiled for space. The bed was so comfortable and our room attendant was amazing always supplying us with extra water. Feroz and Chris were both so lovely in the lounge. Incredible attentive with top-ups during cocktail hour and ensuring we had everything we needed. The pool deck is stunning. A real oasis where you can while away the whole day and take a dip in the pool to cool off. I would definitely visit again
Beautiful hotel and fantastic and attentive staff members (Feroz, Chris and Moustara) went above and beyond from the moment we stepped into the hotel allowing us to have early check in, booking restaurants, and to staying in the lounge after check out to ensure a smooth transition into the next part of our holiday. We couldn't have asked for more. What a great start to our Dubai holiday. Thank you so much