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Dubai’s ‘Most Glam Beachfront Resort,’ FIVE LUXE is the ultimate destination at Jumeirah Beach Residences (JBR) for those seeking glamour, luxury, and world-class entertainment in one fabulous spot! FIVE LUXE features 222 opulent rooms and suites, alongside 222 exclusive residences, all set against the backdrop of the Arabian Gulf, Ain Dubai and Palm Jumeirah. A culinary and nightlife wonderland, it offers guests an impressive array of dining and nightlife venues. In 2024, FIVE LUXE was shortlisted in two categories at the BBC Good Food Middle East Awards - Staycation Experience and Top-Voted Hotel of the Year. FIVE LUXE also features the indulgent ReFIVE Spa, a 7,000 sq ft indoor pool, and a state-of-the-art gym with a scenic outdoor workout terrace. Recognised for its dedication to sustainability, FIVE LUXE holds one of the highest eco-certifications granted to a hotel and is just a 30-minute drive from Downtown Dubai and 40 minutes from the Dubai International Airport (DXB)
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Luxury
Quaint
Languages Spoken
English, Arabic
Location
Plot No. 2069 Jumeirah Beach Residence, Dubai United Arab Emirates
Name/address in local language
Five Luxe Jbr
4.5 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Five Luxe Jbr hotel emerges as a favorite for its prime location, highly spoken of by many travelers for its closeness to various dining and shopping options. While guests have called out the hotel's luxurious amenities and the vibrant atmosphere they create, some visitors have experienced disturbances due to loud music and ongoing construction. The service at Five Luxe Jbr generally earns high marks for being attentive and friendly, though it's not without occasional lapses.
Cleanliness is another highlight, with most guests reporting well-maintained spaces. However, the value proposition is marred by hidden fees and overpriced services, which some reviewers warn about.
Location
Convenient
Atmosphere
Lively
Rooms
Spacious
Value
Expensive
Cleanliness
Pristine
Noise level
Noisy
Service
Inconsistent
Amenities
Opulent
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The hotel Five Luxe is perfectly located on the beach in the JBR area. If you're visiting Dubai for the first time, this is likely the best area to stay. Near the hotel there are many restaurants, cafes, clubs, shops and small supermarkets. Within a few minutes’ walk, you can reach the marina and the relatively small Marina Mall. From the marina, you can take affordable cruises if you're interested. The Dubai Mall and other attractions are easily accessible by taxi, which is relatively inexpensive in Dubai. I stayed in the room "Five Vibe Suite Sea View with pool" number 801. The hotel and the room a relatively new. The sute was beautiful, exactly as shown in the pictures, featuring a pool on a spacious balcony and stunning views of the beach and the pool. Room 801 was luxurious, one of the best the hotel has to offer. It includes a relaxing living room, a large dining table, and a comfortable bed in the bedroom, with access to the balcony from both the bedroom and the living room. The balcony is big and perfect, the pool is relatively small, but beautifully designed. There is a tall building under construction opposite the balcony, but it didn’t obstruct the view. Upon my arrival at the hotel, I was warmly greeted by Lawrence, followed by Ashraf, the manager. I explained to Ashraf how important it was for me to receive the room I had booked, and he made an effort to ensure I got exactly what I expected. The room service exceeded all expectations. I encountered truly remarkable staf, they were polite, and attentive, with a genuine desire to help. I want to extend my gratitude to Almagire, Isaac, Mamraj, and Foster; they are truly special individuals, and their hospitality made me eager to return to this hotel. Additionally, the room service was exceptional and also fast, and the breakfast delivered to the room was delicious, it's clear the chef puts his heart into the cooking. In conclusion, I highly recommend this hotel. It's ideal for young people seeking vibrant nightlife and those who want to enjoy the pool and the beach, as well as for couples and those who value privacy and tranquility. It is also suitable for those who feel like doing sports outside. I want to express my gratitude to the hotel staff. They are incredible people who made my vacation perfect.
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Date of stay: July 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FLH Reviews, Guest Services / Front Office at Five Luxe Jbr
Responded 22 Oct 2024
Dear Guest, Thank you for your kind feedback. We are thrilled to hear about your experience with us! We aim to ensure every guest has a memorable experience, and it's rewarding to know we hit the mark during your visit and exceeded your expectations. Rest assured your compliments will be passed on to the team. We can't wait to welcome you back for another amazing experience. Best Regards, Your team at FIVE LUXE JBR
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The hotel is new, the staff is not trained yet. The beach is not allowed with water from the room, removes security, water on the beach is all paid for, from 30 dirhams, have to order and pay with a deposit every time you go to the beach . Deposit 250 dirhams per night. Bad bath water pressure - we lived on the 17th floor. Free upgraded room to pool on balcony. The rooms are very cold, the air conditioning doesn't turn off even if you press off. The floors are freezing, it's impossible to walk without shoes on them. There's nowhere to dry. There are no single beds in the hotel, keep in mind if you're travelling as a family. Opposite is a big construction, dust on the balcony, noise from the very early morning until late evening, at night quiet but knocking. The beach at the hotel has no beach either; there are bags, you had to swim opposite the Rixos, the water in the sea is green and boiling water, cool only in the morning and after four days. In general, the hotel is not finished and finished, it feels like they opened earlier specifically on gag. Dinners and lunches on the menu, breakfast-only buffet, very much emphasis on flour and sweets, noteworthy what salmon give. The hotel is party, so it's not really good with the kids. It'll do for once!
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Date of stay: October 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Just got back from a 13 night stay at this AMAZING property and I have no complaints! Not sure where I even should begin, our arrival was very late night/early morning and the gentleman at the front desk gave the most welcoming reception and walked us through the check in process as we had issues with our bank and the time difference made it impossible to deal with it at that moment… he was a God sent who in turn told us not to worry and walked us through all the options we had. Shortly after we were settled in our beautiful room ordering room service.
During the stay Housekeeping never missed a beat! SUFYAN… let me tell you.. this man surpassed any customer service I think I have experienced to date and I have travelled quite a lot of places around the world! He was always on top of every detail, ensuring we never needed anything and always preanticipated what some of our needs could be and met those also! Then there was Ajay from Room Service who was also just on top of it and got tired of us asking for ice😂 (this property had no ice machines on the floors… their commitment to convenience and service to their customers means they hand deliver it to you each time without delay).
The property has 4/5 pools and just know Playa Pancha is a MOOD! Their pool service team is on top of it! Make sure to order their Rum Cocktail that’s served in a coconut… you will not be disappointed. Also, we jet ski’ed with the hotel and this was another excellent experience.
They have a cafe in the lobby that makes flavorful smoothies and their croissants are made fresh daily!
If all of this didn’t make our experience great this definitely made it that much better. See, during our stay we had a birthday and the resort sent a complimentary cake plus they were able to customize the flavor as I am not a fan of chocolate.
The location of this property is prime and close to a lot of restaurants, shopping and other great properties.. there is a mini “souk”/carnival down from the resort near to end of the strip closest to chipotle and the jewelry stall on the roundabout has amazing buys!
I wish we took names of all the wonderful people we encountered from the valet and luggage team, to concierge and even security because they made the stay feel like a second home due to their professional yet personable consistent demeanor to us.
Upon checkout they even allowed us to leave our ton of bags with them seeing that our flight wasn’t until midnight. They suggested that we could even still use the pool if we wanted to.
This property was worth every penny and we look forward to returning!
S. Russell - September 2024
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FLH Reviews, Guest Services / Front Office at Five Luxe Jbr
Responded 5 Oct 2024
Dear Guest, Thank you for such an amazing feedback. We are thrilled to hear about your experience with us! We aim to ensure every guest has a memorable experience, and it's rewarding to know we hit the mark during your visit and exceeded your expectations. Rest assured your compliments will be passed on to the team. We can't wait to welcome you back for another amazing experience. Best Regards Your team at FIVE LUXE JBR
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Let’s start with the good! Well…I guess it looks nice! In fact it’s probably the most opulent hotel in JBR, and as someone that appreciates good interior design and attention to detail were initially very, very impressed with the hotel. Unfortunately, however, once you look past the veneer, and you don’t have to look very hard, you quickly begin to realise the hotel has absolutely no idea how to provide the most basic of services.
We stayed in a room in the tower and due to a fault with the terrace door, the door automatically locked behind us when we went out on the balcony to get some air. We were trapped on the terrace for hours in the blazing sun. Eventually a cleaner appeared on the balcony of an adjacent room and we were able to raise the alarm which led to us being rescued by 3 engineers. It was a truly awful experience and to make matters worse the hotel offered no apology…nothing!
Just like it’s sister hotel (5 the Palm) they levy a daily charge to sit near and/or to use one of its pools.! Why should we pay thousands of pounds to stay at hotel and then pay extra to use a swimming pool!
A power cut occurred in our room at 9pm one evening. Despite calls to reception for assistance on three occasions, and being promised that someone was on their way, no one came until the following morning. This is not the service one expects from a 5 star hotel.
We settled our bill when leaving the hotel, but after arriving home we noticed the hotel had debited our credit card with further unauthorised/unexplained charges. We contacted them a number of times but they failed to respond and eventually we had to ask our credit card company to reverse the charges.
We also noticed the hotel had disclosed some of our personal information to a third party without our consent. To date they have not provided an explanation or responded to our queries regarding this matter.
We won’t be going back!
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Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FLH Reviews, Guest Services / Front Office at Five Luxe Jbr
Responded 30 Oct 2024
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the multiple issues you encountered during your visit. We’re deeply sorry for the experience you had with the terrace door and the lack of immediate assistance during the power outage. Your safety and comfort are our top priorities, and we will investigate these incidents to ensure they do not happen again. Regarding the pool charges, we understand your frustration and will take your feedback into consideration as we review our services and policies. We are particularly concerned about the unauthorized charges and the disclosure of your personal information. This is not the level of service we expect to provide, and we will ensure that our management team looks into this matter promptly. Please allow us an opportunity to address your concerns, and we would love to get in touch with you and would request you to please share your contact details on flh.guestexperience@fivehotelsandresorts.com Thank you. Best Regards, Your team at FIVE LUXE JBR
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Few problems that wasn’t resolved . Sink blocked in the bathroom Bad sewage smell that came and went Room curtains open by them self’s all night annoying to have to keep waking up to have to sort curtains out . Told when checked in we can use all facilities with our all inclusive package at the sister hotel five palm . First time no problems second time we are told we can only use certain parts and anything previous will be charged for not what we was told at all and I will not be paying for anything I was told I had in my package . staff need training in what people are allowed to use and where and notify the guests before they use facilities.
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Date of stay: January 2025Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FLH Reviews, Guest Services / Front Office at Five Luxe Jbr
Responded 2 Feb 2025
Hi FAY32019, Thank You for sharing your Valuable Feedback with Us! At FIVE Hotels and Resorts, we are Committed to Setting the ‘FIVE Standard’ and Ensuring Every Moment delivers a truly ‘FIVE-Star’ Experience. Your Insights are Essential as we Continuously Elevate our Services to Exceed your Expectations. We Hope to Welcome you Back to FIVE Hotels and Resorts soon. Best, Team FIVE
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Overall, I really enjoyed it. The hotel is absolutely beautiful, with a stunning design and a great atmosphere. My room was spacious and well-decorated, and I especially loved the large terrace—it was perfect for relaxing.
The pool area was a real highlight, with amazing music, fun parties, and a DJ creating a great vibe. It’s definitely a place to enjoy and unwind.
However, the service was awful—easily the worst I’ve experienced. It felt completely unprofessional and disorganized, not even worthy of a three-star rating. To make things even stranger, the man who cleaned my room went out of his way to ask me to write a review specifically praising his work and even mentioning his name.
Overall, the hotel itself is fantastic, but if good service is important to you, be prepared for disappointment.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Don't believe all reviews. Some of them are fabricated, just like the one I was pressured to write.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FLH Reviews, Guest Services / Front Office at Five Luxe Jbr
Responded 5 weeks ago
Hi dianaB3664PK, Thank You for sharing your Valuable Feedback with Us! At FIVE Hotels and Resorts, we are Committed to Setting the ‘FIVE Standard’ and Ensuring Every Moment delivers a truly ‘FIVE-Star’ Experience. Your Insights are Essential as we Continuously Elevate our Services to Exceed your Expectations. We Hope to Welcome you Back to FIVE Hotels and Resorts soon. Best, Team FIVE
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I’ve stayed in many 5-star hotels in Dubai, and Five Lux JBR is far from luxury. Here’s what you need to know:
• Overpriced for the Room-Only Option: If you’re planning on just using the room, you might manage—but be prepared to pay a premium for a subpar experience.
• Pool Access is a Money Grab: Want to enjoy a proper pool? Forget it. The attractive, sun-drenched front pool area is off-limits to hotel guests unless you spend a minimum of 1000 AHD. Instead, guests are left with a tiny, shaded toddler pool that hardly feels like part of a luxury resort.
• Rooftop Bar Scam: The rooftop bar is an absolute rip-off. I was charged $92 for a vodka Red Bull, and when I challenged them, they were too scared to confirm the hotel’s cocktail prices in writing. A complete scam.
• Noisy Construction 24/7: A massive construction project right next door means constant noise—even at night—which invades both your room and the pool area. Enjoying the sun becomes nearly impossible with these daily disruptions.
• Awful Beach Club: The beach club offers a disappointing, 3-star quality experience with no direct access to the sea (blocked by flood barrier sandbags), making it a far cry from what you’d expect in Dubai.
Don’t be fooled by the 4.7 rating—it looks like a case of paid reviews. In my experience, this hotel would barely score a 3.9. Save your money and book somewhere that truly values its guests.
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Date of stay: February 2025Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FLH Reviews, Guest Services / Front Office at Five Luxe Jbr
Responded 2 weeks ago
Hi 540arshk, Thank You for sharing your Valuable Feedback with Us! At FIVE Hotels and Resorts, we are Committed to Setting the ‘FIVE Standard’ and Ensuring Every Moment delivers a truly ‘FIVE-Star’ Experience. Your Insights are Essential as we Continuously Elevate our Services to Exceed your Expectations. We Hope to Welcome you Back to FIVE Hotels and Resorts soon. Best, Team FIVE
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We came to the hotel with our family. The agency warned that the hotel is new and there may be rough spots at different stages, but did not warn that a new building (skyscraper) is being built practically wall to wall, the construction of which is carried out around the clock!!! If you plan to sleep at least sometimes, this is definitely not an option. As it turns out, agencies in Moscow don’t know about this. Waking up at 4:00 in the morning to the sound of a sledgehammer on metal was unbearable, especially considering the cost of the rooms. Reaction of employees - we apologize, we cannot influence the situation. Kitchen. It was a separate nightmare. Restaurant Cielo (it is the only one at breakfast and lunch) was a separate topic of conversation for many guests. Everyone had to wait an hour for food. We met some guys there who advised us to send one of our family members in advance and then the rest of us should come. Sitting with children for hours and waiting for food is another adventure. Especially if they brought bread and an hour later the rest of the order. This continued throughout. For breakfast, you can’t make your own coffee, you have to order it through the waiters, who constantly confuse or forget to bring it until you show firmness (this happened every day). At the same time, the administrator Ani kept running around and calming down the guests)))) She said, everything is fine, calm down. After which everything started all over again. They didn’t bring food, the dishes were mixed up or forgotten about, coffee for breakfast had to be won back, but Anya is doing well))) The room was cleaned frequently, but very superficially. White socks turned black after being in the room. I had to call every time and ask for the floor to be washed!!!
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Date of stay: April 2024Trip type: Travelled with family
Room Tip:Берите беруши ходите питаться в рестораны соседствующие с отелем.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As first impression the hotel is nice its crowded yes because it is Eid but thats not a problem, at the reception when checking in we were deciding if we should upgrade or not so we didnt. After checking in to our 2BR we found that the living room is too small for us as we are 4 people so we called for an upgrade. I called by 4:30pm payment link was sent by 4:58pm to upgrade. Main issue was that the time is NOW 6:10pm and we are not yet moved to the room. The lady told me once payment is done we will be moved to our new room, then she said we should wait for a call to move. I packed my bags and everything its been almost 2 HOURS. We are here at the living room wearing our abayas, shoes and all bags are kept next to the door waiting to be moved. at first I thought its only going to take 30 minutes as most of 5 star hotels do then I gave them 40 minutes then I had to call. If I was informed that the room will take longer than 30 minutes i would at least have done something like order food use the pool or do something but we were not giving a specific time!!! Usually hotels move you within 30 minutes approximately but TWO HOURS??? Thats crazy!! The lady who was handling the issue said "I asked you at first if you want to move we had a free room but you decided later so now we need to prepare a room for you" Yes I understand but at least inform me "Mam this is going to take an hour to prepare the room for you is that okay? Or maybe mam thats going to take sometime because the room is not ready maybe an hour or something so we are aware of it and not be seated like crazy at the living room waiting for almost 2 hours!! Thats so sad because honestly the hotel is nice, staff are friendly but this is not enough. I came here to enjoy but yet I am here frustrated half of my day/time is wasted waiting.. I was giving late checkout but its only after I insisted to have late checkout by 6pm tomorrow also a breakfast for all of us BUT again thats only after my experience here was ruined. Thanks for the team. Will I recommend it to family members and friends? Not really.
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Date of stay: June 2024Trip type: Travelled with family
Room Tip:Maybe avoid busy times, they'll take forever to prepare a room for you if you would want to upgrade.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FLH Reviews, Marketing at Five Luxe Jbr
Responded 19 Jun 2024
Dear Guest, Thank you for sharing your feedback. We take your comments very seriously as we are always looking to improve the FIVE experience for our guests. We have shared your experience with the team and would love to get in touch with you. Could you please share your contact details with flh.guestexperience@fivehotelsandresorts.com Thank you in advance. Best regards, Your team at FIVE LUXE
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This was probably the worst experience ever in terms of room service. During the whole week the hotel did not manage to organise morining cleaning and night room service. Despite the "make up the room" signes, our absence for the whole day service was only possible to arrange after a special call to the reception. Laundry service was late in delivery also almost by a day and was delivered only after a separate request. So in short - internal hotel processes are organised at a level of a 3 star hotel.
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FLH Reviews, Guest Services / Front Office at Five Luxe Jbr
Responded 2 weeks ago
Hi andrelinson, Thank You for sharing your Valuable Feedback with Us! At FIVE Hotels and Resorts, we are Committed to Setting the ‘FIVE Standard’ and Ensuring Every Moment delivers a truly ‘FIVE-Star’ Experience. Your Insights are Essential as we Continuously Elevate our Services to Exceed your Expectations. We Hope to Welcome you Back to FIVE Hotels and Resorts soon. Best, Team FIVE
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There are more places to choose from in the Dubai area.
PRICE RANGE
₹21,962 - ₹52,431 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of DubaiDubai
NUMBER OF ROOMS
382
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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