The hotel has tidy rooms and spacious with spacious balcony as well. I also love the way the rooms are furnished and the way the toilets are built with the tub over looking the city. The house keeping are on point and tidy the room very well. The reason why I gave this hotel a three is due to their inconsistency. We have been here two weeks in a row and last time my friend got a non smoking room that smelled nothing but smoke. The over head shower and shower handles don’t have proper pressure, this time it was even worse than the last time. It’s probably due to staying at higher floors. Then comes the valet parking, something needs to be done there to fix the valet parking issue, the last time it took us a good 30 to 45 minutes to get our car. The first 15 minutes they kept saying to wait, then they said our car doesn’t start when we hit the 30 minute mark, then we had to call dial a battery because they didn’t have and we’re not ready to provide any help to jump start the car. This week they took more than 20 minutes as we watched everyone get their car but us. We asked and they said it’s coming, then when we got a bit aggressive with words they said they can’t remember where they parked it. We just have to give them a tough time till we got our car. We also had another bad experience at soul street with the table and missing out on food we ordered plus messing the order but the manager was able to turn it around and make things work out very quick. This was on 1st of July 2022. I think the manager should get praised for it. The club mansion is amazing and the pool on the 5th floor is also great. It’s a place to be with friends who want to party and enjoy the pool but it is not a place for families.…
Aditya was a really great helping us out with some request of towels. He is extraordinary guy and was sweating a lot, please help him further for growing his skills what a charm he is. He is also a kind man seems like
Prasath kamal is a very good guy and srenil there service is top notch I like them keep doing h the good works. The cleaning is perfect , the bed neat, bathroom sparkling. And they are clean I love them
Very terrible I booked Four Bed Sky Villa with Private Pool the room was not clean at all and ants are everywhere very disappointed Service is very very slow very disappointed I will never book again and the pool is not been cleaned I’m very disappointed
The rooms were superb but the best part was the housekeeping team … Ilyas Sonam were amazing true professionals smd made me feel valued guest and the rooms were perfect each day The conditioner smd shower products were beautiful no need yo bring your own when staying as these are gorgeous and can save weight in your cases
Our cleaning crew Atul, Anil and Saikiran did a fantastic job during our trip. Anything we needed they brought quickly and with the best manors. We recommend them when at the 5 palm village! Please ask for them if available on your floor.
Very nice hotel. I like it. The rooms are very nice. The staff is very nice you get everything you need. The staff is nice. They have a good services such as gyms and laundry. And the pool is great. Very proffessional. Jaspreet Parkash is very talented
This is my second time at this hotel and I will not be returning. The staff are wonderful but it’s the reception staff they compromised our safety as they let people in our room that didn’t even stay there without asking for id and they charged us at the end for ridiculous stuff like make up on towels. I would not be staying here again there are nicer places in Dubai
House keeping named Anatharaj & Rajess where amazing and I wish can give them. More then 5stars. They took our room extra care was really Amazed.. Highly recommended for others to ask for them.. Five hotel 5stars
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