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Kempinski Hotel & Residences Palm Jumeirah

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Kempinski Hotel & Residences Palm Jumeirah
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527 Reviews from our TripAdvisor Community

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Showing 401: English reviews
Reviewed 4 days ago NEW

Disappointed as i left my JBL speaker by the pool side yet no one could find it and i had to suggest to the hotel they call me. It was more or less like your JBL Speaker is gone and we have no responsibility, not a good look for a 5 star hotel. Stayed here for one night with my...

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Helpful?
Thank Bode G
Reviewed 5 days ago NEWvia mobile

Hotel is located in a very good location , very friendly staff . Hardeep Kaur at front office , reception is very understanding and try give great support to customers . I would like to appreciate Iqbal and Dinesh in F&B for their all over all wonderful service , they went out of the line to provide veg Indian Food...

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Helpful?
Thank manas g
KempinskiPalm, Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this review

Dear manas g, Thank you very much for your positive comments. I am so glad to know that my team members, especially those mentioned by name, dedicated their efforts to fulfill your most important requests. Best Regards, Natalia Kashirskaya Hotel Manager

Manchester, United Kingdom
Reviewed 5 days ago NEWvia mobile

Annie the manager. OMG She places me in heaven. My body was all knotted and tight with the stress of my job. This woman manipulated my back and shoulders so well. I highly recommend her. She is therapist with magic in her hands. Thank you Annie. Xx

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Helpful?
1Thank Sophia T
KempinskiPalm, Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this review

Dear Sophia, Thank you for this review. We are indeed very happy to have Annie - Spa Manager on board. I am glad to know that your treatment was memorable. Best Regards, Natalia Kashirskaya Hotel Manager

Dubai, United Arab Emirates
Reviewed 2 weeks ago

We had the honor of holding our wedding reception on the oval lawn of the Kempinski the Palm. Those of you that have gone through an outdoor wedding, know how time consuming the planning of such a wedding is. Every time we were at the Kempinski to meet with the lovely events manager Anika Berger, we were greeted with familiar...

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Helpful?
Thank TGG86
KempinskiPalm, Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this review

Dear TGG86, Thank you very much for this review and once again: Congratulations on your Wedding. I am happy to see that we became a part of some special memories of this wonderful occasion. All my team was delighted to be at your service and make your every wish come true. Looking forward to your 1st anniversary to celebrate. Best...

London, United Kingdom
Reviewed 2 weeks ago

Although you would expect a Kempinsky to be very decent, this one feels like it stopped in time and staff forgot to take care of things. We checked in and there was a massive industrial fan in our room, drying up what was probably an infiltration. The staff that took us to our room was surprised but the reaction was...

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Helpful?
Thank Jose C
KempinskiPalm, Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this review

Dear Jose C, Thank you for posting your review. I am truly disappointed to see your feedback as we are in the process of reviewing our menus. Please be assured that the variety of choice is already improved. I personally look for a chance to create some good culinary memories for you. With regards to the Housekeeping inaccuracy, please accept...

Nottingham, United Kingdom
Reviewed 2 weeks ago

The apartment was lovely but the service throughout the hotel was one of the worse I have received while I have been coming to Dubai which as been over 10 years So that needs to be addressed .very expensive for dining but the pool and beach were fantastic

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Helpful?
Thank 720tracey
KempinskiPalm, General Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this review

Dear 720tracey, Thank you for your feedback and valuable opinion. We would like to express our apologies for how you've experienced our services, it is a crucial area that we strive constantly to have it top notch. Unfortunately, as per your feedback, our objectives have not been accomplished yet. The designated department heads have been instructed to address the matter...

Dubai, United Arab Emirates
Reviewed 4 weeks ago

The apartments are spacious. Kitchen is amazing you can prepare whatever your could think of from your own apartment. Nice pool and beach. Also, pleasant pool bar. Couple of activities at the beach like the water bike. The one downside was that they don't have sauna, Jacuzzi or steam room which you would think is standard for a place with...

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Helpful?
Thank Alex h
KempinskiPalm, General Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this review

Dear Alex h, Thank you for posting this review. I am pleased to read that you enjoyed the spaciousness of our suites and the facilities. Fully equipped kitchen is especially attractive for our guests with families. Being Residences we offer a range of services which go along our property's structure. Best Regards, Alessandro Redaelli

Moscow, Russia
Reviewed 4 weeks ago

many thanks to Kerim and Regina. All staff are very freindly and helpful. good location of the hotel if you prefer a calm place to be in. not too many people and very safe. better play ground for children requered. unfortunetly, it is a common problem in all Kempinski hotels. ke

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1Thank valerabeloussov
KempinskiPalm, General Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this review

Dear valerabeloussov, Thank you for this review. I am glad to see your good comments about Kerim and Regina. Well noted your feedback about the Kids play area improvement which is on going. Delighted to read that you enjoyed the team members friendliness and liked the Hotel location. Best Regards, Alessandro Redaelli

Moscow, Russia
Reviewed 5 weeks ago

Very good view on the city, exclusive ambience. Good and romantic restaurant, especially evening beach barbecue . It is good for somebody who dislike huge hotels, but it is good for guests with children

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1Thank vbalyanina
KempinskiPalm, General Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this review

Dear vbalyanina, Thank you very much for this review. We are a family resort. I am very glad to see that you had a pleasant stay and found the Hotel ambiance matching the Family needs. Best Regards, Alessandro Redaelli

Reviewed 5 weeks ago via mobile

Excellent and personalized service from very attentive and smiling team and staff. From welcome till leaving. Brunello restaurant managed by dynamic Mr Milan offers good food. Mr Adnan and Mr Jivko are omnipresent with their teams to assist guests to give them an excellent stay in KH And Residences in Dubai. Excellent beds in double bedroom suite and a private...

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Helpful?
Thank Eric V
KempinskiPalm, General Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this review

Dear Eric V, Thank you for your reply. It is wonderful to see that my team impressed you with the friendliness and the high quality of instant service. We are indeed about to finalize the refurbishing our Hotel suites which I am certain will meet your expectations in their new version. Best Regards, Alessandro Redaelli

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Amenities

Highlights
  • Beachfront
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
We invite you to a place where the earth and sea merge with imagination. Here on the coveted shores of Dubai's iconic island lies the perfect vantage - the Kempinski Hotel & Residences Palm Jumeirah. A palatial retreat, set atop a true landmark, this picturesque paradise offers traditional European luxury and endless opportunities to create lasting memories. Spacious Suites & Penthouses - Exquisite marble floors guide your every step as gold, ivory and light blend into a portrait of true opulence...You have left the ordinary behind. Spacious suites and penthouses provide the lavish comforts of well-appointed living rooms, dining areas, and fully equipped kitchens, ideal for both families and long stays. ... more   less 

Additional Information about Kempinski Hotel & Residences Palm Jumeirah

Address: Crescent West | Palm Jumeirah, Dubai 213208, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: ₹ 30,173 - ₹ 95,219 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel & Residences Palm Jumeirah 5*
Number of rooms: 130
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity and Priceline so you can book your Kempinski Hotel & Residences Palm Jumeirah reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Kempinski Hotel And Residences Palm Jumeirah
Hotel Style:
#40 On the Beach Hotel in Dubai
#60 Family Hotel in Dubai
#95 Spa Hotel in Dubai
#98 Romantic Hotel in Dubai
#153 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Kempinski Hotel & Residences Palm Jumeirah staff and other travellers.
17 questions
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Questions? Get answers from Kempinski Hotel & Residences Palm Jumeirah staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bar drinks are expensive and a burger is 120 AED.”
 of 5 bubbles b0deg, 3 Dec 2016 | Read review
“None really!”
 of 5 bubbles G467KXjosec, 18 Nov 2016 | Read review
“city view room better then plain sea room”
 of 5 bubbles vbalyanina, 2 Nov 2016 | Read review
“Keep in mind that the property is enormous. If you don't like walking, ask for a room close to the reception/pool etc.”
 of 5 bubbles Nikolayoso, 28 Oct 2016 | Read review
“ocean view”
 of 5 bubbles AnkurBagga, 15 Oct 2016 | Read review
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